酒店每月布草盘点操作标准(中英文)

1、酒店每月布草盘点操作标准Why is this task important for you and our guests?为什么这项任务对你及我们客人如此重要？Answers: 回答 ：1. In order to control linen which is an expensive hotel item, it is important that we do not lose it.为了很好的控制昂贵的酒店设施-布草，所以我们不能丢失。2. If we check the inventory regularly, loss can be kept limited.如果我们有规律的盘点，丢

2、失将会得到有效的控制。3. We are professional.我们很专业。WHAT/ STEPS步骤HOW/ STANDARDS如何做/标准1 Inform all relevant departments 通知所有相关的部门Linen inventory will be conduct in once a month 布草盘点每月一次。Executive Housekeeper issues E-mail to all relevant Department 2 days prior to the inventory date (Rooms, F&B, Accounts. 行政

3、管家在盘点期前2天发邮件通知相关部门.E-mail includes the specific time and venue for each concerned section and way of preparation. 邮件包括相关部门作好准备的时间及地点。2 Inventory check 1st day - F&B, Health Club & SPA 第一天盘点-餐饮部，健康俱乐部&水疗中心。Linen exchange will stop during this procedure. 在此期间停止更换布草。Linen Room Attendant wil

4、l visit each outlet during the respective period. Each outlet is required to separate various types of linen as well as dirty and clean linen. 布草房员工须在不同时间检查餐厅。每个餐厅须将不同的布草分类。Linen in the Storage area must be added. 检查储存室的布草。Department staff will count linen themselves, Linen staff will double check t

5、he count. 部门员工清数布草。布草房员工检查数据两次。Linen staff will fill in the inventory list. during this procedure, the Outlet Manager or Supervisor of each outlet must be on site during the whole process.布草房员工填写盘点单。在此程序过程中，每个餐厅的经理或主管在场。3 Inventory taking 2nd day - guest room第二天盘点客房Linen exchange will stop during th

6、is procedure 在此过程中，停止更换布草。The Room Attendant checks linen in the guest room and fills in the inventory list.楼层服务员检查客房布草，填写盘点表。By the end of duty the Room Attendant is required to count the linen in the pantry, and add according to par stock. 楼层服务员在下班前清点服务间的布草，根据平均存放值增添布草。This needs to be added onto

7、the inventory list. 这需要填写进盘点表。The Floor Supervisor will collect all the inventory forms and hand them over to the Linen Supervisor. 楼层主管收集所有的盘点表并交给布草房主管。4 Laundry and linen room counting 洗衣布草房清数The Laundry department must add all check lists together on a summary list. 洗衣房将所有核对表加写到一张摘要单上。The list of

8、 F&B linen & guest room linen inventory must completed by following day after the counting. 餐饮部布草单和客房布草表在清数后第二天内填写完成。The Laundry and Linen Supervisor will count the linen in the there own area. 洗衣房与布草房主管负责各自的区域的布草清点。5 Final report 总结报告Linen Room Supervisor will combine all the data, inventor

9、y report should be submit to Executive Housekeeper will not latest than second day off duty.布草房主管必须在第二天下班前，将所有的盘点数据和报告交给行政官家。Housekeeping Secretary to complete the Linen Damage and Lost Report by following day.客房部秘书在盘点结果出来后的第二天完成布草的损坏和丢失报表。This list must be given to RM and Accounting. 清单必须交给驻店经理和财务部

10、。Summary questions: 问题概况：1. Why is linen so tightly controlled? 为什么需要严格的控制布草？2. What is important to do prior to the inventory check? 在盘点以前最重要的是做什么？3. Why is it important to have 2 days of counting? 为什么清数两天如此重要？4. Why is it important to separate linen per items? 为什么将布草分类放置如此重要？5. How long does it take for the full list of F&B linen inventory to be counted? 餐饮部布草盘点清单清数需要多少时间？6. What can we check after t