酒店声称预定但未到达检查服务程序

1、管理规范示范文本 | Excellent Model Text 资料编码：CYKJ-FW-170编号：_酒店声称预定但未到达检查服务程序审核：_时间：_单位：_酒店声称预定但未到达检查服务程序用户指南：该管理规范资料适用于管理中，为使规则公开化，让所有人保持集体的协调，维护集体的利益，从而充分发挥团体的力量，实现管理有法可依，内部运行有规则保障。可通过修改使用，也可以直接沿用本模板进行快速编辑。源自建筑资料酒店声称预定但未到达的检查服务程序Objectives目标*To ensure that the number of No Shows is correct确保预定但未到的房间号码正确。*T

2、o minimize the chance for disputed room rates upon check out将可能在离店时对房价产生争执的可能性减小到最低。Policy Statement: 政策阐述*It is the hotels policy to check all claimed bookings before they are classified as No Show这是酒店关于在将声称的预定划入预定但未到达的类型前做所有检查的政策。Procedures程序1. The Guest Service Manager checks all claimed bookings

3、 at 23:00 hours大堂经理在23点前检查所有声称的预定。2. He compares the bookings with the in-house guest list to see if guests have mistakenly been checked in as walk-in guests. If this is true the room rate of the walk in folio needs to be checked against the rate agreed during the time of reservation and changed if

4、favorable for the guest.他比较预定和住店客人表以判别是否有客人被划入散客的行列。如果情况属实，散客房价应该根据在预定时的协议被核对并根据客人的赞成与否进行更改。3. The Registration Cards need to be checked in order to ensure that the Front Desk Agent check in the folio after registration.核对登记卡以便前台员工在登记后为其办理入住手续。4. Before the Guest Service Manager confirms the reserva

5、tion as No Show, he retrieves the reservation correspondence and checks if the booking was not cancelled or amended.在大堂经理确定预定为预定但未抵达的情况前，他重新检查预定信，检查预定是否被取消和修改。5. If there is any uncertainty the assigned room has to be checked physically.如果有任何不确定因素，将对被安排好的房间进行常规检查。6. In case the No Show concerns a VIP or a repeat guest the Guest Service Manager may decide to forward the reservation to the next day.万一预定但未抵达的状况涉及到VIP或回头客的情况，大堂经理可以视情况将其延期到第二天。7. The no-show report and supporting correspondence is pas