国际酒店前厅操作手册-SOP Rec 21 生成报告Generating Reports

1、Standard Operation Procedures / Front Desk 前厅部标准操作程序/前台前厅部Front Office前台服务程序LOCAL STANDARD OPERATING PROCEDURES国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提

2、供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。 DEPARTMENT部门: Front Office前厅部 JOB TITLE职务: Receptionist前台接待TASK NO任务编号: 21TASK任务: Generating Reports (page 1 of 2) 生成报告EQUIPMENT REQUIRED: Fidelio terminal, printerWHAT TO DO要做什么HOW TO DO如何去做 ITWHY为什么Printing departmental reports.Sorting of reports.Printing

3、 downtime reports.This is usually done at night by the night shift receptionist.A list would be provided showing which type of report for which department.All reports would be sorted and placed according to the designated places for collection.Reports for the executive offices would be handed oven t

4、o concierge for distribution.Downtime reports are being printed at regular intervals, every 4 hourly.Less interruption.Information.For latest information, in case of a computer breakdown.PREPARED BY: APPROVED BY:DESIGNATION:Front Office ManagerSIGNATURE/DATE 签名/日期DESIGNATIONSIGNATURE/DATE 签名/日期DEPAR

5、TMENT部门: Front Office前厅部 JOB TITLE职务: Receptionist前台接待TASK NO任务编号: 21TASK任务: Generating Reports (Page 2 of 2)EQUIPMENT REQUIRED: Fidelio terminal, printerWHAT TO DO要做什么HOW TO DO如何去做 ITWHY为什么Filing of downtime reports.Downtime reports would consist of:a) Arrival reportb) Departure report c) In-house

6、reportd) Room statuse) Special requestsTo remove all previous reports and discard them.File in latest reports.Placed the folder in the proper place.NOTE: It is the duty of Front Desk receptionist on duty to monitor the downtime reports.Only keep the latest. Avoid confusion.Easily available in times of needs.PREPARED BY: APPROVED BY:DESIGNATION:Front Office ManagerSIGNATUR