英语电话场景对话

1、英语电话场景对话。*可直接转接的电话。Good morning, computer name, Sherry speaking，May I help you?Could I speak to Mr/Mrs sb please?/Can I talk to sb?May I ask/have who is calling please？ May I have your name please?My name is name and surname.Mr/Mrs surname, hold on please. I will put/am putting you through right now

2、. /I will get her/him for you. /I will switch you over to Mr/Mrs surname. /I am sorry，but the number is engaged ./but the line is busying. Could you leave a massage or call back later?Could you ask him/her to call me back? /Please have her return my call?/Please tell him/her to phone XXXXX(tp /Would

3、 you mind to leave your phone number please?I beg you pardon . /Can you repeat again, please? /Excuse me./Would you speak more slowly?/Could you speak up a little?/Would you speak more clearly/Would you explain more for me? Repeat the means.Thank you very muchYou are welcome./Not at all . *没有明确接听对象W

4、ho/Which company would you like to speak to?I am sorry .I forgot it./ I don not know./ I just want to rent office/other things.What can I do for you? I want to rent office.May I have your name please.I see, hold on please. I will put you through right now.*打错电话Good morning, computer name, May I help

5、 you?Could I speak to Mr/Mrs sb please?/Can I talk to sb?I am sorry, I am afraid you have got the wrong number. /What number did you dial? /I am sorry, but there is nobody here by this name./ Is this XXX company./Is this XXXXX(Telephone numberNo, this is 6563XXXX*不可直接转接电话（如虚拟客户、外出客户）Good morning, co

6、mputer name, Sherry speaking，May I help you?Could I speak to Mr/Mrs sb please?/Can I talk to sb?/Is this XXX company?I am sorry, she/he is out right now./she/he is not here right now./she/he in a meeting now./she/he is on a business trip/she/he is have lunch right now. she/he is calling ./she/he is

7、not in the office ./Would you like leave a massage ?May I have your phone number?/May I have your name please?1. 区域号码是 area code2. 电话号码的念法： 02-2211-3224念成：area code zero-two, two-two-one-one-three-two-two-four.* 0 可念成 oh 或 zero* 22 可念成 two-two 或 double two2. 1. Would you speak more slowly? 你能再说慢一点吗？

8、 2. Could you speak up a little? 你能在大声一点吗？（speak up 大声说=speak out） 3. Would you speak more clearly? 你能再说清楚一点吗？ 4. Would you explain more for me? 可以为我解释一遍吗？ 5. Please speak a little louder. 请讲大声一点。6. Would you slow down, please?清说慢一点好吗？ 3. Ill put you through right now. 我现在就帮你转接过去。 Ill connect you wi

9、th the department you want. Hold on for a minute. 我将电话转到您需要的部门。请稍后。 Ill switch you over to Mr. Clark. 我将您的电话转给克拉克先生。 Im sorry but the number is engaged. Well call you if connected1、打错电话： 1. I'm sorry I have the wrong number. 抱歉我打错电话了。 2. Is this 02-2718-5398? 这里是02-2718-5398吗？ 3. Sorry to have b

10、othered you. 很抱歉打扰你了。 4. I'm sorry. I think I must have dialed the wrong number. 很抱歉。我想我一定是打错电话了。 5. Could I check the number? Is it 2211-334? 我可以核对一下电话号码吗？是不是2211-3344？ 解析：1. 打错电话通常用have the wrong number 表示。 2. 区域号码是 area code。 3.电话号码的念法：02-2211-3224念成：area code zero-two, two-two-one-one-three-

11、two-two-four. 0 可念成 oh 或 zero，22 可念成 two-two 或 double two。 2、要求转分机： 1. May I have extension two-one-one? 可以帮我转分机211吗？ 2. Can I have extension two-one-one, please? 能帮我转分机211吗？ 3. May I speak to David, extension tow-one-one? 我可以找211分机的大卫吗？ 4. Extension two-one-one, please. 请转211。 5. Please connect me

12、with extension two-one-one. 请帮我转分机211。 6. Could you put me through to the personnel department, please? 请帮我接人事部好吗？ 一、要找的人不在 a: hello, this is carol. may i speak to miss chen?    b: yes, one moment please. i'll get her for you.    a: thank you.    b: i

13、'm sorry, she's not at her room right now.    a: oh, i'll call her again.    翻译    a:喂，我是卡罗，可以请陈小姐听电话吗？    b:好，请等一下，我为你转接。    a:谢谢。    b:对不起，她现在不在。    a:那我在打给她。    二、自我

14、介绍时，请注意： 1. "hello"等于是中文的“喂”，随时随地可用。    2.打电话先行自我介绍是一种礼貌。电话中最常用" this is"的形态而不是 "here is"或"i am",这是打电话需要注意的。    3. " may i speak to"也可以换成是 "can i speak to"请听电话。    三、抱歉这么晚打来的说法： 1. I'm sorry

15、to call you so late.对不起这么晚打电话来。    2. I hope I didn't catch you at a bad time.抱歉这种时候找你。（含有希望没有打扰到你的意思）3. I hope I didn't wake you up so early.我希望这么早没有吵到你。    4. I'm sorry to call you so early.对不起这么早打电话来。    5. I'm sorry to bother you at th

16、is hour.很抱歉在这时打扰你。    四、有急事时的表达方法： 1. It's urgent. Could I have her mobilephone number?2. Could you tell me where I can reach her?3. This is an emergency. I need to get in contact with him right now.翻译：1.我有急事，可不可以告诉我她的手机号码？    2.能不能告诉我在哪里可以找到她？    3.我

17、有急事，需要马上跟他联络。    五、对方不在的说法： 1. It's nothing important.没什么重要事。    2. It's nothing urgent. Thank you ,good-bye.没什么要紧事，谢谢您，再见。    3. I'll call her again.我会再打给她。    4. I'll call back later.我稍后会再打来。    5. Please as

18、k Miss Chen to call me back.请陈小姐给我回电话。    6. Could you tell her to call Carol as soon as possible?能不能请她尽快打电话给卡洛？    7. Ask her to call Carol at home after seven, please.麻烦她在七点后打电话到卡洛家。    8. Can I leave a message?我可以留言吗？    9. Please have h

19、er return my call.请她回电话给我。    10. Could you ask him to to call me back?可以请他给我回电话吗？    11. Please tell her Carol called.请告诉她卡洛找她。    12. Let me call back later again. Thank you.我稍后再打电话来。谢谢你。    13. Please tell him to phone 2233-4455.请他给2233-

20、4455回电话。    六、电话答录机 This is a recording. I'm not at home now. Please leave a message after the beep. Thank you.这是电话答录机。我现在不在家，请在"哔"的一声之后开始留言。谢谢！    (*:电话答录机是 telephone answering machineThis is Carol. Pleae give me a call when you are free. My number is 224

21、4-6688.我是卡洛。有空请回电话给我。我的号码是2244-6688.对电话答录机留话时与一般留言无异，说出以下重点即可：1.来电者姓名2.来电时间3.来电目的4.联络电话或方式    七、打错电话 1. I'm sorry I have the wrong number.    2. Is this 02-2718-5398?    3. Sorry to have bothered you.    4. I'm sorry. I think I must

22、 have dialed the wrong number.    5. Could I check the number? Is it 2211-3344    翻译&解析reply    1.抱歉我打错电话了。（打错电话通常用：have the wrong number表示）    2.这里是02-2718-5398吗？    3.很抱歉打扰你了。    4.很抱歉。我想我一定是打错电话了。 &

23、#160;  5.我可以核对一下电话号码吗？是不是2211-3344？    解析：    1.区域号码是 area code    2.电话号码的念法：4.     02-2211-3224念成：area code zero-two, two-two-one-one-three-two-two-four.* 0可念成 oh或 zero* 22可念成 two-two或 double twoA: Hello! Is this Commercial Informatio

24、n Consultance Company?/喂，请问是“商业信息咨询公司”吗？B: Yes, CIC. May I ask who is calling?/是的，CIC公司。请问您是哪位？A: This is Lisa Wang, International Trade Group./我是王莉莎，是“国际贸易集团公司”的。B: What can I do for you, Miss Wang?/有什么事吗，王小姐？A: I'd like you to give me some information about an American company. Its name is Joh

25、nson International Fastfood Co.Limited./我希望你们提供一些一家美国公司的消息。公司名称是“约翰逊国际快餐有限公司”。B: Could you repeat the name of the company, please?/可以再说一遍该公司的名称吗？A: Johnson International Fastfod Co.Limited./“约翰逊国际快餐有限公司”。B: Just a moment, please. Let me check about it on our computer./请稍等。让我在电脑里查一下。A: Thank you./谢谢。

26、B: We do have the company listed in our information system, Miss Wang. What information are you interested in?/我们的信息系统中有该公司的情况，王小姐。你想知道些什么？A: The more detailed, the better./越详细越好。B: When do you need it, Miss Wang./什么时候要用？A: As soon as possible./越快越好。B: Can you tell me your fax number? I'll fax y

27、ou the information as it's printed out./你能告诉我你的传真号码吗？当把信息打印出来后，我会传真给你的。A: That's a good idea. Our fax number is 63590158./好主意。我们的传真号码为63590158.B: All right. You'll have it soon./好的。你要的信息不久就会收到。A: Thank you very much./真是太感谢你了。B: My pleasure./不用客气。OFFICE ASSISTANT: Good morning. Odyssey Pr

28、omotions. How may I help you?办公室文员: 早上好。这里是奥德赛企划公司。我能为您提供什么帮助吗？NICK: Hello, this is Nick Delwin from Communicon. Could I speak to Helen Turner, please?尼克: 你好，我是国际通讯公司的尼克·戴尔文。可以帮我转接海伦·特纳吗？OFFICE ASSISTANT: Just a moment, please. 办公室文员: 请稍等。OFFICE ASSISTANT: I have Nick Delwin on the line fo

29、r you. 办公室文员: 有个叫尼克·戴尔文的人打来电话要找你。HELEN: Thank you. Hi, Nick. Nice to hear from you. Hows the English weather?A: Stone Corp. Hi, Mary speaking. 隐四通公司, 您好，我是Mary。B: Hello, Id like to speak to Mr. Hunter, please. 你好，我想找Hunter先生。A: May I ask who is calling, please? 请问您是哪位？B: My name is Herbert Wood

30、 of IBM Computer Company. 我是IBM电脑公司的Herbert Wood.A: Thank you, Mr. Wood. One moment, please (into PBX Mr. Hunter, Mr. Wood of IBM Computer Company is on the line. 谢谢，Wood先生，请稍等。（打内线电话）Hunter先生，IBM电脑公司的Wood先生找您。C: Can you find out what he wants? 你可以问他有什么事吗？A: Yes, Mr. Hunter. (to caller Im sorry to h

31、ave kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about.好的，Hunter先生。（对来电者说）对不起Wood先生，让您久等了。Hunter先生现在非常忙，他想知道你有什么事对他说。B: Yes, I want to buy some computer software and talk about developing some other software. I dont know whether

32、 he is interested in that or not? 是的，我想买一些计算机软件，另外再谈一谈开发一些其它的软件。我不知道他是否有兴趣。A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please? (to PBX Mr Hunter, Mr. Wood wants to buy some computer software.我明白了，非常感谢，Wood先生。请你等一下好吗？（打内线电话）Hunter先生，Wood先生想买一些计算机软件。C: I see. Put him on line two.

33、 好的，请转到2号线。A: Yes, Mr. Hunter. (To caller Mr. Wood, Im very sorry to have kept you waiting. Ill put you through to Mr. Hunter.好的，Hunter先生。（对来电者）Wood先生，不好意思让你久等了，我把你的电话接给Hunter先生。A: Good afternoon, Sales Department. May I help you? 下午好，销售部，我能帮你什么忙吗？B: Could I speak to Mr. Bush, please? 可以和Bush先生说话吗？A

34、: Ill see if he is available. Who shall I say is calling, please? 我要看一看他是否在。请问我得告诉他谁打来的？B: John Smith.A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, Im afraid. Can I help you?请别挂机，Bush先生正在和总经理开会，我可以帮你忙吗？B: Well, I want to discuss with him the new contrac

35、t we signed last week. 好的，我想跟他讨论一下我们上星期签订的合同。A: I dont think the meeting will go on much longer. Shall I ask him to call you when he is free? 我想会议不会开得太久，我让他有空给你打电话，好吗？B: Yes, that would be easiest. 是的，那样最好了。A: Could I have your name again, please? 请再一次告诉我你的姓名，好吗？B: Yes. Its John Smith.好的，我叫John Smit

36、h。A: And the number? 电话号码呢？B:: OK. Youll be hearing from Mr. Bush later in the morning then, Mr. Smith.好的，Smith先生，早上晚些时候，你会收到Bush先生的电话。B: Thank you for your help. Good-bye. 谢谢你的帮助，再见。A: You are welcome. Good-bye. 别客气，再见。A: Madison Industries. This is Cathy Winer speaking. Can I help yo

37、u? Madison工业，我是Cathy Winer, 我能帮您吗？B: Good afternoon. Could you connect this call with Mr. Black, please? 下午好，麻烦你接到Black先生，好吗？A: May I know whos calling? 请问您是哪位？B: This is Mary Fox of A.B.C. Computer CoIm calling on behalf of Mr. Tom Backer, the general manager of our company. 这里是A.B.C电脑公司的Mary Fox.

38、我是替我们公司总经理Tom Backer先生打电话。A: I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later?对不起，Fox小姐。Black先生正在开会，请告诉我你的电话号码，我会让他给你打电话的，好吗？B: Im afraid Mr. Baker would like to speak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay.我想Baker先生想现在和Black先生说话，他有紧急事情与Black先生商量，不能拖延。A: OK. Then, would you please hold the line? (one minute later 好的，请你别挂机。（一分钟后）Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead. Fox小姐，电话接通了，Black先生可以和你通话了，请吧。B: Th