一线主管学员手册-管理工具：5S、目视化、问题解决ppt课件

1、Continued1Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao5S管理Continued2Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan QingdaoWhat is Workplace Organization? 什么是任务场地有序安排？TRASHTO WELSGLOVSWorkplace OrganizationVideo-WPO1.工具一：工具

2、一：5S-任务场地有序安排任务场地有序安排(WorkplaceOrganization)Continued3Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao5S 背景 Background跨国企业全球制造(精益消费)系统的战略之一是精益办公/任务环境，它的根底是全面杜绝浪费。他们将学习如何认清浪费，并用一种称为5S的工具来消除浪费。术语5S(或称为用于任务场地有序安排的5个步骤)源于日本Toyota, 为获取干净、有序且平安的任务环境所采用的5个词。A strateg

3、y of the multinational Global Manufacturing System is a Lean Workplace Organization and Office Environment. The foundation of this strategy is the total elimination of waste. The class you are enrolled in will teach you how to identify waste and how to use a tool called “5S to eliminate waste and ge

4、t your workplace well organized. The term “5S (or the 5 steps to workplace organization) originally came from 5 words used by Toyota to achieve a clean, well organized, and safe workplace. 5S-任务场地有序安排任务场地有序安排Continued4Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Q

5、ingdao创建并坚持安排有序、清洁干净、高效性能的任务场地一种流程和方法A Process and method for creating and maintaining an organized, clean, high-Performance workplace改善所需条件 - 记律A conditioning discipline for Kaizen1 S整理 分别及丢弃(挑选)Segregate & Discard (“Seiri)2 S整顿排序及识别(分类)Arrange & Identify (“Seiton)3 S清扫 清扫及日检(清扫)Clean &

6、 Inspect Daily (“Seiso)4 S清洁 经常重访(坚持)Revisit Frequently (“Seiketsu)5 S素养 自动坚持(自律)Motivate To Sustain (“Shitsuke)如何做5S How 5S?5S-任务场地有序安排任务场地有序安排Continued5Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 定义：任务场地的平安、清洁和有序的安排，它为每件物品提供一个特定义：任务场地的平安、清洁和有序的安排，它为每件物品

7、提供一个特定的位置，并去除任何不用要的东西。定的位置，并去除任何不用要的东西。DEFINITION: The safe, clean and orderly arrangement of the workplace that provides a specific location for everything and eliminates anything that is not required. 目的：任务场地的有序安排使任务场地有序化，使目的：任务场地的有序安排使任务场地有序化，使“偏离规范的情况偏离规范的情况显而易见。它能消除浪费，使日常任务更温馨、准确、方便并降低本钱。显而易见。它

8、能消除浪费，使日常任务更温馨、准确、方便并降低本钱。PURPOSE: Workplace organization puts order to the workplace, allowing out-of-standard conditions to be visible. It eliminates waste and makes our daily tasks more comfortable, accurate, easier and less costly. 5S-任务场地有序安排任务场地有序安排Continued6Shanghai Tianjin Shenzhen Guangzhou

9、 Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao第一步:整理 (挑选)First S = Seiri (SIFT) 阐明本区域的目的。分清主次。对于那些不再需求，不再适用于本区域的目的、或数量过多者应予去除。应特别关注所剩物品的运用频率。需检查的区域包括办公设备、资料供应、信息、家具、标志等，在办公室中和消费区域内进展挑选时运用红色标签作为工具 。 Define the purpose of the area. Distinguish the necessary from the unnecessary. Discard any ite

10、ms that are no longer needed, do not fit the purpose of the area, or have quantities that are too high. Special emphasis should be placed on how often the remaining material will be used. Areas to examine include office equipment, supplies， information, furniture, signs, etc. and red label is the to

11、ol to sift in the workplace and office.5S-任务场地有序安排任务场地有序安排Continued7Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao整理整理 Sift要点要点1Main Point 1:把任务场地内需求的物品与不需求的物品分开，迅速去除不需求的物品。把任务场地内需求的物品与不需求的物品分开，迅速去除不需求的物品。Divide the needed and unneeded items at the job site,

12、 and quickly remove the unneeded.5S-任务场地有序安排任务场地有序安排Continued8Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao红色标签运动红色标签运动是一种目视管理工具，其有助于识别不用要的物品。在红色标签运动中，重要的是： 一直牢记现有的各项规范一直牢记现有的各项规范; ; 为那些目前尚无规范的场为那些目前尚无规范的场 所所 制制 定规范定规范; ; 应保证应保证2 2个班次都应知道什么物品贴上了红色标签且都赞同将它们去

13、除掉个班次都应知道什么物品贴上了红色标签且都赞同将它们去除掉; ; 在将贴上红色标签的箱子或柜子去除之前，应确保它们全部都是空的在将贴上红色标签的箱子或柜子去除之前，应确保它们全部都是空的; ; 在该运动终了时，模拟操作。在该运动终了时，模拟操作。整理整理 Sift5S-任务场地有序安排任务场地有序安排Continued9Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao设备 - 工具/任务台/桌子/椅子等Facilities Tools, work tables, d

14、esks, chairs, etc.地点 - 地板/书架/房间等Location Floors, shelves, rooms, etc.文档 - 通知/通报/备忘录/公告牌等Documents Notices, circulars, memos, bulletins etc.机器 - 复印机/计算机/机等Machines Copiers, computers, FAX machines, etc.器具 - 折叠机/装订机/夹纸板等Fittings Folders, binders, files, etc.文具 - 铅笔/钢笔/橡皮/夹子/备忘活页簿等Stationery-Pencils, p

15、ens, erasers, clips, memo pads, etc.其它 -书/杂志/宣传册等Others Books, magazines, pamphlets, etc.红色标签活动 Red Label Campaign什么东西可以贴红色标签? What will be Red Labeled ?人人/消防用品不可以贴红色标签消防用品不可以贴红色标签! No Red Labeled on people/fire pipes!整理整理 Sift5S-任务场地有序安排任务场地有序安排Continued10Shanghai Tianjin Shenzhen Guangzhou Hangzho

16、u Suzhou Wuxi Changzhou Nantong Jinan Qingdao 到达指定区域Go to assigned area.对指定区域全面拍照Photograph assigned area completely.标明“以前的照片及日期Mark photos “beforeand date.在各区域对各件物品进展讨论，确定能否应贴“红色标签 In each area， discuss each item and decide whether the item should be “red labeled采用红色标签张贴规范- Use red label standards在

17、有疑问的物品上亦贴上红标签Place a red label on questionable items as well.在搬动红色标签物品前，应由经理同意Before an item is disassembled， manager needs to approve将贴有红色标签的物品送到聚集处Take red labeled item to marshaling area经理对一切行为有最终审批权 Manager has final approval of all actions 贴红色标签的过程The Red Labeling Process整理整理 Sift5S-任务场地有序安排任务场

18、地有序安排Continued11Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 第二步:整顿 (分类) Second S =Seiton (SORT)将一切不需求的物品去除出局之后，接下来应使环境有序化。各种物品应归将一切不需求的物品去除出局之后，接下来应使环境有序化。各种物品应归其位其位一亇萝卜一亇坑。物品摆放应按其平安性、质量进展分类，且在配置一亇萝卜一亇坑。物品摆放应按其平安性、质量进展分类，且在配置所需物品时应杜绝搬运浪费。并采用所需物品时应杜绝搬运浪费。并

19、采用3易规范：易规范：易见、易取、易归还易见、易取、易归还Now that all unnecessary material has beenremoved from the area， it is time to get it organized. A place for everything and everything in its place. Everything should be functionally placed for safety， quality， and to eliminate the waste of motion in locating needed item

20、s. The “3 Es should be used: Easy to See， Easy to Get， Easy to Return.5S-任务场地有序安排任务场地有序安排Continued12Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao整顿整顿 Sort.每件物品都有本人的位置每件物品都有本人的位置.Everything in its Place.为每件物品预备一个地方为每件物品预备一个地方.A Place for Everything.5S-任务场地有序

21、安排任务场地有序安排Continued13Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao整顿整顿 SORT - 1) Categorize for Frequency of Use. Put the number for each item within the appropriate category.1) 根据运用频率分类根据运用频率分类 把每件物品的编号填入适当的分类中。把每件物品的编号填入适当的分类中。1.Tools used by operator for

22、 the operation 1.操作人员用于操作人员用于操作的工具操作的工具2.Replacement parts for 2.设备或工具的备设备或工具的备件件3.Safety goggles 3.平安眼镜平安眼镜4.Quality check sheets 4.质量检测表质量检测表5.Parts for vehicles with low frequency options 5.运用频率低运用频率低的汽车选购件零件的汽车选购件零件6.Cleaning materials 6.清洁资料清洁资料7.Special cleaning tools for machine maintenance 7

23、.机器维护用机器维护用的特殊清洁工具的特殊清洁工具8.Tools required for an operation 8.操作需求的工操作需求的工具具整顿整顿 Sort5S-任务场地有序安排任务场地有序安排Continued14Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao第三步第三步:清扫清扫Third S = Seiso (SWEEP)清扫一切的地板、设备、工具、家具、墙壁、桌面、办公桌、任务台等，从而去除渣滓及尘埃。员工将对其任务环境更为称心，且任何现存问题在

24、此步骤后将更为醒目。经过清扫任务场地，可以将因渣滓及尘埃而引起的缺点降低到最小程度，提高平安性；而且清扫是一种检查，可以及时地域分设备问题，予以纠正。Get rid of trash and grime. Clean all floors, machines, equipment, furniture, walls, desktop, workplace etc. Cleaning is a form of checking. People will feel better about their work area and problems will be more visible afte

25、r this step is performed.5S-任务场地有序安排任务场地有序安排Continued15Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao必需做到必需做到: :清扫本人的任务环境：清扫本人的任务环境： 桌子、柜子及书架桌子、柜子及书架清扫公用办公设备：清扫公用办公设备： 机、复印机、打印机等机、复印机、打印机等清扫办公室：清扫办公室： 地面、墙壁等地面、墙壁等清扫地板、墙壁、房梁、天花板，以及清扫地板、墙壁、房梁、天花板，以及 灯灯 罩罩清扫机器、

26、设备、箱子、清扫机器、设备、箱子、 料料 架和锁架和锁 柜柜修缮走漏设备修缮走漏设备重新涂刷道路重新涂刷道路重新涂刷地板和设备重新涂刷地板和设备用废料箱装载切削、磨削、钻孔，或者开孔设备用废料箱装载切削、磨削、钻孔，或者开孔设备 废废 碎碎 料料清扫清扫 Sweep5S-任务场地有序安排任务场地有序安排Continued16Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao清扫清扫 Sweep5S-任务场地有序安排任务场地有序安排Continued17Shanghai

27、Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao第四步第四步:清洁清洁 (坚持坚持)Fourth S = Seiketsu (SUSTAIN) 在放置物品处运用标签、地址标志、彩色编码，及其它视觉工具，使物品一目了然。应服从视觉控制管理规范，以确保任务环境清楚明了。将本区域规划图(Layout)及一切应采用的步骤张贴出来，以使任务场地坚持清洁有序。使系统能随时确定异常环境。Use labels, floor markings, color coding, and other visua

28、ls to indicate where items should be located. Abide by visual control standard to make sure a visual at glance workplace/office environment. Post a layout of the area and all required steps needed to be performed to ensure the workplace remains clean and organized. Put systems in place to readily id

29、entify abnormal conditions.5S-任务场地有序安排任务场地有序安排Continued18Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao清洁清洁 Sustain 确定义务 Identify Tasks 分派责任 Assign Responsibility 建立目的 Set Targets 推行5S Promote 5SResponsibility Chart 责任表JonLaryPeterDaveGreg12345Target: Major

30、5s 1/qtr.目的：主要针对 5S 1/季度Who人员Task义务5S-任务场地有序安排任务场地有序安排Continued19Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 第五步第五步:素养素养 (自律自律)Fifth S = Shitsuke (SELF DISCIPLINE )指派维持各区域精益环境的担任人员。指点者应确认任务有序进展且坚持区指派维持各区域精益环境的担任人员。指点者应确认任务有序进展且坚持区域清洁。他们亦可经过此次时机进展指点域清洁。他们亦

31、可经过此次时机进展指点 。 5S措施要求组织中的每一个人均参与。它能正确反映公司的组织情况及员工措施要求组织中的每一个人均参与。它能正确反映公司的组织情况及员工的参与程度。为获得胜利，的参与程度。为获得胜利，5S措施应得到公司最高指点者的支持措施应得到公司最高指点者的支持Assign individuals who will be responsible for maintaining each area. Leaders will verify that the work is being performed and the area is kept clean. They will als

32、o use this opportunity to teach. 5S requires that everyone in the organization is involved. It is a barometer telling how well a company is managed and how much employee participation is present. To be successful， 5S must be embraced by top management/leadership at your company.5S-任务场地有序安排任务场地有序安排Co

33、ntinued20Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao素养举例素养举例:安时上班，有事请假Be on time, ask for leave if necessary休憩和午餐后及时前往工位Return to workstation on time after lunch/break遵守各项操作规范Follow standardized operations遵照公司的规章制度和方针政策Follow companys riles & regulati

34、ons待人客气，能够时给人以协助Be polite, be ready to help运用、穿戴规定的劳防用品Ware necessary PPE 只在指定的区域抽烟Smoke only in allowed place检查一切的工具和资料Check tools & materials at work素养素养 Self-Discipline5S-任务场地有序安排任务场地有序安排Continued21Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao任务场地的有序

35、安排有利达成我们公司的各工程标任务场地的有序安排有利达成我们公司的各工程标!Workplace Organization contributes to all our company goals! 平安温馨地操作。平安温馨地操作。Operations are performed safely and comfortably. 准确无误地操作，减少浪费。准确无误地操作，减少浪费。(制造质量制造质量) Operations are performed without error， resulting in fewer defects. (Built-In-Quality)机械设备得到精心地维修，缺

36、点相应减少。机械设备得到精心地维修，缺点相应减少。Machinery and equipment are carefully maintained， reducing the number of breakdowns. 操作有效地进展，消除了浪费。操作有效地进展，消除了浪费。Operations proceed efficiently， eliminating waste. 每个人觉得任务环境非常温馨每个人觉得任务环境非常温馨! The environment is pleasant for everyone.总结总结 WRAP-UP5S-任务场地有序安排任务场地有序安排Continued22

37、Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 总结总结 WRAP-UP从今以后，他的精益任务环境的规范要么改善，要么恶化，不太能够一成不变。那么，什么能协助他改善任务环境？又有什么会妨碍任务环境的改善呢？Your lean work environment will either improve from todays standard or deteriorate. It probably wont stay just the same . What will

38、help you improve your work environment ? What will keep it from improving?贵在实际，心动不如行动！坚持不懈!！Practice，Just Do It ! Always Do It！5S的威力只需经过坚持不懈的实施才干表达出来The power of 5S is in the implementation and the Follow - Through5S-任务场地有序安排任务场地有序安排Continued23Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi

39、 Changzhou Nantong Jinan Qingdao目视化管理Continued24Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan QingdaoABVisualControls目视控制目视控制目视控制是指与任务相关的视觉与听觉信号目视控制是指与任务相关的视觉与听觉信号,明白易懂。这类信息可以用于识别、明白易懂。这类信息可以用于识别、指示、或指出正常或异常情况的存在以及能够需求采取的措施。指示、或指出正常或异常情况的存在以及能够需求采取的措施。Visualcontrol

40、sarejobrelatedvisualandaudiosignalsthatarereadilyapparentandcanbeeasilyunderstood.Thisinformationcanbeusedtoidentify,instruct,orindicatethatnormalorabnormalconditionsexistandthatactionmayberequired.2.工具二：目视化管理(VisualManagement)Continued25Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Chang

41、zhou Nantong Jinan Qingdao目视管理用于目视管理用于Visual Management is used to:使规范目视化使规范目视化 Make standards visual显示异常情况显示异常情况 Show abnormalities显示实践与目的之间的差距显示实践与目的之间的差距Show actual to target指点与解释指点与解释Instruct and explain信息交流信息交流Communicate information目视管理目视管理Visual ManagementContinued26Shanghai Tianjin Shenzhen

42、Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 在执行目视管理时必需采取以下步骤：在执行目视管理时必需采取以下步骤：The following steps are necessary for implementing visual management:1) 定义需求定义需求 Define the need2)决议目视的类型决议目视的类型Decide type of visualization制定规范制定规范Set standards便于了解便于了解Easy to understand显而易见显而易见Easy to

43、see提供重要的信息提供重要的信息Provides important information3) 执行与跟踪执行与跟踪Implement and follow-up目视管理目视管理Visual ManagementContinued27Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan QingdaoContinued28Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Q

44、ingdao分析问题Continued29Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao3. 工具三：问题处理工具三：问题处理(Practical Problem Solving)假设他不处理问题，他就是问题。假设他不处理问题，他就是问题。If you dont solve the problem, you become a problem.Continued30Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou

45、Wuxi Changzhou Nantong Jinan Qingdao 问题是改良的种子!Problems are the seeds for improvement! 问题就是积极的时机!Problems are positive opportunities! 没有问题，就是大问题!If there are no problems, than something is wrong! 问题处理问题处理(Practical Problem Solving)Continued31Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Ch

46、angzhou Nantong Jinan Qingdao 问题并不意味着指摘问题并不意味着指摘!Problems are not about blaming people! 出现问题是由于系统中存在缺陷。出现问题是由于系统中存在缺陷。Problems occur because of failures in the system 对于问题，员工担任对于问题，员工担任15% ，系统和管理者担任，系统和管理者担任85%。People are responsible for 15%, system & managers 85%问题处理问题处理(Practical Problem Solvi

47、ng)Continued32Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 什么是问题？What is a problem? 实践情况与现有规范或期望之间的差距。A problem is defined as a discrepancy between an existing standard or expectation and the actual situation规范规范StandardStandard实践实践ActuaActual l差距差距Discrep

48、ancyDiscrepancy时间时间TIMETIME程度程度LEVELLEVEL问题处理问题处理(Practical Problem Solving)Continued33Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao123456描画问题描画问题ProblemDescription定义问题定义问题ProblemDefinition确定缘由确定缘由所在所在LocatePoint of Cause调查缘由调查缘由Cause Investigation补救及长期补救及长

49、期对策对策Band/Aid &Long-term Countermeasure跟踪和检查跟踪和检查Follow-Up & Check问题处理问题处理(Practical Problem Solving)Continued34Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao描画问题描画问题Problem DescriptionProblem Description- -陈说出现的问题陈说出现的问题state the problem that is sta

50、te the problem that is occurringoccurring1掌握情况掌握情况Grasp the Situation问题处理问题处理(Practical Problem Solving)Continued35Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao定义问题定义问题- -针对详细情况对问题进展定义针对详细情况对问题进展定义Problem Definition - Specifically Problem Definition - Speci

51、fically define the situationdefine the situation规范规范The StandardThe Standard偏向偏向The DeviationThe Deviation继续时间继续时间The Time PeriodThe Time Period2掌握情况掌握情况Grasp the Situation问题处理问题处理(Practical Problem Solving)Continued36Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Q

52、ingdao确定缘由所在确定缘由所在Locate the Point of Cause找出找出(车辆车辆/部件上部件上)出现问题的位置出现问题的位置Locate Position of Occurrence (on the vehicle/ part)确定缘由所在确定缘由所在Locate Point of Cause3掌握情况掌握情况Grasp the Situation问题处理问题处理(Practical Problem Solving)Continued37Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao4运用5个为什么的调查方法来找出根本缘由5 Why Investigation to find the Root Cause调查缘由调查缘由CauseInvestigation问题处理问题处理(Practical Problem Solving)Continued38Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao5个为什么个为什么5 Whys 1.为什么机器人停了Why did the robot stop? 保险丝烧断了