南开大学22年春学期《饭店业人力资源管理（一）（二）（EI双语）》在线作业-00003

1、-本页为预览页PAGE16-本页为预览页-本页为预览页22春学期（高起本1709-1803、全层次1809-2103）饭店业人力资源管理（一）（二）（EI双语）在线作业-00003第1题. Which of the following statements about the performance appraisal process is false?选项A：Self-appraisals tend to be more critical than appraisals by others.选项B：Guest appraisals tend to stress extremes.选项C：Im

2、mediate supervisors generally make better assessments than second-level supervisors.选项D：Some researchers contend that peer evaluation is the best appraisal method.参考答案：A第2题. Which of the following analyses aims to identify employees knowledge, skills, and abilities (KSAs)?选项A：Individual analysis选项B：

3、Training analysis选项C：Task and behavior analysis选项D：Organizational analysis参考答案：C第3题. 对工作的整体概述、着重描述工作职责中的一般职能和责任,同时也被称为“职责的一般性陈述”指的是( )。选项A：工作简化选项B：工作描述选项C：工作分析选项D：工作概述参考答案：D第4题. A certain group of employees lists the following as their most significant work-family stressors: psychologically demandin

4、g work, irregular starting times, inflexibility of work schedules, lack of control over decisions to work overtime, and the number of hours worked. Many of these stressors have to do with time constraints. What is the most likely identity of this group?选项A：management trainees选项B：employees who smoke选

5、项C：employees who abuse drugs选项D：employees who care for children or seniors at home参考答案：D第5题. An MSDS plays which of the following roles in OSHA compliance?选项A：informs employees of their rights under OSHA选项B：specifies how employers must label work hazards选项C：provides information about hazardous chemi

6、cals used at the property选项D：designates a point person for OSHA compliance issues参考答案：C第6题. Negotiations between a company and a union can be approached in various ways. The negotiation strategy in which each side attempts to create a negative impression of the other is called:选项A：boulwarism.选项B：int

7、raorganizational bargaining.选项C：attitudinal structuring.选项D：aggressive bargaining.参考答案：C第7题. Two weeks after starting his job as an engineer, Joel is overwhelmed with all his new responsibilities. He would try to get some counseling through the employee assistance program, but he doesnt know where t

8、he human resources office is at his property. After directing Joel to the HR office, Joels manager should consider suggesting improvements in the propertys:选项A：employee assistance program.选项B：group incentive program.选项C：grievance procedures.选项D：orientation program.参考答案：D第8题. One type of compensation

9、 is called “indirect compensation.” Indirect compensation generally includes:选项A：base pay.选项B：merit pay.选项C：benefits.选项D：sales commissions.参考答案：C第9题. A job posting for an open dining room server position requires that applicants (1) have experience with the restaurants point-of-sale system, (2) work

10、 evenings, and (3) have a working knowledge of food and wine pairings. The managers selection strategy is to first disqualify those applicants who have no experience with the operations point-of-sale system, then to disqualify applicants who cannot work evenings, then to disqualify remaining applica

11、nts who lack working knowledge of food and wine pairings. This is an example of:选项A：a discretionary selection strategy.选项B：a work sample selection strategy选项C：a multiple hurdles selection strategy.选项D：a compensatory selection strategy.参考答案：C第10题. 允许雇主在雇员选择和晋升时合法歧视的职业资格是( )。选项A：合法职业资格选项B：不利影响选项C：经营必需

12、选项D：有差异的效果参考答案：A第11题. The ombudsman appeals process:选项A：involves one person investigating complaints or listening to both sides of a case and attempting to mediate an acceptable solution.选项B：usually requires that committees hear appeals and issue final rulings.选项C：is based on an organizations chain

13、of command.选项D：is to be used as the last resort in a sequence of appeals.参考答案：A第12题. Louis, the HR director of a nationwide hotel chain, is considering what type of profit-sharing plan the company might offer its employees. All of the following are profit-sharing plans except:选项A：a cash plan.选项B：a c

14、ommission plan.选项C：a deferred plan.选项D：a combination plan.参考答案：B第13题. Which of the following statements about criteria for performance appraisals is true?选项A：Experienced managers are objective and unbiased when appraising employee performance.选项B：Subjective performance appraisals are preferred over

15、objective performance appraisals.选项C：No valid criteria exist by which to judge the effectiveness of performance appraisals.选项D：Managers can become better appraisers of performance by understanding the factors that increase the likelihood of error.参考答案：D第14题. When asked, owners and managers of small

16、hospitality businesses might say they know that their employees need training whenever they hear guests complain. The principal advantage of soliciting guest feedback as a means of training needs assessment is that:选项A：research shows that guests complain often, thereby providing a steady source of f

17、eedback.选项B：it demonstrates a propertys commitment to training.选项C：it demonstrates a propertys commitment to service.选项D：guests often go into great detail about their dislikes when they complain.参考答案：C第15题. Given the data below, use a five-week moving average to forecast lunch covers for Week 9 at T

18、he Fork and Spoon Restaurant.Week 1425 coversWeek 2500 coversWeek 3475 coversWeek 4525 coversWeek 5500 coversWeek 6530 coversWeek 7520 coversWeek 8500 covers选项A：485 covers选项B：506 covers选项C：510 covers选项D：515 covers参考答案：D第16题. ()是一种仿真培训方法,受训人通过处理模拟商业环境中的种种问题得到训练,这种培训方法趣味性强,可以涉及很多现实中可能遇到的问题。选项A：模拟培训选项B

19、：商业游戏选项C：角色扮演选项D：行为模仿参考答案：B第17题. All of the following are factors that the majority of audits use to assess a companys social responsibility performance except:选项A：established objectives选项B：established priorities选项C：committed resources选项D：employee reactions参考答案：D第18题. A dishwasher in a certain small

20、 restaurant can typically run six loads through the machine each hour. The restaurant manager offers dishwashers a double wage for each hour in which they run ten loads of dishes or more through the machine. Three months after this incentive program is begun, the restaurants dishwashers have never e

21、arned this incentive, and employee productivity is the same as ever. Which of the following is probably the incentive programs most serious problem?选项A：The incentive is based on subjective measures.选项B：Employees may think the goal is not attainable.选项C：The rewards are not substantial enough to encou

22、rage effort.选项D：The rewards are linked to time invested, not output.参考答案：B第19题. You are the HR director at a large hotel. Your general manager asks you to prepare a report on what turnover is costing the company. Which of the following types of costs would you not consider?选项A：retention costs选项B：sep

23、aration costs选项C：replacement costs选项D：training costs参考答案：A第20题. ( )包括关于出勤率、销售量、客人投诉、推荐和生产率的报告,主要用于判断个人培训需求。选项A：业绩评估选项B：业绩档案选项C：态度调查选项D：工作业绩衡量参考答案：B第21题. 工会谈判队伍一般由()组成?选项A：工人代表选项B：商业代理选项C：工会管理员选项D：当地工会主任参考答案：B,C,D第22题. 为了使自己的员工了解职位空缺的情况,通常企业可以采取以下哪些做法()?选项A：数据库招聘选项B：政策在就业中介选项C：在告示板上张贴通告选项D：利用员工的推荐信息参

24、考答案：C,D第23题. 管理方谈判队伍一般包括()、一名律师和一名受过集体谈判训练的顾问。选项A：总经理选项B：主谈判员选项C：一名律师选项D：人力资源部经理参考答案：C,D第24题. 基本纪律管理方法有三种,它们之间界限不很清晰,有重复的地方。以下哪些属于基本的纪律管理方法()?选项A：红热炉法选项B：地递进纪律法选项C：口头警告选项D：停薪留职参考答案：A,B第25题. 罢工可以分为六种类型:经济罢工、司法权罢工、()、静坐罢工以及二级罢工。选项A：民众罢工选项B：工人罢工选项C：野猫罢工选项D：不正当劳资罢工参考答案：C,D第26题. 解雇面谈是分级惩处的最后一步。面谈的目的是()?选

25、项A：完成解雇行为选项B：寻找是否存在补救措施选项C：回顾走到这一步的全过程选项D：届时为什么必须采取这个严厉的纪律处分行为参考答案：A,C,D第27题. 当今劳动力正在经历巨大的变化,下面哪些变化趋势影响到人力资源的规划和招聘?选项A：劳动力在减少，技术不熟练选项B：全球化趋势加强选项C：变化越来越大选项D：老龄化趋势严重参考答案：A,B,C第28题. 员工可以享受公司资助的许多其他计划所提供的福利,其中最常见的其他福利包括()?选项A：教育福利选项B：退休福利选项C：养老金计划选项D：员工援助项目参考答案：A,B第29题. 相关校标效度指选择过程中预测因子有多大准确性。相关校标效度侧重(

26、)之间的关系。选项A：预测因子选项B：工作表现选项C：标准评分选项D：工作绩效参考答案：A,C,D第30题. 与个人抢矿介绍表不同,加权申请表侧重应聘者的( )。选项A：工作经验选项B：个人态度选项C：生活经验选项D：社会价值观参考答案：B,C,D第31题. 内部招聘战略通常包括职业生涯规划、技能列表和内部招聘公示体系。选项A：对选项B：错参考答案：A第32题. A fundamental aspect of job design is analyzing the difficulty, frequency, and importance of work activities associat

27、ed with a particular job.选项A：对选项B：错参考答案：B第33题. 1992年通过的美国残疾人法对饭店企业与员工和客人的关系有着广泛而深远的影响,也深深触及了整个行业的人力资源管理。选项A：对选项B：错参考答案：A第34题. Affirmative action programs must be based on specific and legally defensible quotas.选项A：对选项B：错参考答案：B第35题. 兼职雇员的工作时间为每周20小时左右,而且在很多组织中,他们无法享受到如医疗保险等企业福利。选项A：对选项B：错参考答案：A第36题. Candidates should arrive to interviews ten to fifteen minutes early.选项A：对选项B：错参考答案：A第37题. A pension plan in which contributions are made at a fixed rate for each employee is called a defined contributio