酒店培训-主管时间管理教材

1、Hotel CTC Agenda 酒店酒店CTC日程安排日程安排Program Outline 课程大纲课程大纲 （Day I 第一天）第一天）1) Administration & Introduction 课程介绍2) Benefits of training 培训的益处3) Identifying learning needs 确定学习需求4) The Learning Process & Cycle 学习过程和学习链5) Systematic Approach to Training 系统的培训方法6) Gaining attention 吸引注意力7) Breakdo

2、wn 分步讲解8) Question Technique 提问技巧1st Practice Preparation 第一次技能练习准备Hotel CTC Agenda 酒店酒店CTC日程安排日程安排Program Outline 课程大纲课程大纲 （Day II 第二天）第二天） Review 复习回顾10) Structure of Feedback 介绍反馈的流程 1st Practice 第一次技能练习11) Check 检查 12）Craft Training Small Groups 小组技能培训 2nd Practice Preparation 第二次技能练习准备Back to H

3、otel CTC Agenda 酒店酒店CTC日程安排日程安排Program Outline 课程大纲课程大纲 （Day III 第三天）第三天） Review 复习回顾 2nd Practice 第二次技能练习13）Corrective Coaching 指正指导14) Provide Training in the Workplace 提供岗位培训15) Training Systems & Resources 培训系统及资源 Overall Review & Close 课程回顾并结束Domestics 注意事项注意事项Breaks 休息Smoking 吸烟Bathroo

4、ms 洗手间Emergency procedures 紧急情况Workbooks 学员手册学员手册Feel free to utilise these in the way that suits you best.用你自己觉得方便的方式来用它！Lots of fun!充满乐趣！充满乐趣！Objectives 课程目标课程目标Identify Training & Development requirements for team members in your department. 在你的部门内为部门员工识别培训及发展的需求识别培训及发展的需求。 Design and carry o

5、ut a short piece of on-the-job training to meet these needs. 设计和执行一些短小的岗位培训短小的岗位培训去满足这些需求Evaluate the effectiveness of the training.评估培训的有效性有效性Develop opportunities to build organisational capability for the future. 创造机会为将来建立组织能力建立组织能力Coach team members in the development of their skills.辅导团队成员辅导团队成

6、员发展工作技能Carry out corrective coaching to ensure the standards are maintained. 执行指正辅导执行指正辅导以确保标准的保持Choose training resources and systems to support your departments training. 选择培训资源和系统选择培训资源和系统来支持部门培训Module 2Benefits Of Training 培训的益处培训的益处1 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

7、 _ _ _ _ _ _ _ _ 2 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 3 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 4 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 5 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

8、 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 6 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 7 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 8 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 9 _ _ _ _ _ _ _ _ _ _ _

9、 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 1 0 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 1 1 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 1 2 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 1 3

10、 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 1 4 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 1 5 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 今 日应 办 事预 约 会 见 活 动_ _ _ :_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ :_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ :_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ :_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ :_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _