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1、2022-6-3Business English Writing1Practical Letters2022-6-3Business English Writing2Envelope(Block Format 齐头式)齐头式)Zhao MinSichun UniversityChengdu, 610041P.R. of China Mr. Steven Chung No.252, Long St. San Francisco, U.S.A寄件人姓名和地址寄件人姓名和地址收信人姓名和地址收信人姓名和地址2022-6-3Business English Writing3Envelope (右缩式(

2、右缩式 Indented Format )Zhao Min Sichun University Chengdu, 610041 P.R. of China Mr. Steven Chung No.252, Long St. San Francisco, U.S.A寄件人姓名和地址寄件人姓名和地址收信人姓名和地址收信人姓名和地址2022-6-3Business English Writing4号号No. (Number)楼楼 F (Floor)室室 Rm. (Room)弄弄 Aly (Alley)巷巷 Ln. (Lane)路路 Rd. (Road)街街 St. (Street)段段 Sec. (

3、Section)区区 Dist. (District)县县 County市市 City大道大道 Ave. (Avenue)省省 Province国家名国家名English Address 2022-6-3Business English Writing5 第一行第一行写寄出信人的门牌号码,写街道名称写寄出信人的门牌号码,写街道名称 第二行第二行先写县市、城镇名称,再写省或州名称,先写县市、城镇名称,再写省或州名称,往右空两个字母的位置,再写上邮编。往右空两个字母的位置,再写上邮编。 第三行第三行写出寄信人所在国家的名称。写出寄信人所在国家的名称。2022-6-3Business English

4、 Writing6如要说明信件由何种邮路递送或信件为何如要说明信件由何种邮路递送或信件为何种类别,一般在信封正面的左下角注明。种类别,一般在信封正面的左下角注明。 航空航空 By Air Mail 挂号挂号 Registered 印刷品印刷品 Printed Matter 快件快件 Express 内有照片内有照片 Photo Enclosed2022-6-3Business English Writing7如信件需由别人或单位转交给收信人,则需在转交人如信件需由别人或单位转交给收信人,则需在转交人前面加上前面加上C/O C/O (care ofcare of)后跟转交人的姓名地址。如)后跟转

5、交人的姓名地址。如宋力托李娜转交一封信给李明,信封格式为:宋力托李娜转交一封信给李明,信封格式为:Song LiNo.1 Middle SchoolNantong, 226000Jiangsu Li MingC/O Li NaPeking UniversityBeijing, 1008712022-6-3Business English Writing8如不需要邮寄,只需写上受托人和收信人的姓名即如不需要邮寄,只需写上受托人和收信人的姓名即可。再用可。再用By courtesy of, Through courtesy of, By courtesy of, Through courtesy

6、of, By favor ofBy favor of引出所托之人的姓名。如:引出所托之人的姓名。如: Li Ming By courtesy of Li Na面交信面交信( (宋力本人当面交给收信人的信宋力本人当面交给收信人的信) ): Song Li Present 2022-6-3Business English Writing9练习填写信封 George Wang will write a letter to his pen pal(笔笔友友), Mike Clinton. Mikes address(住址住址) is: 1025 Long Street, San Francisco,

7、CA 94101, U.S.A. And Georges address is: 23, Alley4, Lane130, Sec.II Nanking East Rd. Taipei, Taiwan, R.O.C. Please write an envelope for him.2022-6-3Business English Writing10George Wang 23, Alley4, Lane130, Sec.II Nanking East Rd.Taipei, Taiwan 104 R.O.C. Mike Clinton 1025 Long Street, San Francis

8、co, CA 94101 U.S.A 2022-6-3Business English Writing11The Elements of English Letter Writing 1. 信头 Heading/Letterhead 2. 写信日期 Date 3. 信内地址 (收信人) Inside Address 4. 称呼 Salutation 5. 正文 Body of Letter 6. 客套结束语 Complimentary Closing 7. 署名 Signature2022-6-3Business English Writing12Heading 信头包括寄信人地址(通常写在信

9、笺的右上方)信头包括寄信人地址(通常写在信笺的右上方)或某公司的名称、地址、电话、电传、传真、或某公司的名称、地址、电话、电传、传真、邮编、电子信箱地址或网址等。邮编、电子信箱地址或网址等。 2022-6-3Business English Writing13Date 日期应写在寄信人地址下方,表达方式各不相日期应写在寄信人地址下方,表达方式各不相同。通常英式按日同。通常英式按日/ /月月/ /年的顺序,而美式按月年的顺序,而美式按月日年的顺序。注意:年份写全,不可省略;月日年的顺序。注意:年份写全,不可省略;月份用英文单词表示,不可用数字替代(一般信份用英文单词表示,不可用数字替代(一般信函

10、可缩写,较正式的公函需写全);日期用阿函可缩写,较正式的公函需写全);日期用阿拉伯数字基数词表示即可,如拉伯数字基数词表示即可,如May 7,2006; 23 September, 20052022-6-3Business English Writing14Rewrite the following date for standard business letters 6/5/0610-9-068 June 2006Oct.28, 06Jan.13. 20062022-6-3Business English Writing15Inside Address 信内地址应写在信笺左上方,与信封上的地

11、址信内地址应写在信笺左上方,与信封上的地址完全一致。第一行写收信人姓名(称呼语完全一致。第一行写收信人姓名(称呼语+ +全全名);商务信函中还需另起一行写出职务;收名);商务信函中还需另起一行写出职务;收信人地址应确切完整。信人地址应确切完整。2022-6-3Business English Writing16Arrange the following information into letterhead or inside address:China/Beijing 100021/Beijing Metal/President/ Lin Fang/ East lane/ 234Lin Fa

12、ng President of Beijing Metal 234 East lane, Beijing 100021 China2022-6-3Business English Writing17Salutation 称呼应写在信内地址下,其左边要与信内地址第一行称呼应写在信内地址下,其左边要与信内地址第一行对齐。英文书信的称呼一般都是以对齐。英文书信的称呼一般都是以Dear Dear 或或My My deardear开头的。开头的。 1.1.亲近熟悉的人亲近熟悉的人: Dear/My dear +: Dear/My dear +称呼或名字。称呼或名字。 2 2 长辈、关系一般、不相识:长辈

13、、关系一般、不相识:Dear+“Dear+“先生先生/ /女士女士/ /教教授授” 3 3 机关、团体、公司、工厂或学校:机关、团体、公司、工厂或学校:Dear Sir or Dear Sir or Madam, To Whom It May concern. Madam, To Whom It May concern. 有时直接用有时直接用 Gentlemen(Gentlemen(复数复数) )。2022-6-3Business English Writing18Body 语言要得体,简单明了,措词礼貌。称呼下面隔一两行开始写正文。一般说来,开头直接表达写信的目的,中间对目的具体说明,结尾表

14、达希望祝愿等。2022-6-3Business English Writing19Complimentary Closing 开头字母要大写,末尾用逗号。结束语也称敬语,使开头字母要大写,末尾用逗号。结束语也称敬语,使用时也应因人而异,取决于发信人与收信人之间的关用时也应因人而异,取决于发信人与收信人之间的关系或熟悉程度。系或熟悉程度。 1. 家人亲戚家人亲戚: Your loving mother/son/brother; Yours lovingly, With love, All my love etc. 2. 长辈或一般朋友:长辈或一般朋友:Yours respectfully/sin

15、cerely, Yours truly etc. 3. 机关、团体、学校等:机关、团体、学校等: Yours faithfully/sincerely, Yours truly etc. 2022-6-3Business English Writing20結結尾的部份尾的部份祝福的祝福的話話結結尾尾語語Take care.Your friend,Best wishes.Truly yours, Best Regards.Your loving _,Merry ChristmasSincerely yours, Happy New YearYours sincerely,Happy Birthd

16、aySincerely, 2022-6-3Business English Writing21Signature 写信人要在结束语下面签名,以表示对信件中的写信人要在结束语下面签名,以表示对信件中的全部内容负责。签名最好是写信人的亲笔,手写全部内容负责。签名最好是写信人的亲笔,手写后可附打印的全名。后可附打印的全名。2022-6-3Business English Writing22Blockformatxxxx (letterhead)June 3, 2005 (date)xxxx ( inside address)Dear xx, (salutation)We received your

17、xxxx (body)Yours sincerely (complimentary close)XX (signature)Joe (printed name) 2022-6-3Business English Writing23Modified Format xxxx (letterhead) June 3, 2005 (date)xxxx ( inside address)Dear xx, (salutation) We received your xxxx (body) Yours sincerely XX (signature) Joe (printed name)2022-6-3Bu

18、siness English Writing24Practice格式:齐头式格式:齐头式/混合式混合式信头:本人名字和地址信头:本人名字和地址封内地址:美国纽约市第封内地址:美国纽约市第50大街大街10号号Harper & Row出版出版公司公司 邮编:邮编:NY10022写信日期:实际日期写信日期:实际日期信文内容:信文内容:o 从朋友处看到从朋友处看到成功沟通的秘决成功沟通的秘决一书。一书。o 为提高沟通水平欲购一本。为提高沟通水平欲购一本。o 请出版商尽快告知购买方式请出版商尽快告知购买方式o 希望希望9月底收到此书月底收到此书2022-6-3Business English W

19、riting25Practical College English1请帖写作Sample 1 请帖请帖Letters of Invitation Mr. and Mrs. Carl White the company of Mr. and Mrs. James Brown at a cocktail party On Thursday, the ninth of June at eight oclock Blue Moon Hotel 100 Orchard Street New York R. S. V. P. 2022-6-3Business English Writing26Letter

20、s of Invitation Practical College EnglishSample 2 2 应邀的回帖应邀的回帖 Mr. and Mrs. James Brownaccept with pleasure the kind invitation ofMr. and Mrs. Carl Whiteto a cocktail partyat eight oclockon Thursday, the ninth of JuneBlue Moon Hotel100 Orchard StreetNew York1请帖写作2022-6-3Business English Writing27Let

21、ters of Invitation Practical College EnglishSample 3 婉谢的回帖婉谢的回帖Mr. and Mrs. James Brownregret that they are unable to accept Mr. and Mrs. Carl Whites kind invitation to a cocktail partyat eight oclockon Thursday, the ninth of JuneBlue Moon Hotelowning to previous engagement1请帖写作2022-6-3Business Engl

22、ish Writing28Letters of Invitation Practical College English2. 邀请信写作Sample 1 邀请信邀请信 D&H Technologies 32 East Ontario Street, Chicago, IL 60611August 10, 2009Linda Hanson765 Michigan Avenue Chicago, IL 606052022-6-3Business English Writing29Letters of Invitation Practical College EnglishDear Mrs.

23、 Hanson,We have the pleasure in inviting you to our annual new product release conference. This year it will be taking place at the Park View Hotel, Chicago on Saturday, August 15th, at 9:30 am. There will also be a reception after the conference. We do hope that you and Mr. Hanson will be able to c

24、ome. We would appreciate it if you could confirm your2. 邀请信写作Sample 1 邀请信邀请信2022-6-3Business English Writing30Letters of Invitation Practical College English participation at your earliest convenience. Jean Brick Sales Manager Yours sincerely, Jean Brick 2. 邀请信写作Sample 1 邀请信邀请信2022-6-3Business Engli

25、sh Writing31Letters of Invitation Practical College EnglishDear Mrs. Brick,Thank you for inviting us to your annual new product release conference, which will be held this year at the Park View Hotel, Chicago on Saturday, August 15th, at 9:30 am. We shall be very happy indeed to come, and look forwa

26、rd with pleasure to meeting you. Yours sincerely, Linda HansonLinda HansonLinda HansonGeneral ManagerSample2 应邀回信应邀回信2. 邀请信写作2022-6-3Business English Writing32Letters of Invitation Practical College EnglishSample 3 婉谢回信婉谢回信 Hotel Allegro 765 Michigan Avenue, Chicago, IL 60605August 12, 2009Jean Bric

27、k32 East Ontario StreetChicago, IL 60611Dear Mrs. Brick,Im so sorry that I cant accept your kind invitation to the annual new product release conference on2. 邀请信写作2022-6-3Business English Writing33Letters of Invitation Practical College EnglishSaturday, August 15th at the Park View Hotel, Chicago be

28、cause of a previous engagement that day. I do appreciate your asking me and Im interested in your new product. I hope that I will see you in the near future to explore the possibility for further cooperation. Sincerely yours ,Linda HansonLinda HansonGeneral Manager Sample 3 婉谢回信婉谢回信2. 邀请信写作2022-6-3B

29、usiness English Writing34Writing PracticePractical College EnglishDear Mr. Brown,_ (我想邀请您) to attend a rec-eption on December 30, 2008, at 8 pm, at the Grand Hotel, Beijing _. (庆祝新年的到来)_ _(我真的希望你能来) and spend the wonderful evening with us. _ (在星期四之前告知我们) if you can make it, so we can_ _. (做相应的安排)I w

30、ould like to invite youto celebrate the coming New years Day I do hope that you will be able to comeLet us know by Thursdayarrangements accordingly makeTask 1 Complete the invitation letter with the information given in Chinese.2022-6-3Business English Writing35Writing PracticePractical College Engl

31、ishSincerely yours, Grey LeeGrey Lee Vice President Task 1 Complete the invitation letter with the information given in Chinese.2022-6-3Business English Writing36Practical College English_.Yours sincerely, Chen XinChen XinDirector As you are an expert on international trade, we would like you to mak

32、e a speech about it. If this is possible, please let me know by Thursday.We look forward to seeing you Task 2 Write an invitation letter according to the information.2022-6-3Business English Writing38Letters of ThanksSample 1 Expressing thanks for a job offerPractical College EnglishMarch 9, 2009Car

33、bonite Corp.1333 Second AvenueMilford, Connecticut 06460Dear Mr. Cooper,I must thank you for the faith you place in me and for giving me the opportunity to prove my capabilities in your company. Ill certainly do my very best not to disappoint you. Thank you again for your trust and kindness. Yours s

34、incerely,Jack Smith Jack Smith 2022-6-3Business English Writing39Sample 2 Expressing thanks for warm receptionPractical College EnglishJuly 6, 2008216 Maple DriveColumbia, SC 29205Dear Mr. Green,This three-day management seminar hosted by your company is really a great success. Thank you very much f

35、or your warm reception and satisfactory arrangement. I am looking forward to seeing you next year and continuing some of our interesting discussions.Yours faithfully,Steve Robinson Steve Robinson Writing Practice2022-6-3Business English Writing40August 30, 2009Dear Mr. Smith, Fist of all, my husband

36、 and I would like _ _(衷心地感谢你) for the Christmas present which you so kindly gave us. _ _(我们非常欣赏你们的礼物)and your friendly thoughts.Now, we, in return, sincerely_ (向你表达我们最美好的祝愿)for your well-being and happiness in the coming year, and We appreciate the gift very much Task 1 Complete the letter of thanks

37、 with the information given in Chinese. Practical College Englishto thank yousincerely express to you our very best wishes Letters of Thanks2022-6-3Business English Writing41Task 1 Complete the letter of thanks with the information given in Chinese.Practical College Englishalso for _(在工作中取得更大的成功).Yo

38、urs sincerely, MillieMillie a greater success in your workWriting Practice2022-6-3Business English Writing42David Smith was invited to Miss Greens birthday party last Saturday, and enjoyed it very much. Now he writes to Miss Green to thank her for her thoughtful hospitality.Task 2 Write a letter of

39、thanks according to the information.It was a great pleasure to have shared your happiness at your birthday party last Saturday. I wish again to express my heartfelt thanks for your thoughtful hospi-tality. Please accept my sincere good wishes.Kind regards to your family. August 29, 2009Dear Mrs. Gre

40、en:_Writing PracticePractical College English2022-6-3Business English Writing43Task 2 Write a letter of thanks according to the information.Practical College EnglishSincerely yours, David SmithDavid SmithWriting PracticeDavid Smith was invited to Miss Greens birthday party last Saturday, and enjoyed

41、 it very much. Now he writes to Miss Green to thank her for her thoughtful hospitality.2022-6-3Business English Writing442022-6-3Business English Writing45Letters of ComplaintPractical College EnglishSample 1 投诉信投诉信 Sunny CompanyJinlian Building 34 Zhongcheng RoadShanghaiSeptember 12, 2009Sales mana

42、gerElegance Clothing Company45 West Street, Nanjing , Jiangsu Province2022-6-3Business English Writing46Sample 1 投诉信投诉信 Letters of ComplaintPractical College EnglishDear Mr. Chang,On September 10, our order for 280 womens cotton sweaters was duly received, but we regret to say that 40 cotton sweater

43、s in white color were seriously soiled.We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible. 2022-6-3Business English Writing47Sample 1 投诉信投诉信 Letters of ComplaintPractical College EnglishNeedless to

44、 say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.Sincerely yours,Sunny LeeSunny LeeManager 2022-6-3Business English Writing48Letters of ComplaintPractical College EnglishS

45、eptember 14, 2009Kee & Co., Ltd 34 Regent Street, London, UKDear Sir,Thank you for your letter of September 12 referring to your order No. 252. We are glad to hear that the consignment was delivered promptly.We regret, however, that case No. 46 did not contain the goods you ordered. Sample 2 投诉信

46、回函投诉信回函2022-6-3Business English Writing49Letters of ComplaintPractical College EnglishWe have investigated the matter and find that we did make a mistake in putting the order together.We have arranged for the correct goods to be dispat-ched to you at once. The relevant documents will be mailed to yo

47、u as soon as they are ready.Please keep case No. 46 and its contents until called for by our agents who have been informed of the situation.We apologize for the inconvenience caused by our error.Sample 2 投诉信回函投诉信回函2022-6-3Business English Writing50Letters of ComplaintPractical College EnglishYours f

48、aithfully,Tony SmithTony SmithChief Seller Sample 2 投诉信回函投诉信回函2022-6-3Business English Writing51Practical College EnglishSeptember 9, 2009Brown and Sons Trading Corporation3324 Oxford Street, London, UKDear Sir,Much to my regret, I write this to_(投诉你方的劣质送货服务 )Task 1 Complete the complaint letter wit

49、h the information given in Chinese.make a complaintagainst your bad delivery service in your company.Writing Practice2022-6-3Business English Writing52Practical College EnglishThe Samsung copying machine model number JB/4073, _(从你方订货的)on August 14th, arrived yesterday. I am sorry to report that_ (机器

50、受损严重)damaged. There was no unusual damage to the packing case, but when I opened it, I found that the lid of the machine had been cracked and that the surface of it had been scratched. the copying machine has been badly damaged.which I ordered from your companyWriting PracticeTask 1 Complete the com

51、plaint letter with the information given in Chinese.2022-6-3Business English Writing53Practical College EnglishSince there was such damage to the goods, I decided to file a complaint against the delivery service. Would you please let me know _(是否寄回货物换货) or _ _ (是否由当地代理办理此事)?I will hold onto this mac

52、hine until I hear from you. Yours sincerely,Jonathan EdwardsJonathan EdwardsManagerwhether I should return the if you have an authorized service representative here to whom I should take it return the copying machine to you for a replacementWriting PracticeTask 1 Complete the complaint letter with t

53、he information given in Chinese.2022-6-3Business English Writing54Practical College English1. The goods we ordered from your company have not been supplied correctly.2. We ordered 12,000 batteries, but only received 10, 000 batteries.3. We want to ask you to make up the shortfall immediately.4. We a

54、sk you to ensure such error wont happen again. Task 2 Write a complaint letter according to the information.Writing Practice2022-6-3Business English Writing55Practical College EnglishDear Sirs, I am writing to inform you that _ _We ordered 12,000 super long-life batteries from your company, but _Thi

55、s error put our firm in a difficult position, and caused us much inconvenience. I am writing to ask you to_ the goods we ordered from your company have not been supplied correctly.we received only 10,000 batteries.Writing Practice make up the shortfall imm-ediately and to ensure that such errors won

56、t happen a gain. Task 2 Write a complaint letter according to the information.2022-6-3Business English Writing56Practical College EnglishI look forward to_Yours faithfully, Jack WaltersJack WaltersPurchasing Officer hearing from you soon.Writing PracticeTask 2 Write a complaint letter according to t

57、he information.2022-6-3Business English Writing572022-6-3Business English Writing58Letter of ApologyPractical College English TOP Business Computer Company P.O. Box 535, Los Angeles, CA 99046-0215August 12, 2008Mary Lee160 E Huron St.Chicago, IL 60611United statesDear Mrs. Lee,Sample 1 道歉信道歉信 2022-6

58、-3Business English Writing59Practical College EnglishIm terribly sorry that I failed to come yesterday. I hope that this did not mess you up completely, although I know that you had already made some special arrangements for our meeting. Im very sorry about all that. Im sure youll be sympathetic, ho

59、wever, when I tell you that my father is dangerously ill in a hospital, and that I found it impossible for me to leave him when he is in that state.Sample 1 道歉信道歉信 Letter of Apology2022-6-3Business English Writing60Practical College EnglishI hope you will accept my sincere apologies.Yours sincerely,

60、 Jean BrickJean BrickSales ManagerSample 1 道歉信道歉信 Letter of Apology2022-6-3Business English Writing61Practical College English Carl-Mart668 Rocky Mountain Road, Denver, Co, 80023August 12, 2009Alex White358 Lakeside RoadBoston, MA 02180Dear Mr. White,Sample 2 道歉信道歉信 Letter of Apology2022-6-3Business English Wr

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