客房部常用英语

1、客房部常用英语Housekeeping Dept.词汇 Vocabulary1、客房部housekeeping department /dept.2、客房设施room facilities3、标准客房（单、双人房）4、豪华单、双人客房standard room (single ,double room )deluxe single /double room5、商务套房6、豪华套房7、总统套房business suitedeluxe suitepresidential suite8、大床king-size bed9、两张标准床twin beds10、门11、门把手12、锁doordoor han

2、dlelock13、防盗眼/猫眼spy hole / spy eye14、衣柜wardrobe15、衣柜滑门wardrobe sliding door16、衣柜灯wardrobe light17、衣架hanger18、西装架suit hanger19、裙架skirt hanger20、裤架trousers hanger21、衣镜dressing mirror22、保险箱safe box23、小冰箱/小酒吧mini bar24、酒柜cocktail cabinet25、行李架baggage rack26、写字台writing table27、梳妆台dressing table28、抽屉drawe

3、r29、电视TV set(TV:television)30、遥控器遥控器remote control31、咖啡桌咖啡桌coffee table32、椅子椅子chair33、安乐椅安乐椅easychair34、床垫床垫mattress35、床头板床头板headboard36、床头柜床头柜bedside cupboard37、挂画挂画picture38、电话电话telephone39、文具用品文具用品stationery40、活页夹活页夹folder/file41、圆珠笔圆珠笔ball pen42、铅笔铅笔pencil43、信纸信纸writing paper44、信封信封envelope45、服务

4、指service directory46、电话索引telephone directory47、电视节目指南movie guide48、宾客意见书guest s evaluation49、厦门市导游图guide map of Quanzhou50、酒店简介hotel s brief introduction51、房价表room rates/room tariff52、客房物品配置单/ 赔偿价格单room equipment price list53、饮料单room drink list54、记事本memo55、台灯desk/ table lamp56、床头灯bed-side lamp57、落地灯

5、floor lamp58、壁灯wall lamp59、挂灯/吊灯pendant lamp/ hanging pendant60、吸顶灯ceiling fitting lamp61、应灯emergency lamp62、卧具卧具Linen63、床罩床罩bed cover(double people64、枕套枕套pillow case65、枕头/枕芯pillow66、床垫罩单床垫罩单fitted sheet67、床单床单flat sheet68、毛毯毛毯blanket69、鸭绒被鸭绒被comforter70、被子quilt71、地毯地毯carpet72、大巾/ 浴巾bath towel73、中巾/

6、 毛巾towel74、细巾/ 手巾hand towel75、地巾/ 脚巾floor towel/bath mat76、浴巾浴巾架towel rack77、毛巾毛巾架towel bar双人， individual 单人 )78、防滑垫防滑垫skidproof mat79、浴室、卫生间浴室、卫生间bathroom, toilet80、抽式面巾纸抽式面巾纸facial tissues81、浴缸浴缸bathtub82、浴帘浴帘shower curtain83、莲蓬头莲蓬头shower head84、水龙头水龙头tap85、电吹风电吹风hair-dryer86、镜子mirror87、插座/ 多功能插座s

7、ocket multi-function socket88、剃须刀剃须力shaver /razor89、牙刷牙刷tooth brush90、牙膏牙膏tooth paste91、梳子机了comb92、香皂香皂soap93、枧/ 肥皂碟soap dish94、洗发液shampoo95、沐浴液bath foam96、浴帽shower cap97、漱口杯gargle cup98、洗脸盆washbasin99、玻璃杯glass100、杯垫coaster101、抽水马桶toilet /water closet102、马桶水箱water tank103、厕纸toilet paper (a roll of卷)

8、104、厕纸架toilet paper holder105、卫生袋sanitary bag106、拖鞋slippers (a pair of双）107、亮鞋擦shoe shine108、针线包sewing kit109、烟灰ashtray110、窗帘窗帘curtain111、滑动窗滑动窗sliding window112、礼品袋礼品袋present bag113、洗衣袋洗衣袋laundry bag114、洗衣单洗衣单laundry list115、干洗及烫衣单干洗及烫衣单dry-cleaning and pressing list116、烫衣板燹衣板ironing board117、熨斗熨斗i

9、ron /flat iron118、送餐服务送餐服务room service119、早餐门牌早餐门牌doorknob menu120、叶茶叶tea121、红红茶black tea122、乌龙乌龙茶oolong tea123、茉莉花茉莉花茶jasmine tea124、绿绿茶green tea125、咖啡咖啡coffee126、咖啡伴侣咖啡伴侣coffee mate127、糖糖sugar128、盖杯盖杯lidded cup129、袋泡茶袋泡茶tea bag130、冷壶冷水壶cold water kettle /pot131、热壶热水壶thermos bottle132、汤匙汤匙spoon133、

10、碟子碟子plate134、托盘托盘tray135、饮料饮料drink136、可口可乐可口可乐coca-cola137、喜力啤酒喜力啤酒Heneiken beer138、百威啤酒百威啤酒Budweiser beer139、清凉茶清凉茶grassjelly drink140、椰子汁椰子汁coconut milk141、矿泉矿泉水mineral water142、元秘Dwonbi-D drink143、粒粒橙snappy orange144、红牛redbull drink145、 “请勿打扰”牌do not disturb146、门框door frame147、开关switch148、空调air c

11、onditioner149、温度调节temperature adjuster150、空调排格air conditioner vent151、烟雾感应smoke sensor152、自动洒水sprinkler153、垃圾桶waste basket154、紧急出口emergency exit155、服务按钮/铃bell button /call button156、赔偿compensation157、免费free of charge158、早餐卷早餐卷breakfast voucher159、泡茶泡茶make tea160、铺床铺床make a bed161、中国日报中国日报China Daily

12、162、厦门晚报厦门晚报Xiamen Evening newspaper163、投诉投诉complaint164、处理投诉处理投诉settle a complaint165、无烟楼层无烟楼层no smoking floor166、微笑服务微笑服务smiling service167、身份证身份证identity card /ID card168、护照护照passport169、留言留言leave a message170、贵重物品贵重物品valuables171、楼层服务台楼层服务台floor station172、楼层服务员楼层服务员chamber maid /floor attendant

13、173、楼层领班楼层领班room supervisor174、电梯电梯elevator /lift175、胶水胶水glue176、剪刀剪力scissors （a pair of一把）177、变压器变压器transformer178、拉开窗帘拉开窗帘draw the curtains179、拉上窗帘拉上窗帘draw back the curtains180、照相机照相机camera181、叫醒服务叫醒服务wake-up call /morning call182、健身设备健身设备fitness facilities183、健康秤/ 体重计bathroom scales184、加床加床extra

14、bed185、折叠床/ 弹簧床Foldaway bed /spring bed /rollaway bed186、标准床标准床Standard bedSpecial Terms1、脏房VD vacant dirty2、空房VACvacant room3、实房OCC occupied room4、退房C/O check out5、入住C/I check in6、待修房OOO out of order7、酒店占房HU house use8、重锁DL double locked9、请勿打扰DND do not disturb10、贵宾VIP very important person11、外宿OOT

15、 out of town12、重要贵宾VVIP very very important person三、客房常用英语句型Sentences* 向宾客有礼貌地介绍自己self-introducing1、我是这个房间的服务员。I m a room attendant. ( I m your room boy.)2、我是楼层服务员，需要帮忙吗？I m an attendant on this floor, what can I do for you?3、这里是十二楼服务台，需要帮忙吗？12 th /twelfth floor service desk, can I help you?* 引领客人进房

16、间showing the way to this room4、先生，可以知道一下您的房号吗？May I know your room number, sir? /Could you tell me your room number please, sir?5、先生，我可以领您到房间吗？May I show you to your room, sir?6、先生，请您先走。After you, please, sir .7、请这边走。This way, please.8、这是您的房间，请进！Here it is, sir. /Here you are, sir. /This is your roo

17、m, please.(Go in /This way, please)9、请用香巾。Have a wash, please.10、请用茶。Have some Chinese tea, please.* 清洁房间cleaning the room11、我可以今年入房间吗？May I come in?12、对不起，打扰您了，我现在可以打扫房间吗？I m sorry to disturb you. May I clean your room now?13、我可以小整理一下房间吗？May I make the bed(s) now?14、对不起，先生，我可以继续清扫吗？Excuse me, sir.

18、But I haven t finished. Shall I continue?15、对不起，我结束这间房后立即为您清扫。Excuse me, I ll clean your room as soon as I ve finished this one.16、我们总是按照要求早整理房间。We always get rooms made up early on request.17、打扫卫生一般需要半个小时。It usually takes half an hour to finish cleaning.* 向客人介绍房间设施about the room facilities18、先生，这是电

19、灯开关，那是温度调节器。This is the light switch and that is the temperature adjuster, sir.19、先生，电视机开关在床头柜上，您按这按钮就可以打开电视。Sir, the TV power button is on the bedside cupboard. You can turn on the TVby pressing the button.* 洗衣服务laundry service20、您有什么要洗的吗？Have you any laundry?21、我们酒店有提供普通服务和快洗服务，您是水洗还是干洗？Our hotel

20、offers regular /ordinary service and express service22、如果您急需，我们有四小时的快洗服务，但要额外付出100的费用。If you are in a hurry ,we have a four-hour express service. Do you need washing and dry-clean?23、只要把它烫平，是吗？Is this for pressing only?24、您的这件衣服适合干洗，但您填写的是水洗单，请问您的意见？We think your shirt is suitable for dry-cleaning,

21、but you filled in the washing sheet. Do you need to change it?25、对不起，您的衬衣在洗的时候损坏了。Sorry, your shirt was damaged in the wash.26、您要快洗服务还是普通服务？Would you like express service or ordinary service?27、小姐，请问您的长裤要不要烫中线？Miss, would you like the crease to be ironed for your trousers or not?28、先生，在检查您要洗的衣服时，我们发

22、现1)裤子破了个洞，要不要帮忙缝上？2)衣物上有褪色的地方，要不要继续洗？Sir, we found a hole/tear with the trousers amongyour laundry,1)would you like to have it sewn up?/2)we found a faded spot on your laundry, shall we continue?29、如果你有衣服要洗，可将它们放进浴室门后的洗衣袋内，并在洗衣单上注明您的衣服要水洗还是干洗，快洗还是普通洗，以及取回衣物的时间。If you have any laundry, please just le

23、ave it in the laundry bag behind the bathroom door. And notify in the laundry list whether you need your clothes washed, dry-cleaned, express service or ordinary service, and also what timeyou want to get them back.* 维修服务maintenance 30、喷头坏了(地漏，浴间，龙头，台灯)There is something wrong with the shower nozzle

24、 (sink, toilet tap, desk lamp)31、请稍等，我马上通知维修工。Just a moment, I ll send the repairman to your room at once.32、对不起，今天我们的有线电视在维修，下午可能会好。Sorry, the cable TV is under examination and repair today, it probably will be this afternoon.33、别担心，我们肯定能马上修好。Don t worry, we are sure to have it fixed right away.34、

25、对不起，座厕堵住了。Sorry, the toilet is clogged.* 失物&招领Lost and found35、先生，您能告诉我丢了什么东西吗？/ 丢了一个钱包，可是没找到。Could you tell mewhat is lost, sir? /A wallet, I looked for it ,but I couldn t find it.What s in the wallet, please? /There are HK dollars, US dollars and goldnecklace in the wallet.* 留言服务message36、如果有人

26、找我，请告诉他(她)我在10 点以后回来。If someoneasks for me, please tell him (her)that I ll be back at ten o clock.37、史密斯先生，这是约翰先生留给您的条子。Mr. Smith, this is a message for you from Mr. John.38、您要留口信吗？Would you like to leave a message?* 叫醒服务morning call /alarm call /wake-up call service39、晚上好，先生，请问您是不是明天走？Good evening,

27、 sir, Are you leaving tomorrow?40、请告诉我您明天早上什么时候走/ 来开酒店？Would you please tell me what time you will leave tomorrow morning?41、明天早上七点整我将按照您的吩咐敲门叫醒您。I ll wake you up at 7 sharp tomorrow morning by knocking at the door on request.* 满足客人合理需求服务miscellaneous service42、您能给我一些信封和信纸吗？Would you please give me

28、some envelopes and writing paper?43、卫生间的香皂用完了，请给我再添一块新的好吗？/请稍等，我马上把香皂送到您的房间。The soap in the toilet is used up. Can you please give me a new one?I ll sent it /them up to your room, just one moment.44、我的吹风机是110V电压，请给我一个变压器。My hair dryer is 110V(volt), please send /bring a transfer to me .45、我想要这个杯子留作纪

29、念。/当然可以，但您要把杯子费用算到在您的房账上。I would like to keep this cup as a souvenir. / Of course, butI ll add it toyour bill.46、您能帮我联系“的士”吗？/当然可以。Can you arrange a taxi for me? / Sure, of course.47、您能替我寄这封信吗？Would you mind mailing this letter for me?48、您是说要一个多功能插座用于手提电脑吗？Do you need a multi-function socket for you

30、r portable computer?49、小姐，对不起，有位客人正在使用烫衣板和熨斗，请您稍等几分钟。Excuse me, miss, the ironing board and the iron/flatiron are being used right now, would you please wait for a few minutes?50、好，我马上就去办。Ok, I ll do it immediately.51、好，我马上给您查一下。I ll check it for you right away.52、我们马上给您送到房间。We ll send it up to your

31、 room right now.53、我想多要10 瓶啤酒 / 矿泉水来放在小冰箱里。I want to have 10 more beers/mineral water for my mini-bar.* 征求客人意见的服务54、请问您需要补（饮料名称）Would you like some more ？55、我可以补饮料吗？May I refill your mini-bar?56、如果您感觉床太硬，请问您是否需要棉被垫底，这样感觉就会柔软些？If you feel the bed is too hard, would you like to have one more cotton qu

32、iltas a mattress, so you can feel a little softer?57、您需要行李车吗？Do you need the baggage cart?* 为客提供咨询、解答疑难58、如何拨打国际长途？/先拨 8，然后拨您要的号码。How can I make an IDD call? /Please dial 8 first, then the phone number you want.59、您的分机号和房间号码是一样的，酒店内部电话请拨“0”，让总机帮您转，市内电话请先拨“9”，国内外长途请先拨“8”。The extension number is just

33、the same as your room number. For house calls, please dial zero directly,the operator will help you. Local calls,dial nine,and long distance call (DDD &IDD), dial eight first, please.60、如果您有任何疑问，请与服务中心联系，电话601， 603， 605.If you have any queries, please contact the service center, extension 601,60

34、3, or 605.61、我把早餐券放在写字台的活页夹上了。I have put the breakfast voucher(s) on the file of the writing table.62、这是您的早餐门牌，如果您需要订餐，请写下时间并在您睡觉前将它挂在门外，我们酒店提供优良的送餐服务。This is your door knob menu. If you need it, just check the items for your breakfast, mark down the time and hang it outside your door before you go to bed tonight. Our hotel has very good room service.63、对不起，先生，您的房卡已经过期，请到总台办理续住手续。Sorry, sir, but you room key expires/ invalid. Please go through the extending stay procedure with the reception desk. /Please go through the procedure for extension with th