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1、物流基本概念(basic concepts in logistics)Logistics is referred to the article flow, but not including the flow of the peopleThe concept of article in logistics includes tangible goods and intangible service, such as customer service, freight agents and logistics network designLogistics documents generally
2、 refer to documentations required to complete all processes of logistics, such as contracts, bills, and notesThe external logistics is about the macro economic activities, like international trade and global investmentThe four key procedures in the internal logistics are supply, production, distribu
3、tion and reverseSupply Chain Management(SCM) is a system applied to maximize profits for all parties in the whole logistic system and other economic systems A standardized logistic system ensures better time management , location choices and distribution capacitiesDistribution capacity is value adde
4、d in the logistic systemLogistics system includes customer service, packaging, transportation, storage, distribution processing and information controlMarket share is the proportion of sales of a good or service provided by one company to the industry sales of such good or serviceThe need for outsou
5、rcing creates Third Part LogisticsCustomer Relationship Management (CRM ) is software to manage the relationship and communication between customers and suppliersExclusive distribution refers to the fact that there is only one wholesaler or retailer who selling a product or providing a certain servi
6、ceA logistic model is a standardized module that is used to regulate the cargo transportation, manage logistics facilities and equipments Letter of credit(L/C) is used exclusively by the buyer. It is a letter issued by the bank employed by the buyer which authorizes the bearer ( the supplier or sell
7、er) to draw a stated amount of money from the issuing bank A logistics center consists of a series of integrated logistic activities, processes, equipments, and information networkThird Part Logistics refers to specialized logistics service providers that provide specific services for suppliers and
8、customersCustomized logistics refer to a logistic system or process specifically designed to cater to an individual customers requirements and needsLogistics alliance refers to the long term cooperation and business relationship between logistics supplier and customersBridge transport refers to cont
9、ainers transported by railway using the bridges that link both ends separated by rivers or oceansInternational logistics is a result of international commercial activities, cross border investment, and importing and exporting activitiesTime value in logistics refers to the differences in value of th
10、e same goods in different timeLocation value in logistics refers to the differences in value of the same goods in different locationsLogistics vehicles include ships, trucks, trains and aircrafts used in the logistics processThe main differences between the traditional and modern logistic systems ar
11、e the usage of containers and information technologiesIntegrated logistics management was the early stage of Supply Chain Management (SCM)International transport is the major part in international logisticsThird Part Logistics assist the execution of logistic activitiesFourth Part Logistics is the p
12、lanner and manager for logistics network, while Third Part Logistics is the supplier of logistics service, like transport and storageSupply Chain is the relationship between suppliers and customers. In the supply chain, suppliers rank before buyer, seller and customersLogistics activities, especiall
13、y transportation have a major impact on the environmentLogistics is a combination of applied technology and business managementInsurance is very important to logistics because of the potential hazards and dangers in the process, such as fire, theft, handling damage and even the natural disastersCost
14、s for logistics are similar to all other businesses and include fixed cost, variable cost and management cost The process to handle export and import with the international customs is the customs declarationCustomer services link all logistics activities effectivelyThe bank is a third party in the p
15、ayment process between the buyers and sellersLetter of Credit is issued by the buyers bank for the importers benefits Industry competition leads to more efforts to improve customer serviceFor small and medium-sized companies, logistics management is still largely decentralizedCustomer service is spe
16、cially set up to provide services to handle and inquiry and respond to demands from customersSafety is always the top concern for warehouses to handle goods .Logistics information refers general logistics knowledge, materials, images, data and documentation . Most large companies locate in the Centr
17、al Business District of a city.In a bull market, market prices for most goods will continuously go up.The payment of most global transactions is carried out in the from of letter of credit .Distribution processing value is the valued added by changing the length, thickness and package of goods.Commu
18、nication links the entire logistics process with customers.Demand forecasting helps managers to use their resources effectively.The process to operate and manage logistics control activities.Supply logistics is the procedure in which orders are taken from customers and purchases are delivered to the
19、 warehouse belonged of the customers.Distribution processing is different from a manufacturing process.Distribution logistics is the delivery process in which final products are delivered from sellers to buyers.包装功能(packaging)Packaging performs two basic functions, marketing and delivery in logistic
20、sThe purpose of sales package is for sales and convenient useIn logistic and transportation process , it is very important to package the goods appropriately for protection and safety purposesVacuum packaging is used to protect goods from deterioration or contamination, like food and medicinePalleti
21、zing refers to the process of loading goods in pallet Palletizing is to load goods onto a pallet and wrap to form a handling and loading unit The No.1 function of packaging is to protect goods In marketing, the package also aims for promoting and advertising the attractiveness of goods to be sold逆向物
22、流(reverse logistics)Recycle logistics is the part of reverse logistics Reverse logistics is the process to handle returned goods, recycle useful materials and dispose waste goods When the non-qualified goods are returned or from buyer to seller, we call it reverse logistics Green logistics is very i
23、mportant to the environmental protection Scrap disposal is the part of reverse logistics Recycle logistics is the process to sort, treat and collect the valuable parts from used products Reverse logistics makes goods flow from customers to suppliers Averagely, retailers and manufacturers predict app
24、roximately 5%-10% of their merchandise will be returned运输功能(transportation)Liner transport has three specific components: fixed ports, fixed routes and announcing shipping time in advanceShipping by chartering is used for transporting low value goodsThe broker company in ocean transportation is call
25、ed shipping agencyAir freight costs 5times more than transportation by trucks and 20 times more than by rail. But it is more reliable, punctual and predictable under normal operating condition.Bulk container is used to load bulk cargoCargo is freight carried by a ship, an aircraft, or another vehicl
26、e, upon the agreement for the delivery of goods Tanker container is mainly used to transport oil and gasDeadhead means a vehicle, such as an aircraft and truck that transports no passengers Back haul is the distance traveled from the delivery destination point back to the departure point Bill of lad
27、ing a document title Ocean Bill of Lading is a receipt for goods loaded in the ship Shipper and carrier are two parties in a shipping contract Usually, the buyer in the trading contract is consignee Liner sails in the fixed route between fixed ports and sends sailing information in advance Brokers a
28、re agents who coordinate shippers and carriers by providing timely information about rates, routes and service capabilities TEUand FEU both are containers which are used in ocean transportation frequently Bill of lading is the evidence of the contract of carriage between carrier and shipper Seaway b
29、ill is different from ocean B/L. the latter is negotiable but the former is not Transport agencies include air and surface freight forwarders, shippers associations and transport brokers. Freight forwarders purchase long distance service from water, rail, air even and truck carriers International Ra
30、ilway Bill can be used in land bridge transport Transportation using multiple transportation means is also called combined transport NVOCC is also a carrier because it can open B/L Transportation creates location value in logistics Transport does not need to change packages of goods or stop in any p
31、lace between the departure point and destination location Door-to-door delivery refers to carrier picking up the goods from the shippers warehouse and delivers it to consignees warehouse Containerization can speed up the logistics process, such as handling, loading and unloading, storing and transpo
32、rt Domestic intercity truck is the motor carrier service between the different cities domestically A fleet is group of vehicles or ships owned or operated as a unit Transportation is usually the biggest logistic costs for most companies Truck enjoys the great advantages in the transit time and frequ
33、ency compared to other transportation means The railroad represents the biggest usage in the land transport in China There are three kinds of freight in transport: full-car load, less-than-truckload and container Water transport can carry the greatest amount of goods for the longest distance with th
34、e lowest cost Air transport has the distinct advantage in the terms of fast delivery and enjoy the lowest ratio of loss and damage The most economic feasible products transported by pipeline are crude oil, natural gas and reined petroleum one International transport is dominated by water carriers. I
35、t is used to transport more than 70%of the total trading volume in value and 95%by weight International transportation by trucks is limited between the joint border countries like US and Mexico or closely located WTO members like mainland China, Hong Kong and Macao Grouping small shipment into large
36、 ones is the primary method lower cost per unit of weight in transportation Transportation decision is referred to the transportation models and carriers selected for delivery, vehicle routing, scheduling, and freight grouping container logistics management is becoming a core strategy for large ship
37、ping company for its fast loading and unloading process, safe transportation goods storage the primary factor to influent transport cost distance and competition containerization ensures quick transit between ships and other transport vehicles such as trucks sand freight rail cars物流设施、物流工具、物流操作(logi
38、stics facility, equipment and operation)The area for unloading goods in warehouse is receiving spaceForklift truck is very convenient equipment for loading and unloading goods Container is a large packaging box A twenty-foot Unit is called a standard container Yard is a warehouse without roof and wa
39、ll for containers storage Stereoscopic warehouse has three parts: warehouse, high story shelf and stacker Automatic Guided Vehicle (AGV) can move goods to a specific location without the help of rail Conveyor can move the solid goods fluidly Full container ship is only used for goods to be transport
40、ed in container Customs broker is a company representing the customers to declare and store the goods Cargo inspection is not only to examine the goods quantity, but also quality Deconsolidation center is a logistics center where most inbound goods are in truck loads and most outbound goods are in s
41、mall pieces Deliver cycle is the time between acceptance of the order and delivery of the goods Factory price does not contain the cost of freight or distribution Less-than Container is the mode which can be used to ship goods for more than one shippers and consignees The station to transfer goods f
42、rom one carrier to another is gateway Boned warehouse is the place to store the goods imported or in transit , without paying duty under customs supervision Conveyors are used widely in the operations of warehouse and distribution center and form the basic handling device for a number of selection s
43、ystems Dispatch area is the place where goods are stored and ready to be delivered Tack is the same as goods shelves which are used to place stored goods in high density area Standardized containers are storage and transportation equipments that may load the cargo of 16to 26 tons or in 30 to 60 cubi
44、c meters物流信息管理(logistics information management)Automated warehouse must be managed by information systemThe application of bar code is of primary importance in the Bar Code SystemBar code scanner is called bar code reader shipping agency Firewall in the computer system is not a physical wall, but i
45、s a computer language to protect the network from invasion and damageVirtual logistics is the management by computer technology and InternetData Warehousing is virtual data system in computer technologyUsing 13 digits. The bar code store the information of goodsGlobal Positioning System directs the
46、mobile equipments, like trucks, ships and aircrafts by satellite trackingThe main application of E-selling is in B2B and C2CB2E refers to Business to Employee and Business to ExecutivesIn the logistics information system, EDI plays the most important roleThe logistics network is virtual network配送(di
47、stribution)Delivery refers to sending goods to the destination specified by buyers and collection of the transportation costsJoint Distribution refers to delivering goods for different shippers using the same vehicle by the most economic route Distribution is one of functions in logistics, which del
48、iver goods to customers directly according to the order in the most economic way Distribution includes logistics activities related to the sales and delivery of goods Distribution center is a short-term storage center located close to a major market to facilitate the rapid processing of orders and s
49、hipment of goods to customers The national distribution center is linked to the metropolitans outer expressway, providing easy access to and from key ports, roads and other distribution channels for importers The regional distribution center provides customized solution for supply chain management,
50、warehousing and sea, air freight transport in the international logistics market The distribution centers focus on maximizing the profit impact of fulfilling customer delivery requirement and distribution processing 其他(the others)Saving or reducing expenditure in business operations is called cost c
51、ontrol. If the goods is damaged or lost in the process of logistics, the shipper may claim to carrier. Tally is to count and insect goods in logistics. Handling or carrying is the operation to move the goods horizontally. Loading and unloading may be the most frequent activities in logistics, but it
52、s related costs are hard to estimate. Loading and unloading is the operation moving the goods by labor or equipment to the transported vehicles, storage places or other locations in the logistic process CIF and FOB are two major terms in the international trade. Virtual logistics is based on logisti
53、cs network, but more computerized and systematized than logistics operation MRP (Material Requirement Planning) is the management system to control the amount of material consumed and to reduce inventory in the manufacturing company ERP(Enterprise Resource Planning) is the management system to distr
54、ibute all resources economically, while satisfying the demand of the market MRP(Manufacturing Resource Planning) is the system to control all elements, including inventory and procurement, cost and working capital, sales order and personnel level Performance monitoring system is essential to the war
55、ehouse management The advantage of crane on a forklift truck is to lift and move heavy materials, but is can be rather inflexible The revolution of information started with the introduction of the personal computer, followed by the optical fiber network, the explosion of the Internet and the World W
56、ide Web Internet assists market development, operational planning and management decisions in the logistics industry Handling carrying and loading unloading are the most frequent activities in the logistics Parts and service support are components of after sales service Logistics information system
57、can be made up by three parts: inputs by terminal, date managed by CPU, the outputs managed by optical fiber Electronic commerce (EC) is the tool to be used to make deal between the seller and buyer by Internet in a paperless environment Electronic Data Interchange (EDI) refer to a computer-to-compu
58、ter information sharing of business documents in a standard format Virtual warehousing is not real logistics network but an information network based on warehouse management EDI is widely applied in the field of commerce with the legal effect Data warehouse is a consolidated database maintained sepa
59、rately from different organizations production system databases Intranet is the internal network within an organization that promotes sharing of internal company related information, using similar technology as the Internet The World Wide Web is the Internet system to allow users to browse from one
60、Internet site to another and to inspect the information available without using complicated commands and protocols Container terminal connects sea and land, transfers container to and from ships Distribution center is a large and highly automated multi-store building destined to receive goods from v
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