2022-2023学年中职物流英语.第一版Lesson 7教学课件

1、2022-2023学年(中职）物流英语.第一版Lesson 7教学课件 complaints and claims投诉与理赔TEACHING PROCEDUREWARM-UPLEARNING THE DIALOGUES AND THE PASSAGE.KEY SENTENCE LEARNINGEXERCISESHOMEWORKCONCLUSIONWARM-UPDiscuss by group what the common complaints are and how to deal with them.Choose one representative to illustrate his g

2、roups discussing results.Summarize this dicussion.LEARNING THE DIALOGUES AND THE PASSAGE.Part one: Learn the important words.Part two: learn the key expressions.Part one: Learn the important words.1. complain about 抱怨, 投诉He complained about the food.他抱怨吃得不好。complain about sth. To sb. 向某人投诉某事2. packa

3、ge包裹, 包; 捆, 束, 件头 3.cargo船(装)货, 货物; 载运的货物(pl. cargoes, cargos)load a cargo载货unload a cargo卸货4. broken adj.破碎的, 破裂的, 被打坏的a broken cup 破杯子5. Soiled 污染的、污渍6. informvt.告诉, 通知 Can you inform me when to begin our final examination?你能告诉我们什么时候期终考试吗? 常见用法：inform sb. Of sth. 通知某人某事7. due to由于Her absence is du

4、e to illness.她因病缺席。8. Communicate 交流思想(或感情,信息等);交际,交往(+with) We learn a language in order to communicate. 我们学习语言是为了交流思想。9. properly适当地; 正确地10. waterproof paper防潮纸; 防水纸11. apparent显然的, 明白的, 清晰可见的，表面上的, 貌似(真实)的The apparent truth was really a lie.表面上看似实话, 实际上是个谎言。12 in good condition情况良好 ，状态良好 13. occu

5、r发生; 举行; 存在I hope this wont occur again.我希望不要再发生这种事情。14. In transit 运送中的15. Assure使相信; 使确信He assured me success.他使我相信能够成功。16.With promptness=at once立刻，马上17.lodge向当局提出声明，提出(报告、抗议等) It is too late to lodge any objections.现在提出任何异议已为时太晚。 lodge a protest against sb.向某人提出抗议18. encounter vt. 遇到, 遭遇 I encou

6、ntered great difficulties in learning English grammar. 我在学习英语语法时遇到了很大困难。 19.consignment n. 托付货物; 托卖货物20. incur vt. 遭受; 招致, 引起 He incurred a heavy loss through you.他因为你而遭受重大损失。21. submit 提交, 呈递 I submitted my resignation yesterday.我昨天递交了辞呈。Part two: learn the key expressionsA complaint may be about a

7、 delay in shipment.After inspection we found the quality of the goods was not n conformity with the contract stipulations.The buyers have filed a claim on the shipment for $500.4. Your claim should be supported by sufficient evidence.5. Five cases of the shipment were badly damaged when delivered on

8、 8th.6. In the spirit of goodwill and friendship we agree to accept all your claims.7. A part of the goods are damaged in transit.8. This is the maximum concession we can make.9. We assure you that your claim will be treated with promptness.10. We regret to inform you that during the voyage the ship

9、 encountered bad weather and the above consignment incurred heavy loss.EXERCISES-role playUse the key expressions to complete the tole play in exercise. Two students make a pair. And the whold class is divided into four groups.After preparation, ask four pairs to practice this dialogue in the class.HOMEWORKComplete all the exercise in the textbook.recite the key words and expression.CONCLUSIONImportance of this lesson: t