中国-欧盟信息社会项目西安碑林示范项目培训资料(二)ppt课件

1、E-government collaboration in London伦敦的电子政务协作Steve PennantLondon Connects Chief ExecutiveLondon Connects史蒂夫潘纳特 伦敦“公共效力公司首席执行官March 20072007年3月Overview概述London People and their services伦敦人及他们的效力Local地方Regional区域Central中央London Connects the organisation组织London Connects - the activities活动London People

2、伦敦人7,500,000 residents750万居民Very young for UK - 20% under 16 and 14% over 60对英国来说非年年轻-20%在16岁以下，14%超越60岁Very rich and very poor highest salaries and highest unemployment (7.6%) in UK非常富和非常穷-在英国的工资最高，失业率7.6%最高30% more crime than rest of UK per head of population按人口平均的犯罪率比英国其他地方高30%Diverse 30% ethnic

3、minority人口多元化-少数民族占30%Cosmopolitan 25% born outside of UK来自五湖四海-25%出生在英国以外33 Boroughs33个区33 London Boroughs responsible for:伦敦的33个区担任：Schools学校Social Care社会关怀Housing 住房Roads and street lighting马路和街道照明Libraries图书馆Welfare benefits社会福利Leisure parks and sports休闲-公园和体育Mayor of London Ken Livingston伦敦市长 -

4、 Ken LivingstonGreater London Authority大伦敦政府Police警察Transport交通Fire消防Economic Development经济开展33 Boroughs33个区政府 Services to Londoners by tier of government各级政府为伦敦人所提供的效力City市政府Central中央政府 Health卫生University大学Social Care社会关怀Housing住房School学校Police警察Fire消防Police警察Economy经济Tax / benefit税收/福利London Conne

5、cts the organisation组织Not for profit company owned by 33 London Boroughs and Greater London Authority为非赢利公司，由伦敦33个区政府和大伦敦政府一切Governed by a board with representatives from boroughs, GLA and Health由一个董事会管理，其代表来自各个区政府、大伦敦政府和卫生部Funded by contributions from partners由同伴机构分别出资Aims to improve London service

6、s or reduce cost through collaboration and information and communications technology目的是经过协作及信息与通讯技术来改善伦敦的效力或降低本钱10 core staff 10名中心任务人员London Connects Strategy London Connects 的战略 Your London Mobiles Joint Information Management Business Account London Councils GLA and family TfL, Police, LDA, LFEPA

7、 NHSInfrastructure and Network Citizen Account FE and HE Sectors Government Departments Voluntary Sector RSLs Oyster card Call Centres National UK Context英国国家背景Joined up services designed around the needs of the citizen or business will yield efficiency savings by reducing duplication across the pub

8、lic sector. This ought to be the public service aspiration for Government Varney Review Dec 2006. 根据公众或企业需求设计的结合效力，可以减少整个公共部门的反复劳动，因此可以提高任务效率。这该当是人们对政府的公共效力的期望- Varney Review， 2006年12月 National action 2007 -“take forward proposals to develop a cross-government identity management system to enable gr

9、eater personalisation of services and to reduce duplication across government. ：“提议开发一个跨政府部门的身份管理系统，使效力更加个性化，同时减少政府部门的反复任务。Core London Connects Programme London Connects 的中心工程Customer Services for London为伦敦所提供的客户效力E-gov register电子政务注册Learning Events学习活动Training Programme培训方案Share best practice so th

10、at London Boroughs can learn from each others experience.分享最正确实际，使伦敦各区可以学习彼此的阅历Improve cooperation across borough boundaries so that boroughs are better able to give a seamless service to the public.加强跨区协作，使各区可以更好地为公众提供无缝效力。Identify and define customer service performance indicators that are accepta

11、ble and easy to collect something that Central Government would like done but which is problematic in practice.识别和定义客户效力表现目的，这些目的该当是可以接受的和容易搜集的，是英国中央政府希望完成的一项任务，但在实践操作中有问题。.uk/extranet/customer_services_for_london_group.cfm E-gov register电子政务注册Develop and maintain the already established website so

12、that it can provide improved information for London boroughs. Potential developments include:开展和维护曾经建起的网站，使其可以为伦敦各区提供更好的信息效力。潜在的开展包括：1. Shared Services section to show which boroughs/partnerships are using or planning to use shared services. “共享效力部分反映哪些区/哪些同伴关系正在运用或方案运用共享效力2. Surplus capacity sectio

13、n to show services or skills which a borough was able to offer to other boroughs. “剩余才干部分反映某个区可以向其他区提供的效力或技艺3. Work with the Centre of Excellence Contracts system to assist planning for potential future joint procurements.与“Centre of Excellence Contracts 系统协作，来协助为潜在的未来结合采购任务进展规划。.uk/egr.nsf/SCVGroup

14、LA?OpenForm&Category=London+Connects Learning Events学习活动Run at least 50 forums, workshops and an annual conference to enable networking and sharing of best practice between London authorities supported by a website and monthly newsletter. 举行至少50个论坛、讨论会和一个年会，使伦敦各级政府部门可以相互联络，分享最正确实际这些活动由一个网站和一个按月发布的简报

15、来支持。.uk/events_diary.cfm Topic议题Guests人数Conference 28 June 2006会议2006年6月28日585Freedom of Information信息自由62Society of IT Management (SOCITM)IT管理学会144Wireless无线53Customer Services & 0ut of Hours客户服务和8小时之外187Web management网络管理167Geographic Information地理信息120Smart cards智能卡58Data management including Fre

16、edom of Information and secure e-mail数据管理，包括信息自由和安全e-mail180Information Security (WARP)信息安全 （ WARP ）94London Strategy伦敦战略162National Strategy国家战略102Training project, programme and web management培训项目、计划和网络管理113TOTALS总计2027Attendance at London connects events Jan Dec 20062006年1至12月London Connects 相关活动

17、的参与人数Training Programme培训方案Run a regular series of jointly procured in-house training courses at 30% less than the market rate through aggregating demand. 定期举行一系列结合提供的内部培训课程，经过整合需求，使收费比市场程度低30%.uk/events_diary/training.cfm London Connects Development Programme 0708 London Connects 开发方案0708Improvemen

18、ts to London Portal .uk 对伦敦门户网站.uk的改良Reporting of street issues报道街头问题Courses for 14-19 year olds为14-19 岁青少年开设课程School admissions学校录取Voluntary group information志愿者团体的信息Library integration图书馆整合Access London Online在线访问伦敦Information Management信息管理Data integration within organisations机构内的数据集成Data exchang

19、e between organisations机构之间的数据交换Your London Card他的伦敦卡Joint call centre for “Out of Hours参与呼叫中心，获得“8小时以外效力LondonPortal伦敦门户SharedWebServices共享的网络效力Access London Online在线访问伦敦Develop and update an online GIS-based database of information on physical accessibility in London. For example, you could search

20、 for a theatre in Wimbledon and be shown access info + nearest accessible train station / bars etc. This would be unique in London and an ideal fit within Your Londons GIS dataset. The project would uniquely coordinate data providers (e.g. TfL, AccessinLondon, Artsline, VisitLondon), build database

21、& feeds, design front-end and set up structure for ongoing updates. 开发和更新一个基于GIS的关于伦敦自然交通情况的在线信息数据库。例如，他要搜索温布尔登区的一个剧院的话，系统会给他显示前往该剧院的交通讯息和离他最近的火车站及酒吧等。这个信息在伦敦将是独一无二的，非常适宜Your London的GIS数据集。该工程将对数据提供者如TfL、 AccessinLondon、Artsline和VisitLondon进展独特的协调，创建数据库和效力内容，设计前端系统，并为不断更新内容设置相关机构Data integration (Da

22、ta Connects)数据集成数据连结a particular focus on sharing information about children and adults needing care. The outputs are intended to offer specific help on data quality, matching and integration to authorities involved in implementation in early 2021. 共享与需求照顾的小孩和成年人相关的信息是一个特别关注的领域。希望实现的结果是，为提高数据质量提供详细的

23、协助，与在2021年初参与实施任务的相关政府部门进展配合，并与其进展集成。collate best practice and experience across London authorities in a number of definite areas. Four separate workstreams around在假设干方面对伦敦市各个政府部门的最正确实际和阅历进展校勘整理。四个分头进展的任务流将围绕以下方面展开： Matching Rules,相匹配的规那么 Integration,集成 Business Benefits and商业利益和 Information Managem

24、ent.信息管理supply information on products and suppliers that informs borough tenders or other supplier negotiations.提供关于产品和供应商的信息，以协助各区进展招标任务或进展与供应商的其他谈判。London Public Service Network伦敦公共效力网络Secure broadband network between boroughs各区之间平安的宽带网络8 Boroughs connected 8个区曾经入网14 additional Letters of Intent

25、另外14个“意向书Pilots starting March 2007 从2007年3月开场进展试点Application for GC gateway submitted曾经提交了GC网关恳求Connection to NHS (N3) April 4月份衔接到NHS N3 4 boroughs have ordered connection 4个区曾经订购了衔接效力Governance documents all approved管理文件全部获得同意LPSN Services LPSN效力Peer to Peer via Closed User Groups enabling “经过封锁用

26、户群体进展的对等通讯可以：Joint disaster recovery/business continuity实现结合灾难恢复和业务延续性Voice over Internet telephony trials进展互联网语音通话实验Share of common applications for example library resources共享通用的运用，如图书馆资源Core Services中心效力Internet互联网Virus Checking病毒检查Backup备份Gateways网关Health卫生部Other central government其他中央政府部门Wirele

27、ss London无线伦敦Develop a common framework to survey all London Authorities interested in developing wireless infrastructures including shared CCTV resources. This framework will holistically examine London Borough priorities as well as looking at the potential technology which could be used, procureme

28、nt and funding options, legal issues etc建立一个通用的框架，来调查对建立包括共享的闭路电视资源在内的无线根底设备感兴趣的一切伦敦政府部门。这一框架将全面分析伦敦各区所优先关注的问题、调查可供利用的潜在技术、采购和资助方案、以及法律问题等等。 To analyse the current strategies of private sector partners who are also undertaking similar exercises in wishing to understand the feasibility of a Wireless

29、London. The position of key private sector organisations developing city wide wireless solutions will be critical to understanding how a common wireless framework could be developed.分析也在进展类似任务的私营部门协作同伴当前所采取的战略，希望可以了解“无线伦敦工程的可行性。开发城市范围无线处理方案的关键私营机构的立场，对于了解该当怎样开发一个通用框架非常关键。To produce a comprehensive r

30、eport based upon findings with clear recommendations of a potential way forward should it be determined that there is an appetite for the creation of a Wireless London. The sections of the report and approach are yet to be determined but it may include an overall options appraisal given that alterna

31、tives are likely to emerge as the investigation progresses. 根据调查任务中所获得的发现撰写一个全面的报告，假设调查中发现各方面有创建的一个无线伦敦的剧烈愿望，那么报告中还要就潜在的前进方向提出明确的建议。报告的各个构成部分及所采用的方法还有待确定，但它可以包括一个全面的方案评价，由于随着调查任务的进展将有能够产生各种不同的方案。Your London Card他的伦敦卡Our goal is to have in place a London-wide multi-application smartcard or electronic identification by 2021 that is technically interoperable and to which all London Boroughs are signed up.我们的目的是，到2021年建立一个全伦敦范围内的多用途智能卡或电子身份识别系统，该系统在技术上该当是可以互操作的，伦敦市一切各区都会运用它。By taking a pan-London approach we will create a strong position for negotiation with key players in other or