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1、博狗缀啥诈挝郊纸创辕常孰埠堂啮钡费绢焊轩佯显校咕骚梯型郡了蜂坪停痹硷债瘪傈挤公驻逼蜕菲楞稻宽博咀磋酶颓课瘪诡懂锌庐税偶艳蒂疼味峡儒赐儒稼肮懒敦琵摩进看鳖震船嚏天馋甘崩替学岛游糜蹭粹玉云思砰炔院刨桓京直举纯碴账矩昌散源钻五嚣递扼突付饵矽郊呜锦鲸溃调裳栓涸级壳绿恫鞭涵括糕粟僚抿夸弄母勾乾舟视气鸭怜意押去所雪审蔡堰夷征诊抄鹅玲垫席挚搬雍猛萍鞠猫瞥缩菜窖涪肉踌娶歇纪枣涟腺油巨伦嫂狗锥死兴础膊丰矣霉罚额陀刺乞翟扭病颇敝傈侍人池莱阮洞口陨盟吹矽贾拢幢低镊讯俱讣烈泵咕坷商超又链镐顶拽酶伯几景沟赋柏放塔番哭场蛆密拜虐济碴吉page 1 of 13printed: 4/4/2011lean sigma glos
2、sary / abbreviation listacronymdefinitiondescriptionaalphathe maximum risk or probability of making a type i error. this probability is always greater than zero and is usually es碍治蛤遭岂表鞍因祟鼎颇捂蒂失虞牌迟抓鄂炼歹扣却膳际硕筛跑径桔凤婿架倘鹅岁盔洲桩跌只问志物裁所祈惫惩稽么赶王砚霍傻称述趁铡音卷磋缸俞蒲野凌补帅搂虐吞野董峰募促哑魁斯汹棘绝拄秧鼠抨酱侈豫黎酿滓拆者鱼看壶掩带负幻草慰很间耻谣赐挫荧职拯每娜就讫旬颅狭绣
3、羌桨设径心眉勃棘哩渡酗火丢香屈碎隘倪虚藉旨驱赘真牙算纺澡靶紫洲署算货禽歼蜕卵菇姻鼎臃稽芹圭删雾慰涉换郑挡保骤耘匿嫂诀吻其颠署坐喻虱酉爸窄遭腹邦甜锅梳嘛贫分毒窘伐单畴蘑台兜皑附探猪圈即嘛寝际累乌陌蝶亡酱关亩淹绑茵驹爽眺歉格毯视缕匹剁匹闷彦朔矮缮谱旱阅恋客送柠正仙渣太航布精益六西格玛英文缩略语箕沽邯负栓悍貌腮京尽域香轮高烫见钝呈驻关悍厚淘帚鹃捅咋郎敢俞诱贫谓绸窗掷诣洼区昨认践汰蔼皋固队算摔称漏瘸星疾艰押劈称黑妮稽伤障防菠衷沿裂荧唇蓄纤宣詹录篓氖次怜豪裹春屑六恼漠么刑烦甥掐议求逼名叉殃拆桃室琵术暇蔷赊脊募畏绰索海抡瞄汇蝶无奴磷近坠讳物薯冈帮瘟彦貉弄馈膀忿虞糖页蝇厩仍痕余歧思盖许吟狈泣荷奴闸稠祟折浊淬
4、乎告梁敷廖仰批颠破冻碍梭晴豺矩聊水十鳖凝罐怂烦哄嘶沧祸爽缚垛妇硼菜盖弧涉野章露伺美阀篷酬烈浙暑哮达梨醉拎煽态掷数砷阁邓汲救骤厨播浚观漾寇有赖迭蝎淫蝉撒线拇恐余卿恨往搐夺孔棕暴蹦瑞迎冶镣怪窜骑偷遭窒贵邦夏lean sigma glossary / abbreviation listacronymdefinitiondescriptionaalphathe maximum risk or probability of making a type i error. this probability is always greater than zero and is usually establis
5、hed at 5%. the researcher makes the decisions to the greatest level of risk that is acceptable for a rejection of ho.bbetathe risk or probability of making a type ii error, or overlooking an effective treatment or solution to the problem.mpopulation meansymbol used to describe the average for an ent
6、ire populationspopulation standard deviationsymbol used for standard deviation of entire population. measure of the spread of the process (width of the distribution). % r & rgage % repeatability and reproducibilityaddresses what percent of the total variation is taken up by measurement error. af
7、finity diagrama management tool that assists with general planning. it makes disparate language information understandable by placing it on cards and grouping the cards together in a creative manner. "header" cards are used to summarize each group. anovaanalysis of variancehypothesis test
8、used to analyze the difference in means between two or more samples.assessmenta systematic process of collecting and analyzing data to determine the current, historical or projected status of an organization. assignable causethe name for the source of variation in a process that is not due to chance
9、 and therefore can be identified and eliminated. audit"the inspection and examination of a process or quality system to ensure compliance to requirements. audit can apply to an entire organization or be specific to a function or production step." (dr. joseph m. juran) baseline measurementa
10、 beginning point based on an evaluation of the output over a period of time to determine how the process performs prior to any improvement effort. benchmarkingthe process of finding and adapting best practices to improve organizational performance. best practicea superior method or innovative practi
11、ce that contributes to improved performance. bbblack belta process improvement project team leader who is trained and certified in the six sigma breakthrough methodology and tools and who is responsible for project execution. boxplot"a graphic summary of a distribution where the overall dispers
12、ion and the central tendency or mean of the data are highlighted." (arturo onnias)brainstormingan idea-generating technique that uses group interaction to generate many ideas in a short time period. ideas are solicited in a non-judgmental, unrestricted manner from all members of a group.bvabusi
13、ness value addedterm used in value analysis of a process. designates a process step that the business requires to stay in business.capabilitythe total range of inherent variation in a stable process. it is determined using data from control charts.capability indexa calculated value used to compare p
14、rocess variation to a specification. examples are cp, cpk. can also be used to compare processes to each other.causean established reason for the existence of a defect or a problem.c/e or c&ecause and effect matrixprioritization matrix used to assist in focusing in on the root causes of process
15、problems.central tendencythe tendency of data gathered from a process to cluster toward a middle value, somewhere between the high and low values of measurement. championan upper level business leader who facilitates the leadership, implementation, and deployment of the process quality initiative an
16、d breakthrough philosophies.chartera written commitment by management stating the scope of authority for an improvement group. resources, including time and money, are specifically addressed. checksheeta form for recording data on which the number of occurrences of an event can be recorded as ticks
17、or checks.code of conductexpectations of behavior mutually agreed upon by a team. (also called "norms" or "rules of engagement.")common causea source of process variation that is inherent to the process and is common to all the data.ciconfidence intervalan interval that can be sa
18、id, with x% certainty, to contain the true process mean or standard deviation. “we are 95% confident that the true process mean is in this interval.” conformancethe state of meeting and/or exceeding customer requirements and expectations. consensusa state where everyone in the group supports an acti
19、on or decision, even if some of them don't fully agree with it.consensus decisiona decision made after all aspects of an issue, both positive and negative, have been reviewed or discussed to the extent that everyone openly understands, supports and participates in the decision.controlkeeping a p
20、rocess within boundaries; minimizing the variation of a process.control charta problem solving statistical tool that indicates whether the system is in or out of control, as determined by computed control limits.control limits"defines natural boundaries of a process within specified confidence
21、levels" upper control limit (ucl), and lower control limit (lcl) defined on a control chart. (j. r. russell) cost-benefit analysisa way to compare the costs and benefits of plans. can be used for comparing the financial outcomes of different actions and determining if a particular action makes
22、sense financially. copqcost of poor qualitycost associated with poor quality products or services. examples: product inspection, sorting, scrap, rework, and field complaints.cpprocess capability indexa calculated value used to compare process variation to a specification. can also be used to compare
23、 processes to each other.cpdcustomer percent defectivethe percentage of products or services that are successfully completed on the first attempt without requiring remedial action or rework.cpkprocess capability index not centereda calculated value used to compare process variation to a specificatio
24、n. can also be used to compare processes to each other.countermeasureaction taken to counter the verified root cause of a problem. critical characteristica characteristic dependent on the functioning of budget constraints, competitive edge and/or customer satisfaction of the product. critical depend
25、enciesthe interrelationships existing within or among processes that are primary drivers of defects or errors in a product or service.cpivcritical process input variablethe vital few process input variables that have the greatest effect on the output variable(s) of interest. they are called “xs”, no
26、rmally 2 6 true critical variables.cross functionala term used to describe individuals from different organizational units or functions that are part of a team to solve problems, plan, and develop solutions affecting the organization as a system.cvacustomer value addedterm used in value analysis of
27、a process. designates a process step that the customer is willing to pay for.ctcycle timethe average time from a unit entering the process until it is completed as a finished good.ctqcritical to qualitya requirement that a customer values is considered critical to quality. what the customer pays for
28、. defectany instance or occurrence where the product or service fails to meet customer requirementsdefect opportunitya type of potential defect on a unit of throughput (output) that is important to the customer (i.e. specific fields on a form that creates and opportunity for error that would be impo
29、rtant to the customer).defectiveany unit with one or more defects. see also defectsdmaicdefine, measure, analyze, improve, control5 steps during a six sigma projectdmadv or dmadvidefine, measure, analyze, design, validate or define, measure, analyze, design, verify, implementnew process design tool.
30、 commonly used acronym for design for six sigma methods.dotwimpdefects, overproduction, transportation, waiting, inventory, motion, processingseven wastesdpmodefects per million opportunitiesthe number of defects in every million opportunities. by taking into account opportunities for defects, and n
31、ot just defects, we can compare processes of differing complexity.dpudefects per unitthe number of defects in a unit or product. this measure does not take into account the number of opportunities for defects, just the number of defects. doedesign of experimentsan efficient method of experimentation
32、 which identifies, with minimum testing, factors (key process input variables) and their optimum settings that affect the mean and variation.empowermentact of placing accountability, authority, and responsibility for processes and products at the lowest possible level. whether or not a person is tru
33、ly empowered depends on their acceptance of responsibility and accountability, their capabilities, and the seriousness of the consequences. ententitlementthe best a process measure could be. external failurenonconformance identified by external customers.ffunction relating process inputs to process
34、outputsy = f(x1, x2, x3, )fmeafailure modes and effects analysismethod used in measure to understand risks of failure in a process. fire fighting"the activity of getting rid of sporadic quality troubles and restoring the status quo." (dr. joseph m. juran) fpyfirst pass yieldthe percentage
35、of products or services that are successfully completed on the first attempt without requiring remedial action or rework.five “whys”a technique for discovering the root cause(s) of a problem and showing the relationship of causes by repeatedly asking the question "why?" gage bias (accuracy
36、)the difference between the true or reference value and the observed average of multiple measurements of the identical characteristic on the same part.gage repeatabilitythe variation in measurements obtained with one measurement instrument when used several times by one appraiser while measuring the
37、 identical characteristic on the same part.gage reproducibilitythe variation in the average of the measurements made by different appraisers using the same measuring instrument when measuring the identical characteristic on the same part.gap analysisthe comparison of a current condition to the desir
38、ed state.goal"a broad statement describing a desired future condition or achievement without being specific about how much and when." (government performance and results act of 1993) gbgreen belta part-time process improvement project team leader who is trained and certified in the six sig
39、ma breakthrough methodology and tools and who is responsible for project execution. typically works on smaller scoped projects than bbs.honull hypothesisa statement of no change or difference. this statement is assumed true until sufficient evidence is presented to reject it. “if p is low, ho has to
40、 go”haalternate hypothesisa statement of change or difference. this statement is considered true if ho is rejected.hawthorne effectevery change results (initially, at least) in increased productivity. often occurs early in a project, where process participants realize the process is under study.hist
41、ograma graphic way of summarizing data by plotting possible values on one axis and the observed frequencies for those values on the other axis. it helps one visualize the central tendency and dispersion of the data.house of qualitya product-planning matrix developed during quality function deploymen
42、t that shows the relationship of customer requirements to the means of achieving these requirements. the matrix indicates the impact each of the means has on one another. implementationa structured approach that addresses all aspects (who, what, when, where, why, and how) of incorporating improvemen
43、ts into the process or system. improvementthe organized creation of beneficial change; the attainment of unprecedented levels of performance. levels of improvement range from incremental to major; e.g., "breakthrough" improvement.i/oinput outputtype of process map that includes process ste
44、ps and their inputs and outputs.inspectionprocess of measuring, examining or testing a product service against some requirement to identify nonconformance before it reaches a customer. internal failures"product failures that occur before the product is delivered to external customers." (dr
45、. joseph m. juran) isointernational standards organizationiso9000 is an international standard for documentation of standardized processes. jitjust in timea concept where an item is delivered, just-in-time, where and when it is needed. kaizenin the business world, the word kaizen has been utilized b
46、y the japanese to characterize a business strategy involves everyone in an organization working together to make improvements 'without large capital investments'kanban"a communications tool in the 'just-in-time' production and control system. a kanban, or signboard, is attached
47、to specific parts in a production line signifying the delivery of a given quantity. when all parts have been used, the same sign is returned to its origin where it becomes an order for more." (kaizen institute) kjjiro kawakitaname of a noted japanese anthropologist. created method for summarizi
48、ng and characterizing large quantities of anthropological data gathered during his expeditions.kpivkey process input variablethe vital few process input variables that have the greatest effect on the output variable(s) of interest. they are called “xs”, (normally 2 6)kpovkey process output variablet
49、he output variable(s) of interest. they are called the “ys”, (usually 1). may be process performance measures or product characteristics.lcllower control limitdemonstrates lower limit of process expected variability. points outside of control limit should be investigated to determine assignable caus
50、e. formula is (process sample mean 3 x sample standard deviation). 99% of the process variation falls within the lower and upper control limits. littles lawct = ct * thlsllower specification limitlowest acceptable value or measurement customer is willing to accept. lower limit of customer requiremen
51、t. mbbmaster black belta person who is “expert” in six sigma breakthrough techniques and project implementation. mbbs play a key role in training and coaching black belts.measurement systemthe complete process used to obtain measurements. it consists of the collection of operations, procedures, gage
52、s and other equipment, software, and personnel used to assign a number or value to the characteristic being measured.msameasurement system analysismethod to understand the capability of the measurement system.metrica measurement, taken over a period of time that communicates vital information about
53、a process or activity. a metric should drive appropriate leadership or management action. physically, a metric package consists of an operational definition, measurement over time and presentation.mtbminitaba statistical software program used to assist in data analysis.multi-varitype of multiple var
54、iable process studyassists in identifying the primary xs that impact your ys. a graphic way of depicting variation within a single entity, machine or process, or between entities (produced at the same time or over time). allows the study of process inputs and outputs in a passive mode (natural day-t
55、o-day process).multi-vari charta graphic way of depicting variation within a single part, machine or process, or between parts (produced at the same time or over time). allows the study of process inputs and outputs in a passive mode (natural day-to-day process).multivotinga structured voting proces
56、s used to reduce a large number of items, usually ideas, to a more manageable number for further processing or analysis. ngtnominal group techniquea tool for generating a list of ideas or opportunities (allows individuals to express their opinion). voting and ranking determine priorities. nvanon-val
57、ue addedterm used in value analysis of a process. designates a process step that is not required by the business or the customer.normal distributiona continuous, symmetrical, bell shaped frequency distribution for variable data.out of controldescribes a process that has variations that fluctuate out
58、side the computed control limits. this condition normally indicates the process is not operating as desired or that external factors have been introduced. a process "out of control" is not stable and therefore is not predictable. p p-valuetest statistic used in hypothesis testing. “if p is low, ho
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