eBay卖家如何处理Case纠纷？

1、eBay卖家如何处理Case纠纷？eBay case是每位卖家都需要日常检查的工作，一但发现有case的提醒，应第 一时间去进行处理。eBay case纠纷处理方式有四个选项：一、与买家进行沟通，找出具体问题（如物品受损、物品未寄达、与描述不符等）二、如果卖家确认物品巳寄达，但买家又声称物品未收到，那么可以上传跟踪号, 让eBay客服出面仲裁。（此方案是针对骗货买家）三、如果确实是卖家过失，那应当给于买家退款操作。四、如果上次三种解决方式，还不能解决纠纷，就可以僻 Ask us to step inand help，让客服协助解决。总之，一旦有发现case open时，就应当即时处理，并每天保

2、持关注Case的进 展状态！切记！卜面是处理eBay Case纠纷的图文解析:My eBay ViewsMy AccountBusiness Information AddressesCommunication Preferences Site Preferences Manage communic at ionswith buyersBusiness Policies Seller Dashboard Feedbac k PayPal Account Seller Account Donation Accountji Resolution CenterResolve a problemWe

3、alway s enc our age o ur members to comm unic ate wit h each othe r when theres a prob fem with a trans actio n. The first st ep is to co ntact the member through t he Re so lut ion C ente r and try to resolve the problem.To start the resolution process, please tell us what your problem is:I bought

4、an item.? I havent rec e ived it y et.P I re c e ived an item that does not match th e sellers descriptionI so Id an item.P I haven receive d my payment y et P I need to cancel a transactionContinue头I My problem is not listed hereHelpWh at i s the eB a y Mone y Back Guarantee?Wh at to d o when a buy

5、er d o esnt pay Canceling a transactionWhat to do when you don receive your item or its not as describedResolving buying pro b ternsResolving selling p rob ternsReport a probl e m wit h a buy e rNEWNEW/tCtiVity Mess2tgeS Account ApplicationsMy AccountYour PayPal payment for US $3B.65 was posted to y

6、our account on Mar-02-17 22:15:30.Account SummaryLatest invoice amount (Feb-27-17)New Activity applied to the latest invoice noted above:-C red its-US $2.01 Payinents-US $38.65a ,.5ff Resolution Centera Amount:New activity not yet invoicedNceq RA4nlntinnResolution CenterYour requests and cases ( 3 o

7、ve last 30 days)1 request or case is still open2 requests or cases have been closedNo return requests are open.1 request or case awaits other members responses1 closed- you received Final Value Fee credits时间TMrrPrchlrrAmountOpen requests/casesMini 5. 8G 150CH Mini.This item doesn inatch(1724sso72so3

8、)the description in your$43.02View purehased iteinlistingView All requests or cases Closed requests/cases4PCS Blhelis Mt1806 View purehased iteinThe buyer hasnt paid . this it em yet$25.595 PAIRS ECM Banana (:LB2433482029)View purehased iteinYou want to cancel this transactio n$6,1SOpened onTradinq

9、Partner状态Mar 10,2017d avidaranjaAwaiting buyers action.See detailsFeb 23,2017mu.hisau3 Unpaid item case clu 3 sed Final valuefeecreditedTake act ionMar 05,2017vjlr15ClosedSee detailsRefs, Item#orMemberlD SearchYour requests and cases ( 3 ov last 30 days )1 request or case is still open2 requests or

10、cases have been closedNo return requests are open.1 request or case awa its other membe rsy responses1 closed - you received Final Value Fee areditsAmountStatuOpened onLast 3 0 daysTrading PainesRef &, Itein v or Me mberID SearchOpen requests /casesMini5.8G1SOCH Mini. (z7z185o72Bo3)View p urchased i

11、temTh Is item does n match the description in your listing$43.02Mar 10, 2017davidaranjaAwaiting buyers act ionSee detailsClosed requests /cases4PCS Blhelis Mt1806 View p urchased itemThe buyer hasnt paid for this item yet.$25.59Feb23,2017mu.hisau5 PAIR5 EC5 Banana View p urchased itemYou want to can

12、cel transaction.ClosedUnpaid item case closed Final value fee creditedPage 1 of 1ShDpfly categoryAll Categories帧状What you need to know before you proceedWhen a case is opened , you should respond to it and try to work things out with your buyer. Provide the best service that you can because 4 days a

13、fter the case has opened , the buyer can escalate the case to eBay Customer Support for a decision. If you issue a full refund ,your final value fees will be credited back to you.IlfflIf you cant work things out, the case may be escalated to eBay. We will review the case and make a final decisionPro

14、blemIfthe decision is made in the buyers favor, eBay will refund the buyer and seek reimbursement from you. You may be asked to set up a reimbursement payment method Learn moreRespond to this case now and resolve this issue with thebuyer.Continue to caseDont show me this againHome My eBay lou sent a

15、 messageYou sent a messageYou can wail to hear back from the buyer, ortake another action. Iftheres a problem, you can ask us to step in and help. Send a message to the buyerUpdate【racking devils ZJ更新物流信息Aoding tracking can help reassure the buyer tnat the item is on its v/ay退款给买家退款给买家Refund buyerYo

16、u can refund the buyer to close this request nowAsk us to step in and helpir theres a problem, nr it vou cant work thmas out with the buyer, ask us to steo inHome My eBay Add tracking detahsAdd tracking details如果买家认为没有收到货，而我们又看到物流信息显示了成功签收 ，那么需要把跟踪号再次提交到Case中，让ebay客服介入调查二You can add or edit the trac

17、king details.*es, I will provide tracki ng numberNo, I dont have a tracking numberAdd the tracking numberdelen the shipoing carri erSAlA-trnfCommentsAdd more detai 1s (Optional)CencelCencelAdd tracking detailsHome My eBay Refund the buyerRefund the buyerSend the buyer a refund如果是卖家的尹:失,那么需要退款给买家，点击右

18、下角按钮后,ebay：成交费除额退回给买家。Refund amount $ 31.21Add a message (Optional)CancelBy submitting the refund you are authorizing eBay to instruct PayPal to refund from your PayPal accountHome My eBay Ask us to step inAsk us to step in 选择Ask us to step in,出现的界面如下It looks like its time for us to step in and help

19、Give us few more details, so we can help resolve the problemTell us what the problem is选择原因，并说明问题CancelSelect a reasonlI refunded the buyer, but the buyer isnt satisfied Im having trouble communicating with the buyerI shipped the item with tracking detailsOtherReturn request is open 处理方式Hnmp RAcnlii

20、tinnResolution CenterResolve a problemWe always enc ourage our members to c ommunic ate with each other when theres a problem with a transaction. The first step is to contact the member through the Pe solution Center and try to resolve the problem.To stan the resolution process, please tell us what

21、your problem is:I bought an item.I sold an item.? I harem received it yetF I harem received my payment yet.F I received an item that does not match theF I need to cancel a transaction,sellers description.ContinueHelpWhat is the eBay Money BackGuarantee .+What to whenpayCanceling a transactionWhat to

22、 do when you don receive your item or its not as describedPesotting buying problemsResolving selling problemsPep on a problem with a buyetMy problem is not listed hereNo open request or cases2 requests or cases have been closed1 return request is openViev/Open requests or cases (0)PorinrlLast 30 day

23、sRef % Item # or Member ID SearchYour requests and cases (2 over last 30 daysAmountThere were no requests or cases found during this time period.Overview Orders Listings MarketingPerformance Growth”M=$aqes (0) Comments? Opt qjordersManage returnsAll ordersAwaiting oaymentAwaiting s hioment Paid and

24、sh ioped rsnrplltimcReturnsArchive dOpen retums/reolac ementsResults: 1-Hems操作Last 90 daysEever username点击ID号SortoyQ. RrspIDate reoue sted10Pairs Amass Fixed XT60 Plug Connector Male & Female for FPVRCDetailsRefun: 9uverQuantity 2Return requestedRespond by Fei24 Return ID 5049264656Requested Feb 8. 2017Reason Wrong ilern QontYou sent a messageThe buyer requested a return because theres something wrong with the itemPlease take action by Feb 24Your PayPal fundsfrom this purchase w II be