商务英语口语完整版ppt全套教学教程最全电子课件整本书ppt

1、情景英Unit 1 Job Interviews 语商 务In this unit, you will learn how to: Prepare for a job interview Introduce yourself Greet interviewers and answer their questionsLearning Objectives：Contents：Part I Warm-upPart II Oral WorkshopPart III Extended ActivitiesPart IV Related ReadingPart I Warm-up Getting a jo

2、b today is quite tough today. We live in an increasingly competitive world. You will be struggling to find a job-especially the one you really want. But first, you have to make it through that all-important initial hurdle: the job interview. A job interview is one of the most important interactions

3、in your life. And yet, unfortunately, it only lasts about an hour or even less. Thats all you get. And within that short span of time, you have to convince someone that you are the absolute best candidate for the job. So how do you do that? This unit will help you with tips, advice and coaching. A.

4、Warm-up ListeningDirections: A new graduate, Jessica Li is hunting for a job. But as a green hand, she has no clue where to start with. So she comes to a friend, John Carson, who is two years older and full of experience in this respect, for help. Listen to the conversation, and fill in the blanks.J

5、ohn: Hi, Jessica. Havent seen you for a while. Hows everything going?Jessica: Fine, except one thing.John: If you dont mind, may I know what troubles you? Wish I can (1) Jessica: Thats great of you, John. I am about to graduate from college next month, but I still have no idea how to find a job. I a

6、m (2) eager to know your advice.John: I see, but dont worry. I know how you feel now, and I (3) lived through the same tough stage when I graduated from school and looked for a job. But you see, (4) the most important step is just to get started.Jessica: Your words are so (5) soothing. But where sho

7、uld I get started?John: Have you ever heard people say, “Looking for a job is a job in itself”? It is true. It takes time, planning, careful research, and (6) dedication to find a good career. First, you need to (7) match your personality, interests, and skills with a career, and research (8) career

8、 options. give you a hand_.eager_live through_the most important step is just to get started_.soothing_dedication_match_career options_TapescriptJessica: And then?John: After you decide what career you want to take, (9) hunt for it. You may go to a (10) job market or use sites like Google to find in

9、formation about the company, its management, and the jobs the company typically hires for. Jessica: If there are some vacancies available, I will hand in my resume, right?John: Yes. (11) In addition to a resume, you also need to prepare an effective (12) cover letter, at least two (13) recommendatio

10、n letters from your college tutors, and other related materials which can prove your (14) capabilities and potential. And if your (15) application meets the requirements of the company, it will ask you to have an interview.Jessica: Oh, I got some clues. Thanks for your (16) instructive advice.John:

11、You are welcome. Wish you will get a job soon. hunt for_job market_In addition to_cover letter_recommendation letters_capabilities and potential_application_instructive_John: Hi, Jessica. Havent seen you for a while. Hows everything going?Jessica: Fine, except one thing.John: If you dont mind, may I

12、 know what troubles you? Wish I can give you a hand. Jessica: Thats great of you, John. I am about to graduate from college next month, but I still have no idea how to find a job. I am eager to know your advice.John: I see, but dont worry. I know how you feel now, and I lived through the same tough

13、stage when I graduated from school and looked for a job. But you see, the most important step is just to get started.Jessica: Your words are so soothing. But where should I get started?John: Have you ever heard people say, “Looking for a job is a job in itself”? It is true. It takes time, planning,

14、careful research, and dedication to find a good career. First, you need to match your personality, interests, and skills with a career, and research career options. Tape ScriptJessica: And then?John: After you decide what career you want to take, hunt for it. You may go to a job market or use sites

15、like Google to find information about the company, its management, and the jobs the company typically hires for. Jessica: If there are some vacancies available, I will hand in my resume, right?John: Yes. In addition to a resume, you may also need to prepare an effective cover letter, at least two re

16、commendation letters from your college tutors, and other related materials which can prove your capabilities and potential. And if your application meets the requirements of the company, it will ask you to have an interview.Jessica: Oh, I got some clues. Thanks for your instructive advice.John: You

17、are welcome. Wish you will get a job soon. B. Warm-up SpeakingDirections: You are going to talk about job-hunting. Read the following questions and discuss them with your partners. Have you ever had a part-time job? If yes, how did you get it? What would you do if you want to get a part-time job?If

18、you want to apply for a job, what materials should you hand in?Have you ever made a resume? What information should be included in a resume?What personality do you have? What are your interests? What kind of career is suitable for you?Part II Oral Workshop Role-playSituation: Mark is going to have h

19、is first job interview next Friday. He feels rather nervous because he has no idea what to prepare for and how to behave in the interview. He goes to his friend Mary, who works as an HR Personnel in an international company, for some advice.Student A: Mark have a job interview next Friday feel nervo

20、us and puzzled come to Mary for helpStudent B: Mary try to help Mark out of his trouble give Mark some advice for the job interview help Mark get relaxed and become confident A. Preparing for a Job Interview Student A: HR Manager want to know more about Chen Bo ask for Chen Bos related work experien

21、ce want to know Chen Bos strengths and weaknesses ask for Chen Bos career planStudent B: Chen Bo make a self-introduction talk about his training experience and work experience list his qualifications and skills that make him fit for the job talk about his short-term and long-term goalsRole-playSitu

22、ation: Chen Bo, a senior university student, is going to graduate this summer. He majors in Business Administration, and he wants to apply for the position of Personnel Assistant. Now he is having a job interview. B. In a Job InterviewPart III Extended Activities Task 1For a job interview, you have

23、to make adequate preparation. What should be included? Discuss in groups, and write it down. _prepare a resume, a cover letter, two recommendation letters, and related certificates; find out as much as you can about the company, such as the companys history, organization, development, future plan, a

24、nd so on; take out the clothes and shoes you are going to wear on that day; prepare a short self introduction which may be needed; think of some questions the interviewers may ask and prepare answers to these possible questions. .5.A. BrainstormingPart III Extended Activities Task 2In a job i

25、nterview, what are the possible questions you may be asked by the interviewers? Discuss in groups, and try to list some._Why are you interested in this position? / Why do you apply for this position?What is your future career plan? / What is your career plan in the following five years? What are you

26、r weaknesses? And how do you overcome them? What have you learnt from your last job? /Which part do you like most? What do you think of teamwork? .5.B. Follow-up PracticeTask 1 Group DiscussionConsider the following questions and discuss them with your partners.Is it necessary to consider cha

27、llenge when deciding to accept a job offer? (Why/ Why not? )2. Would you consider salary when choosing a new job? (Why/ Why not? )3. Do you prefer to start and stay with the same organization for your whole life long? (Why/ Why not? )4. Which is more important to you when choosing a job, good salary

28、 or good working environment? (Why?)5. What kind of company would you like to work for, a large joint venture or a small private company? (Why?)Task 2 ListeningListen to a job interview, note down the key information about Merry Wang and construct the following resume for her. Curriculum VitaeName:

29、Merry WangNationality: ChineseAddress: 348 Main Road, Guangzhou, GuangdongTelephone: (020)8340-6777Email: merrywangOBJEVTIVEA position of (1) _SUMMARY OF QUALIFICATIONS (2) _years successful experience at United Butter. Motivated and enthusiastic about developing good relations with clients. Effecti

30、vely working alone or as a team member.Sales Manager_Five_TapescriptEMPLOYMENT HISTORY2003-present Working at United Butter, being the (3) _ for two years, responsible for the Panda line of (4) _.EDUCATION1999-2003 Sun Yat-sen University, Guangzhou, Bachelor of (5) _.SKILLSComputer skills: Windows,

31、MS Office, Excel, Microsoft FrontPageLanguage skills: passed TEM 8 at college; being good at (6) _. INTERESTSBowling, travelling, yogabrand manager_biscuits_.Business Administration_oral English_Tape ScriptWang: Good morning, sir. My name is Merry Wang. Ive come for an interview, as requested. Mr. W

32、hite: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you. Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?Wang: I got to know your company fro

33、m your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? Thats good. Then you must know something about our company?Wang: yes, a little. Your company i

34、s very famous. Your cosmetics and skincare products are very popular with women all over the world.Mr. White: Huh, thats right. Miss. Wang, can you tell me which university you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bachelors degree in business administrati

35、on.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well. Mr. White: Good. I know you are now with Unit

36、ed Butter. What is your chief responsibility there?Wang: Ive worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager- responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment,

37、 seek new challenges and broaden my experience. Thats why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson?Wang: I think it is self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here?Wang:

38、Well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand.Mr. White: OK. Do you have any questions?Wang: Yes, only one. When can I have your decision? Mr. White: I need to discuss with other board members. Well notify you of yo

39、ur decision as soon as possible. But to be honest, you seem to be a good candidate with the right kind of experience and personality. You are high on my list.Wang: Thats good. Thank you Mr. White. I look forward to hearing from you. Goodbye.Mr. White: bye.商 务情景英语情景英Unit 2 Office Work 语商 务In this uni

40、t, you will learn how to: Talk on the phone Deal with daily office work Keep internal communicationLearning Objectives：Contents：Part I Warm-upPart II Oral WorkshopPart III Extended ActivitiesPart IV Related ReadingPart I Warm-up General office skills may include answering phones, faxing, basic compu

41、ter skills, as well as customer service skills. Effective communication concerning these skills at workplace is extremely important to smooth and efficient business operation. Workplace communication is mainly of two types: verbal communication (such as meetings, phone calls, speeches, face-to-face

42、talking etc.), and non-verbal communication (such as written, printed, emails, etc.). Communication at workplace should be clear, concise and specific. In addition, there should be effective use of body language at workplace. Good communication skills will help to establish a better working relation

43、ship. A. Warm-up ListeningDirections: Telephone calls come frequently in office work. When you answer a phone call for someone else, you often need to take down the message. Now listen to three short telephone conversations and write down the messages in the blanks. TapescriptConversation 1Question:

44、 What message did Mr. Brown leave?Message: call back Mr. Richard Brown this afternoon at 815-666-980 or 808-642-3344 call back Mr. Richard Brown this afternoon at 815-666-980 or 808-642-3344_A: Good morning. Super Imports. May I help you?B: Yes. May I speak to Mr. James Green, please?A: Im afraid Mr

45、. Green isnt available now. Would you like to leave a message?B: This is Richard Brown from Star Exports. It is very important that he returns my call this afternoon.A: Does he have your office number or your mobile phone number?B: I think so. But let me give them to you again.A: OK.B: My office num

46、ber is 815-666-980; my cell phone number is 808-642-3344. He can reach me at my office number before 5:30 p.m. or anytime today on my mobile.A: OK. I will give him your message as soon as he comes back to the office.Tape ScriptTapescriptConversation 2Question: What position did Mr. Cranford apply fo

47、r and how could he be contacted? Message: call back Mr. Richard Brown this afternoon at 815-666-980 or 808-642-3344 computer sales representative; call him at399-257-900 during office hours _A: Hello. Good Luck Company.B: Hello. Im calling in connection with your post of computer sales representativ

48、e. Your advertisement said that I should ring up first for an interview.A: Thats right. What are your qualifications?B: I have a master degree in Computer Science.A: Do you have any relevant work experience?B: Yes. I have been a computer programmer in a trading company for three years.A: May I have

49、your name, please?B: Tom Cranford.A: OK. I have written down your information and I will pass it on to our Personnel Department for further consideration before we decide whether there will be an interview with you.B: When would you let me know the result?A: In about two weeks time. How can I contac

50、t you, Mr. Cranford?B: You can call me at my office at 399-257-900 during office hours.A: 399-257-900. OK. I will let you know the result when I hear from the Personnel Department.B: Thanks a lot.Tape ScriptTapescriptConversation 3Question: What message did Mr. Jackson leave for Miss Davis? Message:

51、 call back Mr. Richard Brown this afternoon at 815-666-980 or 808-642-3344 He wants to check the budget for supermarket promotion this weekend. _A: Hello. Sara Lee speaking.B: Hello. This is Peter Jackson for TG Marketing. Could I speak to Carol Davis?A: Im afraid Miss Davis is on a training course

52、now.B: Do you know when she will be back?A: She wont be back until tomorrow, but if it is urgent, I can deliver a message to her this afternoon.B: Id really appreciate that. Could you tell her I called because I need to check the budget for supermarket promotion this coming weekend?A: OK. Youd like

53、to check the budget for supermarket promotion this weekend.B: Thats right. A: Im afraid I didnt catch your name.B: Its Peter Jackson.A: Thank you, Mr. Jackson. I will make sure she gets the message this afternoon.B: Thanks very much.A: Youre welcome. Goodbye.B: Bye.Tape ScriptB. Warm-up SpeakingDire

54、ctions: You are going to talk about answering telephone calls in the office. Read the following questions and discuss them with your partners.If you are a receptionist in a company, what should you say when you pick up the receiver to answer a phone call?2. If someone who is wanted on the phone is n

55、ot available, what can you do?3. What would you say if you want the caller to leave a message?4. When you take a message from a caller, what information should you pay special attention to?5. Do you sometimes make calls in English? Do you find it easy or difficult to understand English on the phone?

56、 (Why?)Part II Oral Workshop Role-playSituation: Tina and Cathy are friends, but they havent seen each other for years. Tina is a secretary at an export company and Cathy is a cashier at a supermarket. One day, they come across each other on the road and talk about their jobs and responsibilities. S

57、tudent A: Tina glad to meet Cathy tell Cathy what her job is, and what she is responsible forStudent B: Cathy greet Tina talk about her job and responsibilities, and her likes and dislikes about the jobA. Jobs and responsibilities Student A: Mr. Swift want to speak to Mr. Ford but find that he is no

58、t available leave a message invite Mr. Ford to visit his company on June 28th or any time in July at Mr. Fords convenienceStudent B: Rebecca tell Mr. Swift that Mr. Ford is not available because he is on his business trip in Australia now ask Mr. Swift to leave a message promise Mr. Swift that she w

59、ill E-mail the message to Mr. FordRole-playSituation: Mr. Swift, the Sales Executive, gives a call to his potential customer Mr. Ford and invites him to visit the company. Now Mr. Fords assistant Rebecca is answering the phone. B. On the Phone Student A: Sara tell Mike that he will have a business t

60、rip in Canada next Friday tell Mike the details of his itinerary ( see the following table)Student B: Mike get to know that he will have a business trip in Canada next Friday ask for the details of the itineraryRole-playSituation: Mike, the Sales Manager, will have a business trip in Canada next Fri