各种场合公关英语

1、公关类英语第一章 接待外国客人1.介绍与问候Greetings and Introductions1）一般场合问候-We havent met before,have we?My name is Brown.I am a newcomer.What is your name,please?-Sue Hensman.-How do you do.-How do you do.2）国际会议-Tom,do you know anyone here?-No,I havent met any of these people before.-Wait.Thats go and say hello.Hell

2、o,Mr Honda.-This is my colleague,Tom,from the United States.Tom,I would like to introduce one of my wifes friends,.-Are you enjoying the conference?-I am enjoying it very much .What about you?-Oh,yes.It seems very good.But we only have been to this mornings session.短语：Nice to see you again.I havent

3、seen you for a long time.How are things?How are you?How are you doing?How are you getting along these days?How is everything going?How is your work going?I am sorry .I have forgotten your last name.Would you give me your business card?2.安排访问日程Planning the Schedule of a Visit1)-I have just got a fax

4、from my head office about the contract.Would it be possible for you to give me a run-down of my itinerary?-Sure,You will arrive at Beijng Airport on June 1st and I have booked you at the Huangyuan Hotel.On the next day,you will have your meeting with Mr.Hu,general Manager of that company and the day

5、 after that will be the convention.You will have a day for shopping and sightseeing.Then your flight back home is on June 5th .-That is a very good schedule.2)Mr.Back,Im awfully sorry,but I wont be able to come over Friday afternoon.-Whats the matter?Nothing wrong,I hope.-I checked my calendar just

6、now and found I already had an appointment that afternoon.-In that case,lets make it ten oclock next Monday.Would that be convenient for you?-Well,let me have a check.I am afraid I am pretty busy on that morning .Do you think you could make it next Monday afternoon,say 2:30 ?That would suit me bette

7、r.-Thats settled down.I will be looking forward to seeing you next Monday afternoon around 2:30.-Fine,see you then.3）-May I introduce to Mr. Li,my director? Mr.Li,this is .,manager of Oversea Business Department of IT Investment Ltd.And this is .,engineer of R&D Department of IT Investment Ltd.-

8、Welcome to .Is the service here all right?-Very good,indeed.The room is nice and we enjoy the food.-I am glad youre satisfied with the hotel service here.Well,I want to talk over the schedule with you .-Is there anything worth seeing here?-A lot.First,.-Sounds great.-Lets have dinner together on the

9、 evening of .and we will go and enjoy Beijing Opera after dinner if you like?-Why dont you stay here for an extra day or two?-We would like to ,but we have to go back as soon as possible.短语1.I have booked you / make reservations at the Hotel.2.I am afraid I am fully booked up this week.3.Will you se

10、e to the arrangement for the next meeting of the board.词汇itinerary 旅程 convention 会议 run-down 概要报告3.带领外宾参观 Visits to Places1)参观私有企业visiting a private enterprise-Welcome to our factory.I will show you around and explain the operations as we go along.This is our office building.We have all the administ

11、rative departments here.Down there is the sales sections and advertising section.-How much do you spend on advertising every year?-About 6% of the gross sales.Please step this way.Id show you our showroom.Almost all of our companys products can be seen in this room.-Whats the building opposite us?-T

12、hats our warehouse.We keep a stock of the fast-moving items so that urgent order can be delivered quickly from stock.-If I placed an order now,how long would it be before I got delivery?-It would largely depend on the size of your order and the items you want.-It was very kind of you to give me a to

13、ur of the place.I think it is time for me to leave.-Ok,it is a pleasure to show you our company.Whats your general impression .may I ask?-I was impressed.They have fine facilities and efficient people ,indeed,especially the performance of their WS model.May I take some pamphlets for that machine ?An

14、d the price list,if possible.-Sure,here are our sales catalog and literature.-Thank you ,I think we may be able to work together in the future,I look forward to seeing you again .I am afraid we must leave now.2）参观工业博览会Visiting an Industrial Exhibition-Please come in .-Can you tell me how many halls

15、there are?-Can I take pictures?-I am afraid not.-May I ask if you have any directions or captions?-Here you are.-Here is the name card of the director.You may call him directly.-Do you have any samples of the products?Could you give me one?-Those are all complementary samples for giving out.You may

16、choose any one of them.-Would you like to leave any remarks here?And sign your name?-Lets have a look at the automobile hall.常用句型Would you please look through these pamhlets?This will give you an outline of the factory.Here we are at the production shop.All products have to go through six checks in

17、the whole manufacturing process.How do your quality control systems operate?The operation is fully controlled by computers.This is where they ship/assemble/build their products.gross sales 总额销售 pamphlet 小册子 4.带领外宾观光 Giving Foreign Guests Sightseeing Tours 1)回答外宾有关旅游的咨询-It is our first time in Beijin

18、g,Wed like to have a tour guide to show us around the beautiful city.-I can provide you a local guide.Where would you like to visit?-We must see.Can you suggest any other places?-How long would you been in Beijing?-Only three days?-Thats really not enough time for a city as large as Beijing.But we w

19、ill try to manage to show you the most important sights first,and leave some for your next visit.-You may join the tour group and buy tickets at the counter of the travel agency,100 yuan for each person,including bus fare,guide and admission fees.-Ok,that is reasonable.-And for the second day you ma

20、y go to .-Thank you for your suggestions.Is it very far from where we are staying to these two parks?-It is very close,only 15 minutes drive by car to the temple of Heaven ,and five minutes to Beihai Park.-Thank you very much for your directions.5.和外宾外出吃饭 Dining out with guests1)oh,look,it is seven

21、oclock.I am hungry.-I am hungry,too.Lets go out for dinner.-Would you like Chinese food or western food?-I like Chinese food.Do you know of any good Chinese restaurant nearby?-Yes,there is one opposite my office,serving Chinese food.I go there sometimes when I have guests to entertain.Ltes go.-Would

22、 you like a drink to start with?They serve Beijing Draught beer in large mugs and all kinds of other drinks.-One mug of beer,please.I am thirsty.-Id like to recommend you some dishes.Two hot dishes and two cold dishes will be enough for both of us.How about.?-Sounds great.-What do you like to eat,we

23、 can choose from two kinds of noodles,noodles with shredded chicken and noodles with .-What do you recommend?-I like the chicken shreds.What about some vegetables or a salad?-Id prefer a salad.-Fine.Me too.Ill call the waiter over and well order .Waiter,wed like to order two beers,one salad and two

24、bowels of noodles with chicken shreds,please.-All right,just a minute and your orders will be right with you.2）结账Paying for the bill/check-That was a wonderful meal.I really like this place.-Im glad you like it.I dont come here very often,but when I do,I always like the food.Would you like anything

25、else?-No,thank you.Ive had more than enough.I couldnt eat another thing.-More peer perhaps?-No,truly.Im fine.What about you?d better go then.Ill get the bill.-Yes,sir?-Could I have the bill,please?-Straight away.-You must let me pay,Li.-But I insist.Id like to show my appreciation.-That is really ki

26、nd but next time it is my treat,Ok?常用句子Is there anything you cant eat?I am sure you like what I have ordered.6.为外宾提供帮助Offering Help to Foreign Guests1)Directing the road-Excuse me,sir,could you tell me how far it is to the airport?-It is about 40 minutes drive.-Thanks a lot.I am a tourist from the U

27、nited States.This is my first time to China.Do you mind my asking you more about Beijing?-No,never,go ahead.-How long will it take to walk to the Huangyuan Hotel on food?-It is .Go straight down this street two blocks to the traffic lights,and then turn left.There is a big hotel on the corner and th

28、at is Huangyuan Hotel.-I want to go to the Great Wall.What is the best way?-Since you are new here,it is better to take a taxi.-I see,Could you draw a mao to show me how to go to Huangfujian Street,please?-Sure-Thanks for your helpIt is not far from here. / It is quite near.7.口头道歉Oral Apologies1)再次迟

29、到Be late again-Good mornig.I am awfully sorry I am late.-You are late every morning.Dont you have a watch?-Yes,but it isnt my mistake.I stand in the rain for an hour this morning.I waited for the bus,and then when it came,it was full.-How about the day and the day before yesterday?-Well,I came by a

30、taxi yesterday and .-And you were still late!And Tuesday?2)Keep you waiting 久等-Here you are at last!You are half an hour late,you know.-I am awfully sorry to have you kept you waiting for so long.-What happened?I was held up by traffic.I was just going out when somebody came for a visit.My child was

31、 sick and I must take care of him.I dont wake up in time.I lose the address so I couldnt find here.I got the wrong time of our appointment wrong.8.Giving,accepting and declining invitations发出、接受与拒绝邀请1)Inviting a friend to a birthday party-Hi,are you doing anything on Saturday night?-No,I dont think

32、so.-We are having a party.It is Toms birthday.I hope you can come.-That is very nice of you.Thank you.Id love to come.Where is it,by the way?-Over at our apartment,that is apartment number 203 ,147 Zhongshan Road.Do you how to get there?-Sure,I have been there before.What time does it start?-Oh,arou

33、nd eight.But come anytime you like after eight!-Thanks.By the way,what are people wearing?-Oh,it is very informal!No collar and tie or anything!Come as you are.-What do you think he would like for his birthday?-Dont worry about that!Just bring yourself!2)Inviting friends to have a drink 邀朋友共饮一杯-Woul

34、d you like to go for a drink?-Sounds like a good idea.Where are we going?-Anywhere is fine.What about the .restaurant?3)Declining an invitation 拒绝邀请-We are having a small party on Saturday night.Would you like to come?-Thanks.Id love to,but I am afraid I have to finish my report this weekend.-Ok,may

35、be next time.-Would you like to go outing on the weekend?-I wish I could,but unfortunately I will be away tomorrow.Maybe another time?-Perhaps the next weekend then?-Thats be fine.9.Meeting and seeing off guests at the airport机场迎送外国人1）Meeting foreign guests at the airport 机场迎宾-I believe you are Mr G

36、reen from Canada?-Yes.And you are Mr Brown from the mayors office?-Yes.How do you do.Nice to meet you.My name is .Office Manager.Welcome to Beijing.The mayor has asked me to come here in his place to pick you up.-Nice to meet you,too.Let me introduce Miss Susan,my secretary.-Oh,I have to get my lugg

37、age first.-What color is your suitcase?-It is black.-Oh,there it is.I will get it.-Please be careful.It is heavy.-You are right,It is quite heavy.-Its a long way from Canada.Do you have a pleasant trip?-Yes,I did.What a beautiful airport it is!We are happy to be here.-Yes,it is new.It links China to

38、 the world.-Where is your car?-It is outside the terminal.2)Seeing off the guests为客人送行-It is very kind of you to see me off.I really had a very delightful stay here.-It is pity you are leaving so soon.-I wish I could stay a little longer also,but lots to do back home,you know.-Thats true.For a busin

39、essman,business always comes first.I hope to see you again at the next years conference.-I hope so,too.Dont forget to look me up if you and the mayor are ever in Canada.-We certainly will.-Thank you again for everything.And will you be kind enough to say thanks to the mayor and the other friends for

40、 me ?-Never mind.Id glad to.-Have a nice journey.3)Calling to say goodbye电话道别-I am calling to say goodbye.-What time are you going to leave?-I am leaving tomorrow morning on the 8:45 plane.-It is a pity you are leaving so soon.Is there anything I can do for you before your departure?-No.Thank you fo

41、r all the trouble you have taken.You and the others have been very considerate and helpful.-Dont mention it.Its been a pleasure to help you.Please give my regards to your family.And dont forget to keep in touch.第二章 办公室英语1.收发传真和电子邮件 Sending and receiving faxes or E-mails1)重发传真 Would you please send t

42、he fax again?-Have you received the fax from the Sunshine Company?-No,sir.I have called Lilian and she told me their fax machine was our of order and she would send us the fax this morning.-I have received the fax from the Sunshine Company .Here it is.-Oh,that is terrible.The fax has been muddled.Wh

43、at is worse,page there is missing.-Would you please ask them to send us the fax again?-All right,sir.-Hello,this is Susn.May I speak to Lilian,please?-Speaking.-Lilian,would you please send me the fax again?The fax you send me just now was very unclear and page there is missing.-I am sorry.I will se

44、nd you the fax again right now.2)占线The line is busy -Did you send the fax to Tom yet?-I tried,but the fax line has been busy for the last ten minutes.-Why would it be busy for so long?-Well,maybe it is because fax machine are so popular nowadays.-That is too bad.I really need to send that fax.-I wil

45、l try again in five minutes.-Maybe that is something wrong with their fax machine.Youd better call them to try another fax machine.2.打印与复印Typing and copying work 1)打印这份文件Type this document for me-Could you please draft and type this report for me?Ive already outlined the main points in this paper.I

46、have a meeting to attend right now and I think you can manage to draft this routine monthly report.-Certainly.I often wrote reports like this before I came here.It is a piece of cake.But you will have to read and revise the draft before you hand it in.-That is what I wanted to say.How do you draft t

47、he report,on paper or on computer?-I usually type out things directly on a computer and then print it.-Could you please double space it so I can make corrections?-Yes,I will.Do you need it finished right away?-No.Sometimes this afternoon will be fine.-No problem.2)请你为我复印报告好吗？Would you Xerox the repo

48、rt for me?-Ive finished typing the report.-I will read and amend it.-Just a minute.I must print it out.Shall I print it in the office stationary?-Yes.When I finishe amending,you need to Xerox it.-The report is well written.I made only a few amendments in the wording .After you have made corrections

49、on the computer,please Xerox it for me.-What size of duplicating paper should I use?-Size A4.-How many copies do you need?-Ten for each and have them collated,please.-I will give them to you in ten minutes.3)学习使用打印和复印件Learning to operate the printer and the copier-Can you help me with the new printe

50、r?-Sure.What is the matter?It worked well yesterday.-But it doesnt work now.This is a new type of laser printer and I still dont know the function of some buttons on the machine.-Let me see.Did you press the print button?-Yes,but the computer reads “Please check the connections and try again.”-Oh,I

51、see.There is a disconnection between the computer and the printer.Let me have a look .Yes,you forgot to put the plug in the socket of the computer.-Oh,I forgot it.I am sorry to bother you.-Excuse me,Are you busy at the moment?-What can I do for you?-Weve got a new copier in our office.Can you tell m

52、e how to use this Xerox machine?-Certaintly.First,put the power plug in the socket and switch the power on.Then lift the cover and place the original face-down,and then close the cover.Select the size of paper,press the button of the number of copies and finally,press the start button.Are you clear?

53、-I am afraid I am confused.First,put the plug in the socket and then switch the power on,and -I think I can show you how to do it.3.文件和信件的归档管理Indexing and filing of leters and documents1)提问Asking questions-Sorry to bother you.Can you tell me where these files go?I am not sure.-That is OK.They go ove

54、r in the filing cabinet in the corner.This is your first day in the office.I will show you around.As part of your duties,you should know how to file things.-Here are some file cabinets.Remember to file things according to their dates.-Okey,I will keep the document in each file in chronological order

55、.Bob,I am afraid I will have to ask a lot of questions in the first few weeks.-Hey,dont worry about it.We all had to do the same.Are there any big things that you are not sure of?-Well,actually,yes,I dont know the arrangements for being paid and for having deductions taken out of my wage.-No problem

56、.Just call the pay office and talk to the pay officer.They will help you .Maybe you will have to go down and talk to them face-to-face.-You are really helpful.I appreaciate that.2）我该如何把这些文件归档？How should I file these documents?-Please file all these documents for me.-Do you want me to file them in alphabetical order?-No.Please file them according to dates.-I will make copies and file them both ways.-Great idea!You are an excellent secretary.What are in this folder?-They are the reports