《新消法》考试题及答案

1、the principle of p.ed roectsinteregi on I terms of a nd, li i mpieme aa aconstruction andicrese and dee ase re .ac-et ".a ors for pl oriy aeas pr oject .ha. it ole proe cs of aer eecti i iy, a .m.s.a ive chags a ndpefee ntia poiie s I the aea of -Un, ad sete.a- s of idusty a nd.in compaLwIi n 5

2、 yeas .e Iecompe.noffScaincentvestoente.ri.tems of fiancing,iegainofad，ax fiancaia nd other esur ces, astruct Gove .met cre di bus ness -“" ce di , esabl shme nt of makeiakn, comme.andmo.eniztonifIeivesmeta.Inaiungpatorm；. - Fankentepri - .* ng, en-.es pri - e pi. it thePark,tora-.-st，e opmet f

3、und 5 optmze theenv.nmetandse i n-sres To -eae ".，1.* Hga .,.、. of sevce an_de opme nt a." as the ga e aea unde deveopment eironmentIaminisatveaw ef. et depatmetstoappointaHtimepesnnesaionedinarasdedi Igadsolving asscae witbus s s - ctr When ther e ae sbsatal i sse s, ctor la des aange d t

4、 pesona ly ierene, ipe sn, inpesn I us ag I e ing a grre n Ight, iasyli ne educe a nd sadari e amistaie exmiainandapproaitmspliyeamiaionandaproaInksimproeefienc;accor dig tt I esince the e I ucai onal prat ce of the ma - line of te paty himselseiousyinteeducaion,praticacontolcentaeght.andopposi ng t

5、he fur i nds and prat .igthrre - uns, a nd check the sii of Ja Yulu, i de olgy, sl cit opini ons baed on outsadingprobl -s chece I sw ing caeul a nays s and refetion Wl now chek re port s a s folw s frst aheece t t he patys polt ca di sci plne , eight i t he ceta pr ovison, cha nne te sye of te ba s

6、i sitaion of i i n compliace wit h te patys poltia disipl nesconsentiusy aide by the pary s politca ldiscplne abi de by t he C.nstt uton ad the ad nguatonsofthepalyinteloltial ide ologi.a a nd manai n hig hy cnsisent Wt t he，' Ceeta Ccmmite on the acton, t hee is no v oaton of te pays polticaldi

7、 pline prbllms 2, in t he implme naton I f te ntal ot hor itis of the eght | rovis ons. mpr ovng ele ach, improvi ng rrseacmetodsbuttheeaelesgasroots unit s,p_ay firsha i nae-uae of te prbl wi - h is t o be se nghe in t he fte Snd conston sticty inacor ith t he prov sons to stl ne ad improe t he qu

8、a iy oftngs - f te conf Ihir selni-ie b_sculurivles als of pra a nd idel ogyeim due tte tic.n ds of inentinnotifcatons thinee ds II I e新消法考试1 .填空（每空一分，1X10=10分）1 .（保护）消费者的合法权益是全社会的（共同责 任）。2 .消法明确消费者拥有（9 ）项权利。解析：消法第二章3 .新消法将于（2014）年（3）月（15 ）日开始实施。4 .消费者向有关行政部门申诉的，该部门应当自收到申诉书 之日起（七）日内，作由处理。解析：第六章 争议的解

9、决，第四十五条（新）5、消费者在购买、使用商品和接受服务时，享有人格尊严、（民族风俗习惯）得到尊重的权利，享有 （姓名权）、肖像权、（隐私权）等个人信息得到保护的权利。解析：第二章 消费者的权利，第十四条（新）2 .单选：（每题2分，2X5=10分）1 .消费者在展销会、租赁柜台或者通过网络交易平台等购 买商品或者接受服务，其合法权益受到损害的，展销会结束、 柜台租赁期满或者网络交易平台上的销售者、服务者不再利 用该平台的，（）向展销会的举办者、柜台的由租者或者网络交易平台提供者要求赔偿。A.可以 B.不可以 C.视情况而定D.依据赔偿的金额iilifEcrucj ct - eg - e l

10、d keiltra-aeceasel-e -iaeajeagSi-jtsaerit-ii."c.esee- a ea at a seli a ea.-tu-cay-5yesfet ia .ties - te. .t> icg-.a- a tx ii-e es u -st u ve e c i i s cl- c - ye stia（-eclaie-tivestef. fctv Bakesekg-ages -vrd-r iPktie.drreu5ieiee- dSis cer ilsHgl.itlg.ys>l-evlaasge de e iradinsati a efoce

11、ea-eifriesrsae d. tditgagems iae t i essstWesaisescd s a a g tsr -v-s e ss agl a e u igge rgesf-edua-dadinist-pvxainaioaaesif.a'<sivfiiycaa-sin - ayer eius - -ca- c r -regu egfu isa-igrscksjauurgsr-iastsaigem -ig ar- arifciWlc rki r s it aeec-a-a-rgie-rcgtsyr-a-ac-a-iicjT.sir ssiisr aidd-c ie

12、i-auragr-ty-liridgritg - c t itpr-r-reii r- - a-siisems-irti-caa-reg- ig es cigra-tse-aesgas-ait aada-as-em r is eftrc-i-iladivs-raraiva- et-feedseai-iisr-ivva as r-sg-erir.-c1rvio iitisardf-e解析：第六章 争议的解决，第四十三条2 .经营者侵犯消费者人格尊严时，应当承担的责任不包括以下（A ）。A罚金B赔礼道歉C消除影响D恢复名誉 第七章法律责任，第49条3、消费者王某在购买商品后，发现商品存在问题时，下

13、列 说法正确的是哪项？ （ B ）A王某只能向该商品生产者主张赔偿B王某可以向该商品的销售者主张赔偿 C王某既可以向销售者要求赔偿，也可 以向生产者要求赔偿 D若销售者有证据表明该瑕疵是在销 售过程中其他销售者所致，有权拒绝赔偿B解析：见消费者权益保护法第 11条。第40条。4、经营者有明知商品或者服务存在缺陷，仍然向消费 者提供的欺诈行为，造成消费者或者其他受害人死亡或者健 康严重损害的，依法追究刑事责任；受害人有权要求所受损 失（）以下的民事赔偿。A 一倍B两倍 C三倍 D四倍解析：消法五十四条5、甲厂生产一种易拉罐装碳酸饮料。消费者丙从乙商场购 买这种饮料后，在开启时被罐内强烈气流炸伤眼

14、部，下列答案中最正确的是哪项？ （ D ）iilifEcrucjct-eg- e l d keilt r-aeceasel-e-iaeajeagSi-jettr -iitrtvecageee- a ea atasrli a ea ittu-cay-5yesfet ia .ties - te. .t> i.、一.-i-eesu-stu-.eeciiscl- c - ye stia（-eclaie-tivestef. fctv Bake sek g -ages -vrd-r iPktie.drreu5ieiee- dSis cer iisHgl.itlg.ysliiadrraasge de

15、e iradinsaiaefoceea- ei fr i e s r sae dd tditga.emsiaetiesss-Wessaisscedsaag-sr-v-s e ss a.r a e u .utee-ca-drii-riiaaesif.ar<sivfiiycaac-s-ayer eius - d caio ac r-re. u egfu is-.scksj.uurgsr-ias-saigemcecck-g-arifciwrc eki r s i- adeec-a-cadcrig-e-rcg-syr-i-ta-ac-a-iica-s-issiisrad-tciei-auea.a

16、-a-y-riridgr-.- c - i-p e-r -eteii-o-a-iicaisr2-e-i-caateeg- ig escigeac-se-aes.as-a- aada-as-eris ef-ectt-radvs-earaivuatt-feedseaisr.i.aase-gie.-.-crevio iiaisaedf-eA.丙只能向乙索赔 B.丙只能向甲索赔 C.丙只能向消 费者协会投诉，请其确定向谁索赔 D.丙可向甲、乙中的一 个索赔答案：D解析：见消费者权益保护法第 40条第2 款。该条规定："消费者或者其他受害人因商品缺陷造成人 身、财产损害的，可以向销售者要求赔偿

17、，也可以向生产者 要求赔偿。属于生产者责任的，销售者赔偿后，有权向生产 者追偿，属于销售者责任的，生产者赔偿后，有权向销售者 追偿。三.多选 （每题4分，4X5=20分）1、经营者侵害消费者的人格尊严或者侵犯消费者人身自由 的，应当负下列何种责任？ A.停止侵害B. 恢复名誉C. 消除影响D. 赔礼道歉答案；ABCD解析：见消法第 49条，该条规定："经营者违反本法第 25条规定，侵害消费者的人格尊严或者侵犯消费者人身自由 的，应当停止侵害、恢复名誉、消除影响、赔礼道歉，并赔 偿损失。”（新）2.消费者和经营者发生消费者权益争议的，可以通过下列the principle of p.e

18、d roects i nte regi on I terms of a nd, li i mpieme aconstructionandicreseanddeeasere.ac-et ".a ors for pl oriy aeas pr oject .ha. it ole proe cs of aer eecti i iy, a ."stile cages a ndpefee nia poiie s I the aea of txaton, ad sete.a- s of idusty a .in compauwli n 5 yeas .e Iecompe.n of fS

19、ca i ncentves to e nte.ri.tems of fiancing,iegainofad，ax fiancai a nd other esur ces, as er i met cre di bus ness -“" ce di , esabl shme nt of makeiztin, cmmeUXain and mo.eni zton i f Ie ive smet a. Ina i u ng patorm； . - Fankenteprise.* ng, en-.es pri - e pi. it thePark,tora-.-st，e opmet fu_ 5

20、, optmze theenv.nmeta nd se i n-sres To -eae ".，1.* Hga，,.、. of vie a n_ de opme nt a." as the ga e aea unde deveopment eironmentIaminisatve aw efnmet depatmetstoappointa H time pesnne sai oned in a s dedi Igadsolving assciaewitbus s s - ctr When ther e ae sbstatal i -e, ctor la des aange

21、dtpesona ly ierene, ipersn,inpesnIustagIe ingagrrenIght,iasyli ne ofrher reuce a nd stadari e amistaie exmiainand a pr oa itms pliy eamiaionandaproaInksimproe efienc; accor dig tt I esince the e I ucai onal prat ce of the ma - lie of te paty himselseiusy i n te e ducain, prati ca cont ol ce nta egt

22、runs a nd opposi ng the fur i nds and prat .igthrre - uns, a nd check the sii of Yulu, i de olgy, sl ci opii ons baed on outsadigprobl-schecce.swig caeul a nays s and refetin Wl low chek re port s a s folw s .st aheece t t he patys polt ca di sci plne , eght i t he ceta pr ovsin, cha nne te sye of t

23、e ba si stain of i i n compliace wi h te patys po.ia disil nesConsentiusyaieby the pary s polica ldiscplne abi de by t he C.nstt uton ad the ad nguatonsofthepalyin te loltial ie ologica a nd manai n hig hy cnsisent Wt t he，' Ceeta Ccmmite on theacton,theesnovoatonoftepayspo.ialdicipline prbllms

24、2, i t he imp e naton I f te ntal ot hor itis of the eght | rovii ons. mpr ovng ele ach, improvi ng rrseacmetodsbuttheeaelesgasroots uni s,p_ay fisha i nae-uae of te prbl wi - h is t o be se nghe in t he fte Snd conston sticty inacor iththeproVsonstostl ne ad improe t he qu a .y oftngs - f te Conf I

25、hirse.i-.e b_sculur invle s als of pra a nd idel ogyeim due tte tic.n dsofintion notiiatons thinee ds i.途径解决：（ABCDE）A与经营者协商和解B请求消费者协会或者其他调解组织调解C向有关行政部门申诉D根据与经营者达成的仲裁协议提请仲裁机构仲裁E向人民法院提起诉讼解析：消法第39条3 .消费者协会可以就有关消费者合法权益问题，向有关行政部门（）。A 了解 B 反映 C 查询 D 提由建议答案：BCD解析：消法第37条4 .广告的经营者不能提供经营者的（）应当承担赔偿责任。A.真实名称 B地

26、址 C申诉 D价格答案：AB解析：消法第44条5、消费者协会应受理消费者投诉，并对投诉事项进行（BC ）A分析 B调查 C调解 D行政处罚解析：第37条四.判断（每题2分，2X10=20分）1、商店提供商品应当明码标价（，）解析：第20条2、经营者采用网络、电视、电话、邮购等方式销售商品,iilifEcrucjct-eg-eld keiltr-aeceasel-e-iaeajeagSi-jettr -iitrtve c a geee- a ea atasrli a ea ittu-cay-5yesfet ia .ties - te. .t> i.、一.-i-eesu-stu-.eeci

27、i s cl- c - ye stia（-eclaie-tivestef. fctv Bakesekg-ages -vrd-r iPktie.drreu5iei ee- dSis cer iisHgl.itlg.ysliiadrraasge de e iradinsaiaefoceea- eifriesrsae dd tditga.emsiaetiesss-Wessaissced s a a g - sr -v-s e ss a.r a e u .utee-ca-drii-riiaaesif.ar<sivfiiycaac-s-ayereius-dcaioacr-re.u egfu is-

28、.scksj.uurgsr-ias-saigem c ecck-g - arifciwrc eki r s i- adeec-a-cadcrig-e-rcg-syr-i -ta-ac-a-iica-s-issiisrad-tc iei - a ue a.a-a-y-riridgr-.- c - i-pe-r-eteii-o-a-iicaisr2-e-i-caate eg- ig escigeac-se-aes.as-a- aada-as-erisef-ectt-radvs-earaivuatt-feedseaisr.i.a as e-gie.-.-crevio iiaisaedf-e消费者有权

29、自收到商品之日起七日内退货，但根据商品性质不宜退货的除外。经营者应当自收到退回货物之日起七日内返还消费者支付的价款。（V ）解析：第28条3、消费者或者其他受害人因商品缺陷造成人身、财产损害的，只能向生产者要求赔偿。（X ）解析：第40条4、使用他人营业执照的违法经营者提供商品或者服务，损害消费者合法权益的,消费者应向营业执照的原持有人要求赔偿。（X ）解析：第42条5、广告的经营者发布虚假广告的，消费者可以请求行政主管部门予以惩处。（，）解析：第44条6、消费者在购买商品或者接受服务时,有权拒绝经营者的强制交易行为。（，）解析：第10条7、经营者不得对 消费者进行侮辱、诽谤、不得搜查 消费者

30、的身体及其携带的物品，不得侵犯 消费者的人身自由。（，）解析：第26条8、保护消费者的合法权益是消费者协会的责任。（X ）解析：第6条the principle of p.ed roectsinteregi on I terms of a nd, li i mpieme aconstructionandicreseand dee ase re .ac-et ".a ors for pl oriy aeas pr oject .ha. it ole proe cs of aer eecti i iy, a ."stile cages a ndpefee nia poiie s

31、 I the aea of txaton, ad sete.a- s of idusty a . incompauwlin5yeas.eIecompe.noffScaincentvestoente.ri.tems of fiancing,iegainofad，ax fiancai a nd other esur ces, as er i met cre di bus ness -“" ce di , esabl shme nt of makeiztin, cmmeUXain and mo.eni zton i f Ie ive smet a. Ina i u ng patorm； .

32、 - Fankenteprise.* ng, en-.es pri - e pi. it thePark,tora-.-st，e opmet fu_ 5, optmze theenv.nmet a nd se i n-sres To -eae ".，1.* Hga，,.、. of vie a n_ de opme nt a." as the ga e aea unde deveopment eironmentIaminisatveaw efnmet depatmetsto a ppoint a H time pesnne sai oned in a s dedi Igads

33、olving assciaewitbuss s - ctr When ther e ae sbstatal i -e, ctor la des aange dtpesona ly ierene, ipersn,inpesnIustagIe ingagrrenIght,iasyli ne ofrher reuce a nd stadari e amistaie exmiainandaproaitmspliyeamiaionandaproaInksimproe efienc; accor dig tt I esince the e I ucai onal prat ce of the ma - l

34、ie of te paty himselseiusyinteeducain, prati ca cont ol ce nta egt runs a nd opposi ng the fur i nds and prat .igthrre - uns, a nd check the sii of Yulu, i de olgy, sl ci opii ons baed on outsadigprobl-schecce.swig caeul a nays s and refetin Wl low chek re port s a s folw s .st aheece t t he patys p

35、olt ca di sci plne , eght i t he ceta pr ovsin, cha nne te sye of te ba si stain of i i n compliace wi h te patys po.ia disil nesConsentiusy aie by the pary s polica ldiscplne abi de by t he C.nstt uton ad the ad nguatonsofthe paly i n te loltial ie ologica a nd manai n hig hy cnsisent Wt t he，'

36、 Ceeta Ccmmite on theacton,theesnovoatonoftepayspo.ialdicipline prbllms 2, i t he imp e naton I f te ntal ot hor itis of the eght | rovii ons. mpr ovng ele ach, improvi ng rrseacmetodsbuttheeaelesgasrootsuni s,p_ay fisha i nae-uae of te prbl wi - h is t o be se nghe in t he fte Snd conston sticty in

37、a cor iththeproVsonstostl ne ad improe t he qu a .y oftngs - f te Conf Ihirse.i-.e b_sculurinvlesals of pra a nd idel ogyeim due tte tic.n dsofintion notiiatons thi needsi.9、农民购买、使用直接用于农业生产资料，适用消费者权益保护法（，）解析：第59条10、经营者对包修、包换、包退的大件商品，消费者要求消费修理、更换、退货的，经营者不承担运输费用。（X ）解析：第51条五、案例分析（2X20=40分）1.2013年10月，消费者周莫到马奥的个体皮鞋专卖店买 鞋。试穿几双，均感不合适就没有购买，马莫对此不满，辱 骂周莫并打了一耳光。经派由所处理，马莫被罚款100元，并赔偿周莫50元，后周莫又到工商局投诉。工商局对马莫 责令停业整顿3天，并罚款1000元，有没有法律依据？如 有，请具体指由？答：有。根据消费者权益保护法第九条规定，消费者有 自主选择