




版权说明:本文档由用户提供并上传,收益归属内容提供方,若内容存在侵权,请进行举报或认领
文档简介
1、酒店情景英语-1.1-ReservationHow can I make reservations?reservationface to face柜台预定柜台预定Telephone(电话预定电话预定)Internet(网络订房)(网络订房)Fax(传真订房)(传真订房)e-mail(邮件预定邮件预定) Warming-upWatch a video and discuss: what are the key points in reservation?客人/代订人/团体姓名 Guest Name 联系电话 Telephone Number所需客房类型 Room Type价格或折扣 Price
2、/ Discount所需客房数量 Number of Rooms抵/离店日期&时间 Arrival Date/Departure Date入住天数 Length of Staying订房入住当天的保留时间 Cut-off Time订房订房8大要素大要素单人间双人间roomroom套房总统套房suite三人间room大床房roomDeluxe suite 豪华套间Business suite 商务套间Economy room 经济套间sea view./mountain view room 海景房/山景房Beach villa /water villa沙屋 /水屋Extra bed 加床
3、Face to the south / with a front view朝阳With bath /shower 带浴室/淋浴Service Procedure服务流程1. Greet the guest Hello Sir/Madam, XXX hotel. May I help you? 2. Taking a reservationWhat type of room do you need/prefer? And how many person will there be in your party?3. Referring to dates and times For what dat
4、es? How many nights do you wish to stay?4. Accepting or refusing the booking. Let me see if there is a room available. Well. We have.Its all right for (date )but not (date )We dont have any (room type), would you mind having (room type) I am sorry, we are fully booked on those days. Would you change
5、 your reservation date?5.Stating the priceItsper night. (we will give you off).6. Asking guests information.May I have your name and your telephone number?How do you spell your last name?7. confirm the details I would like to confirm your reservation. Mr./Ms. XXX, you have booked/reserved room fromt
6、o, the price is and your telephone number is. Is that right?8.Thank the GuestnThank you, we looking forward to seeing you. Dialogue C:Clerk 职员 J:Jack 杰克C: Good morning. May I help you? J: Yes, Id like to reserve a room for three days, please.C: For which date? J: From September 15th to 18th. C: Whic
7、h kind of room would you like, a double or a single? J: A single, please. C: May I have your name and phone number? J: Jack Brown and the number is 3626833. DialogueC: What time do you expect to arrive, Mr. Brown? J: Oh, about 6:30 p.m., I suppose. C: Well,Id like to confirm your reservation. A sing
8、le room for Mr. Brown at 480 yuan per night for three nights from Sep. 15th to 18th.J: Right. C: Thank you, Mr. Brown.Reservation CardMr. / Mrs. / Miss: Arrival Date:Departure Date:No. of rooms: Room Type: No. of Persons : Room Rate: Booked by: Tel: Approve by: Taken by: Date:R:Good morning. This is
9、 Xinzhong Hotel Reservations. May I help you?C: Yes, Im calling from the States. Id like to book a room, starting from Sept.22nd.R: What kind of room would you like, sir?C: A double room, please.R: what about a twin-bed room with bath for 90 dollars per night, including breakfast?C:OK.R: May I have
10、your name, sir.C: My name is John Smith.R: Thank you, Mr. Smith. How long will you be staying here?C: Three nights.(the receptionist repeats the reservation.)Thats it. One more thing, how can I have my reservation guaranteed?R: Ill just need your credit card number and take care of the rest of you.C: Its No.1734-4018-2273-1868.R: Thank you, Mr. Smith. Anything else?C: No, thank
温馨提示
- 1. 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等,如果需要附件,请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸,网页内容里面会有图纸预览,若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对用户上传分享的文档内容本身不做任何修改或编辑,并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容,请与我们联系,我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 酶免法和胶体金法对丙肝抗体的检测结果比较分析
- 循证护理跌倒预防
- “光储一体”绿色营业厅初步设计方案
- 脑梗死术后饮食护理
- 自觉预防校园贷
- 2025年会计职称考试《初级会计实务》错题复盘强化实战试题
- 2025年软件设计师专业考试模拟试卷:移动应用开发技术试题
- 2025年一建《机电工程管理与实务》考试质量控制与验收题库解题技巧
- 2025年专升本艺术概论考试模拟卷(艺术鉴赏能力测评与提升试题)
- 2025年小学语文毕业升学考试全真模拟卷(文学名著阅读)-名著阅读与历史知识
- 2024年煤矿安全管理人员(机电运输)考试题库(浓缩500题)
- 供应链安全培训教材课件
- 口腔颌面外科创口的处理(口腔颌面外科课件)
- 智鼎在线测评规律题题库
- 《中国古代寓言》导读(课件)2023-2024学年统编版语文三年级下册
- DL∕T 1836-2018 矿物绝缘油与变压器材料相容性测定方法
- 工会工作制度汇编
- 2024年黑龙江省行政职业能力测验题库附解析答案
- HG/T 6312-2024 化工园区竞争力评价导则(正式版)
- 林则徐完整版本
- MOOC 锅炉原理-长沙理工大学 中国大学慕课答案
评论
0/150
提交评论