酒店《公室核查》培训活动纲要

1、A HOTELXXX大酒店TRAINING ACTIVITY OUTLINE培训活动纲要Task:Office Review任务：办公室核查Code 序号：OH-SM-RM-A102Objectives:At the end of this sessi on, each trainee will be able to en sure thattheSales & Market ing Office is reviewed in an objective andcomprehe nsive manner.目的：课程结束后，每个学员将能够了解办公室回顾是一个目标实现的综合行为。Standa

2、rd:Follow up S&P标准：参照标准和程序Resources:Whiteboard, Flipchart, S&P form, LCD培训器材：白板，翻转展示板， 标准和程序，LCDMethod培训方式Training Steps培训步骤Time时间In troduct ion介绍Self-in troducti on ( The trainer should be in uniform) 自我介绍(着制服)2 mi nutesBuzz GroupWhat is your favorite office environment in your10 mi nutes集体

3、讨论mi nd?在你的想象中你最喜欢的办公环境是怎样的？(divide two group and use the flip chart to list all items) the n discussi on: why we n eed a tidy and clea n worki ng environment?分两组讨论，用翻转展示板列出每一条，然后讨论。为什么我们需要一个整洁干净的办公环境？Give the topic and objective on white board 1?用白板1展示题目LectureAnd Demon strati onW.I.F.M我能从中获得什么？(Fl

4、ip chart 1 )5 mi nutesF/ C讲解和展示High spirit and light hearted情绪饱满Efficie ncy and high quality performa nee 咼效，咼质量的表现Smooth com muni cati on and good to health 顺畅的沟通行为及良好的身体Discussi on15 mi nutes讨论Emphasis the Sherat on Sta ndard:着重强调喜来登标准(Refer to S&P LCD)参Questi on照标准和程序2 mi nutes提问Ask any new i

5、deas for improvement?( use flip chart to list all suggesti on)Exercise提问学员是否有好的建议提高办公室工作行为？5 mi nutes练习(用翻转展示板记录所有的建议)How long time will the DOSM review the office?Summary市场总监多长时间核查一次办公室行为？10 mi nutes总结An swer: Every 12 mon th. 每十二个月Emphasis that the Sheraton Standard must be obey while arrange the office equipment such as computer and o