南开大学22年春学期《饭店业人力资源管理（一）（二）（EI双语）》在线作业-00002

1、-本页为预览页PAGE16-本页为预览页-本页为预览页22春学期（高起本1709-1803、全层次1809-2103）饭店业人力资源管理（一）（二）（EI双语）在线作业-00002第1题. 在选择过程中,饭店企业决定是否聘用应聘者主要是看他/她是否同时具有几种技能和综合能力的方法是( )。选项A：多重障碍战略选项B：补偿战略选项C：长期战略选项D：短期战略参考答案：B第2题. When asked, owners and managers of small hospitality businesses might say they know that their employees need

2、training whenever they hear guests complain. The principal advantage of soliciting guest feedback as a means of training needs assessment is that:选项A：research shows that guests complain often, thereby providing a steady source of feedback.选项B：it demonstrates a propertys commitment to training.选项C：it

3、 demonstrates a propertys commitment to service.选项D：guests often go into great detail about their dislikes when they complain.参考答案：C第3题. A job posting for an open dining room server position requires that applicants (1) have experience with the restaurants point-of-sale system, (2) work evenings, an

4、d (3) have a working knowledge of food and wine pairings. The managers selection strategy is to first disqualify those applicants who have no experience with the operations point-of-sale system, then to disqualify applicants who cannot work evenings, then to disqualify remaining applicants who lack

5、working knowledge of food and wine pairings. This is an example of:选项A：a discretionary selection strategy.选项B：a work sample selection strategy选项C：a multiple hurdles selection strategy.选项D：a compensatory selection strategy.参考答案：C第4题. Which of the following tools do managers use when budgeting labor e

6、xpenses for their departments?选项A：performance standards选项B：productivity standards选项C：staffing guides选项D：job specifications参考答案：C第5题. Long-term remedies for turnover differ from short-term prescriptions in that long-term remedies focus on:选项A：time-intensive program development.选项B：organizational chan

7、ge.选项C：collecting and using information.选项D：hiring “warm bodies” to fill immediate job needs.参考答案：B第6题. You are a human resources management consultant and you are trying to convince a hotels general manager to be more careful in the way he handles discharges. Your strongest argument would be that:选

8、项A：building a culture of discipline demands swift punishment.选项B：failure to handle discharges properly could land the employer in court.选项C：managers who handle discharges well have higher self-esteem and personal power than managers who do not.选项D：surveys show that employee satisfaction skyrockets w

9、hen managers handle discharges properly.参考答案：B第7题. ()是了解工资的真实价值或购买力的有效指数,它基本反映了商品或服务零售价格的变化,是通过对比当前的商品或服务的价格和基期价格得出的。选项A：物价指数选项B：国内生产总值选项C：消费价格指数选项D：生产者物价指数参考答案：C第8题. 罢工可以分为六种类型:经济罢工、不正当劳资罢工、司法权罢工、()、静坐罢工以及二级罢工。选项A：福利罢工选项B：工人罢工选项C：野猫罢工选项D：民众罢工参考答案：C第9题. 通过增加要求不同技能的任务改进工作构成,亦称为“纵向工作扩张”的方法是 ( )。选项A：工作

10、扩大化选项B：工作丰富化选项C：工作简化选项D：工作轮换参考答案：B第10题. Despite popular thinking, comparable worth is not the same as equal pay. The major difference is that:选项A：equal pay deals with the issue of pay in the same job; comparable worth deals with pay in similar jobs.选项B：equal pay deals with the issue of pay in simila

11、r jobs; comparable worth deals with pay in the same job.选项C：comparable worth relates to how to determine job worth, while equal pay relates to pay discrimination within the same job.选项D：comparable worth relates to how to determine job worth, while equal pay relates to pay structure design参考答案：A第11题.

12、 A 150-room hotel anticipates a 60 percent occupancy rate for the upcoming year. If the ratio of employees to occupied rooms is 1.2, how many employees will the hotel need over the next 12 months?选项A：90选项B：108选项C：250选项D：350参考答案：B第12题. 研究人员发现造成流动的原因可以分为三种:报酬低;错误或不当的聘用行为以及管理不善和()。选项A：企业道德的缺失选项B：团队成员的排

13、挤选项C：不适应企业的氛围选项D：不适应企业的文化参考答案：A第13题. The Welcome Inn has its new orientation program in place. The general manager has decided that new hires will work in relatively easy jobs until they get a feel for the work and get familiar with the industry. The Welcome Inn management is using which of the foll

14、owing undesirable approaches to orientation?选项A：a Mickey Mouse approach选项B：suffocation选项C：unrealistic job previews选项D：emphasis on paperwork参考答案：A第14题. Under OSHA regulations, in which of the following circumstances could an employee be punished by his or her employer legally?选项A：An employee reports

15、his employers violations of OSHA regulations to compliance officers.选项B：An employee refuses to work in the environment her employer provides because it is unsafe by OSHA standards.选项C：An employee demands to see Material Safety Data Sheets for materials being used in his work area.选项D：An employee lea

16、ves her station without permission and accompanies compliance officers on their inspection of her workplace.参考答案：D第15题. Which of the following training methods allows employees to learn at their own pace?选项A：programmed instruction选项B：coaching/mentoring选项C：on-the-job training选项D：job instruction train

17、ing参考答案：A第16题. Which of the following managerial tools summarizes the duties, responsibilities, working conditions, and activities of a specific job?选项A：job specifications选项B：job analyses选项C：job descriptions选项D：job designs参考答案：C第17题. An unfair labor practice strike occurs at a business, and the empl

18、oyer hires replacement workers.Which of the following statements about the NLRBs position in this situation is true?选项A：The NLRB has no right to intervene in any way in this situation.选项B：The NLRB has the right to order the replacement workers off the job and to reinstate striking employees.选项C：The

19、NLRB can only force the company to reinstate striking employees as the replacement employees leave the company.选项D：The NLRB has the right to force the company to discharge the striking workers.参考答案：B第18题. A rural hotel has a modest socialization program that has no specific timetable. Which of the f

20、ollowing aspects of socialization strategy is related to timetables for certain types of training?选项A：serial vs. disjunctive选项B：formal vs. informal选项C：tournament vs. contest选项D：fixed vs. variable参考答案：D第19题. 通过一项指定的工作衡量应聘者完成工作或相关任务的能力的雇佣前测试是()。选项A：笔试选项B：体能测试选项C：评价中心选项D：工作样本参考答案：D第20题. Programs design

21、ed to reduce stress that employees feel when beginning a new job are called:选项A：benefit programs.选项B：socialization programs.选项C：orientation programs.选项D：compensation programs.参考答案：C第21题. 工会主要有两种类型,它们是()?选项A：行业工会选项B：产业工会选项C：国家工会选项D：地方工会参考答案：A,B第22题. 解雇面谈是分级惩处的最后一步。面谈的目的是()?选项A：完成解雇行为选项B：寻找是否存在补救措施选项C

22、：回顾走到这一步的全过程选项D：届时为什么必须采取这个严厉的纪律处分行为参考答案：A,C,D第23题. 适合管理者培训的方法有( )?选项A：讲座选项B：在职培训选项C：案例研究培训选项D：行为模仿参考答案：C,D第24题. 集体谈判协商经济和非经济因素,经济因素的谈判往往重点在()?选项A：工资选项B：福利选项C：养老金选项D：奖金计划参考答案：A,B第25题. 人力资源规划过程包括企业需求和为这种需求提供使用的配备两个方面,也就是人力资源管理中的两大要素:选项A：员工供给选项B：员工需求选项C：员工评估选项D：员工绩效参考答案：A,B,C第26题. ( )是管理者考虑培训前的三个决定性要素

23、,这些要素涉及了每个工作所需要的知识、技能和能力(KSAs),而经理可以根据此确定培训计划的责任和任务。选项A：工作环境选项B：工作分析选项C：工作描述选项D：工作指标参考答案：B,C,D第27题. 一个饭店选择员工的方法决定了选择过程的长度,很多饭店用其中最常用的两种方法是( )?选项A：多重障碍战略选项B：补偿战略选项C：蓝海战略选项D：红海战略参考答案：A,B第28题. 外部招聘的优势包括( )选项A：为企业带来“新鲜血液”和新思想选项B：有时可以省去培训开支选项C：少了很多内部招聘可能会引起的内部纠纷选项D：会造成有员工踩着别人网上爬的风气参考答案：A,B,C第29题. 有效的员工选择

24、是企业管理层的主要职能之一。管理者进行人员选择时应注意以下哪些方面( )?选项A：客观选项B：准确选项C：彻底选项D：连续参考答案：A,B,C,D第30题. 内部招聘的优势包括( )选项A：改变晋升员工的精神面貌选项B：比外部招聘省钱选项C：降低培训费用选项D：改变为自己找发展机会的员工的态度参考答案：A,B,C,D第31题. Skills inventories for managers generally stress problem-solving skills.选项A：对选项B：错参考答案：A第32题. 增加新任务是决定工作分析频度的内部因素之一,但是新技术的应用就不需要重新进行工作分

25、析。选项A：对选项B：错参考答案：B第33题. 吸引雇员主要靠企业的形象魅力,选拔是在企业和经过筛选很有可能成为雇员的人之间进行的,留住雇员是靠企业的薪酬和福利。选项A：对选项B：错参考答案：B第34题. Alternative employees often work part-time or on a temporary basis.选项A：对选项B：错参考答案：A第35题. 所谓合法职业资格(BFOQ)是允许一些合法的歧视的,这些歧视是基于不同性质的工作对不同类型人员的需要。选项A：对选项B：错参考答案：A第36题. EEO refers to the laws and regulati

26、ons that protect the rights of an identified group or class.选项A：对选项B：错参考答案：A第37题. Job enlargement is referred to as broadening a job to include additional tasks requiring similar skills and abilities.选项A：对选项B：错参考答案：A第38题. 培训目标一般分为3种:反应式、学习式和工作行为式。选项A：对选项B：错参考答案：B第39题. Labor forecasting is any method used to anticipate the amount of work required in a specified period of time.选项A：对选项B：错参考答案：A第40题. 公平就业机会法律体系的发展遵循一种共同模式:一、强调人事政策;二、针对人事管理中的不公平现象;三、重点矫正以往的歧视;四、重视受保护集团的反向影响。选项A：对选项B：错参考答案：A第41题. Job rotation is one of the job design techniques which requ