市教育局机信访工作方案

1、市教育局机信访工作方案2013年是全面贯彻落实党的十八大精神的开局之年，是实施“十二五”教育发展规划承上启下的关键之年。全市教育系统要认真学习党的十八大精神，全面落实中央、省、市各级政府信访工作会议要求，改进工作作风，真抓实干，务求实效，进一步做好新形势下教育信访工作，为全市教育事业的改革和可持续性发展营造和谐、稳定的社会环境。一、坚持群众路线，做到“四个确保”。一切从实际出发，密切党群、干群关系，坚持全心全意为人民服务的宗旨，努力做到“四个确保”，即确保不发生大规模进京上访和聚集，确保不发生因信访问题引发重大群体性事件，确保不发生有影响的个人极端事件，确保不发生因工作不当引起的负面炒作。二、

2、认清形势，理清思路。进一步增强做好新形势下信访工作的紧迫感和责任感，加强领导，扎实工作。把信访工作列入重要议事日程，定期分析研究信访工作，及时排查和化解各种矛盾。信访工作人员要熟练掌握信访工作各项方针政策和法律、法规，努力提高自身的政治素质和业务能力。三、进一步推进领导干部接访下访工作。进一步完善领导干部接访、包案制度，着力打造沟通联系群众、化解矛盾纠纷、促进社会和谐稳定的平台。主要领导每月至少安排一天时间、副职领导每月至少安排两天时间接待群众来访，相关处室安排人员陪访，并将领导信访接待日安排及时上网、上墙公布，为群众来访提供方便，同时主动接受群众监督。密切结合教育系统的实际情况，积极采取下访

3、、约访等方式，深入基层化解矛盾，解决问题。四、抓住接访重点，提高接访实效。将疑难复杂、涉及面广、政策性强以及苗头性、群体性的信访事件作为领导干部接访下访的重点，加大解决力度。进一步完善市教育局信访工作领导责任制，强化接访责任，提高接访下访的针对性和实效性，五、及时就地解决信访问题。及时受理初信初访，坚持“谁主管，谁负责”和依法按政策办事的原则，力争在第一时间、第一地点一次性妥善解决问题。对信访人的合理要求，要从关心和爱护的角度出发，尽力帮助解决，避免重复信访；信访人的要求不合法或反映的问题与事实不符，要通过耐心细致的解释工作，使上访群众心服口服，防止矛盾激化。六、妥善处理重信重访。对同一问题连

4、续多次来信来访的，要进一步加大工作力度，认真分析案情，查找症结，研究措施，确保不因处置不当而造成越级信访。七、全面排查化解矛盾纠纷。 进一步完善市教育系统开展社会稳定风险评估实施办法和市教育系统社会稳定风险评估工作程序，对可能引发集体访和大规模聚集的苗头和隐患，做到准确掌握，及时处理，有效化解八、抓好信访工作的督查督办。重点督办上级交办件、领导批示件、领导包案件。坚持与信访人面对面，与信访部门面对面，与责任单位面对面，确保件件有落实，事事有结果。真正把领导责任制、部门责任制、个人责任制落实到具体工作中。qcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2ch

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