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1、Chapter 1 Introduction to Management and OrganizationsTrue/False QuestionsA MANAGERS DILEMMA1.Todays managers are just as likely to be women as they are men T2.Management affects employee morale but not a companys financial performance F1.According to the company profile in “A Managers Dilemma,” Ste
2、ven Siegals position is best described as a middle manager.False (moderate)2.The skill most important to Steven Siegal in the boxed profile “A Managers Dilemma” is technical skills.False (moderate)WHO ARE MANAGERS?3.In order to be considered a manager, an individual must integrate and coordinate the
3、 work of others.True (moderate)4.Supervisors and foremen may both be considered first-line managers.True (moderate)WHAT IS MANAGEMENT?5.The four contemporary functions of management are planning, organizing, leading, and controlling.True (easy)6.Effectiveness refers to the relationship between input
4、s and outputs.False (moderate)7.Whereas effectiveness is concerned with the means of getting things done, efficiency is concerned with the ends, or attainment of organizational goals.False (difficult)8.According to the text, the goal of efficiency is to minimize resource costs.True (moderate)9.Effic
5、iency is often referred to as doing things right.True (moderate)WHAT DO MANAGERS DO?10.When managers meet organizational goals, they are efficient and effective.False (difficult)11.Determining who reports to whom is part of the controlling management function.False (easy)12.Directing and motivating
6、are part of the controlling function.False (moderate)13.Fayols management functions and Mintzbergs management roles are basically the same.False (moderate)14.The roles of figurehead, leader, and liaison are all interpersonal roles.True (difficult)15.Disturbance handler is one of Mintzbergs interpers
7、onal roles.False (difficult)16.According to Mintzbergs management roles, the informational role involves receiving, collecting, and disseminating information.True (moderate)17.Mintzbergs resource allocation role is similar to Fayols planning function.True (difficult)18.Resource allocation and distur
8、bance handling are both considered decisional roles.True (moderate)19.A finance manager who reads The Wall Street Journal on a regular basis would be performing the figurehead role.False (moderate)20.Katz found managers needed three essential skills: technical, human, and informational.False (diffic
9、ult)21.Technical skills become less important as a manager moves into higher levels of management.True (moderate)22.Conceptual skills become less important as a manager moves into top management.False (easy)23.Interpersonal skills are described with terms such as abstract situations and visualizatio
10、n.False (moderate)24.Coaching and budgeting are skills closely related to the management function of leading.False (difficult)25.Budgeting is a skill which is related to both planning and controlling.True (moderate)26.Closed systems are not influenced by and do not interact with their environment.Tr
11、ue (moderate)27.The systems perspective underscores and emphasizes the fact that organizations are different, face different circumstances, and thus may require different ways of managing.False (moderate)28.According to the text, the contingency approach may also be termed the universal approach.Fal
12、se (moderate)WHAT IS AN ORGANIZATION?29.A distinct purpose is important in defining an organization.True (easy)30.A nontaxable organization, such as the Boy Scouts, cannot be considered an organization.False (moderate)Multiple ChoiceA MANAGERS DILEMMA31.Which of the following best describes Steven S
13、iegal level of management at the CPA firm of Lipschultz, Levin & Gray?first-line managermiddle managertop manager (easy)supervisor32.The major challenge facing Steven Siegel at the CPA firm of Lipschultz, Levin & Gray is _.increasing sales and avoiding bankruptcykeeping professionals excited about w
14、ork that can be routine and standardized (difficult)increasing the customer loyalty and retentionreducing embezzlement of the companys funds33.Which of the following best describes Steven Siegals role at the CPA firm of Lipschultz, Levin & Gray?leader (moderate)liaisonmonitorfigureheadspokesperson34
15、.According to the company profile in “A Managers Dilemma,” which of the following skills are most important to Steven Siegal?technical skillsaccounting skillsconceptual skills (moderate)supervisory skillsWHO AR E MANAGERS?35._ are organizational members who integrate and coordinate the work of other
16、s.a.Managers (easy)b.Team leadersc.Subordinatesd.Operativese.Agents36.Which of the following is the lowest level of management?a.team leadersb.middle managersc.first-line managers (easy)d.top managerse.subordinates37.Supervisor is another name for whom?a.team leadersb.middle managersc.first-line man
17、agers (moderate)d.top managerse.subordinates38.All levels of management between the supervisory level and the top level of the organization are termed _.a.middle managers. (easy)b.first-line managers.c.supervisors.d.foremen.e.coaches.39.Agency head or plant manager is most likely associated with whi
18、ch of the following?a.team leadersb.middle managers (moderate)c.first-line managersd.top managerse.subordinates40.Of the following, which is the best example of a middle manager in a university work environment?a.assistant professorb.Dean of Students (moderate)c.full professord.presidente.part-time
19、instructor41.Division manager is associated with which of the following levels of management?a.team leadersb.middle managers (moderate)c.first-line managersd.top managerse.subordinates42.Typically, in organizations it is the _ who are responsible for making organizational decisions and setting polic
20、ies and strategies that affect all aspects of the organization.a.team leadersb.middle managersc.first-line managersd.top managers (easy)e.subordinates43.Executive vice president, president, managing director, chief operating officer, chief executive officer, or chairman of the board” are positions a
21、ssociated with which of the following levels of management?a.team leadersb.middle managersc.first-line managersd.top managers (easy)e.subordinatesWHAT IS MANAGEMENT?44._ is the process of getting activities completed efficiently and effectively with and through other people.a.Leadingb.Management (ea
22、sy)c.Supervisiond.Controllinge.Manipulating45._ distinguishes a managerial position from a nonmanagerial one.a.Manipulating othersb.Concern for the lawc.Increasing efficiencyd.Coordinating and integrating others work (moderate)e.Defining market share46.Management is concerned that activities should
23、be completed _.a.effectively.b.efficiently.c.efficiently and effectively. (easy)d.by the lowest-level employee who can accomplish the task.e.at the lowest possible cost.47.Efficiency refers to _.a.the relationship between inputs and outputs. (moderate)b.the additive relationship between cost and ben
24、efits.c.the exponential nature of cost and outputs.d.increasing outputs regardless of cost.e.lowering cost to save money and lowering outputs.48.The goal of _ is to minimize resource costs.a.efficiency (moderate)b.effectivenessc.budgetingd.planninge.coordinating49.An automobile manufacturer that inc
25、reased the total number of cars produced at the same cost, but with many defects, would be _.a.efficient and effective.b.increasing efficiency. (difficult)c.increasing effectiveness.d.concerned with inputs.e.concerned with outputs.50.Effectiveness is synonymous with _.a.cost minimization.b.resource
26、control.c.goal attainment. (difficult)d.efficiency.e.leading.51.Whereas _ is concerned with the means of getting things done, _ is concerned with the ends, or attainment of organizational goals.effectiveness; efficiencyefficiency; effectiveness (difficult)effectiveness; goal attainmentgoal attainmen
27、t; efficiencyWHAT DO MANAGERS DO?52._ was a French industrialist who identified basic management functions.a.Weberb.Taylorc.Herzbergd.Fayol (moderate)e.Koontz53.Writing an organizational strategic plan is an example of which of the management functions?a.leadingb.coordinatingc.planning (difficult)d.
28、organizinge.controlling54.Organizing includes _.a.defining organizational goals.b.hiring organizational members.c.motivating organizational members.d.monitoring organizational member behavior.e.determining who does what tasks. (moderate)55.A manager resolving conflict among organizational members is
29、 performing what function?mandingc.directingd.leading (difficult)e.coordinating56.Mentoring is primarily associated with the management function of _.anizing.c.leading. (difficult)d.controlling.e.systems analysis.57.The process of monitoring, comparing, and correcting is called _.a.c
30、ontrolling. (moderate)anizing.e.directing.58.The _ is the set of ongoing decisions and work activities in which managers engage as they plan, organize, lead, and control.management process (moderate)environmental processcultural processsegmentation process59.Mintzbergs
31、ten management roles can be grouped into _.erpersonal relationships, information transfer, and decision-making. (difficult)erpersonal relationships, leadership, and decision-making.c.leadership, decision-making, and rmation transfer, decision-making, and resource allocation.
32、e.resource allocation, leadership, and planning.60.According to Mintzbergs management roles, the _ are roles that involve people and other duties that are ceremonial and symbolic in rmationalinterpersonal (easy)technicaldecisional61.Which of the following is NOT an example of an interpers
33、onal role according to Mintzberg?figureheadleaderliaisonspokesperson (difficult)62.According to Mintzbergs management roles, the _ involve receiving, collecting, and disseminating rmational (moderate)interpersonaltechnicaldecisional63.All of the following are examples of informationa
34、l roles according to Mintzberg EXCEPT:liaison (difficult)monitordisseminatorspokesperson64.Which of the following is NOT an example of a decisional role according to Mintzberg?spokesperson (moderate)entrepreneurdisturbance handlerresource allocatornegotiator65.A human resource manager attending a lo
35、cal Society for Human Resource Management meeting would be functioning in which role?rmationalb.leaderc.liaison (moderate)d.disseminatore.associational66.A finance manager who reads The Wall Street Journal on a regular basis would be performing which role?a.figureheadb.monitor (moderate)c.diss
36、erpersonale.evaluator67.Which of the following best describes a manager performing in the negotiator role?a.allocating human resourcesb.taking corrective action to unforeseen problemsc.hiring and motivating employeesd.transmitting information to organizational memberse.participating in
37、union contract negotiations (moderate)68.The emphasis that managers give to various roles seems to be based on their _.anizational level. (easy)b.tenure with the organization.c.experience in their erpersonal skill level.69.According to the text, all of the following are
38、 managerial roles more important at the higher levels of the organization EXCEPT:leader (difficult)disseminatorfigureheadnegotiatorliaison70.The _ role is more important for lower-level managers than it is for either middle- or top-level managers.a.leader (difficult)b.entrepreneurc.spokespersond.dis
39、seminatore.negotiator71.Many of Mintzbergs roles align with the basic functions of management. For example, the _ role is a part of planning.a.figureheadb.leaderc.liaisond.resource allocation (moderate)e.spokesperson72.Many of Mintzbergs roles align with the basic functions of management. For exampl
40、e, all three interpersonal roles are part of the _ function.a.leading (moderate)manding73.The three essential managerial skills put forth by Katz include _.a.technical, human, and empirical.b.human, empirical, and conceptual.c.technical, interpersonal, and controlling.d.technical, human, and concept
41、ual. (moderate)erpersonal, technical, and functional.74.According to the text, _ include knowledge of and proficiency in a certain specialized field, such as engineering, computers, accounting, or manufacturing.technical skills (easy)human skillsconceptual skillsempirical skills75.Which of the
42、following skills are more important at lower levels of management since these managers are dealing directly with employees doing the organizations work?human skillstechnical skills (easy)conceptual skillsempirical skills76.Understanding building codes would be considered a _ skill for a building con
43、tractor.a.humanb.technical (easy)c.conceptuald.empiricale.functional77.Which of the following is true concerning technical and managerial skills?a.Human skills and technical skills remain equally important as managers move to higher levels.b.Technical-skill needs remain necessary and human skills de
44、crease as managers move to higher levels.c.Human skills remain necessary and technical-skill needs decrease as managers move to higher levels. (difficult)d.Both human-skill and technical-skill needs decrease as managers move to higher levels.e.Both human-skill and technical-skill needs increase as m
45、anagers move to higher levels.78.According to the text, _ involve the ability to work well with other people both individually and in a group.a.human (easy)b.technicalc.conceptuald.empirical79.Which of the following skills are mentioned in the text as being equally important at all levels of managem
46、ent?a.human (easy)b.technicalc.conceptuald.empirical80.Which of the following types of skills is described with terms such as abstract situations and visualization?erpersonalb.humanc.technicald.strategice.conceptual (difficult)81.Which of the following phrases is best associated with managerial
47、 conceptual skills?a.decision-making (easy)municating with customersc.motivating duct knowledgee.technical skills82.As managers move up in organizations, they tend to need more _.a.conceptual skills. (moderate)b.technical skills.c.human skills.d.supervision.e.budgeting skills.83.A(n
48、) _ is a set of interrelated and interdependent parts arranged in a manner that produces a unified whole.conceptsystem (moderate)skillorganizationteam84.According to the text, _ are not influenced by and do not interact with their environment.open systemsclosed systems (easy)flextime systemsreverse
49、systemsforward systems85.Which of the following best describes an open systems approach?a.A set of unrelated parts that individually interact with the environment.b.Interdependent parts that do not interact with the environment.c.Related parts in a static relationship with the environment.d.Interdep
50、endent parts in a dynamic relationship with the environment. (difficult)e.Interrelated and interdependent parts that maintain equilibrium.86.In the systems approach, an example of inputs would be which of the following?rmation (easy)b.technologyc.management activitiesd.employee job satisfactio
51、fits87.The job of a manager in the systems approach is _.a.to control the environment.b.to ensure that the parts of an organization work together. (moderate)c.to constantly interact with the environment.d.to effectively control the transformation process.e.to limit inputs and enhance outputs.8
52、8.The _ view of a managers job implies that decisions and actions taken in one organizational area will impact other areas.a.systems (moderate)b.contingencyc.conceptuald.functionale.environmental89.The contingency approach may also be termed the _ approach.a.systemsb.situational (easy)c.universald.t
53、raditionale.functional90.Which of the following would be suggested based on the contingency approach?a.Solve problems by adhering to a consistent, singular approach.Select the management philosophy that best fits your organization, and apply it consistently to all situations.c.The best management ap
54、proach depends on top-management preference.d.Change your management approach depending on the issue at hand. (difficult)e.Always have one primary and one secondary management approach.91.The primary value of the _ approach is that it stresses that there are no simplistic or universal rules for mana
55、gers to follow in doing their jobs.a.systemsb.traditionalc.contingency (moderate)mand-and-controlWHAT IS AN ORGANIZATION?92.An organization is _.a.the physical location where people work.b.a collection of individuals working for the same company.c.a deliberate arrangement of people to accomplish som
56、e specific purpose. (moderate)d.a group of individuals focused on profit-making for their shareholders.e.different from a company because of legal definitions.93.Which of the following is not a characteristic of an organization?a.setting a goal or goalsb.being composed of peoplec.having a distinct p
57、urposed.encouraging employee free-time activities (moderate)e.developing a deliberate structure94.One of the common characteristics of all organizations, _ , is typically expressed in terms of its goals.a.its peopleb.its goalsc.its systematic structured.its purpose (moderate)e.norms95.One of the com
58、mon characteristics of all organizations, _ , clarifies members work relationships.a.its peopleb.its goalsc.its deliberate structure (moderate)d.its purposee.norms96.Which of the following is not a characteristic of contemporary organizations?a.clearly identifiable work units (difficult)b.flexible w
59、ork arrangementsc.employee work teamsd.open communicatione.supplier alliancesWHY STUDY MANAGEMENT?97.Which of the following best describes the concept that management is needed in all types and sizes of organizations, at all organizational levels and in all organizational work areas, and in all orga
60、nizations, no matter what country theyre located in?the partiality of managementthe segmentation of managementthe universality of management (moderate)the cultures of managementMANAGING YOUR CAREER98.According to the boxed profile, “Managing Your Career,” the U.S. Bureau of Labor Statistics estimate
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