格里芬管理学英文题库组织职能及其答案

1、格里芬管理学英文题库 4：组织职能第 11 章 组织工作的基本要素1、Organizing1) Is the second basic managerial function; it follows planning and decision making.2) Involves shaping the organization over time and is never truly finished.3) Involves grouping activities and resources.4) Can help the organization be flexible.5) All of

2、 the above2、Which of the following is NOT a part of the organizational structure?1) Decision making2) Designing jobs3) Establishing reporting relationships4) Distributing authority among jobs5) Grouping jobs3、 is the determination of an individual-related' res pwoonrskibilities.1) Organization s

3、tructure2) Organization design3) Job design4) Departmentalization5) Delegation4、What job design concept has evolved from the division of labor?1) Job rotation2) Job enlargement3) Job specialization4) Job enrichment5、Job rotation is most effective as a means of increasing employee1) Motivation.2) Fle

4、xibility.3) Satisfaction.4) Creativity.6、Reduced training costs are an advantage of job enlargement.1) TRUE2) FALSE7、To implement requires employees to have more control over their jobs.1) Job specialization2) Job rotation3) Job enlargement4) Job enrichment8、Which of the following statements describ

5、es specialization?1) Specialization always reduces the amount of available transfer time.2) With specialization, workers are more likely to be absent.3) Employee training is more costly.4) Individual dexterity will be decreased with specialization.5) Automation of production processes is more diffic

6、ult with specialization.9、An assemblyoperation includes four different jobs. Conchita spends three weeks on each of these jobs and then starts the cycle over again with the first job of the operation.This is an example ofjob1) Specialization.2) Rotation.3) Delegation.4) Enlargement.5) Enrichment.10、

7、Ahmad' s old job was data entry operator. His job was redesigned and now he also does filing. This is an example of1) Job specialization.2) Job rotation.3) Job enrichment.4) Job enlargement.5) A narrow span of management.11、According to the job characteristics model, a job has certain levels of

8、the five core job characteristics. Which of the following factors is used to explain why different people respond differently to their job?1) Growth-need strengths2) Autonomy3) Feedback levels4) Skill variety5) Task identity12、At Herr Industrial a group of sales reps, estimators, engineers, and proj

9、ect managers decides how each new bid will be specified and designed. This is an example of1) Job enrichment.2) Job enlargement.3) Work Teams.4) Job characteristics approach.5) Job specialization.13、In large organizations you would expect to find departmentalization(s).1) Location2) Customer3) A com

10、bination of two or more4) Functional5) Product14、An advantage of functional departmentalization is1) Faster decision making.2) Higher levels of expertise.3) More narrow focus within departments.4) Improved response to customer needs.15、Hospitals have sections devoted to senior citizens (geriatric wa

11、rds), children (pediatric wards), cancer patients (oncology wards), heart patients (coronary units), etc. From this information alone, you would say that hospitals use departmentalization.1) Product2) Function3) Location4) Customer5) Sequence16、Army officers use an exp ression “ not in my lane,” whi

12、ch derives from the basicmarksmanship function of establishing who fires at what targets.The idea is to spreadpeople over the whole area, so you do not miss anything and to prevent everyone from firing at the same target.This is an example of1) Delegation.2) Departmentalization.3) Job rotation.4) Jo

13、b enrichment.5) Job design.17、Administrative costs rise with the use of product departmentalization.1) TRUE2) FALSE 18、 An appropriate basis of departmentalization for multinational companies is1) Product.2) Function.3) Location.4) Customer.5) Sequence.19、Small organizations commonly use functional

14、departmentalization.1) TRUE2) FALSE20、An organization usually uses only one basis of departmentalization.1) TRUE2) FALSE21、At your college or university, you can get a degree in philosophy, marketing, English, Spanish, accounting, nursing, education, and so on.What kind of departmentalization is use

15、d?1) Product2) Location3) Divisional4) Sequential5) Customer22、Many experts think that businesses should operate with fewer layers of management rather than more layers.1) TRUE2) FALSE23、The principle that requires each person within an organization to report to only one boss is1) The scalar princip

16、le.2) Span of management.3) Unity of command.4) Centralization.24、A consequence of flat structure is1) Communication problems.2) Higher costs.3) Additional managerial responsibilities.4) Lower employee morale.25、Firms have moved from centralization to decentralization in order to speed up the decisi

17、on-making process.1) TRUE2) FALSE 26、 On the television show ER, the student doctors are often allowed to perform routine procedures on their own.They are required to call a physician only if there is a problemthat they do not know how to handle.This is an example of1) Decentralization.2) Span of ma

18、nagement incrementing.3) Unity of command.4) Departmentalization.5) Delegation.27、 The primary reason for delegation is1) To make the manager ' s job easier.2) To take advantage of willing employees.3) To allow the manager to get more work done.4) To allow the manager to do less work.28、The proc

19、ess of systematically retaining power andauthority in the hands of higher-level managers is referred to as1) Decentralization.2) Wide span of management.3) Job enrichment.4) Centralization.29、 The most appropriate technique to use when there is an extreme need for coordination between organizational

20、 units is1) Rules and procedures.2) Task forces.3) Managerial hierarchy.4) Liaison roles.30、 The greater the complexity and uncertainty of the environment, the more likely an organization will use decentralization.1) TRUE2) FALSE第 12 章 组织设计1、Organization refers to the manner in which an organization

21、's structural components arearranged to manage the total organization.1) Design2) Structure3) Development4) Behavior5) Management2、Once an organization design is developed, it is rarely changed.1) TRUE2) FALSE3、An advantage of bureaucracy is increased1) Flexibility.2) Favoritism.3) Efficiency.4)

22、 Participation.4、System 4 design is based upon concern for1) Interpersonal processes.2) Efficiency.3) Control.4) Consistency.5、Military organizations used to have a policy that required officers to eat separately and maintain some social distance from enlisted personnel. The current separations are

23、far less distinct. The military is eliminating some of its organization design.1) Bureaucratic2) Dynamic3) Administrative4) Scientific5) Behavioral6、The situational view of organization design argues that1) Bureaucratic organization design is best in all situations.2) System 4 design is best in all

24、situations.3) System 1 design is best in all situations.4) Any design may be best in different situations.7、As the technology used by an organization becomes more complex, the number of levels of management tends to increase.1) TRUE2) FALSE8、Custom-made products/services use technology.1) Core2) Uni

25、t3) Large-batch4) Process9、Which of the following industries uses large-batch technology?1) The diamond industry2) Fashion designers3) Furniture manufacturers4) Builders of sports arenas5) All of the above10、Wal-Mart expects to add over 800,000 jobs in the next few years, therefore managers know tha

26、t they will need to become more decentralized to remain close to their customers. This is an example of the importance of to organizational design.1) Environment2) Organizational size3) Organizational Life Cycle4) Corporate-level strategy11、GE produces a network television station (NBC) and aircraft

27、 engines. There appears to be little need for between these units.1) Integration2) Responsibility3) Flexibility4) Centralization5) Technology12、Specialized jobs and centralization are commonly associated with organizations.1) Mechanistic2) Differentiated3) Organic4) System 413、Montgomery Ward is an

28、example of an organization in the stage of the organizational life cycle.1) Birth2) Youth3) Midlife4) Maturity14、As an organization moves through the life cycle, it tends to become1) More decentralized.2) More organic.3) Less specialized.4) Less dependent on staff personnel.15、Only business-level st

29、rategy directly influences an organization1) TRUE2) FALSE16、If a firm uses related diversification strategy, there needs to be1) A strong hierarchical reporting system.2) High levels of coordination.3) Low levels of integration.4) Strong reliance on functional departmentalization.17、Bureaucratic des

30、ign is often associated with strategy.1) Defender2) Analyzer3) Prospector4) Reactor18、There is an obvious relationship between an organization1) TRUE2) FALSE19、An advantage of the divisional form of organizational design is1) Coordination opportunity.2) Synergy.3) Above-average financial performance

31、.s design.s design and its functional strategies.4) Difficult to verify.20、The Landon Corporation has three divisions that are very closely related and functional departments for personnel and information systems. Landon is using a hybrid design.1) TRUE2) FALSE21、The Pizza Place makes only pizza and

32、 sells only pizza, drinks, and prepackaged snacks. This is an example of the organization design.1) Matrix2) Divisional (M-form)3) Hybrid4) Functional (U-form)5) Conglomerate (H-form)22、Robert Lane owns a pizza restaurant, gas station, dry cleaners, and a hardware store. Each business is run by a ge

33、neral manager, and the overall performance of each business is evaluated by Robert and his staff. Which form of organization design does Robert use?1) Conglomerate (H-form)2) Divisional (M-form)3) Functional (U-form)4) Hybrid5) Matrix23、A dentist office with one dentist will likely follow1) Function

34、al departmentalization.2) Mechanistic design.3) Single-product strategy.4) Related diversification to spur growth.5) All of the above24、Matrix organization design is most appropriate when1) There is strong pressure from the environment.2) The environment is stable.3) There are slack resources.4) Inf

35、ormation processing needs are low.25、Colgate-Palmolive is a multinational company that manufactures toothpaste, deodorant, pet food, and soap. Which of the following organization designs would you expect it to use?1) Functional (U-form)2) Divisional (M-form)3) Conglomerate (H-form)4) Matrix5) High-t

36、ech involvement26、Viacom owns Nickelodeon, TV Land, VH1, and Nick at Nite.Viacom ' s managers of thesecable networks are allowed a fairly high degree of autonomy in their operations, yet they coordinate their activities as needed. Purchasing is highly centralized, but many other functions are qu

37、ite decentralized. Viacom uses a organization design.1) Conglomerate (H-form)2) Divisional (M-form)3) Functional (U-form)4) Matrix5) Hybrid27、Heinrich works for Siemens Corp. He lives in New York City and reports to both the marketing vice president in Munich and the vice president in charge of Siem

38、ens North America. He works in a design organization.1) Conglomerate (H form)2) Divisional (M form)3) Functional (U form)4) Hybrid5) Matrix28、Cypress Semiconductor splits units as they grow so that all parts of the organization are small, highly flexible, with little or no functional authority. This

39、 type of organization design is called the organization.1) Virtual2) Team3) Functional (U-form)4) Hybrid5) Matrix29、Virtual organizations1) Operate with little or no formal structure.2) Rely on project-type teams.3) Learn to achieve continuous improvement.4) Are similar to System 1 organizations.30、

40、A organization works to facilitate the lifelong learning and personal development of allof its employees while continually transforming itself to respond to changing demands and needs.1) Divisional (M-form)2) Learning3) Team4) Virtual5) Functional (U-form)第 13 章 组织变革与创新1、 is defined as substantive m

41、odification of any part of an organization.1) Organization development2) Organizing3) Organization change4) Organization implementation5) Organizational structure2、Since 1998, the United Food and Commercial Workers Union has been trying to organize labor at 90 Wal-Mart stores. The union is an exampl

42、e of1) An external force for organization change.2) A change in the general environment.3) A change agent.4) An internal force for organization change.5) None of the above3、Reactive change is almost always preferable to planned change.1) TRUE2) FALSE4、Which of the following factors is an internal fo

43、rce for change?1) Increases in the prime lending rate2) Increased attempts by unions to organize new companies3) A change in attitude of workers toward unannounced layoffs4) The development of new technology that makes your factory obsolete5) A foreign competitor introducing a product similar to you

44、rs but less expensive into the U.S. market5、In an effort to keep up with the other large Wall Street firms, Lehman Brothers acquired Neuberger Berman, a money management firm.This is an example of1) Reactive change.2) Planned change.3) Organizational development.4) The innovation process in operatio

45、n.5) The influence of radical innovation.6、After American Airlines announced it was scaling back its more room in coach program;Jet Blue announced its plan to increase leg room in coach. Jet Blue is engaging in planned change.1) TRUE2) FALSE7、A guarantee of future pay increases following downsizing

46、would be a means of operationalizing which step in the change process?1) Unfreezing2) Refreezing3) Changing4) Implementing8、The manager ' s role as monitor is essential to which step in the comprehensive approach to change?1) Recognizing the need for change2) Understanding how to implement chang

47、e3) Setting goals for change4) Selecting a change technique5) Planning change implementation9、Desiree is reluctant to take a promotion because it involves moving.She knows littleabout the area she would be living in.According to the text, the most likely reason forsuch employee resistance to change

48、is1) Uncertainty.2) Threatened self-interests.3) Different perceptions.4) Feelings of loss.5) Facilitation.10 、 Open communication during the change process1) Minimizes uncertainty.2) Threatens people.3) Confuses employees.4) Takes too much time.11、 When the public relations department wanted to mov

49、e the newsletter staff to a more remote office, the manager perceived she would get less face time with her boss.As aresult of , the manager was resistant to the change.1) Uncertainty2) A high level of risk propensity3) Threatened self-interests4) Different perceptions5) Feelings of loss12 、 Maytag

50、is not a company known for its secrecy, but when it began developing what it considered to be a revolutionary high-efficiency washing machine, it needed to make sure that no word of its innovation got to its competitors. Employees were asked to plan how the company could maintain this needed secrecy

51、, and were involved in their implementation. This change in organization culture was made acceptable to itsemployees through the use of1) Force-field analysis.2) Facilitation.3) Education and communication.4) Participation.5) Institutionalizing the change.13、A company sells an unrelated subsidiary a

52、nd uses the money to buy a related one.This diversification and subsequent acquisition represent an attempt to implement change through a change in structure and design.1) TRUE14 、Which2) FALSEof the following represents organization change by means of a change in people?1) A change in the use of co

53、mputers2) Adopting a new main basis of departmentalization3) Installing a new information system4) Implementing a new performance appraisal system5) Making decisions by team work15 、A form of technological change that has been especially critical in recent years is change in1) Information systems.2)

54、 Materials used.3) Work sequence.4) Distribution of authority.16 、 Avoiding is the key reason organizations attempt reengineering.1) Uncertainty2) Entropy3) Synergy4) Growth17 、Which of the following would be classified under the broad heading of organizationchange by means of technology and operati

55、ons?1) A company that makes battery-powered flashlights decides to replace the metal cases with lighter-weight plastic ones.2) A manufacturer change replaces final inspections with inspections.3) An insurance company alters the process of logging and verifying claims.4) A company consolidates its of

56、fices to take advantage of PC networking.5) All of the above18 、 Moving toward a flatter organization design would be a change in1) Technology.2) Structure.3) People.4) Reengineering.19 、 The primary change required to convert to making pipe out of plastic rather than steel or copper is in the area of1) Information systems.2) Work process.3) Work sequences.4) Control systems.5) Enter