南开大学22年春学期《前厅部运营与管理（一）（二）（EI双语）》在线作业-00003

1、-本页为预览页PAGE15-本页为预览页-本页为预览页22春学期（高起本1709-1803、全层次1809-2103）前厅部运营与管理（一）（二）（EI双语）在线作业-00003第1题. Which of the following areas of a hotel is a support center? ( )选项A：hotel operated gift shop选项B：food and beverage department选项C：housekeeping department选项D：front office department参考答案：C第2题. The Royal Flint H

2、otel has 380 rooms. At 70 percent occupancy, 120 of the 266 rooms sold are normally occupied by more than one person. The multiple occupancy percentage would be percent. ( )选项A：31.6选项B：45.1选项C：48.9选项D：44.09参考答案：B第3题. In most instances, the information needed for a guest history record can be gathere

3、d from: ( )选项A：the guests registration card and folio.选项B：a questionnaire sent to past guests.选项C：the front desk agents observations at check-out.选项D：the front office log book and relevant group rsums.参考答案：A第4题. A hotels practice of extending credit to guests by agreeing to bill the guest or the gue

4、sts company for charges is called: ( )选项A：direct billing选项B：account billing选项C：transfer settlement选项D：pre-authorized settlement参考答案：A第5题. Which of the following front office computer applications would help managers track commissions payable to agents for booking business at their hotels? ( )选项A：res

5、ervations module选项B：rooms management module选项C：guest accounting module选项D：financial management module参考答案：A第6题. Which of the following types of front office software enables a hotel to generate rooms reports, revenue reports, and forecasting reports? ( )选项A：general management software选项B：guest accou

6、nting software选项C：rooms management software选项D：reservations management software参考答案：D第7题. 在受理电话预定时,订房员应在通话结束前重复客人的( )以避免出现差错。选项A：身份证明选项B：订房要求选项C：订房时间选项D：联系电话参考答案：B第8题. The City Center Hotel is hosting the regional conference of a mechanical engineers association. Several late arrivals attending the

7、conference inquired at the front desk about that evenings off-site entertainment function. Front desk agents would find the information recorded in the: ( )选项A：reader board选项B：information directory选项C：log book选项D：group rsum book参考答案：D第9题. 饭店的营收统计公式应该是( )选项A：营收统计=实际客房收入可能的客房收入选项B：营收统计=预计客房收入预计的客房收入选项

8、C：营收统计=实际客房收入预计的客房收入选项D：营收统计=预计客房收入可能的客房收入参考答案：A第10题. On March 1, a guest checks into room 233 and reserves the room for the next three nights. On March 2, the occupancy report from the front desk would list the status of room 233 as: ( )选项A：DNCO(did not check out)选项B：a late check-out选项C：a sleeper选项

9、D：a stayover参考答案：D第11题. Which of the following is typically considered the most important outcome of the front office audit? ( )选项A：the daily operations report选项B：department detail and summary reports选项C：reconciliation of room status discrepancies选项D：verification and posting of room rates参考答案：A第12题.

10、 Which of the following statements about lodging security issues is true? ( )选项A：Standard security procedures apply across the lodging industry.选项B：Managers should look upon the theft of hotel towels, ash trays, and so on as just the cost of doing business.选项C：Security information for employees shou

11、ld be tailored to fit the needs of their specific jobs.选项D：Hotels are required by law to have security staff available and on the property 24 hours a day参考答案：C第13题. At registration, Mr. Virgo used his credit card to establish credit with the hotel. At check-out, Mr. Virgo can settle his account by:

12、( )选项A：credit card选项B：cash选项C：approved direct billing选项D：all of the above参考答案：D第14题. considered part of non-recycled inventories maintained by the housekeeping department? ( )选项A：cleaning supplies选项B：cribs选项C：floor buffers选项D：irons参考答案：A第15题. Which of the following factors helps in determining fores

13、ee ability at a given property? ( )选项A：the visibility of local police in the surrounding community选项B：the prior incidence of that type or similar types of crime on the premises选项C：the crime rate of the surrounding community选项D：B and C参考答案：D第16题. 前厅交易主要反映在叫做( )单的账户上。选项A：挂账选项B：明细账选项C：总账选项D：以上都不对参考答案：C

14、第17题. Which of the following is a special room rate offered to guests in affiliated organizations such as travel agenciesand airlines because of potential referral business? ( )选项A：commercial rate选项B：incentive rate选项C：promotional rate选项D：complimentary rate参考答案：B第18题. Which of the following does the

15、chapter recommend as the way to handle telephone messages for guests? ( )选项A：Place the message slip in the guests mail and message rack slot until the guest requests it.选项B：Slide the message slip under the door of the guests room.选项C：Time-stamp the message slip, place it in an envelope, and deliver

16、it to the guests room as soon as possible.选项D：Time-stamp the message slip, place it in the guests mail and message rack slot, and switch on any in room message indicators参考答案：D第19题. The Ultra Hotel is a 600-room, fully computerized property. To speed the check-in process, the vast majority of guests

17、 are preregistered by accessing information from: ( )选项A：global distribution systems.选项B：reservation records.选项C：point-of-sale systems.选项D：credit/debit card companies.参考答案：B第20题. ( )是饭店工作的“橱窗”,代表着饭店的对外形象。选项A：前厅选项B：客房选项C：餐厅选项D：销售部参考答案：A第21题. 前厅部在做夜审的时候,系统更新除了更新信息外,还要( )。选项A：重新整理系统文件选项B：进行系统维护选项C：产生报告

18、选项D：提供每日营业的关账时点参考答案：A,B,C,D第22题. 前厅员工的( )都会影响宾客对饭店的评价。选项A：正确的问候语选项B：待客态度选项C：语气语调选项D：跟踪落实的能力参考答案：A,B,C,D第23题. 客房部中可周转使用的设备有客房服务员的( )以及其他设备。选项A：工作车选项B：吸尘器选项C：床单选项D：洗地毯机选项E：地板磨光机参考答案：A,B,D,E第24题. 酒店中的“后台”包括( )选项A：客房部选项B：工程维修部选项C：餐饮部选项D：财务部选项E：人力资源部参考答案：A,B,D,E第25题. 饭店使用的电话设备和系统包括( )选项A：总机选项B：饭店电话计费系统选项

19、C：客房内电话机选项D：付费电话机选项E：寻呼电话机参考答案：A,B,C,D,E第26题. 影响房价的因素有( )选项A：客房数量选项B：餐饮的质量选项C：服务的水平选项D：客房位置参考答案：A,C,D第27题. 除了饭店之外,还有一些其他种类的住宿设施可供商务游客和休闲客选择。( )在某种程度也起到饭店的作用,因为他们都是出租过夜的场地与设施。选项A：房车营地选项B：帐篷营地选项C：流动之家公园选项D：MOTEL参考答案：A,B,C第28题. 许多返点将钥匙分成不同的安全等级。最低一级是开启单个( )的要是选项A：客房选项B：办公室选项C：仓库选项D：会议室选项E：洗衣房参考答案：A,B,C

20、,D第29题. 预定的内容包括( )。选项A：宾客的家庭地址选项B：宾客的电话号码（国家代码，地区代码）选项C：宾客的抵店日期与时间选项D：宾客的宗教信仰参考答案：A,B,C第30题. 账户用于计算交易的( )以货币表现的最终结果为账户余额。选项A：增加选项B：减少选项C：新建选项D：取消参考答案：A,B第31题. 客人说:Please wake me up at a quarter past six a.m.应该是晚上6:15 叫醒。选项A：对选项B：错参考答案：B第32题. 行李员要应该了解酒店房价政策,熟悉客房销售技巧,以便在销售客房时予以妥善运用。选项A：对选项B：错参考答案：B第33

21、题. 预订员应该对酒店客房面积,具体位置所在及房间内部装修程度了如指掌。选项A：对选项B：错参考答案：B第34题. 前台要制作营业日报表,内容包括账目情况,如现金账,应收账等,同时也显示各种住宿结构分析报告。选项A：对选项B：错参考答案：A第35题. 紧急钥匙可根据需要可以开几层客房的门,由当班的楼层服务员使用。选项A：对选项B：错参考答案：B第36题. 机场饭店很常见,这些饭店都靠近主要交通枢纽。与其他分类的饭店相比,机场饭店无论是在规模上,还是服务档次上都比他们更强。选项A：对选项B：错参考答案：B第37题. 客人通过“Internet/网络”进行预订是目前最先进的预订房间的方式。选项A：对选项B：错参考答案：A第38题. 前台接待员的工作内容包括为客人登记住宿,为客人结帐,维护客帐,解决客人投诉,为所有客人提供提供外币兑换服务等。选项A：对选项B：错参考答案：B第39题. 结账离店是对客服务全过程最后阶段的一部分,此阶段的服务和活动主要由大堂经理来进行。选项A：对选项B：错参考答案：B第40题. 大堂副理的主要职责为处理至酒店消费的全部