卖场超市百货运营门店管理 OP-N-014_寄包袋使用作业通告

1、寄包袋使用作业通告Security Bag for Customer Procedures 1一、目的Objective： 为顾客寄包提供便捷服务，提高公司企业形象 Strengthen gate control, provide convenient service for customers to keep bags.二、范围Scale： 乐购公司所属各营运区/ 店群/ 分店适用之 All Hymall-Tesco stores in different regions are applied to this.2三.寄包袋发放回收作业 Delivery and Collection Pro

2、cedures for Security Bag for Customer RACI(权责划分)四、工作内容 Working Content4.1为顾客提供寄包服务，并按照顾客的意见提供寄包柜及寄包袋的指引服务4.2在寄包袋发放处为顾客装订寄包袋 Pin the security bag for customers at delivery desk.4.3顾客购物完毕后在收银台为顾客取下寄包袋 Detach the security bag for customer at checkout4.4回收收银台的寄包袋到寄包袋发放处 Collect security bag at checkout

3、and put it back at delivery desk4.5对每日的寄包袋发放做稽核 Audit security bag delivery daily.项目内容 Item服务课人员service section staff收银员cashier服务课长ServiceSection manager收银课长Cashier Sectionmanager店防损SLPM客服经副理CS Mgr/Deputy Mgr 店总SGM为顾客提供寄包服务，并按照顾客的意见提供寄包柜及寄包袋的指引服务RAI在寄包袋发放处为顾客装订寄包袋Pin the security bag for customers a

4、t delivery desk.RA在收银台为顾客取下寄包袋Detach the security bag for customer at checkoutRA回收收银台的寄包袋到寄包袋发放处Collect security bag at checkout and put it back at delivery deskRA对每日的寄包袋发放做稽核Audit security bag delivery daily.RRAI3五、寄包袋发放回收作业流程 Procedures for Delivery and Collection of Security BagRA1引导顾客将包存放在寄包柜或寄包

5、袋服务课人员Service section staff服务课长ServiceSection manager在寄包柜已满或顾客的提包不能放入寄包柜的情况下由客服人员引导顾客至寄包袋台做寄包袋装订(30cm*30cm以上的包被要求如此操作）In the cases that when customer lockers are full or customer bags cant be placed in the locker, the CS staff will lead the customers to the delivery desk of security bag.(bags above

6、30cm*30cm shall follow this )2装订寄包袋Put pin on security bag服务课人员Service section staff服务课长ServiceSection manager3取下寄包袋Take off security bag收银员cashier收银课长Cashier Sectionmanager1、顾客结帐完毕后或未购物的顾客在收银员处取下寄包袋Detach security bag for customer paid or non-shopping by cashier. 2、顾客在收银台处领回自己的提包 Customers take bac

7、k personal bag at checkouts.4回收寄包袋Collect security bag收银外勤Cashieradministrator服务课人员ServiceSection staff服务课长ServiceSection manager 收银外勤人员定期从收银台回收顾客使用完毕的寄包袋 CS staff collect security bags from checkouts regularly 5寄包袋发放稽核Audit delivery ofsecurity bag服务课长ServiceSection manager店防损Store LP&S 客服经副理CS Mgr/

8、Deputy Mgr客服主管及店防损应每周对寄包袋的使用做稽核抽查一次 CSM and SLPM shall audit the use of security bag once a week注意事项 Attention1、寄包袋发放处应在卖场入口附近，且在监控可视范围内 Security bag delivery desk shall be set up near store entrance and within CCTV range.2、寄包袋发放处服务人员应礼貌的为顾客装上寄包袋 Staff at delivery desk shall put customer personal ba

9、g into the security bag for customer politely.3、封装完毕后须装订上磁扣Pin tag after zipping.4、携带寄包袋进入卖场 Customers take security bag into sales floor步骤Steps寄包袋使用作业流程Security bag Procedures人员staff4六、寄包袋发放回收作业步骤 Steps for Delivery and Collection of Security Bag23456寄包袋发放处应在卖场入口附近，且在监控可视范围内Security bag delivery de

10、sk shall be set up near store entrance and within CCTV range. 封装完毕后须装订上磁扣Pin tag after zipping.顾客自行携带寄包袋进入卖场Customers take security bag Into sales floor.顾客结帐完毕后或未购物的顾客在收银员处取下寄包袋 Detach security bag for customer paidor non-shopping by cashier. 1按照顾客的意向为顾客提供寄包柜服务及寄包袋服务的指引（随顾客意愿， 无论寄包柜是否足够使用或顾客的包是否能够放在

11、寄包柜内，门店营业时间一定要设置此寄包处） (30cm*30cm以上的包被要求如此操作）寄包袋发放处服务人员应礼貌的为顾客装上寄包袋Staff at delivery desk shall put customer personal bag into the security bag for customer politely.57顾客在收银台处领回自己的提包Customers take back personal bag at checkouts.8客服人员定期从收银台回收顾客使用完毕的寄包袋CS staff collect security bags from checkouts regularly 9客服主管应不定时对寄包袋的使用做稽核抽查，店防损也应对安全袋的有效使用做抽查CSM audit security bag using procedur