客户满意度调查表customersurvey

1、SF127客户满意程度调查表SF127CUSTOMER SATISFACTION SURVE Y FORM（请填写完回传至传真号：XXX）客户名稍：Client s Name:联系人及联系方式：第一列1 “工作表现”：请对XXX在下列所提供的服务方面的工作表现打分。(5=优4=很好3=好2=尚可仁不好)Colu mn 1: Please rate BUREAU VERITASS PERFORMANCE on the follow ing services provided to date.(5 = Excelle nt, 4 = Very Good, 3 = Good, 2 = Fair, 1

2、 = Poor)第二列2 “重要程度”：请对该项内容对贵公司的重要性打分。(5=很关键4=很重要3=重要2=不太重要仁不重要)Colu mn 2: Please Rate each category for IMPORTANCE to your compa ny.(5 = Critical, 4 = Very Important, 3 = Important, 2 = Not Very Important, 1 = Not Important)自从贵公司和XXX开始接触以来，我们的表现：Si nee your in itial con tact with XXX, How resp on si

3、ve have we bee n:工作表现重Performa nee重要性Importa neea.回答贵公司打来的电话方面如何？a. An sweri ng your phone calls to our office?b.在向贵公司呈交有关XXX的资料方面如何？b. Prese nting you with in formatio n about XXXX Certificati on?c.及时向贵公司报价方面如何？c. Providing you with a quote in a timely manner?d.对贵公司的报价是否清楚？d. Provid ing you with a

4、clear quote?e.回答贵公司所提的有关Bureau Veritas的问题方面如何？ e. Follow inq up to your inq uiries about XXXX?为贵公司注册评审所作的准备工作方面，请告诉我们：In preparing for your Registration Audit, Please tell us:工作表现重Performa nee重要性Importa neea.对贵公司质量手册的评审是否及时？a. Did we review your Manual in a timely manner?b.对质量手册评审报告之内容是否符合贵公司的期望？b.

5、Did the content of the review report for your Manual meet your expectati ons?c.贵公司和我们评审组的沟通是否充分？c. Was the com muni cati on with our Audit team adequate?d.最后确定的评审进度是否能接受？d. Was the final Audit schedule acceptable?e.对即将要进行的评审过程是否明确？e. How clear was the forthco ming Audit Process?贵公司的评审已经进行了，请告诉我们：You

6、r Audit has now take n place; Please tell us:工作表现重Performa nee重要性Importa neea.我们的评审员是否态度亲切、处事认真且有礼貌？a. Were our Auditors concern ed, earn est and courteous?b.我们的评审员是否具有足够的专业知识与能力能客观地指出缺失及提供 适当的改善项目。b. Did our auditors have sufficie nt professi onal kno wledge and skills to find out non-con formities

7、 and provide appropriate corrective acti ons in an objective manner?c.我们的评审员是否能快速地掌握问题，且能对“缺失改善项目”清楚的 解释及沟通？c. Were our auditors capable of locati ng issues quickly and expla ining and com muni cati ng clearly non-con formity corrective acti ons ”？d.我们的评审员向贵公司提出的报告和各种信息反馈是否满足要 求？ d. Were the reports

8、 and feedback prese nted to you by our auditors adequate?e.我们的评审员能否关心配合客户的管理问题并提供有价值的协助？e. Could our auditors atte nd to their customers man agenand provide valuable support?lent issuesf.我们的评审员的工作作风和评审方法及评审之有效性，是否符合 贵公司 的期望？f. Did our auditorsan dtyle thods of assess ing meet yourexpectati ons?g.我们的

9、评审员执仃认证(初审及年度评审)是否保持一致的审核方法？ g. Were our auditors keep ing con siste nt audit ing methods throughout the certificati on process (in itial audit and Surveilla nee visits)?h.请对我们的评审员的水平打分。Please rae our Auditors skills?哪位审核员让您印象深刻？h.请对我们的评审员的水平打分。Please rate our Auditors skills?哪位审核员的什么方面您认为需要改善？i.我们的

10、行政后勤人员是否具有良好的服务态度与服务质量？i. Were our administrative support st aff s attitude and servopuality satisfactory?有关汪册费用和评审发生费用的收费方面，请告诉我们：Tell us about Your Inv oice for Registrati on fees and expe nses:工作表现重Performa nee重要性Importa neea.向贵公司提出的发票是否及时？a. Did we prese nt your inv oice in a timely manner?b.开给贵

11、公司的发票是否清楚而且内容正确？ b. Was your inv oice clear and correct?c.贵公司的发票是否送到正确的地址和正确的人手里？c. Was your inv oice sent to the right address and pers on?发给贵公司的认证证书在下列万面是否满足贵公司的期望？Did your Certification meet expectations with regard to:工作表现重Performa nee重要性Importa neea.发给贵公司的证书是否及时？a. Delivery of your Certificate(

12、s) in a timely manner?b.发给贵公司的证书和标志是否对贵公司有帮助？b. Usefu In ess of your certificate and logos for promoti onal purposes?c.证书本身的质量和正确性万面如何？c. Quality and correctness of the Certificate?BV整体满意度万面是否满足贵公司的期望？Does the overall satisfaction meet yourcompany s expectations?工作表现重Performa nee重要性Importa neea. XXX

13、X所提供的各项服务贵公司是否满意？a. Are you satisfied with every type of service provided by XXXX?b. XXXX所提供的各项“认证行程安排，联络与协调”等行政服务方面 贵公司是否满意？b. Are you satisfied with every of our XXXX s administtive services like “ Certificati on programmes, con tact and coord in ati on arrangements ”？c. XXXX所提供的“认证、评审”服务贵公司是否满意？c

14、. Are you satisfied with the“ Certificati on and audit ”by XXXX?services provided. XXXX客户服务对“现有客户服务”方面是否能令贵公司满意？d. Are you satisfied with the“ Existi ng Clie nt Services ”provided by XXXX s Customer Service Departme nt?e. XXXX所提供的服务，贵公司的总体评价如何？e. Your overall evaluati on towards XXXX s services?贵公司选

15、择XXXX提供认证服务的原因？重Reasons for choosing Bureau Veritas s eetifcation s:重要性Importa neea. XXXX享有良好的声誉。a. The good reputati on of XXXXb. XXXX是一家国际上著名的认证公司，为广大企业界及社会推崇。b. XXXX is an internationally renowned certification body, highly praised by the vast bus in ess world and the societyc.相信并期望XXXX拥有专业的审核员。c

16、. Having a belief and expectati on that XXXX has professi onal auditorsd.藉由与市场行销人员接触相信XXXX是一家值得信赖的认证公司。d. Getting a belief that XXXX is a reliable certification body through the con tact of marketi ng and sales executivese.经由您的客户或母(总)公司或同业推荐。e. In troduced by your customers, mother compa ny or headq

17、uarters or pers ons of the same in dustryf. Bureau Vertias Certification拥有广大国际知名度的公司布望成为其认证客户群之一员。f. The wish of beco ming one of the certified members of XXXX who has gran ted certification to a large variety of world-class organizationsg. XXXXW有全世界的网络被广大企业界接受且拥有30多个国家的认可授信。g. XXXX has a global n e

18、twork, widely accepted by a large variety of bus in esses and has accreditati ons from more tha n 30 coun triesh. XXXX是一家很有企业道德及认证严谨的公司。h. XXXX is concerned with bus in ess ethics and rigorous certificatio n worki.米用了由XXXX提供的培训服务后，因此信赖XXXX能提供好的认证服务。i. Having atte nded XXXX s training courses and con fide nt in the good quality of their certification servicesj.其它原因(请叙述于后):j. Other reas ons (please state below):请提供贵公司的宝贵意见，以便xxxx不断地改善其认证服务Please provide XXXX with your valuable comme nts to let us continu ously improve the certificat