商务英语邮件写作

1、 How to Write an EmailIntroduction What is a Good Business Email?A good business email is one that can clearly & effectively deliver your intention,meaning,background/or reason.永远牢记商业书信不是在写情书，应该明确地点明你的来意。客套话能省即省。Why are good business writing skills important?1.Customers see your writing more than th

2、ey see you.2.Good writing skills show that you really care.3.Good writing skills contribute more forcefully to arguments/persuasion/selling.4.Good writing skills reduce risk of losing a customer or damaging a customer relationship,and foster good relationships with colleagues.许多原地的客户虽然通了无数的Email，但彼此

3、可能未曾谋面。因此一份合宜的商业书信不但可以帮助你建立正面的形象，也可以避免因语言隔阂造成争端而上级与客户间的友好关系。Dear Professor Weishaar, My name is Lee Hana, and I take your English Reading and Writing class on Monday and Wednesday. I have a question about our recent assignment. As I understand, the task is to write an appropriate email. Is it alrigh

4、t if I choose the topic? Id like to write an email to say thank you to my English Discussion and Presentation professor because she helped me so much.I look forward to your response.Regards,Lee Hana商务英语电子邮件写作应遵循的商务英语电子邮件写作应遵循的5 5C C原则原则：Correctness 正确Conciseness 简明Completeness 完整Clearness 清晰Courtesy

5、 谦恭常见的商务英语电子邮件：写信人Email地址、收信人Email地址、抄送收信人Email地址、密送收信人Email地址。主题称呼、开头、正文、结尾句。礼貌结束语。写信人全名、写信人职务及所属部门、地址、电话号码、传真等。常见的商务英语电子邮件包括以下五部分：写信人、收信人、抄送收信人、密送收信人的Email地址。主题。称呼、开头、正文、结尾句。礼貌结束语。写信人全名、写信人职务及所属部门、地址、电话号码、传真等。商务信件中要特别注意称呼的礼貌得体。如不知对方姓名只知头衔，可用 Dear + Title作为称呼或Dear Sir/Sirs, Dear Madam/Madams, Dear

6、Sir or Madam；如只知对方姓名不知性别，可用Dear+全名；如邮件为一封通函，则用Dear All作为邮件称呼。正文应结构清楚，便于阅读，如内容较长，可使用小标题、小段落、星号、下划线等方式使邮件眉目清楚、一目了然。一般包括三部分：第一部分是开头，需要开门见山地说明写信的原因和目的。如果是回信，还要说明何时收到对方关于什么内容的信。 第二部分是信的核心和主要内容，把开头提出的问题进行充分的说明和解释。 第三部分是信的结尾，通常以礼貌的祝福或者愿望来结束。注：齐头式结构，在商务英语中比较流行。因此整篇邮件顶头写，前端不需空格。 Dear Mr. xx/Mrs. xx/Sir/Madam

7、/all， 正文 Best Regards, /Yours Sincerely, XXX商务英语电子邮件的基本格式商务英语电子邮件的基本格式Example Dear David and Steve,-（Salutation）Good afternoon.On May 10, 2010, a raid action against this target was conducted. On site, totally 77 boxes and 7200 meters UTP Cables were seized. Please provide us with verification repor

8、t and price certificate. Samples would be sent to you soon. Thank you.Should you have any comments or suggestions, please contact us at any time. Best Regards,-（Complimentary Close）Sincerely yours, Yours truly, Best wishes Piggy Zhu-（Signature）=Shanghai GreRoyalt & Co.,2505, Universal Mansion168 Yu

9、Yuan Lu, Shanghai 200040Tel.: +86 21 5108 2633fax.: +86 21 6249 3321please visit www. Example Dear David and Steve,-（Salutation）Good afternoon.On May 10, 2010, a raid action against this target was conducted. On site, totally 77 boxes and 7200 meters UTP Cables were seized. Please provide us with ve

10、rification report and price certificate. Samples would be sent to you soon. Thank you.Should you have any comments or suggestions, please contact us at any time. Best Regards,-（Complimentary Close）Sincerely yours, Yours truly, Best wishes Piggy Zhu-（Signature）=Shanghai GreRoyalt & Co.,2505, Universa

11、l Mansion168 Yu Yuan Lu, Shanghai 200040Tel.: +86 21 5108 2633fax.: +86 21 6249 3321please visit www. 例：Hi, Im sorry about this. Now,we have been clear about the problem about our system. There is a new colleague joining our team,and he will arrange for checking the system. Because he is busy with a

12、nother requirement now,he will give us the optimal plan after finishing that one. Regards!原文例：原文问题点Dear Mr.XXX, Im sorry about the problem of our system. I sincerely apologize for it and well try our best to solve the problem in a week. （此处可加上具体的解决方案）Please contact me if you have any question. Best

13、Regards， XXX修改稿例：Hi, Im sorry about this. Now,we have been clear about the problem about our system. There is a new colleague joining our team,and he will arrange for checking the system. Because he is busy with another requirement now,he will give us the optimal plan after finishing that one. Regar

14、ds!原文整片邮件的格式（称呼、落款等）不规范，整片邮件的格式（称呼、落款等）不规范，英文书信中标点后面必须空一英文书信中标点后面必须空一格格。 语句不完整，语句不完整，this指什么？指什么？ 同一个句子中连续出现同一个句子中连续出现2个个about，重复。后一个应该为重复。后一个应该为of，表示从属关系。，表示从属关系。 语句表达不合理，在发信方语句表达不合理，在发信方对于出现的问题十分焦急的情况下应告知对方承诺解决的时间以及相应的对于出现的问题十分焦急的情况下应告知对方承诺解决的时间以及相应的计划等，不能用责任人不在或没有时间来推脱。计划等，不能用责任人不在或没有时间来推脱。问题点Dea

15、r Mr.XXX, Im sorry about the problem of our system. I sincerely apologize for it and well try our best to solve the problem in a week. （此处可加上具体的解决方案）Please contact me if you have any question. Best Regards， XXX修改稿Use the Right Greeting:使用正确的称呼使用正确的称呼。尽管用”Hey”作为写给朋友的电子邮件开场白没有任何问题，但最好不要用这种方式给潜在的商务伙伴写信

16、。另一方面，使用非常正式的传统开场白。”Dear Sir” 也已经过时了，最好写成最好写成Dear Mr. / Ms. 后跟那个人的姓氏后跟那个人的姓氏。同事之间，通常可直呼其名，如Dear John。Keep it Short and Clear: 使邮件简洁明了简洁明了。有些情况下可能需要用华丽的词藻和复杂的句式来彰显你的聪明才智。而在用英语写邮件时，清晰、有条理的方式才是最佳选择。在邮件的第一段清楚表明写信的目的，保证每段中都有代表核心观点的中心句。使用类似使用类似“first, second, next, and finally”的词的词引导读者你所要表述的每一个观点。引导读者你所要表

17、述的每一个观点。可以用If you have any other questions please feel free to contact me.来结束邮件，可以为对方创造进一步交流的前提。Be polite and tactful: 懂得谦逊和准确传达信息的重要性。I want.之类的词之类的词能避免则避免出现，相比之下，能避免则避免出现，相比之下，I would like显得更尊重对方。显得更尊重对方。又如I am interested in是提出请求建议或寻求意见的好方法。电子邮件正确结尾： I am looking forward to your reply, Thank you,或

18、者Sincerely都是给收信人留下好印象的结尾方式。E-mail WritingSalutation Mr./ Mrs./ Miss/ Ms. Last name/ family name/ surname first name/ given name Dear / Hi Sir/ Madam Dear Sir/ Madam To whom it may concernReference for Beginning with reference to your job post on the internet, regarding your letter of July 10, about

19、your phone call today, Thank you for your letter of August 5,Reasons for Writing I am writing to inquire about . I want to clarify the details . I would like to confirm. I suggest that we should set up a meeting. Attached please find the agenda.Request for Action We would be grateful if you could I

20、would appreciate if you can Please make sure you can Could you please let me know what you think? Please sent it back to me by tomorrow.Closing Remarks Thank you for your help Please contact us again if we can help. if there are any problems, please. I look forward to . hearing from you soon. meetin

21、g you next Tuesday. seeing you next Thursay.Polite Closing Your sincerely Sincerely, Best wishes, Best regards, Regards, All the best, Cheers,Words and Sentences缩写：ASAP = As Soon As Possible 尽快FYI=For Your Information 你要的信息PLS=Please 请BTW=By The Way 顺便AMMOF =As a Matter of Fact 事实上IC = I see 我明白了OTO

22、H =On the Other Hand 另一方面NRN =No Response Necessary 无需回复IMO=In My Opinion 依我之见P.S.=Postscript 附言1.Initiate a meeting 发起会议发起会议I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben. 我建议我们今晚九点半和Brown小聚一下,你和Ben有没有空?I would like

23、 to hold a meeting in the afternoon about our development planning for the project A. 今天下午我建议我们就A项目的发展计划开会讨论一下。Wed like to have the meeting on Thur. Oct 30. Same time. 十月三十号(周四),老时间,开会。I want to talk to you over the phone regarding issues about report development and the XXX project. 我想跟你电话讨论下报告进展和X

24、XX项目的情况。2. Seeking for more information/feedbacks/suggestions 咨询信息咨询信息/反馈反馈/建议建议Thank you and look forward to having your opinion on the estimation and schedule. 谢谢你,希望能听到更多你对评估和日程计划的建议。 Look forward to your feedbacks and suggestions soon. 期待您的反馈建议!What is your opinion on the schedule and next steps

25、 we proposed? 你对计划方面有什么想法?下一步我们应该怎么做?Feel free to give your comments. 请随意提出您的建议。 Any question, please dont hesitate to let me know. 有任何问题,欢迎和我们联系。 Any question, please let me know. 有任何问题,欢迎和我们联系。Please contact me if you have any questions. 有任何问题,欢迎和我们联系。Please let me know if you have any question on

26、 this. 有任何问题,欢迎和我联系。Your comments and suggestions are welcome! 欢迎您的评论和建议! 3. Attachment 附件附件I enclose the evaluation report for your reference. 我附加了评估报告供您阅读。Attached please find todays meeting notes. 今天的会议记录在附件里。Attached is the design document, please review it. 设计文档在附件里,请评阅。 For other known issues

27、related to individual features, please see attached release notes. 其他个人特征方面的信息请见附件。4. Thanks note 感谢感谢Thank you so much for the cooperation感谢你的合作! Thanks for the information 谢谢您提供的信息! I really appreciate the effort you all made for this sudden and tight project. 对如此紧急的项目您做出的努力我表示十分感谢。Thanks for your attention! 谢谢关心! Your kind assistance on this are very much appreciated. 我们对您的协助表示感谢。 Really appreciate your help! 非常感谢您的帮助!IMPROVING YOUR BUSINESS ENGLISH SKILLS To improve your Business English Skills 如何增