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1、张丽娟 910506109Zhang lijua n( Z):local guide陈琴琴 910506119黄长新 910506133Che n qi nqin (C):Mr. HanksHuang cha ngxin( H):receptio nZhan glijua n,a local guide from china travel service help Mr. Hanks from America check in at Beiji ng Hotel.(1) Check inH:Good eve nin g,sir.What can I do for you?Z: Hello. M
2、y n ame is zha ng lijua n from china travel service. I have a reservatio n. And here is the con firmati on letter.H: One sec ond, please. Ah, Mr. Han ks: three ni ghts in two double rooms.Z: That's right.H: Mr. Han ks,would you fill in this form with your pers onal in formati on please?C: OK Her
3、e you are.H: OK. You're in room202a nd 203 . here are the key cards and room cards.C: Thank you.H: You are welcome(2) hotel in troducti onZ: This way please. Now I want to tell you some thi ng we must pay atte nti on to in the hotel. If you have Valuables , can place in the foregro und. And if y
4、ou want to go out at ni ght please not be alone, not too far away from the hotel. Also there are some thing in the room should pay by myself, if you used. And it would have suggested above.Also If someth ing what you n eed, you can find the Rooms cen ters, such as lack of hot water, air con diti oni
5、ng and so on .C:Oh,l see .1 have a questio n.Tomorrow whe n should we get up?Z:D on't worry, my friends tomorrow our breakfast time is7:00,departure time is 7:30.A nd you will wake up by the morni ngcall .so you can have a good sleep toni ght.C: OK, tha nk you very much.Z: It is my pleasure.(3)
6、Talk ing about the Iti neraryC: How is the itinerary ' you ' ve prepared for our group? Did you receivethe fax that we sent to your compa ny?Z: Yes , I did. Here is a copy of the itinerary I' ve prepared for you.Please read it carefully to see if there is a n eed for any cha nges.C: (Rea
7、ding the itinerary) We re visiting a hutong in Beijing.That ' smarvelous. I ' m surmy brother and sister will be excited to learn itZ: A visit to the Pek ing uni versityhas also bee n arran ged at yourrequest. Atthe uni versity, you will meet not only stude nts, but also professors.Most of t
8、hem can speak in En glish, so you can talk to them directly.C: That ' s good! like it very much.Z: Also in Beiji ng you may have other n eeds and wants, likes anddislikes. You can tell me.C: That ' s very kind of you.Z:My pleasure. I lltry my best to make your visit a pleasant experie nee.C:
9、 Thank you.Z: you are welcome Check outH:Good mornin g,sir.What can I do for you?Z: Good morni ng ,miss. Mr brow would like to settle his bill and check out .H: OK, no problem. Your room nu mber please, Mr brow?Z: 201 202.H: A mome nt please, here you are, Mr brow. The total charge is 1000 yua n. Is
10、 it right?Z: let me see,yes. It is right. Here is my credit card.C: Thank you. Here you are, the receipt and your credit card. We hope you have enjo yed your stay here with us.Z: shall we go now brow ,the car is wait ing outside.C: OK let's go(5)FarewellZ: I felt very pleased to have been becomi
11、ng your local guide this time . I would like to tha nk you for your un dersta nding and cooperati on in these day. Do you happy these day.very deepC: Yes,very happy. We tha nk you very much, arran ged for us to have such a won derful jour ney. Beiji ng is pretty nice and left us impressi on.I hope I can get the cha nee to come back to china in the n ear future . Z: rm very glad to hear that ,and rm very welcome to you. Here are your board ing passes and luggage claim tags,a nd tickets. Please have a check .C: Yes,NO problem ,tha nk
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