酒店英语3(餐饮部)

1、Unit Three Food Beverage Service餐饮部第一节 Table Booking 餐饮预定 .New words &expressions1. headwaiter 侍者领班2.lectern （ 服务员 ） 放订单的小台架；讲桌，教堂中的讲经桌3. take order4 .menu n5 .rare adj.6. medium mi:di m adj./n 中间的；（三角形）中线7. dress code8. specialty ? spe ? lti9. wine list10.leftovers n 剩饭菜 leftover adj. 剩余的，吃剩的 .

2、 Methods of Cooking .Dialogs1. A Reservation for Four（W=Waiter, G=Guest）Mr. and Mrs. Smith are visiting Xi' an. They want to reserve a table for dinner.Waiter: The Oriental Restaurant. May I help you?G: I ' d like to reserve a table for four.W: For what time, sir?G: 6:30 this evening.W: I am

3、 terribly sorry, sir. All the tables are reserved until 7:30.G: Why is this?W: Well, sir, a big group is arriving at six. Would a reservation for 7:30 be too late?G: Yes, I'm afraid so.W: May I suggest our coffee shop, sir?I am sure they will have tables available.G: All right. I ' ll try th

4、e coffee shop, sir? Could you transfer my call?W: Sure. Please hold on, sir.I ' ll put you right through.G: Thank you very much.W: Coffee shop, may I help you?G: Yes, I want a table for four tonight at 6:30.W: Very well, sir. A table for four at 6:30. May I know your name, please?G: Mr. Smith.W:

5、 Thank you for calling, Mr. Smith. I have reserved a table in your name.G: Thank you very much. Good-bye.2. Ordering a MealMr. Barton has made a reservation in the restaurant and now he is in the restaurant. (W=Waitress ， M=Mr. Barton)Waitress: Good evening, Sir. Have you got a reservation?Mr. Barto

6、n: Yes. For 7:00. The name is Barton.Waitress: (The Waitress checks the list on her lectern) could you follow me, please? (The guest follows the waitress to his table)Will this table be all right?Mr. Barton: This table is just by the dance floor. Could we have another one?W: Please come this way.(Th

7、e guest is taken to the table in the back)Here is the menu.M: Thank you.M: French fries, please.W ： Would you care for a salad, Sir?M: Yes, I want a Russian salad.W: And what would like to drink with your meal?M: I ' d like to order wine.W: Ill bring the wine list right away.3. Booking a Table a

8、t a RestaurantContents:A headwaiter is receiving a telephone call from a local customer to book a tablefor tonight.Staff: Good morning. Best Food Restaurant .May I help you?Customer ： I'd like to reserve a table in your Sichuan Restaurant.Staff: What time is it for?Customer ：We 'll come arou

9、nd eight o' clock tonight.Staff: I ' m sorry. We have so many guests this evening.Customer ： How long is the wait?Staff: Nine o ' clock should be OK.Customer ： Well, please go ahead with the reservation.Staff: How many in your party, sir?Customer ： We are group of six.Staff: It ' s O

10、K. Your name, please?Customer ：My name is Peter Yang. By the way, we' d like a table with a view of thegarden.Staff: No problem, Mr. Yang. Smoking or non-smoking?Customer ： Non-smoking.Staff: Very good.Customer ： Do you have a dress code? Should the ladies wear formal dresses?Staff: No jeans, pl

11、ease.Customer ： Thank you for your help.Staff: My pleasure. We' re looking forward to seeing you. . Procedures of restaurant service1. How to receive table bookingsWhen would you like your table, sir?What time would you have yourdinner, sir? For what time, sir/madam? For howmany people?How many

12、people are there in your party? Could you please tell me the number of diners?May I have your name /telephone number, please? Your name/telephone number, please?Any other requirements? Anything special, please?So it ' s Mr. White, a table for five at 6:30 this evening .Am I right?A table nears t

13、he window for Mrs. White for 3 at 12:00. Am I right?2. How to usher customersLet me show you the way. Please follow me. I' ll bring you there.I' ll walk you over. This way, please. Follow me, please.Would you come this way, please? Would you come with me, please?3. How to take ordersMay I ta

14、ke your order now, sir/madam? What would you like to order? Any otherfood you ' d like to order tonight?How would you like your steak cooked today? May I repeat your order? Please waita few minutes for preparation.4. How to recommend food and drinksI recommend.steamed crab and braised pork with

15、brownOur daily specialties aresauce.The chef ' s specialties are .What/how about trying some chicken?5. How to check the bills.How would you like to pay? How would you like to pay your bill, sir?How would you like to settle your bill/account? In cash or by credit card or with check, sir? What &#

16、39; s your way/method of payment?The charge amount here is for the steak you ordered. This is the service charge.This is your bill, sir. You are welcome to come again.Useful Sentences used in foreign restaurant在国外餐厅点餐必须掌握的 20 句英语1、请给我菜单。2、是否有中文菜单？3 、在用晚餐前想喝些什麼吗？dinner ？4、餐厅有些什麼餐前酒？May I have a menu,

17、 please？Do you have a menu in Chinese？Would you like something to drinkbeforeWhat kind of drinks do you have for an aperitif5、可否让我看看酒单？May I see the wine listMay I order a glass of wine ？What kind of wine do you have ？Could you recommend some good wine ？What is the specialty of the house？Do you have

18、 today' s special ？Can I have the same dish as that ？6、我可以点杯酒吗？7、餐厅有那几类酒？8、我想点当地出产的酒。9、我想要喝法国红酒。10 、是否可建议一些不错的酒？11 、我可以点餐了吗？12 、餐厅最特别的菜式是什么？13 、餐厅有今日特餐吗？14 、我可以点与那份相同的餐吗？I 'd like to have some local wine.I 'd like to have France red wine.May I order, please ？15 、我想要一份开胃菜与排餐 (鱼餐)。 I'd

19、 like appetizers and meat (fish) dish.16 、我正在节食中。I' m on a diet.17 、我必须避免含油脂 （盐份 / 糖份 ） 的食物。 I have to avoid food containingfat(salt/sugar).18 、餐厅是否有供应素食餐？19 、你的牛排要如何烹调？20 、全熟（五分熟 /全生）。Do you have vegetarian dishes ？How do you like your steak？Well done (medium/rare), please. . Food Beverage Even

20、t OrderBO# 00002320Event OrderDate: December 18Function: Congress of Biotech and Pham Type: LunchDay: FridayTime:11:35 am-3:00 pmLocation: Jingtai HallAttendance:Guarantee: 300 Set: 350Billing: Credit CardRoom to Be Ready by: 11:20 amPost as: MGR Katharine MaryAccount: 2032086Price: REM 120 per pers

21、onContact: Mr. Harry EvansPhone: 021-1234-55671123 North AvenueSuite 88Shanghai, 200001Food:第二节 Food & BeverageBreakfast 早餐Preview早餐 BREAKFAST (6:30-9:30AM) Continental Breakfast 欧陆式早餐 42.00 Choice of juice(orange juice, grapefruit juice , pineapple juice, tomato juice ) 各式果汁：橙汁、西柚汁、菠萝汁、 番茄汁(任选一

22、) Croissants, Danish pastries, or toast with butter and jam 牛角包、丹麦包、土司配牛油及果酱(任选一) Coffee or tea 咖啡或茶Aemrican Breakfast 美式早餐 50.00Choice of juice（orange juice, grapefruit juice , pineapple juice, tomato juice ） 各式果汁：橙汁、西柚汁、菠萝汁、 番茄汁（任选一）Two fresh farm eggs, any style with bacon, sausage or ham 自选双蛋配腌肉

23、、肠仔或火腿（任选一）Croissants, Danish pastries, or toast with butter and jam 牛角包、丹麦包、土司配牛油及果酱（任选一）Coffee or tea 咖啡或茶Chinese Breakfast 中式早餐 38.00Preserved egg and pork conger 皮蛋瘦肉粥Fried noodles with soy sauce 豉汁皇沙面.New words &expressions1.grapefruit 西柚2. Pineapple3. bacon u4. croissant5. pastry6. sausage

24、 u/c7. saucec/u8 napkin9. tease v10. toast n/v . Dialogs1 Continental BreakfastA continental breakfast ( 欧陆式早餐 )is a light breakfast without a choice of eggs or meat.It contains fruit juice, bread (toast or rolls), and coffee or tea.(H=Head waitress, W= Waitress, G=Guest)H: Good morning, sir. A tabl

25、e for one?G: Yes, please.H: This way, please . Will this table be all right?G: That ' s fine.H: Here is the menu. T ake your time.W: Are you ready to order now?G: Yes, I'd like to have a continental breakfast.W: Certainly, sir. What kind of juice would you like, orange or grapefruit?G: Orang

26、e. And I ' d like some toast.W: How would you like it, light or dark?G: Light.W: Would you like tea or coffee?G: Coffee.W: Will there be anything else?G: No, that ' s all.W: Just a moment, please.2. American BreakfastAn American breakfast ( 美式早餐 ) is also called “ full breakfast ” . It usual

27、ly contains fruit juice, two eggs, meat (ham, bacon or sausage), bread (toast, rolls, or croissants), and coffee (tea or milk).W: Good morning, sir. May I take your order now?G: Yes, I'd like an American breakfast.W: Certainly, sir. Which juice would you like?G: Pineapple, please.W: How would yo

28、u like your eggs?G: Fried , turned over.W: We serve ham, bacon or sausage with eggs. Which do you prefer?G: Bacon.W: And would you like rolls or toast?G: Light toast, please.W: Tea or coffee?G: Tea, with lemon.W: Will there be anything else?G: No, that ' s all.W: An American breakfast with pinea

29、pple juice, fried eggs turned over, bacon, toast and tea. Please wait a moment. I' ll bring them right away.3. Chinese Breakfastsoy-bean milk deep-fried dough sticks; dumplings; tea-flavored egg toasted sweet potatoes boiled corn .Readings1. Bacon and EggsEggs and some form of pork usually bacon

30、, but often sausage orham- constitute the traditional American breakfast. A doctor from Georgia even teased to rename the United States as“the Republic ofPorkdom ”. And in spite of the introduction of the steak onto restaurant menus, the 300-year-old mania for eating pork with eggs lives on today.Wh

31、y eggs? Eggs probably became popular at breakfast because they are freshest when just got from the roosting.Nowadays, this large meal traditional American breakfast is served mainly in hotels and is very popular with foreign visitors. Americans may eat this big breakfast at weekends or on occasions

32、but prefer a smaller, healthier meal to start a normal day.2. Table MannersTable manners are important at a Western dinner party. Knowing them will help you make a good impression. Having good table manners means knowing, for example, how to use the knives and forks, when to drink a toast and how to

33、 behave at the table.Always lay your napkin on your laps. Never fasten it on your collar or rumple it in your hands. Use a corner of it to wipe off your lips or fingers if greasy or dirty.Do not put much food in your mouth at a time. Keep your lips closed while you are chewing. And as long as there

34、is food in your mouth, do not try to talk.The easiest way to keep good manners is to do what the hostess does. . ExerciseRole playSituation:Guest: You would like to have breakfast in the room. You ' d like an Americanbreakfast, and you ' d like your eggs soft boiled. Your room number is 923.

35、Waiter: Answer the phone. Take orders and find out the guest' s room number.Choose the best answers.1. Which of the following is not included in a continental breakfast? a juice b. coffee c. egg2. How would you like your eggs?a .boiled sunny-side up b. turned overc. fried 5 minutes3. Will this t

36、able be all right?a .Not at all b .Yes, we have c. That ' s fine.Translate the follow sentences into English.1. 我可以帮你下单了吗？2您需要什么果汁？3. 咖啡还是茶？4. 这是菜单，请慢看。5. 这是您的早餐，请慢用。第三节 Food Beverage Lunch 午餐 . Dialogs1.A la Carte ( C=Captain=Guest ) C: Are you ready to order now, sir?G: Yes.C: Would you like s

37、omething to drink?G: I' d like to have a Bourbon on-the-rock.C: Would you care for some soup or appetizers?G: Give me a crab meat cocktail.C: What to follow?G: A grilled lamb chop with mint sauce.C: What vegetables would you like with your lamb?G: Potato and green beans.C: Any dessert, sir?G: No

38、, thanks. Just a cup of black coffee after the dinner.C: Thank you, sir.2. Table D ?H te ( H=Headwaiter, G=Guest )H: May I take your order now?G: We are in a hurry. What do you suggest for a quick meal?H: How about Table D 'H te lunch?G： How much is your set menu?H: 68 Yuan per person.G: Give us

39、 two Campari and soda, and two set lunch.H: All right, sir. How would you like your steak?Rare, medium, or welldone?G: Medium, please. And give us an Irish coffee and a café royal.H: Certainly, sir. Your meal will be served right away.3 Paying the bill( C=Captain=Guest )G: Waiter, the bill, ple

40、ases!C: Just a moment, sir. Here is the bill. It is 158 Yuan.G: I' ll take it. Can I sign the bill?C: Certainly, sir. Here is the pen.(The guest signs the name) May I have your room key?G: Here you are.C: Thank you, sir. How did you like the food?G: It is delicious.C: I' m glad you say so. S

41、upplementary Reading1. Traditional English DinnerIt is a misconception that the westerners eat hamburgers, French fries and pizza all the time. They eat such food when they are in a hurry, especially for lunch. But more often, they eat a full, well-balanced meal at home or in restaurants. This can b

42、e a formal dinner party, with fine china and silverware, candles on the table and expensive dishes served. It can also be a casual occasion in the dining room of their home.The meal consists of several courses. The first course is usually soup or appetizer (a small serving of meat of fish). This is

43、followed by the main course which is meat of fish with vegetables of salad. Finally there will be a dessert which is a sweet dish or cheese, biscuits and fruit. Coffee or tea, and perhaps some chocolate id served last.2. WineExcellent wine always goes with delicious food at a western dinner. People

44、like to have some drinks while eating. Most would choose red wine or white wine. Waiters and waitresses should be able to explain various drinks to their clients. They also try to boost the sale of drinks.Red wines, like Burgundy, are served at room temperature and perfect with red meat, such as bee

45、f, lamb and duck.White wines, well-chilled, are served with fish, chicken or seafood .Good white wine comes from France, Germany, and Russia.Chablis is one of the famous brands.Rose wines, well-chilled, can be served with all meat and fish.Usually, cocktails are served before dinner, wines during di

46、nner, and liqueurs after dinner.I am going to spend a few minutes talking about some of the many popular wines. First, let 's look at white wine.Bordeaus blanc（ 波尔多白葡 萄酒）is a dry white from France. It 's perfect with meat or fish. Sauternes （ 苏特恩白葡萄酒 ）， on the other hand, is a very sweet whi

47、te wine which is usually drunk with desserts. Another French white wine is Chablis （夏布利酒 ）, which is from central France. Chablis is a very dry wine which goes well with seafood and white meat.Now, turn to red wines. Probably the heaviest red wine is Burgundy（勃艮第葡萄酒 ） which comes from central France

48、 and goes well with red meat and game. This is similar to the Italian wine, Chianti（ 基安 蒂红 葡萄 酒 ） ,which is quite heavy . Lastly, there is Rioja （奥里哈葡萄酒 ） ,a full bodied Spanish red wine which people usually drink with red meat dishes. .Course orders in a western dinner正餐（ formal ）一般情况：1. 头盆/ 色拉 sal

49、ad（ 水果、泥如土豆泥水果你、冻子 ） 也叫开胃菜 appetizerred2. 开胃汤 soup 主有白汤、红汤、清汤三种。白汤 white soup 如奶汤 蘑菇汤；红汤soup 如：罗宋汤3. 辅菜（可不要） side courses多为海鲜类如白肉（鸡 / 鱼）4. 主菜 main courses / entr e 红肉 牛羊猪肉5. 甜点 dessert fruit pudding nuts等干果； ice cream, sandwich, biscuit 等 6. 饮料 drinks coffee brandy red tea etc.Exercise:1. Translate

50、the following sentences into Chinese.1) An old Russian proverb says,“Drink a glass of wine after your soup,and you steal a ruble from the doctor.”2) An apple a day keeps the doctor away.2. Translate the following sentences into English1)您的牛排要几成熟？ 2)您需要什么蔬菜 ? 3) 套餐多少钱一位？ 4)服务员，买单。3. In what order wil

51、l the following courses be served in a western dinner?Dessert, soup, appetizer, main course, coffee or tea, salad第四节 Food Beverage Chinese and Western Food中西餐. Dialogs1. Seating the Guest(H= Hostess, G=Guest)H: Good morning, sir. Do you have a reservation?G: Yes, the name is Zhang.H: Mr. Zhang, your

52、 table is ready. Please come this way.Will this table be all right?G: Oh, can I have that table by the window?H: I ' m afraid that table has been reserved .How about that one in the corner?G: That ' s fine.H: Take your seat, please. Here is the menu.G: Thank you.H: You ' re welcome. What

53、 kind of tea would you like, sir?G: Oolong tea.H: Please wait a moment.2.Taking an la Carte for Chinese-style food(中餐零点服务)At the Sichuan Restaurant, orders are being taken after the guest is seated.(S=Staff, C=Customer)S: Excuse me ， may I take your order now?C： Sure, are there any specialties today

54、?S: I can recommend our weekly specialty, the sweet and sour pork with pine nuts.C: That sounds good, but my belief requires me not to eat meat.What Dofu specialsdo you have ?S: We can offer Mapo Dofu and Chow Dofu.C: I like Mapo Dofu. Would it be possible to have that without pork? S: I' m sure

55、 that can be arranged. What else would you like today? C: I would like one more dish, the eggplant, but again, without meat. S: All right. Any beer or wine with your meal?C: I don ' t drink alcohol, so I might have some iced water.S: May I repeat your order? Mapo Dofu without meat, eggplant with

56、out meat, and a glass of iced water.C: Exactly. S: Your meal should be out shortly. I' ll bring the iced water straight away.C: Thanks. S: My pleasure.3. Taking an order for western-style food （西餐零点服务） After drinks being served, a waiter asks the dining guests about their orders for some dishes.

57、S: Excuse me ， may I take your order now? A la carte or table d' hote?Customer 1 ：I'd like la carte , a steak with egg , a side salad.S: How would you like your steak, sir? Customer 1 ： Medium rare.S: And your egg, poached, fried or scrambled? Customer 1 ： Poached, please.S: How about your salad? Today we have garden salad, Caesar salad, Greek salad and Asian salad. Which do you prefer?Customer 1 ： I think I might go for the garden salad. S: Great. A