酒店《务旅行标准》培训活动纲要

1、A HOTELXXX大酒店TRAINING ACTIVITY OUTLINE培训活动纲要Task:Business Trip Standard任务：商务旅行标准Code 序号：OH-SM-RM-A202Objectives:At the end of this session, each trainee will be able toensureMarket reach targets are achieved.目的：课程结束后使每位学员能够确保在商务旅行中达到目标市场Standard:1. Each sales trip has to be in accordance with the ho

2、telBusiness Plan.clients标准：每个商务旅行都必须遵照酒店工作计划The sales associate will makeappointment withprior tobusiness trip.销售员工将在商务旅行前与客户约定见面时间。Prepare sales kits and promotion flyer, etc.准备销售小册子和销售推广宣传单。4.Book accommodation in Sheraton hotels orStarwood hotels ifpossible. Otherwise abide by hotels expense poli

3、cy.尽可能预订仕达屋集团内喜来登酒店，否则遵照酒 店出差费用的政给 o5. Follow daily sales calls standard during the business trip.商务旅行中每天的工作遵照每日销售拜访标准。 Resources:LCD / sales kits, promotion flyer, business trip expenseform, sales callreport培训器材：LCD /销售小册子，推广宣传单， 商务旅行费用申请表， 销售报告MethodTraining StepsTime培训方式培训步骤时间Music Loud and the t

4、rainer is in uniform of30 secondsIce breaksales manager standing straightly and smile.打破僵局人尸曰乐）训导帅看于自售经理服装面市做天贴化子员卸前。2 minutesIntroduction介绍Self-introduction and give a warm welcome.自我介绍并向学员表示欢迎Raise interests5 minutes提高兴趣Question to test the trainee s level:LectureAnd questioning讲解并提问Demonstration提

5、问测验学员水平Does anyone know what the sales person do at hotel有谁知道销售部在酒店内是做什么的我们能从中获得什么Gain self- confidence mean half success.增加自信等于成功了一半。Question: 提问What is sales trip什么是商务旅行Why do we need sales trip 为什么需要商务旅行 How can we do it 我们将怎样做All answers will be written on the white board then correct.所有的答案将写在白板

6、上，然后选择正确的答案。Show the standard of business trip and answerthe questions. ( use LCD and Flip Chart 1 ) 运用LCD和白板展7F商务旅行标准并回答问题。1. Each trip has to depend on hotel business plan or season with a clear objective.每一次商务旅行都必须依靠酒店经营活动5 minutes20 minutes5 minutes划或有明确的目标。Summary总结Test测验Try to contact sister h

7、otels or GlobalSales Office, find more informationabout target market.5 minutes尽量联络地区销售部找到更多的关于目标市场的信息。丁 * 力 1Total 72 minutesReport to Director of Sales & Marketingabout your tasks and your activity andresults写一份报告给市场销售总监关于商务旅行的目的，活动安排和结果。A brief case or a business hand bag (forfemale associates) will carry携带商务旅行包(女员工)Sheraton Brand philosophy and HotelMission Statement should be promotedwhen appropriate.适当地时间推广喜来登品牌和酒店使命宣 百Exercise effectively.运用喜来登客人满意服务标准Review all key points which ar