国际酒店前厅部前台接待—SP-RM-FO-REC-C206 锁器使用Locklink usage

1、酒店管理之家国际酒店前厅部前台接待服务程序前台是展示公司的形象、服务的起点。对于客户来说，前台是他们接触我们公司的第一步，是对公司的第一印象，是非常重要的。烟花美文网小编整理了公司前台接待的工作流程，希望大家有所收获!前台接待，又叫“行政前台”，与“行政后台”对应，归属公司行政部管辖，它是现代企业典型职位之一，属于面向于公司外部的公司门面，代表着企业的形象，必须形象气质佳，由于此岗位需要值班，不得脱岗，故此职位人数最低不得少于2人；大多数企业通常会依人员流动性提供周期性内调的规定。其通常主要负责客户的来访及登记、电话转接等事务，迎候来宾、判断来宾意向并与接待、办理相关手续、接听来电、回访常见问

2、题。制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。使前厅部运营及管理手册格式化，以便于更正、修改。Sheraton Shenyang Lido HotelStandard & Procedure国际酒店前厅部流程标准与程序Position: Guest Service Manager 职位：宾客服务经理Department: Front Office-ReceptionDept. Head: 部门：前厅部-前台部门经理

3、：GM Approval: Date: 总经理批准：日期：Task: Locklink usageCode:RM-FO-REC-C206任务：连锁器使用序号：RM-FO-REC-C206Standard:Any problem with the lock must be handled immediately, ensure the room lock is in good order all the time.标准：房间门锁发生任何问题必须立刻处理，保证房间门锁时刻处于良好状态。Procedures:Guest keyAfter insert the guest key, if the re

4、d light and green light or yellow light flash twelve times in turn. It shows that the lock battery was low. Guest Service Manager must call engineering department to change the battery immediately. Once it done, Guest Service Manager must program the lock with locklink. (Details refer to the operati

5、on manual)After insert the guest key, if the red light and green light or yellow light flash twelve times at the same time. If shows that the lock time is differ from the system time. Guest Service Manager must program the lock and adjust the time with locklink.(Details refer to the operation manual

6、)Internal keyAfter insert the floor or section key, if the red light flash twelve times. It shows that the battery was low or the lock time is much differ from the system. Guest Service Manager must call engineering department to change the battery immediately. Once it done, Guest Service Manager mu

7、st program the lock and adjust the time with locklink. (Details refer to the operation manual)Read and print recordLocklink can read and print lock record for reference, the report will show the details of lock record. (Details refer to the operation manual)程序：客人房间钥匙将客人房间钥匙插入门锁后，如果红灯与绿灯或黄灯交替闪动十二次。这表明门锁内的电池电压已经低于标准，需要更换电池。宾客服务经理必须联系工程部更换电池。更换电池后，宾客服务经理必须使用连锁器重新输入电脑程序。(详细内容请参阅操作手册)将客人房间钥匙插入门锁后，如果红灯与绿灯或黄灯同时闪动十二次。这表明门锁时间与系统时间有差异。宾客服务经理必须使用连锁器重新输入电脑程序和调整时间。(详细内容请参阅操作手册)酒店内部房间钥匙将楼层服务员或主管的房间钥匙插入门锁后，如果红灯闪动十二次。这表明门锁内的电池电压已经低于标准或门锁时间与系统时间有差异。如果电池电压低于标准，宾