特选跨境电商干货：与海外买家沟通物流状态的英语模板

1、跨境电商干货：与海外买家沟通物流状态的英语模板邮政包裹一般常见状态中，我们常常看到以下儿种：包裹查无信息Not Found（当包裹还未上网，官网未更新）包裹正在运输中“Transit”（当包裹还在运输中时1包裹到达待取“Pick Up （当包裹显示已经到达目的地国家）包裹投递成功“Delivered（当包裹显示投妥，而收件人声称未收到时）包裹运输过久“Expired（大局部为时效延误/目的地国家不能查到投妥/官网不更 新状态等）包裹可能异常“Alert （大局部为退件/海关单号/损坏/丧失等问题）Not found:Dear valued customer:Hello! I appreciat

2、e the time you have taken to contact us about your order with tracking number RC867773406HK（例如单号）and I am happy to assist today.As per tracking result powered by 17track, net, Im very sorry to inform you that your item is still lack of tracking information right now. If you got a tracking result as

3、“Not found its telling you that your tracking information is unavailable, it doesn，t mean that we haven，t been mailed your item.（Note: There may be a delay between scanning events and the availability of tracking information related to those scanning events. The tracking information may not appear o

4、nline immediately. Normally it takes a few days after the item（s） have been sent for tracking details to be available from the shipping carrier.）Therefore, please hold on for a few more days and try to check your order some time later?Thanks for your business again!Have a nice day!Best regards, stor

5、e 888Transit:Dear valued customer:Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK(例如单号)and I am happy to assist today.Here is a link for you to ref your package status in transportation：这里复制17track查询完的结果链接就可以了。As per current tracking resu

6、lt, your shipment has been shipped and dispatched by the shipping carrier of (HK Post) Registered Airmail on date 2023-09-21It is still during normal shipping period and it hasn，t arrived in your destination country as (country name) yet. I would be very thankful if you could be more patience with t

7、his overseas shipment. From our experience, for this kind of mail type, the shipping time is highly depend on the postal carrier and local customs/taxes, etc. It usually takes a few weeks from our origin country to overseas destination countries after dispatching. Therefore, please hold on for a few

8、 more days and I would be very grateful if you can wait for your order patiently.Thanks for your business again!Have a nice day!Best regards, store 888Pick up:到达待取或者到达目的地国家都行！到达待取可能是第一次投递失败或者是到达投递 点!注意修改！Dear valued customer:Hello! I appreciate the time you have taken to contact us about your order

9、with tracking number RC867773406HK(例如单号)and I am happy to assist today.Here is a link for you to ref your package status in transportation：这里复制17track查询完的结果链接就可以了。r m glad to inform you, as per current tracking result, your package is ready to pick up/has been arrived in your country.Please contact

10、the shipping carrier as USPS to get instruction of where to pick up your order/schedule a redelivery process. Please contact with them by the below information and I hope you will receive your package in shortly.Carrier name: USPS （例如邮政运营商）Helpline: 1-800-222-1811 （例如邮政运营商帮助热线）Generally, The carrier

11、 has collection deadline, So, I would like to advise you contact the carrier at once so your order won，t be return back to us.I truly wish you will be satisfied with your purchase and Im looking forward you will confirm your order as soon as your got the item. Of course, if you like the item, please

12、 leave us a positive feedback.Thanks for your business again!Have a nice day!Best regards, store 888Delivered:查询结果签收，而收件人声称未收到件的情况非常多哦，注意一下。Dear valued customer:Hello! I appreciate the time you have taken to contact us about your order with tracking number RJ014099257CN（例如单号）and I am happy to assist

13、 today.Here is the detailed tracking information for your order:Number: RJ014099257CNStatus: Delivered （ 30 Days ）Destination: United States2023-09-29 16:01 PHOENIX, AZ 85031, Delivered, Your item was delivered at 4:01 pm on September 29, 2023 in PHOENIX, AZ 85031.2023-09-19 14:51 PHOENIX, AZ 85031,

14、 Notice Left （No Authorized Recipient Available）2023-09-19 07:42 PHOENIX, AZ 85031, Out for Delivery2023-09-19 07:32 PHOENIX, AZ 85031, Sorting Complete2023-09-19 04:23 PHOENIX, AZ 85043, Departed USPS Facility2023-09-19 04:212023-09-19 04:21PHOENIX, AZ 85031, Arrived at Unit2023-09-18 21:42 PHOENIX

15、, AZ 85043, Arrived at USPS Facility2023-09-18 02:26 KEARNY, NJ 07032, Departed USPS Facility2023-09-172023-09-172023-09-1717:24 KEARNY, NJ 07032, Arrived at USPS Facility 17:24 Origin Post is Preparing ShipmentPowered by As per current tracking result, I found the tracking result indicate that your

16、 package has been delivered successfully. If you haven，t received your package, Id advise you contact with the shipping carrier directly to verify more delivered information such as ,Delivered address and signature name”. Due to privacy policy, the carrier may not display the addressees name and add

17、ress online, though they would keep them at their interior system.And r m 100% positive that I have shipped your order to your designated shipping address as the following:在此处可以确认一下收件人的地址及 等资料;Before you contact with the shipping carrier, May I advise you check with your families, roommates, and nei

18、ghbors, etc. See if anyone has signed the item for you.Carrier name: USPS （例如邮政运营商）Helpline: 1-800-222-1811 （例如邮政运营商帮助热线）I will be here to assist you find your order, keep me posted.Thanks for your business again!Have a nice day!Best regards, store 888Alert:退件原因很多，到达目的国家后没有投妥成功的，引起的原因多为关税/或者投递不成 功保存

19、过期等;还有一局部原因，可能是由海关问题引起的，没有从中国成功封发出口或者 没有方法进入目的地国家。要如何解决要卖家自行编辑邮件Dear valued customer:Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK（例如单号）and I am happy to assist today.I regret to inform you, as per current tracking result, I found the t

20、racking result indicate that your package is undergoing an unusual condition. It was returning back to us. The possible reason for returning will be written on the package （Incorrect/illegible/incomplete address, expired retention period; the addressee failed to collect the item; the addressee does

21、not reside at the given address; refused to accept by addressee, etc.） I can inform you further once it returned back to us. Depending on this unusual situation, My apologies for the inconvenience. I would willing to resolve this problem by making full refund or replace one and send to you.（退件问题要具体情

22、况，需要怎么解决要修改）。Again, please accept my sincere apologies and let us know which method you are preferable to resolve this unfortunate situation.Have a nice day!Best regards, store 888Expired:这种状态是指从邮政官方接收到2-3个月内，查无投妥信息，提示买家注意沟通：Dear valued customer:Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK（例如单号）and I am happy to assist today.r m very sorry to hear that you still haven，t received your order.