中职组酒店服务“客房中式铺床”赛项英语口试题重点

1、201年江苏联合职业技术学院技能大赛”中职组客房服务赛项英语口试题Part one 句子：中译英：1. 欢迎光临我们酒店。(Welcome to our hotel.2. 先生,请让我为您介绍一下房间设施。(Let me introduce the room to you, sir.3. 在房间上网是免费的。(We offer free internet service in the room.4. 先生,这是您的房间钥匙。(Here is your room card, sir.5. 祝您在我们饭店过得愉快。(I hope you will enjoy your stay in our ho

2、tel.6. 对不起，请问有没有要洗的衣服 ？(Excuse me, do you have any laundry?7. 我们随时为您服务。(We are always at your service.8. 请问 1628号房间在哪? (Excuse me, where is room 1628, please?9. 请问您的衣服要怎么洗？(How would you like your laundry cleaned?10. 请问您房号是多少？(May I have your room number, please?111. 我带您去您的房间。(I will show you to you

3、r room. 12.房间里有小冰箱。(There is a mini-bar in the room. 13.我现在可以打扫您的房间吗 ？ (May I make up your room now? 14.酒店为客人提供免费的擦鞋服务。(The hotel provides free shoeshining service for the guests.抱歉，单人间已经全部订满了。(I ' m sorry, our si ngle rooms are fully booked.15. 离开房间时请记得带钥匙。(Please take the key card with you whe

4、 n you leave the room.16. 对不起，现在不行,我这儿有个客人。(Sorry, not now. I have a guest here.17. 先生,您什么时候比较方便？(What time would be convenient, sir?18. 您希望我什么时候过来打扫房间 ？(When would you like me to clean your room?19. 这件毛衣要用冷水手洗。(I ' d like this sweater washed by hand in cold water.20. 你替我要 1 辆出租车好吗? (Could you g

5、et a taxi for me, please?21. 您希望什么时候把衣服给您送回来 ？(When would you like your laun dry back?22. 请让我看一下您的住房卡好吗 ？ (Can you show me your room2card, please?23. 我来取您要洗的衣服。(I ' m here to collect your laun dry. 25可 以借用一 下走廊里放着的那张床吗？ (Can I use the bed in the corridor?26. 我想多要1床毛毯和2只枕头可以吗？ (Can I have one mor

6、e blanket and two more pillows?27. 我来帮您拿行李吧。(Let me help you with your luggage. 28.卫生间的香皂 用完了，请再给我添一块新的，好吗？ (The soap in the toilet has been used up. Will you please give me a new one?29.很抱歉让您久等了。(Sorry to have kept you waiti ng. 30.这是 2139 房间。请送一个电熨斗。(This is room 2139. Can you send me an iron, ple

7、ase?31. 您一共有几件行李 ? （How many pieces of luggage do you have?32. 请您填写洗衣单，好吗? （Could you fill in the laundry form, please?33. 对不起，都快中午了，我的房间还没打扫。（Excuse me, it ' s almost noon. My room hasn ' t been made up yet34. 请问您喜欢什么样的房间？（What kind of room would you like?35. 水龙头整晚都在漏水。（The tap is leaki ng

8、all ni ght long.336.3206房间的电视机坏了，请派人来修理一下。（The TV in room 3206 isn ' t work ing. Please send some one to fix it. 37房间面山,十分安静。（The room is fac ing the mountain. It s veryquiet.38. 我想用信用卡结账。（I ' d like to pay my bill by credit card.39. 史密斯先生不在房间，您需要留言吗？（I' m afraid Mr. Smith is not in the

9、roomnow. Would you like to leave a message? 40您最后一次是什么时间,在什么地方看见 它的？ （When and where did you last see it?英译中：1. Housekeeping, may I come in?我是客房服务员，请问可以 进来吗？2. Your room number is 3611. Let me show you up there.您 的房号是 3611。我带 您过去。3. Have you got a booking, madam?女士，请问您有预订吗？4. The room is at the end

10、of this corridor.房间在走廊的 尽头。6. This is a room with the sea view.这个房间是海景房。7. How do you like this room?（您觉得这个房间怎么样？8. When can I have my laundry back?我 什么时候能取回送洗4的衣服？9. Here ' s your room. May I put your luggage he这是 您的房间。我把您的行 李放这里好吗？10. You ' ve got three pieces of luggaIgethat right, sir?（先

11、生，您一共有三件行李 是吗？11. We'll dry-clea n the dress.我们将干洗这条裙子。12.Is there a tag attached tothe luggage?行李上面有标签吗？13.There ' s a 10% discount for a double rc大m床间可 以打九折。14.1 ' ll send them up to your room, just one momeftt.马上把东西送到您的房 间，请稍等。15.What time will you arrive, sir?（先生，请问您几点到达? 16.We look

12、forward to seeing you.我们期待您的光临。17.What ' s the rate for a single room?人房的房 价是多少？18.1 ' m very sorry, sir. The hotel is fully booke先 生,很抱歉，酒店的房间已经 预订满了。19.Please deposit your mon ey, jewelry and other valuables in the hotel safe请将您的现金、珠宝和其他贵重物品寄存在酒 店的保险箱内5.The air-c on diti oner does n' t

13、 wok坏 了。2O.Certa in ly, sir. I'll clea n up your room earlier tomorrow.5（好的，先生。我明天早点打扫您的房间。21.You can make long distanee calls from your room.您 可以在房间里打长途电 话。22.1 ' m sorry, sir. I ' m going to your room as soon as I fin 对h不起 o先e.（生，我一打扫完这个房间就去您的房间。23.If you have any requests, please don&

14、#39; t hesitate tod果您有问题（,请随时找我们。24.Good evening. May I do the turn-down service for you now?晚上好,现在可以 为您开夜床吗？25.1 ' kfelto have an extra blanket and one more glass我想多要一张毯子和一 个玻璃杯。26. Please fill in the laundry list and put it with your laundry.（请填好洗衣单，并把 它跟要洗的衣服放在一起。27. The business hours are fr

15、om 9:00 a.m. to 10 p.m营 业时间从上午九点到晚上 十点。28. Do you prefer laundry retur ned on the same day or by express service您的衣 服是要当日取还是快洗服务？29. Could you tell me some features of your suitcase?您能描述一下皮箱的特征吗?We ' re very sorry for the delay, sir. Your luggage was wrongly delivered to Room 608.（很抱歉行李送晚了，您的行李被

16、误送到608房间了。30. We apologize to you for having troubled you so much.很 抱歉给您添了这么多 麻烦。31. There is a socket beside the desk书桌旁有插座。 33.I assure you it will never happen again.我向您保证 这类事情以后不会再发生了。34.1 ' m afraid all hair dryers have bee n sent 恐怕（我们的吹风筒都被借走 了。35. There is a Hotel Directory in the desk d

17、rawer.桌子 抽屉里有酒店服务指南。36. For baby-sitt ing service, the charge is 50 Yua n per hour 托儿服务每小时收费 50元。37. How would you like to make payment, by credit card or in cash?请问您要怎么 付款,刷卡还是付现金？38.1 ' m afraid we have no recordoofr reservation.恐 怕我们没有您的预订记 录。39. Please call the Front Desk whe n you want your

18、 room don e 当您需要清理房间 时，请给前台打电话。40. Pets are not allowed in the hotel.酒店内是禁止养 宠物的。Part two情景应答：What will you say if a guest comes to say that he can'7t find his watch?(I ' m sorry to hear that. When and where did you last see it? / Can you tell me some features of your watch?1. You are going

19、to clea n the room for the guest, but he tells you that it is notconvenient for him now, what will you say? ( I' ll say: That ' s all right. I will be backlater. What time would be convenient, sir?2. What will you do if the guest says that she wants to use her hairdryer but it volts ?(I will

20、 lend her a transformer or a hairdryer for 220 volts.3. You are going to make the tur n-dow n service for the guest, but he is work ing, what will you do?(I will ask the guest if I can do it now. If not, I will ask him when it will beconvenient for him.5.If the guest calls to complain that his room

21、is too cold, what will you do?(I will tell him that there is a bla nket in the closet, or I will send him an extra one.6.If the guests want to take part in a party, but they are worried about their babies, what will you say?(Maybe you can try the baby-sitt ing service in our hotel.The charge is 80 Y

22、ua n per hour.87.What will you say if a guest wants to have an extra pillow? ( Certainly, sir / madam. I ' ll bring it to you right away. May I have your room number, please?8.lf a guest calls to complain that the bulb in his room is broken, what will you do?(I will apologize to him and tell him

23、 that the electrician will come soon.9. What will you do if the guest wants to surf the internet in the hotel?(I will tell the guest that the hotel offers free internet service in the room, and there is an internet caf in the 怪otel as well.10. How will you in troduce your guestroom to the guest? ( I

24、 will in troduce the equipme nt, the views, the services in the hotel and so on to the guest.11. Whe n a guest asks you to take her clothes for laundry by phone, what will you say?(Certa inly, sir / madam. I will pick up your laundry soon. May I have your room nu mber, please?12. When you delivered

25、the laundry to the wrong guest, how will you apologize to the guest? ( We are very sorry for the dely. I ' m sure this will not happen again.913. Whe n a guest asks about the express laundry service, what will you say?(For express service, you may get your laundry back in 4 hours. But there is a

26、 50% extra charge.14. What do you n eed to check whe n youcome to collect the guest' s laun dry?(I will check how many pieces of laundry there are and see if the guest has filled in the laundry list.15. What will you say if a guest without a reservation wants to check in at the FrontOffice?(Just a mome nt, please. Let me check if there are rooms available.16. What will you say whe n the guest has fini shed check in g-i n?(Here is your room key and a bellboy w