LTE常见告警表-非常实用

1、厂家告警ID(key),告警名称,告警英文,告警解释,该事件对业务的影响,告警标准名(必选),处理意见7652,基站警示,BTS is uncommissioned,基站出现次要故障,可能业务受影响,基站警示,#N/A9251,激活维护模式,NETWORK ELEMENT UNDER MAINTENANCE,激活维护模式,无影响,激活维护模式,#N/A9252,网元处于维护模式,NETWORK ELEMENT AND SUBTREE UNDER MAINTENANCE,网元处于维护模式,无影响,网元处于维护模式,#N/A765023,软件版本不兼容,Incompatible SW versio

2、n detected,ENODEB可能插入了装载不匹配软件的新模块,可能业务全阻,7650基站退服:软件版本不兼容,Update compatible SW to the BTS (check the SW versions to see the active SW version, and update the active SW version), unless it is automatically updated by NetAct.765050,ENODEB闭锁,BTS blocked,通过基站管理闭锁ENODEB。以避免ENODEB在任务中要求维护,可能业务全阻,7650基站退服:

3、ENODEB闭锁,To cancel the fault, unblock the BTS. Unblocking the BTS causes a site reset.76501806,通讯失败,Communication failure,与一个应用的通信失败。发生/重发送消息无响应,可能业务全阻,7650基站退服:通讯失败,1. Check that the unit/module is properly connected. If the unit/module LED does not light up, the unit/module is faulty. Check the al

4、arming unit/module.2. Check the fault history.76501818,ENODEB 主时钟调谐失败,BTS Master Clock tuning failure,谐振腔接近门限值，谐振腔的DAC值低于205或大于3891（与门限值相差5%）DAC值范围为0-4095,可能业务全阻,7650基站退服:ENODEB 主时钟调谐失败,Note! Perform the steps below in the listed order until the fault disappears.1. Reset the site. 2. If that does no

5、t help, replace the system module.76503000,系统模块失败,System Module failure,FlexiENODEB检测到一个非正常操作，或系统模块内部功能故障,可能业务全阻,7650基站退服:系统模块失败,Note: Perform the steps below in the listed order until the BTS fault disappears.1. Reset the System Module.2. Replace the System Module.76503003,替换基带单元失败,Failure in repla

6、ceable baseband unit,ENODEB检测到异常操作,或者ENODEB替换基带模块失败.,可能业务全阻,7650基站退服:替换基带单元失败,Note: Perform the steps below in the listed order until the BTS fault indication disappears.1. Check the other active BTS faults and act accordingly.2. Check if the plug-in type baseband unit is installed correctly.3. Rese

7、t the alarming baseband unit.4. Replace the alarming baseband unit.76503020,基带总线失败,Baseband bus failure,FlexiENODEB检测到一个非正常操作，或ENODEB内部的基带总线故障。该故障无法明确指定模块，但可能有多个故障源,可能业务全阻,7650基站退服:基带总线失败,Note: Perform the steps below in the listed order until the BTS fault disappears.1. Check the other active BTS f

8、aults and act accordingly.2. Check the cables between the System Module and RF Module.3. Reset the RF Module and/or System Module, depending on the alarm source: a. Reset the RF Module by blocking/unblocking it. b. Reset the System Module by blocking/unblocking it.4. Replace the alarming RF Module.5

9、. If the System Module is the source or replacing the RF Module does not clear the fault situation, replace the alarming System Module.76503030,光接口RP3失败,Failure in optical RP3 interface,FlexiENODEB检测到一个非正常操作，或2个RP3光模块间故障。该故障无法明确指定模块，但可能有多个故障源,可能业务全阻,7650基站退服:光接口RP3失败,Note: Perform the steps below in

10、 the listed order until the BTS fault disappears.1. Check the other active BTS faults and act accordingly.2. Check the cables between the System Module and RF Module. Note that dirty optical connectors may cause the signal level to drop too low.3. Depending on the fault source, reset the RF Module a

11、nd/or System Module by blocking/unblocking it.4. Replace the alarming modules Small Form Factor Pluggable (SFP). Check also the SFP in the other end and replace it, if needed.5. Replace the alarming RF Module.6. If the System Module is the only alarming source or replacing the RF Module does not cle

12、ar the fault situation, replace the alarming System Module.76503040,高温告警,Temperature alarm,射频模块或系统模块内部温度过高，或模块外界温度超过门限,可能业务全阻,7650基站退服:射频模块温度告警,Note: Perform the steps below in the listed order until the BTS fault disappears.1. Check the other BTS faults and act accordingly.2. Check the ambient temp

13、erature of the BTS/modules. If the ambient temperature is too high, make sure the airflow to the BTS modules is unobstructed, that is, the BTS modules are not covered with anything. If the ambient temperature is too low, it takes a while for the BTS/modules to heat themselves to the threshold value.

14、3. Reset the alarming module by blocking/unblocking it.4. Replace the alarming module.76503060,配置集成错误,Commissioning error: Invalid Configuration file,部分配置参数丢失或错误，或相互之间不匹配,可能业务全阻,7650基站退服:配置集成错误,Note: Perform the steps below in the listed order until the BTS fault disappears.1. Check the commissionin

15、g parameters with the BTS Site Manager Commissioning Wizard.2. Load the correct commissioning file to the BTS.76503080,ENODEB时钟参考源丢失,BTS reference clock missing,ENODEB自身时钟参考源失效，不能受到1个或多个同步信号。背景信息：在FlexiENODEB有个固定的时钟级别表：级别1： GPS产生PPS；2. 外部2.048MHz信号源；3.通过传输输入的信号源。一般来说不会同时使用所有的源（取决于网络规划和ENODEB配置).在ENO

16、DEB启动时，根据时钟源列表核查可用时钟源。,可能业务全阻,7650基站退服:ENODEB时钟参考源丢失,Depending on the installed and commissioned synchronization source(s) listed in section Meaning, select the commissioned synchronization option and perform the steps below in the listed order until the BTS fault disappears.GPS receiver (PPS source

17、):1. If there is a GPS receiver commissioned at the BTS site, note the following: If the GPS receiver is not locked to any satellite, it turns off the PPS signal which is normally delivered to the BTS (Sync In interface). The most common reason is that the GPS receiver does not see any satellites be

18、cause of poor antenna installation (poor sky visibility). For this, the only permanent cure is to change the GPS antenna location. One indication of a fairly poor sky visibility is that the BTS fault is activated/canceled every now and then.2. There may be a malfunction in the GPS receiver. Perform

19、a (remote) power reset for the GPS receiver.3. There may be a malfunction in the BTS. Perform a BTS site reset.4. The GPS cable and/or connectors may be damaged. Check the cable and the connectors.5. There may be a HW fault in the GPS receiver. Check the operation and change the HW, if needed.Extern

20、al 2.048MHz signal:1. If there is an external 2.048MHz signal source commissioned at the BTS site, check the BTS faults of that device and act accordingly. If this does not help, check the cables. Note that because the device type is not known, detailed instructions cannot be given - refer to the ap

21、propriate user manual of the device for further actions.2. There may be a malfunction in the BTS. Perform a BTS site reset.Iub reference (FTM as source):1. If there is an integrated transmission unit (FTM) commissioned at the BTS site, note the following: The FTM unit operates so that if it is not l

22、ocked to a synchronization source, it turns off the clock reference signal which is normally delivered to the BTS master clock. The synchronization source of the FTM (set by the FTM synchronization priority setting) may be missing, causing the FTMs internal clock to drop to holdover mode. In this ca

23、se, the fault in the transmission NETWORK must be corrected.2. Check the BTS faults of the FTM unit and act accordingly.3. Check the synchronization settings of the FTM unit.4. There may be a malfunction in the BTS. Perform a BTS site reset.5. There may be an equipment failure in the FTM unit. Check

24、 the operation and replace the unit, if needed. Note: Normally the reason is not an equipment fault, but there may be cuts in the Iub interface causing the FTM clock to drop to holdover mode. Especially the BTS fault activity (frequent BTS faults/cancels instead of a stable BTS fault state) points t

25、o the instability of the transmission network, not to a fault in the unit.If the previous steps do not help, there may be an equipment failure in the System Module. Check the operation and if performing a BTS site reset does not help, replace the System Module.76503090,ENODEB内部软件管理故障,BTS internal SW

26、 management problem,模块或子模块软件更新失败，或闪存检测到软件文件损坏,可能业务全阻,7650基站退服:ENODEB内部软件管理故障,Note: Perform the steps below in the listed order until the BTS fault disappears.1. Check the other active BTS faults. If the ROM disk is corrupted, change the alarming module.2. Reset the RF Module and/or System Module, de

27、pending on the BTS fault source: a. Reset the RF Module by blocking/unblocking it. b. Reset the System Module by blocking/unblocking it.3. Update and activate the SW to the BTS.4. Check the SW files.5. Replace the alarming module.76504001,ENODEB检测到重启前射频模块退服,BTS reset required,ENODEB检测到重启前射频模块退服。射频模块

28、与启动时的射频模块不一致,可能业务全阻,7650基站退服:ENODEB检测到重启前射频模块退服,Reset (block/unblock) the BTS.76504082,软件升级后Source unit达到最大重启次数,SW fallback,Source unit 达到最大重启次数. 软件升级后, source unit can不能成功启动.,可能业务全阻,7650基站退服:软件升级后Source unit达到最大重启次数,In case BTS is not automatically updated by NetAct and SW versions are inconsistent

29、: update SW to the BTS with SW version running on BTS before SW update causing SW fallback.76504085,传输软件回退,SW fallback,传输软件回退,可能业务全阻,7650基站退服:传输软件回退,In case BTS is not automatically updated by NetAct and SW versions are inconsistent: update SW to the BTS with SW version running on BTS before SW upda

30、te causing SW fallback.76504160,ENODEB启动过程中同步丢失,BTS synchronization is missing during startup,ENODEB启动过程中同步丢失,可能业务全阻,7650基站退服:ENODEB启动过程中同步丢失,1. Check the cable connection between synchronization master and its GPS.2. Check alarms in the synchronization master system module and act accordingly. Sinc

31、e the synchronization master is a separate system from the synchronization slave, checking its own alarms and instructions for recovering the synchronization.3. Reset the synchronization master system module.76504178,TDSCDMA 严重告警,TD-SCDMA major alarm,TDSCDMA 严重告警,可能业务全阻,7650基站退服:TDSCDMA 严重告警,Check T

32、D-SCDMA for active alarms.765123,软件版本不兼容,Incompatible SW version detected,ENODEB可能插入了装载不匹配软件的新模块,可能业务受影响,7651基站性能降级:软件版本不兼容,Update compatible SW to the BTS (check the SW versions to see the active SW version, and update the active SW version), unless it is automatically updated by NetAct.76511818,EN

33、ODEB 主时钟调谐失败,BTS Master Clock tuning failure,谐振腔接近门限值，谐振腔的DAC值低于205或大于3891（与门限值相差5%）DAC值范围为0-4095,可能业务全阻,7651基站性能降级:ENODEB 主时钟调谐失败,Note! Perform the steps below in the listed order until the fault disappears.1. Reset the site. 2. If that does not help, replace the system module.76513000,系统模块失败,Syste

34、m module failure,FlexiENODEB检测到一个非正常操作，或系统模块内部功能故障,可能业务受影响,7651基站性能降级:系统模块失败,Note: Perform the steps below in the listed order until the BTS fault disappears.1. Reset the System Module.2. Replace the System Module.76513003,替换基带单元失败,Failure in replaceable baseband unit,ENODEB检测到异常操作,或者ENODEB替换基带模块失败.

35、,可能业务受影响,7651基站性能降级:替换基带单元失败,Note: Perform the steps below in the listed order until the BTS fault indication disappears.1. Check the other active BTS faults and act accordingly.2. Check if the plug-in type baseband unit is installed correctly.3. Reset the alarming baseband unit.4. Replace the alarm

36、ing baseband unit.76513020,基带总线失败,Baseband bus failure,FlexiENODEB检测到一个非正常操作，或ENODEB内部的基带总线故障。该故障无法明确指定模块，但可能有多个故障源,可能业务受影响,7651基站性能降级:基带总线失败,Note: Perform the steps below in the listed order until the BTS fault disappears.1. Check the other active BTS faults and act accordingly.2. Check the cables

37、between the System Module and RF Module.3. Reset the RF Module and/or System Module, depending on the alarm source: a. Reset the RF Module by blocking/unblocking it. b. Reset the System Module by blocking/unblocking it.4. Replace the alarming RF Module.5. If the System Module is the source or replac

38、ing the RF Module does not clear the fault situation, replace the alarming System Module.76513040,高温,Temperature alarm,射频模块或系统模块内部温度过高，或模块外界温度超过门限,业务全阻,7651基站性能降级:射频模块温度告警,Note: Perform the steps below in the listed order until the BTS fault disappears.1. Check the other BTS faults and act according

39、ly.2. Check the ambient temperature of the BTS/modules. If the ambient temperature is too high, make sure the airflow to the BTS modules is unobstructed, that is, the BTS modules are not covered with anything. If the ambient temperature is too low, it takes a while for the BTS/modules to heat themse

40、lves to the threshold value.3. Reset the alarming module by blocking/unblocking it.4. Replace the alarming module.76513060,配置集成错误,Commissioning error: Transmission parameters missing,部分配置参数丢失或错误，或相互之间不匹配,业务受影响,7651基站性能降级:配置集成错误,Note: Perform the steps below in the listed order until the BTS fault di

41、sappears.1. Check the commissioning parameters with the BTS Site Manager Commissioning Wizard.2. Load the correct commissioning file to the BTS.76513070,配置错误,Configuration error: Unknown HW resource,ENODEB的软硬版本或软硬件配置冲突。还有可能是ENODEB配置不匹配,业务受影响,7651基站性能降级:配置错误,Note: Perform the steps below in the liste

42、d order until the BTS fault disappears.1. Check the installed HW/SW version compatibility and the HW compatibility with the current BTS configuration.2. Check that the BTS cell parameters from the Network management system matchthe BTS HW configuration (for example frequency, power).3. Check the Net

43、work management system alarms for the alarming local cell (LCR).4. Recommission the BTS to ensure that all parameters are correctly configured.76513080,ENODEB时钟参考源丢失,BTS reference clock missing,ENODEB自身时钟参考源失效，不能受到1个或多个同步信号。背景信息：在FlexiENODEB有个固定的时钟级别表：级别1： GPS产生PPS；2. 外部2.048MHz信号源；3.通过传输输入的信号源。一般来说

44、不会同时使用所有的源（取决于网络规划和ENODEB配置).在ENODEB启动时，根据时钟源列表核查可用时钟源。,可能业务受影响,7651基站性能降级:ENODEB时钟参考源丢失,Depending on the installed and commissioned synchronization source(s) listed in section Meaning, select the commissioned synchronization option and perform the steps below in the listed order until the BTS fault

45、 disappears.GPS receiver (PPS source):1. If there is a GPS receiver commissioned at the BTS site, note the following: If the GPS receiver is not locked to any satellite, it turns off the PPS signal which is normally delivered to the BTS (Sync In interface). The most common reason is that the GPS rec

46、eiver does not see any satellites because of poor antenna installation (poor sky visibility). For this, the only permanent cure is to change the GPS antenna location. One indication of a fairly poor sky visibility is that the BTS fault is activated/canceled every now and then.2. There may be a malfu

47、nction in the GPS receiver. Perform a (remote) power reset for the GPS receiver.3. There may be a malfunction in the BTS. Perform a BTS site reset.4. The GPS cable and/or connectors may be damaged. Check the cable and the connectors.5. There may be a HW fault in the GPS receiver. Check the operation

48、 and change the HW, if needed.External 2.048MHz signal:1. If there is an external 2.048MHz signal source commissioned at the BTS site, check the BTS faults of that device and act accordingly. If this does not help, check the cables. Note that because the device type is not known, detailed instructio

49、ns cannot be given - refer to the appropriate user manual of the device for further actions.2. There may be a malfunction in the BTS. Perform a BTS site reset.Iub reference (FTM as source):1. If there is an integrated transmission unit (FTM) commissioned at the BTS site, note the following: The FTM

50、unit operates so that if it is not locked to a synchronization source, it turns off the clock reference signal which is normally delivered to the BTS master clock. The synchronization source of the FTM (set by the FTM synchronization priority setting) may be missing, causing the FTMs internal clock

51、to drop to holdover mode. In this case, the fault in the transmission NETWORK must be corrected.2. Check the BTS faults of the FTM unit and act accordingly.3. Check the synchronization settings of the FTM unit.4. There may be a malfunction in the BTS. Perform a BTS site reset.5. There may be an equi

52、pment failure in the FTM unit. Check the operation and replace the unit, if needed. Note: Normally the reason is not an equipment fault, but there may be cuts in the Iub interface causing the FTM clock to drop to holdover mode. Especially the BTS fault activity (frequent BTS faults/cancels instead o

53、f a stable BTS fault state) points to the instability of the transmission network, not to a fault in the unit.If the previous steps do not help, there may be an equipment failure in the System Module. Check the operation and if performing a BTS site reset does not help, replace the System Module.765

54、13090,ENODEB内部软件管理故障,BTS internal SW management problem,模块或子模块软件更新失败，或闪存检测到软件文件损坏,可能业务全阻,7651基站性能降级:ENODEB内部软件管理故障,Note: Perform the steps below in the listed order until the BTS fault disappears.1. Check the other active BTS faults. If the ROM disk is corrupted, change the alarming module.2. Reset

55、the RF Module and/or System Module, depending on the BTS fault source: a. Reset the RF Module by blocking/unblocking it. b. Reset the System Module by blocking/unblocking it.3. Update and activate the SW to the BTS.4. Check the SW files.5. Replace the alarming module.76514072,光口 RP3-01链路长度不匹配,Parall

56、el RP3-01 link length mismatch,到无线模块的并行RP3-01链路过长（超过60米）,可能业务受影响,7651基站性能降级:并口 RP3-01链路长度不匹配,Replace parallel RP3-01 fiber links towards one radio module so that the maximum mutual length difference between fibers is less than 30 meters.76514082,软件退回,SW fallback,源单元达到最大重启请求数。软件升级后源单元启动失败,业务质量下降,7651

57、基站性能降级:软件退回,In case BTS is not automatically updated by NetAct and SW versions are inconsistent: update SW to the BTS with SW version running on BTS before SW update causing SW fallback.76514153,启动时PPS参考时钟丢失,Reference clock missing in startup,启动时PPS参考时钟丢失,业务全阻,7651基站性能降级:启动时PPS参考时钟丢失,1. Check the GP

58、S receiver installation.2. Check the GPS receiver status.3. Check the connection between the GPS receiver and FSM.765223,软件版本不兼容,Incompatible SW version detected,ENODEB可能插入了装载不匹配软件的新模块,无影响,7652基站警示:软件版本不兼容,Update compatible SW to the BTS (check the SW versions to see the active SW version, and updat

59、e the active SW version), unless it is automatically updated by NetAct.765226,无法从传输系统中获取SNTP时间,BTS time not corrected,在规定时间内无法从传输系统中获取SNTP时间,可能业务全阻,7652基站警示:无法从传输系统中获取SNTP时间,1. Check the NTP setting.2. Check the stratum parameter on the NTP server.765227,文件下载中文件服务器错误,Error in file server during file

60、 download,ENODEB无法从文件服务器取得文件（FTP打开或获取错误）。文件服务器关闭，文件丢失或路径错误。可能由于DCN和协商，或错误的管理员（无效的用户名，密码，用户无权限）。故障名称中的文件类型号包含多参数，以便识别报告的下载失败类型,可能业务受影响,7652基站警示:文件下载中文件服务器错误,1. Retry the SW update a few times.2. Check the FTP account user settings.3. Check the file and path names.4. Check the administration log on th