(中职中专)商务英语基础上册课件完整版电子教案

1、Unit 1Introductions and Greetings Listening Speaking Business Reading Grammar Practice Exercises Unit 1 Introductions and GreetingsendListening1. How do you do, Mr. Bob?2. May I introduce the customer from ABC Company？3. Ive been looking forward to meeting you.4. Make yourself at home.New words and

2、expression5. Would you like something to drink?Task One: Listen to the dialogue first and repeat the following sentences. Jean: Mr Lee, May I introduce the customer from ABC Company, Mr. Bob?And Mr Bob, this is our _ , Mr Lee.Lee: How do you do, Mr. Bob? Im very glad to _ you. Bob: How do you do, Mr

3、 Lee? Glad to meet you,too.Lee: My secretary has told me a _ about you.Bob: Oh, Ive often heard of you in _ and Ive been looking forward to meeting you.Lee: Please have a _ . Make yourself at home.Bob: Thank you. Im so glad to be here.Lee: Here is my name _ , and may I have yours?Bob: Yes, this is _

4、.Lee: Would you like something to drink?Bob: _ , please.ListeningTask Two: Listen to the dialogue again and fill in the missing words. bossmeetlotbusinessseatcardminecoffeeListeningTask Three: Listen to the dialogue the last time and answer the following questions. _ Mr. Bob is a new customer of Mr.

5、 Lees. _ Mr. Bob and Mr. Lee met at the airport. _ Mr. Bob and Mr. Lee exchanged their name cards. _ Mr. Bob would like to drink coffee. TFTTSpeakingTask Four: Pairwork. Situation 1: Mr. Brown, 29 year old, employee in Customer Service Department. Mr. Tones, 40 year old, employee in Personnel Depart

6、ment.Situation 2: Louise Scott, female, General Manager of your company.Mike Johnson, male, VIP of your company, sales manager of SWQ Ltd. The following may be useful: Let me introduce to you. This isShe / He is Business Reading 1. Why should we pay more attention to the introductions?2. What are th

7、e basic rules in business introductions?3. What should you do to respond to the introduction properly? Questions:Business Reading proper Guessing Gamecustomcommunicationmalebasic female prp a. 恰当的 beisik a. 基本的 k.mju:nikein n. 交流，交际 meil n. 男性 fi:meil n. 女性 kstm n. 习惯，风俗；海关 Business Reading requestG

8、uessing Gamerespectapproachrespondattract party rikwest v. 要求 trkt v. 吸引 prut v. 走进，靠近 rispnd v. 回答 p:ti n. 一方 rispekt v. 尊敬； n. 尊敬 FTBusiness Reading Choosing Game( )1. A man is always introduced to a woman.( )2. Its OK to use first name in business introduction.( )3. Once you are introduced, youd

9、better approach and look at the other person with smile to show respect to the other party.( )4. When you finish your conversation. You can say “Nice to meet you.”FTFFORBusiness Reading Filling Gamecommunication requested respect respondintroduce heard of look forward to customer 1. We _ our elders.

10、2. He _ his friend to go with him.3. We _ seeing you again.4. When people meet for the first time, they usually _ themselves.5. Havent you ever _ Jean Ebmeyer?6. The proper introduction can be a good beginning for the future _.7. Do you know how to _ to a speech of welcome. 8. He is my business _. r

11、espect requestedlook forward to introduce heard of communication respond customer Grammar Hemingway camera The United States worker Russia The Great Wall Georgebook Do you know ?Common NounProper NouncameraworkerbookHemingwayThe United StatesThe Great WallGeorge1.Have you read _ newspaper yet?A. tod

12、aysB. TodaysC. the todaysD. your todays 2.Its not far, only _ walk from here to our company.A. a ten minutes B. ten minutesC. ten minutes D. a ten minutes3.His isnt fit for the work. Please get me _.A. something else B. somebody elseC. someone elses D. somebodys else4.Do you know how large _ is?A. p

13、opulation of China B. Chinese populationC. China population D. Chinas population5.Excuse me, how can I get to the nearest _ shop?A. shoesB. shoe C. shoesD. shoes Grammar Choosing GameADCDB6.Im going to call at _ this evening.A. Mr Black B. the Blacks C. Mr Blacks D. the Blacks7.There are some _waiti

14、ng for you outside.A. German B. AmericanC. grown-up D. Japanese8.Their factory has developed a kind of _ to help people walk.A. machine B. machinesC. a machine D. the machine9.Excuse me, can you change this _ for me?A. five-pound note B. five pounds noteC. five-pound notes D. five pounds notes10. Wo

15、uld you like some _? - No, thanks. Im not thirsty at all.A. bread B. water C. cake D. tomatoGrammar Choosing GameBDAADPractice Exercises Task One for Grammar1. _ (当人们第一次见面), they usually introduce themselves or introduce others after greeting.2. _ (首先，姓名和职务) should be introduced.3. She works as_ (一个

16、秘书) in an company.4. There are _ (三种基本规则) in social introductions.5. “Nice to meet you” should be used at _ (首次见面的开始).When people meet First, names and positions a secretary three basic rules the beginning of the first meeting Practice Exercises Task Two for Translating1. The proper introduction can

17、 be a good beginning for the future communication.2. Shaking hands is to show your trust and respect to the other party.3. Once you are introduced, youll attract others attention.4. Greet the other party by repeating the other partys name.恰当的介绍是以后沟通的好的开端。 握手是显示你对另一方的信任和尊敬。 一旦你被介绍，你将引起别人的关注。 通过重复另一方的

18、名字来问候对方。 Practice Exercises Task Two for Translating1. It is customary to shake hands when you first meet someone.2. There are many ways to greet people, which includes formal and informal greetings, verbal and non-verbal greetings.3. It is a great help for the person who is learning a foreign langu

19、age to know some customs and manners for the people who speak it. 4. A younger person is usually introduced to an older one; a man is introduced to a woman; a guest to the host or hostess, and a person to a group.首次见面，握手是很惯常的事。 在社交场合有许多问候的方式，包括正式问候和非正式问候，语言问候和非语言问候。 对于学习外语的人来说，了解所学外语国家人们的风俗习惯非常有帮助。

20、年轻人通常介绍给年长者，男士介绍给女士，客人介绍给男主人或女主人，个人介绍给团体。 Practice Exercises Task Three for Clozing When you speak, write a letter, _ a telephone call. Your words carry a message. People communicate with words. Do you think you can communicate _ words? A smile _ your face shows you are happy. Tears in your eyes tel

21、l others you are _. When you put up your hand in class, the teacher knows you want to _ something or to ask a question. You _ your head, and people know you are saying “No”. You nod and people know you are saying “Yes”. Other things can also carry message. For example, a sign at the bus stop helps y

22、ou to know which bus to _.A sign on doors tells you _ to go in or out. There are a lot of signs around you and you can receive messages from them all the time.1. A. communicate B. make C. talk D. tell2. A. in B. with C. without D. by 3. A. with B. in C. on D. from 4. A. glad B. pleased C. sad D. ang

23、ry5. A. ask B. say C. speak D. tell6. A. turn B. shake C. raise D. down7. A. on B. have C. take D. get 8. A. where B. when C. how D. whatBCCCBBCAPractice Exercises Task Four for WritingBackground:名片（name card）通常用于社交场合，用来向他人介绍自己的姓名、身份及联系方式等。请根据下面名片所提供的信息，对名片上的人物做一简要的介绍。Hints:INTERNATIONAL MINING MACH

24、INERY INSTITUTELING MINGChief EngineerPostcode 300018 Tel：2456738176 Evergreen avenue Fax：（022）2566876Tianjin，P.R.C. E-mail：IMMILHOTMAIL.COMLing Ming is the chief engineer of International Mining Machinery Institute, which is at No. 176 Evergreen Avenue, Tianjin，P.R.C. If you want to contact him, th

25、e telephone number is 2456738, and the fax is （022）2566876.The endUnit 4Meeting at the AirportBrainstormingQuestion:What should you do before you go to meet someone at the airport? Listening Speaking Business Reading Grammar Practice Exercises Unit 2 Making an AppointmentendListening & SpeakingTask

26、One: Listen to the dialogue first and repeat the following sentences. 1. Im here to meet you.2. How was your trip?3. It was fine, but the flight was long.4. Do you have all your luggage here?5. We have a car over there to take you to your hotel. Miss Li Wen: Excuse me, are you Mr. Wood from _?Mr. Wo

27、od: Yes, Im John Wood.Miss Li Wen: Allow me to _ myself. My name is Li Wen. Im from the Yuhai Textiles Corporation. Im here to meet you.Mr. Wood: Its very _ of you to come and meet me at the _. I have the _ that we have known each other_.Miss Li Wen: Of course. We have _ to each other so many times

28、over _. How was your trip? Mr. Wood: It was fine, but the flight was long.Miss Li Wen: Are you _?Mr. Wood: Yes, a little _. But its OK.Miss Li Wen: Do you have all your luggage here?Mr. Wood: Yes. Its all here.Miss Li Wen: We have a car over there to take you to your hotel.Mr. Wood: Thats fine.Miss

29、Li Wen: Shall we go, then?Mr. Wood: Ok, thank you .Miss Li Wen: This way, please.Task Two: Listen to the dialogue again and fill in the missing words. AmericaListening & Speakingintroducekindairportfeelingfor a long timetalkedtelephonetiredbitListening & SpeakingTask Three: Listen to the dialogue th

30、e last time and answer the following questions. Where does Mr. Wood come from? Is Li Wen from the Yuhai Textiles Corporation? Have they known each other for a long time? Did Mr. Wood have a long flight? Where will they go after leaving the airport? Listening & SpeakingTask Four: Pairwork. Situation：

31、学生A是卖方接机者，手上拿着一张海报，写着客户名字及其公司名称和欢迎字样（e.g. Welcome Mr. John Wood/ABC Company，USA）站在机场接机口等候，学生B是客户，拿着行李走过来指着海报说：“我就是John Wood。” 然后双方开始对话。 (Student A, who acts as the seller picking up the customer at the airport, holds a poster with customers name and his/her companys name on it waiting at the exit of

32、 the airport. Student B, who acts as the customer with the luggage, is slowly walking toward Student A. ） The following may be useful: Hi! Im John Wood.How do you do.Welcome to How was your flight/trip?Business Reading 1. Do you know how to pick up the customer at the airport?2. What should you prep

33、are to pick up a customer from foreign country?Questions:Business Reading avoid Guessing Gamehad better do something at the exitpick up the customer sceneryname card vid v. 避免，逃避； si:nri n. 风景，景致； 在出口处接客户名片 最好做某事 parking lot停车场 Business Reading Choosing Game( ) 1. When picking up the customer at the

34、 airport, try to find the customer first. ( ) 2If this is your first time to meet this customer, you can write down your name on a paper and raise it at the exit. ( ) 3. To avoid mistakes, you had better exchange the name cards with the customer. ( ) 4. You neednt offer your help with the luggage of

35、 your customer or show him/her the way out. ( ) 5. Dont discuss the business in the hotel. TTTFFFTORORNMNMTFTF1. Would you mind exchanging the _ with me?2. The boss told him to _ the customer tomorrow morning.3. The music will help to _ you.4. The _ of Mountain Tai impresses me a lot.5. You _ tell h

36、im yourself. 6. She _ her finger to her lips as a sign for silence.7. I met him _ to town.8. She tried to _ answering my questions. Business Reading Filling Gameavoid pick up on the way name card had better relax scenery raisedname cardpick uprelaxsceneryhad betterraisedon the wayavoid1. allow a. sh

37、ort2. front b. entrance3. long c. prohibit4. exit d. light5. heavy e. behindGrammar Matching Game Grammar Choosing Game1. The _ you study, the _ mark you ll get.A. hard; high B. harder; higher C. hardest; highest D. harder; hardest2. Computer is becoming _ in our daily life.A. most and most popular

38、B. more and more popularC. popular and popular D. more and most popular 3. The wind is blowing _. A. heavy B. heavyly C. heavily D. heavier4. He wasnt _ to join the army.A. enough old B. old C .so old D. old enough5. A horse is _ than a dog A. much heavy B. more heavier C. much heavier D. more heavy

39、BDBCBGrammar Choosing Game6. Emma always makes a lot of mistakes. She is _A. care B. careful C. carefully D. careless7. Which subject is _, physics or chemistry?A. interesting B. most interesting C. more interesting D. the most interesting 8. He is not so strong _ . A. like I B. like me C. as I D. a

40、s mine9. Look！The children are playing _ They are always _ Ahappy ；happy Bhappily ；happily Chappily；happy Dhappy，happily 10Lin Tao jumped _ of all the students at the school sports meeting Afarther Bfarthest Cfar DhighDCCCBPractice Exercises Task One for Grammar1. A boy of sixteen is often _. (十六岁的男

41、孩常常同他父亲一样高。)2. He _ as his manager. ( 他工作不像他经理一样努力。)3. Its getting _. (天气变得越来越冷了。)4. The road got _. (这条路变得更糟糕了。)5. We were _ by his words. (我们被他的话深深地打动了。)as tall as his father doesnt work so hard colder and colder even worse deeply moved Practice Exercises Task Two for Translating1. When the custom

42、er sees his/her name after coming out, he/she will come to you and exchange greetings with you.2. To avoid mistakes, you had better exchange the name cards with the customer.3. If the luggage is not heavy, you can go to the parking lot together.4. In the car, you should find some relaxed topics like

43、 weather, trip, etc. to talk with the customer.5. Besides, you can also introduce the scenery on the way to the hotel.客户出来后看到他/她的名字，他/她会过来与你打招呼。 为避免出错，你最好与客户交换名片。 如行李不重，则你们一起去停车场。 在车内，你得找一些休闲的话题与客户交谈如天气，旅途等。 另外，你也能介绍去宾馆途中的一些风景。 1. Ill come by and pick you up at your hotel.2. Im planning to stay at t

44、he Hilton Hotel.3. How was your trip? It was fine, but the flight was long.4. Let me help you with your luggage.5. This way, please. Lets go to the parking lot.Practice Exercises Task Two for Translating我会去你住的宾馆接你。 我计划住在希尔顿饭店。 旅途如何？ 很好。但是飞行时间很长。 让我帮您拿行李。 这边请。我们到停车场吧。 Practice Exercises Task Three fo

45、r ClozingAn English traveler spent a few weeks in Sweden. When he_return home he found that he had only enough money left to get a ticket to England. Thinking the matter over, he decided that as it was only a two dayss voyage he could get home without _ anything. So he bought a ticket with that litt

46、le money he had and went on board the ship.He closed his _ to the sound of the lunch bell, and when dinner time came, he refused to go down to the place _ people had their _ saying that he did not feel well. The following day he did not get up _breakfast was over, pretending that he had overslept hi

47、mself. _ lunch time, too. He too, kept out of the way. By the time of dinner, however, he became so hungry that he could even have eaten paper.“I cant stand this any longer.” He said to himself.” I must have something to eat.” At the dinner table he ate everything put in front of him. When he was qu

48、ite satisfied, He felt stronger and at once went to see the waiter.“_ me the bill,” He said to the waiter.“The bill?” said the waiter in _.“Yes,” answered the _.“There isnt any bill here,” said the waiter. “On this ship, meals are already included in the tickets.”1. A. is about to B. is going to C.

49、was about to D. will2. A. eat B. ate C. eating D. being eat3. A. eyes B. mouth C. ears D. head4. A. where B. which C. why D. what5. A. lunch B. breakfast C. hotel D. dinner6. A. when B. since C. while D. until7. A. In B. Into C. At D. Until8. A. take B. fetch C. carry D. bring9. A. surprise B. surpr

50、ised C. surprising D. surprises10. A. traveler B. writer C. artist D. waiterCCCADDCDADPractice Exercises Task Four for WritingBackground:你去机场接公司的客户布莱克先生，简单的自我介绍后，问候他的旅程情况，帮他提行李、上车，并告之晚上的行程安排。 Key Words and Sentences: Excuse me, are you?Nice to meet you. Its my pleasure to . Hows trip?Are you tired?h

51、elp sb. with sth.Well have dinner together.That sounds good. Thank you for being so considerate. Li Ming: Excuse me, are you Mr. David Black?Black: Yes, I am.Li Ming: Nice to meet you. Mr. Black. My name is Li Ming, the sales manager of ABC Company.Black: Nice to meet you Li Ming. Its my pleasure to

52、 meet you. Li Ming: Hows your trip?Black: Its fine, but the flight was long.Li Ming: Are you tried?Black: Yes, a little bit. But its OK.Li Ming: Let me help you with your luggage.Black: Thank you. They are a bit heavy.Li Ming: This way, please. My car is waiting outside. ( A few minutes later, in th

53、e car )We come to your hotel first and you check in. Then it will be almost dinner time. Well have dinner together.Black: Great! I really like Chinese food.Li Ming: Youll have Chinese food in the six days. This evening we just take a simple dinner, and youll go back early to the hotel.Black: That so

54、unds good. Thank you for being so considerate., The endUnit 5At the HotelBrainstormingDo you knowBurj Al-Arab(伯瓷)酒店 Listening Speaking Business Reading Grammar Practice Exercises Unit 2 Making an AppointmentendListeningTask One: Listen to the dialogue first and repeat the following sentences. 1. I n

55、eed two Business Suites for my guests in my name.2. When will they be arriving?3. Anything else I can do for you?4. I wonder if you can arrange one conference room for them for two days. 5. Im not sure about that for now.Task Two: Listen to the dialogue again and fill in the missing words. Reception

56、ist: Good afternoon! Holiday Inn. How can I _ you?Lucy: Hello, Id like to make some _ . I need two Business Suites for my guests in my name.Receptionist: OK. May I _ your name please?Lucy: Of course. My name is Lucy Epstin from ABC _ . My guests names are James Bond and Ken Park.Receptionist: James

57、Bond and Ken Park Right, no _ . When will they be arriving?Lucy: Next Sunday afternoon, and will stay _ two weeks.Receptionist: Sunday afternoon, will be September 5, and _ on September 19.Lucy: Exactly. Receptionist: OK. Anything else I can do for you?Lucy: I wonder if you can arrange one conferenc

58、e room for them for two days.Receptionist: Sure, on which day do they _ it?Lucy: Um Im not sure about that for now, but I will _ you as soon as I make sure.Receptionist: Ok. I _.Lucy: Bye.helpListeningreservations havecompanyproblemforleavingneedcallseeListeningTask Three: Listen to the dialogue the

59、 last time and answer the following questions. What kind of room does Lucy want to reserve? How long will the guests stay in the hotel? Does the hotel have conference room? Why will Lucy call the receptionist again? SpeakingTask Four: Pairwork. Situation：设想一位外国客商马上就要过来与你方进行业务洽谈，请根据下列预定表，为客人预定好房间。（Im

60、agine your foreign client is coming for a business talk with you and you are making a reservationat a hotel for him. Complete the conversation with your partner with the following form.） Gold Coast Hotel Number of guests: 2 guests Name: Charles Blake Sherry GrahamDate of Arrival: 12th NovemberTime D