西餐专业培训WesternDinning

1、The buffet table is like a miniature marketplace, attractively arranged to display the food offered.以食品种类繁多，食品丰富为主导，可分为中式和西式，可以给客人众多的选择，可随意挑选自己心意的食品，随意性较强。Dishes are individually priced, and guests may structure their meal in any way they choose.客人可以根据自己的情况挑选食品，只需付单一菜品的价格。 The style of western dinin

2、gBuffet 自助餐A la Carte 零点Setting the table摆台Flower鲜花Lighting灯光Music音乐Table cloth台布Napkin口布Cutlery餐具Glass杯具Flatware瓷器Condiments调味品Preparation process 准备流程Ambiance用餐气氛Other Preparation其它准备Setting the table摆台Large Fork主菜叉Small fork沙拉叉Large knife主菜刀Dessert spoon甜品勺Coffee Spoon咖啡勺Soup spoon汤勺Butter knife黄

3、油刀Small knife沙拉刀The appearance and use of the various types of cutlery used for the eating and service of food.同一种餐具有不同样式.The various types of crockery and tableware used for eating and service of food.用餐时需要使用到有各式各样的餐具.The various pieces of equipment required for the preparation of food in the dinin

4、g-room. 对不同的食物,准备的不同器皿.Preparation process 准备流程Ambiance用餐气氛Other Preparation其它准备Setting the table摆台Setting the tableFan 扇型Calla马蹄莲Preparation process 准备流程Ambiance用餐气氛Other Preparation其它准备Setting the table摆台Red wine glass红酒杯White wine glass白酒杯champagne glass香槟杯Martini glass马提尼杯Water glass水杯Usually ta

5、ble set by the red wine glass 、white wine glass and water service通常桌面上摆放红酒杯、白酒杯及水杯Preparation process 准备流程Ambiance用餐气氛Other Preparation其它准备Setting the table摆台Lighting: daylight or bright lighting is preferred for daytime meal services灯光： 自然光及明亮的灯光适用于白天时用餐效劳 Subdued light is more appropriate for even

6、ing dining. 柔和的灯光一般比较适用于享用晚餐时 Candlelight can enhance the mood for evening dining but should not be used for daytime events 烛光灯主要应用于晚宴时衬托气氛，一般不用于白天的活动。Music: background music can be appropriate to set the mood.音乐： 背景音乐要和餐厅适合How to prepare side stand如何准备效劳区Ashtrays 烟灰缸Bread baskets 面包篮China 瓷器Coffee

7、cups and saucers 咖啡杯及底盘Coffee warmer unit, if using 咖啡加热器Condiments and caddies 调味品及茶叶罐Describing plate Doilies 小型装饰桌巾Flatware 平底盘Flower vases 花瓶Glassware 玻璃器皿Lobster utensils, oyster sets, and escargot utensils if on menu龙虾及生蚝专用器具，Matches 火柴Menus 菜单Napkins 口布Place mat, if using 台纸Silverware transpo

8、rt plate 银器盘Special menus in large print or Braille or without prices老年人专用菜单、盲人专用菜单、未标有价格的菜单Sugar and sweetener refills 各种口味的糖Tablecloths 台布Wine buckets 酒筒Wine list 红酒单The side stand is the mise en place station for the dining room效劳区通常要准备餐厅所需要的必备用。Reservation预订 Greeting问候Seating领位Present Menu展示菜单Ta

9、king order点单Inform Kitchen通知厨房Beverage Service饮品服务Food Service食品服务Table Service席间服务流程Special Requirement特殊要求Astray changing更换烟灰缸Clean Table清理桌面Dessert甜品Coffee咖啡 Present Bill展示账单 Cashier收银Bid Farewell告别Food & Beverage service process餐饮效劳流程Second order二次点单12346789101151214131215Reservation Service预订效劳

10、程序 1234receive a telephone Reservation 预订take a reservation in front of guest对客预订reserve birthday cake生日蛋糕预订check a reservation查询预订Reservations the customers first contact !预订是与客户第一个接触 ！The primary goal of the reservationists is to fill the dining room to capacity while staggering the timing of the

11、seating to ensure the best service from the kitchen and dining room staff.预订人员的主要目标是增加餐厅入座率,错开客人上座时间，确保餐厅效劳员及厨房能为客人提供更好的效劳。Reservation Service预订效劳程序 Telephone reservation 预定 Take a reservation in front of guest对客预定Reservebirthday cake生日蛋糕预定Check a reservation查询预定What kind of cuisine do you offer?提供的

12、餐饮类别What style of menu do you offer?提供的菜系Do you accept cheques? Or credit cards? which cards?是否接受支票，信用卡，哪种信用卡When are you open? For both lunch and dinner?营业时间- 午餐、晚餐Are children welcome?是否有儿童效劳Can you cater for disabled people in wheel chairs?是否为残疾人提供效劳Are you air conditioned?空调开放吗？Is there a non-sm

13、oking? 是否有禁烟区Do you have car-parking facilities? 是否提供停车位Do you cater for functions? 是否提供宴会效劳How do I find your establishment? 餐厅的位置 Before you take a booking make sure you know the answers to the types of questions you are likely to be asked?在接待预订前，以下所有信息都需要熟悉的掌握How to receive a telephone reservatio

14、n接听 技巧The reservationists sounds pleasant and helpful, the guest will look forward to a good experience. 预定员如果声音和悦并且乐于提供帮助，客人将会期待一次愉快的经历.Answer within 3 rings,give greeting声内接听，问候客人Use callersName,positive words用姓氏称呼，措辞礼貌hold 17 s让客人等待时间不得超过秒Keep control,accurate Message掌握主动权，留言准确Maximizethe moment,

15、hang up last延长接触时间，让客人先挂机Checklist of reservation information预订信息列表Date日期Number人数Smoking 吸烟Name 姓名Special requests 特殊要求Reservation number预订号码Date and time of reservation and预订日期及时间Time时间Telephone number 号码reservationists Name预订人员姓名Nonsmoking不吸烟Kid儿童Place地点Repeat重复Greeting with smile用微笑问候客人Follow the

16、 way as the reservation与预定程序步骤相同Farewell道别The Reservation of birthday cake生日蛋糕预订 磅数 Type of Cake 种类预订日期Reservation Date领取日期Pick up Date客人的联系 Contact Number特殊要求Special RequirementCheck a reservation确认预定Persons 用餐人数 Name、Company name 姓名、公司名称Look forward to期待光临Hostess service 迎宾效劳 Greeting guest问候客人123

17、Presenting a menu展示菜单Seating a guest引领客人入座sincere to greeting the guest真诚的问候客人“Good Evening, Mr. Gao, welcome to * 晚上好，高先生，欢送您.Do you have a reservation?请问是否有预订？What was the name of the reservation?预订的姓名是什么？Greeting Guest问候客人Seating Guest引领客人入座present a menu展示菜单Hostess service 迎宾效劳 Acknowledge guest

18、 within 5 seconds.5秒内认知客人coats, hats外套，帽子umbrellasshopping bag雨伞，个人物品Waiting line 等候 Eye contact目光交流Eye contact目光交流Waiting time等候时间Acknowledge Guest 认知客人Number of PAX人数Prefer non-smoking特殊喜好Waiting area等候区域Offer drinks提供免费饮料Seat available 有空置座位Acknowledge Guest 认知客人It is fine to chat a little with a

19、rriving customers if they initiate it , but avoid getting into long conversation .尝试与客人进行交流，但需防止过长得对话。 The restaurant tried to make the mere act of waiting a pleasurable experience.餐馆应试图让客人在等候期间有一段愉悦得经历。During the show process, should walk in front of guest one meter and cant too fast speed在带客人的过程中，

20、要走在客人的前面约一米的位置，速度不能太快。The host should lead the guest to the table, rather than offering the guest a choice领位应该引领客人到座位，不用客人自己挑选。If guests bring their coats to the table, the host should repeat the offer to check the coats for them如果客人有携带衣物，领位员应与客人确认物品。 Customers with children may need high chair, boo

21、ster seats, seat far away from customer客人有小孩时，应该提供婴儿椅给客人。Disabled customers should be seated as quickly as possible, and away from busy aisles.残疾客人应该快速的安排入座，远离必要人流穿行较多的过道。Direction引路Pull out the chair 拉椅让座Assistant the coat 帮助拿衣物Napkin 放口布Carry the menu on the flat of the left arm用左手拿菜单时。Open the me

22、nu from the top with the right hand用右手翻开菜单。Present the menu to the guests right在客人的右侧呈上菜单。suggest items which do not appear in the menu or any variations to the menu items 推荐菜品和告之客人没有的菜品和有变化的菜品。The technique of presenting a menu展示菜单技巧*1Taking order点单234Inform Kitchen通知厨房Beverage service饮品效劳Food serv

23、ice食品效劳Waiter service 区域效劳员效劳 Repeat the order重复点单内容lady first女士优先Eye contact目光交流Drinking list酒水单Special Requirement特殊爱好Dishes菜品Write down记录 The process of taking order点单流程 The fine service of wine may add to the guests knowledge and enhance the occasion, as well as encourage return business优质的红酒推荐信

24、息是协助客人增加对酒水的了解，从而能使客人得到更好的品尝红酒经验, 提高客人满意度。Would you care to see our wine list ?您需要看一下我们的酒单吗？Or 或Would you be having wine this evening ?您需要红酒吗？Taking Wine Order 如何向客人推荐葡萄酒Food serviceWaiter service 区域效劳员效劳 Taking order点单Inform Kitchen通知厨房Beverage service饮品效劳Food service食品效劳Body酒体Flavor味道Bouquet酒香Name

25、, phonetic pronunciation, year, bottle, size, type (red, white, sparkling price, ), origin, serving temperature, recommended accompany dishes.名称，年份，瓶样式，类型红酒，干白，汽酒，产地，效劳温度，推荐配菜如何向客人推荐葡萄酒Recommend the wine to GuestWaiter service 区域效劳员效劳 Taking order点单Inform Kitchen通知厨房Beverage service饮品效劳Food service食

26、品效劳记录客人所点菜品Record the order收银处盖章Chop in Cashier Counter下单子到厨房Delivery Order准备面包Bread Preparation换餐具Dishware replacement记录客人所点菜品Record the order输入电脑打印Insert Computer厨房接收帐单Receiving the order准备面包Bread Preparation换餐具Dishware replacement方法一方法二Waiter service 区域效劳员效劳 Taking order点单Inform Kitchen通知厨房Bevera

27、ge service饮品效劳Food service食品效劳How to use the tray怎样使用托盘A drink tray is carried on a slightly cupped hand on the pads of the fingers五指分开，利用手掌的平衡的拖住托盘Waiter service 区域效劳员效劳 Taking order点单Inform Kitchen通知厨房Beverage service饮品效劳Food service食品效劳How to serve tea如何效劳茶水Accompanying hot water pot on an under

28、plate with a tea-strainer, and a small napkin. 通常配有茶水的有茶叶过滤器2. Place the under plate to the right of the guest.拖住底盘，从客人右侧效劳Waiter service 区域效劳员效劳 Taking order点单Inform Kitchen通知厨房Beverage service饮品效劳Food service食品效劳How to open and serve a bottle of red wine怎样开启红酒1) Cut the capsule by turning the blad

29、e of the waiter corkscrew.用刀子沿着瓶口突起的上沿，将瓶口的封套割开。2) Clean the lip of any residue 用擦布把瓶口擦拭干净。3) Pull out the cork by the corkscrew 用开瓶器将软木塞拔出。4) Smell the cork to judge the wine quality 闻一下软木塞是否有异味，以鉴别酒质。Waiter service 区域效劳员效劳 Taking order点单Inform Kitchen通知厨房Beverage service饮品效劳Food service食品效劳After c

30、heck the cork, pour the one fifth red wine to taste .检视完瓶塞，应给点酒人斟上约1/5杯的酒，用来检验酒是否合格。如无问题，便可先为客人上酒，最前方为点酒人或主人上。 Red wine are not usually chilled. 红酒通常是常温效劳 Wine should be decanted to aerate or if the wine contains sediment. 倒酒时,红酒应与空气充分接触后缓慢倒下,如红酒中含有沉淀物，需 用沉淀容器装 Wine may be opened and decanted some t

31、ime prior to pouring and placed in the center of the table to aerate 倒酒时应提前翻开酒瓶,并将酒瓶放置于餐桌中央,与空气充分接触. During decanting, never completely empty a bottle of an older vintage red wine. 倒酒时,为了防止将有一定年限红酒中的沉淀物倒入杯中,应注意不 要将酒倒尽Waiter service 区域效劳员效劳 Taking order点单Inform Kitchen通知厨房Beverage service饮品效劳Food ser

32、vice食品效劳Correcting the covers重新置换餐具1. Prepare the cutlery for each guest, up to and including the main course, on a service plate. 根据客人所点菜品需不同菜品的情况，把所有需要的餐具准备在效劳盘中2. Starting with guest on the right of the host, move anti-clockwise, correcting the covers 从主人右侧开始，逆时针更换餐具3. Correct the knife section o

33、f the first guest and the fork section of the next guest by standing between them. 当站于两位客人中间时，可以调整左侧客人的叉具，及右侧客人的刀具4. To adjust cutlery 调整餐具 Pick up the cutlery holding it between the thumb and the index finger at the neck or join between the handle and the top of the gear. 撤换餐具时,应用食指与拇指拿住餐具末断或柄部.Wai

34、ter service 区域效劳员效劳 Taking order点单Inform Kitchen通知厨房Beverage service饮品效劳Food service食品效劳How to serve plate food如何效劳零点菜品Plate service is a basic and commonly-used form of service.零点菜品是普遍的效劳方式Plate service procedure零点菜品的效劳程序Food to be served to the right of the guest菜品要从客人的右边效劳Serve ladies before gent

35、lemen女士优先的原那么Waiter service 区域效劳员效劳 Taking order点单Inform Kitchen通知厨房Beverage service饮品效劳Food service食品效劳123Table service席间效劳3Special Requirement特殊要求Second order二次点单Clean the table清理桌面Waiter service 区域效劳员效劳 Table Service席间效劳Special Requirement特殊要求Second order二次点单Clear unwanted glasses 清理不需要用的餐具Refill the drink 随时添加酒水Clear th