PPT模板酒店筹备训练方针PREOPENINGTRAININGROADMAPDRAFT

1、confidential0pre-opening training road maptraining manageron-board training administrationtraining budget approval, ff&e and on-boarding kit deliverypre-opening training plan - 6 months - 5 months- 4 months2 months priorday 0opening datereview the implementation of pre-opening training planpre-o

2、pening training activity commencementtraining systemtraining system and trainers club establishment coordination of system training, vendor training and government training1 months priorcoordination of trial runseptember 2007confidential1details of each stagedescriptionn induction program for tm inc

3、ludes: roles & responsibility world of ihg winning ways & ihg commitment brand induction and brand service program overview opening kit i-connect learning resource centre i-connect training leader resource centreon-boarding programsrecruitment of tmtraining critical pathtraining ff&e and

4、 budgettraining department establishmenton-boarding kitn get familiar with the sheet and keep on trackn update on bi-weekly basisn work out training ff&e list and training budget, communicate with gm & fc and get approvaln set up training office, select training team members and get them tra

5、ined with ihg knowledgen design and work out the pattern & content of on-boarding kit and communicate with gm/dhstraining manager on-boardtraining administrationconfidential2details of each stagemass orientation /hotel orientationtraining plan for excom / dhs (b2-b5)training plan for rank &

6、file (b8-b10)specialized programn work out mass orientation/orientation agenda, communicate with dhs and obtain gms approvaln select the orientation venue and work out the venue decoration plan* refer to mass orientation/hotel orientation program listn training program overviewn brand trainingn ihg

7、knowledge and culturen management programn management team building* refer to excom/dhs program listn training program overviewn brand trainingn ihg knowledge and culturen accelerated leadership development program* refer to supervisors program listn program for fo / hskpn program for f&bn progr

8、am for sales n program for admin* refer to specialized program listtraining plan for supervisors (b6-b7)n training program overviewn brand trainingn ihg knowledge and culturen generic training program* refer to rank & file program listresources available in corporate officen training packn video

9、 diskn poster & banner designn who to contact * refer to resources available listpre-opening training planconfidential3details of each stagemass orientation / hotel orientation program listobjective: to help all employees settle into the new working environment quickly and smoothly, by presentin

10、g information about the management company, hotel, owner and industryprogramdurationtrainerresources available welcome keynotes from gm and the team1 hourgm/excomsample to be available soon connecting you to ihg2 hourstraining teamshanghai office our winning ways2 hourstraining teami-connect homepag

11、e room to be yourself - ihg commitment1 hourhr managermerlin our people what we have in the hotel introduction to hotel1.5 hourstraining teamn/a introduction to owning company1 hourtraining teamn/a how to evaluate our work guest satisfaction tracking system3 hoursfomi-connect / the way we work new l

12、ook - grooming & hygiene1.5 hourtraining teamsample to be available soon the way we behave - basic manner1.5 hourtraining teamsample to be available soon the guide to success - employee handbook1.5 hourhr managersample to be available soon how we take care of you - compensation & benefit1 ho

13、urhr managersample to be available soon how to shape your workplace - employee survey1 hourshr manageri-connect / the way we work how we reward you - recognition program 2 hourshr manageri-connect / brand performance how our brand works brand service program3 hourstraining teami-connect / our people

14、 how you answer the phone - telephone courtesy1.5 hourschief operator sample to be available soonconfidential4details of each stageprogrampriority(1-3)objectiveresources available pre-opening training program overview1 to brief them on pre-opening programs list, objective, duration and target audien

15、ce. n/a brand service training1 to familiarize them with the specific brand history, attributes, identity, positioning and philosophy. i-connect / our people winning ways and ihg commitment1 to familiarize them with the ihg company culture.i-connect pcr, partners card and ihg disclosure policy2 to f

16、amiliarize them with pcr enrollment process, owner card benefit and disclosure policy. shanghai office competency based interviewing1 to develop practical competency interviewing skills to select employees according to certain criteria. to brief participants on the interviewing process and ihg compe

17、tency guide. i-connect / our people trainer development program overview2 to introduce ihg mtd, ctc and gtc program and trainer accreditation process to them. i-connect / our people managing training & development2 be able to analyze training & development needs, build and communicate traini

18、ng & development plan and make evaluation for both a group and an individual. i-connect / our people group training certificate2 become certified gtc trainer and be able to conduct group training according to ihg standard. i-connect / our people employee recognition program2 to brief them on per

19、sonnel admin aspects, local labor law, normal practices, disciplinary procedure and employee recognition program within the hotel.n/a on boarding2 to gain knowledge and process of on boarding process. to assist on boarding advisors to establish a supportive environment for new team members. i-connec

20、t / our peopleexcom / dhs (b2-b5) program listto be continuedconfidential5details of each stageprogrampriority(1-3)objectiveresources available risk management2 to make them understand the potential risks within the hotel and be able to manage the situation and prevent it from developing into crisis

21、shanghai office performance management2 to brief them on ihg performance management criteria and professional process. i-connect / our people succession planning3 to provide the guideline and process to them to build a talent pool for the future and create a career path for potential employees.i-con

22、nect / our people quality and continuous improvement program overview3 to gain knowledge and process of gsts, es, qes and tqm. to get to know how to use i-series toolkit to improve hotel service quality.i-connect / the way we work management team building2 to create team spirit and enhance cooperati

23、on among management team members. n/aexcom / dhs (b2-b5) program listby*: how many months before openingcontinuedconfidential6details of each stagesupervisors (b6-b7) program listprogrampriority(1-3)objectiveresources available pre-opening training program overview1 to brief them on pre-opening prog

24、rams list, objective, duration and target audience. n/a brand service training1 to familiarize them with the specific brand history, attributes, identity, positioning and philosophy. i-connect / our people winning ways and ihg commitment1 to familiarize them with the ihg company culture. i-connect &

25、amp; merlin pcr, partners card and ihg disclosure policy2 to familiarize them with pcr enrollment process, owner card benefit and disclosure policy shanghai office on boarding2 to gain knowledge and process of on boarding process. be able to play an on boarding advisors role to establish a supportiv

26、e environment for new team members. i-connect / our people managing training & development2 be able to analyze training & development needs, build and communicate training & development plan and make evaluation for both a group and an individual. i-connect / our people craft training cer

27、tificate2 become certified ctc trainer and be able to conduct craft training according to ihg standard. i-connect / our people group training certificate2 become certified gtc trainer and be able to conduct group training according to ihg standard. i-connect / our people accelerated leadership devel

28、opment program1 to understand the role a supervisor should play and be able to demonstrate different leadership skills in working places.shanghai office quality and continuous improvement program overview3 to gain knowledge and process of gsts, es, qes and tqm. to get to know how to use i-series too

29、lkit to improve hotel service quality.i-connect / the way we workconfidential7details of each stagerank & file (b8-b10) program listprogrampriority(1-3)objectiveresources available brand service training1 to familiarize them with the specific brand history, attributes, identity, positioning and

30、philosophy. i-connect / our people winning ways and ihg commitment1 to familiarize them with the ihg company culture. i-connect & merlin pcr, partners card and ihg disclosure policy2 to familiarize them with pcr enrollment process, owner card benefit and disclosure policy. shanghai office be my

31、guest1 to provide all guest contact employees with an understanding of the basic service skills during each guest encounter. i-connect / our people my guest my customer2 to help them to use the basic customer service skills to satisfy guests needs. i-connect / our people departmental orientation1 to

32、 familiarize them with their department.sample to be available soon inter-department product knowledge2 to familiarize them with the hotels facilities and services to ensure they are able to respond to guest requests and make upselling when appropriate. n/ato be continuedconfidential8details of each

33、 stagerank & file (b8-b10) program listprogrampriority(1-3)objectiveresources available fire life safety1 to familiarize them with hotel fire prevention / fire evacuation procedure.sample to be available soon make up training1 to guide female employees to apply make-up properlyn/a environmental

34、friendly2 to promote and encourage energy conservative activities in every possible opportunity. n/a on boarding2 to gain knowledge and process of on boarding process. be able to play an obas role to establish a supportive environment for new team members. i-connect / our peoplecontinuedconfidential

35、9details of each stagespecialized program listprogramtargetaudienceobjectiveresources available strategic selling 1s&mto gain knowledge of the sales platform concept and the strategic sales process and how it supports our strategic sales strategy. shanghai office ufo upselling front officefoto i

36、ntroduce to fd employees the sales technique to create incremental revenue and be more motivated and creative with regard to upselling. i-connect / our people sweet selling with extra effort togetherf&bto enable all f&b employees to identify sales opportunities and make suggestive selling. i

37、-connect / our people respro reservations programfo, rsvnto ensure the rsvn agents, receptionist, catering sales to master the reservation selling skills to better sell the products and service. i-connect / our people iqallto provide all guest contact employees with an overview of how to improve gue

38、st satisfaction and gsts results for the 4 key drivers relating to staff interactions. shanghai office i cleanhskpto provide a revolutionizing hskp process to improve gsts scores in the area of guest room cleanliness. shanghai office i arrivefoto provide a integral, effective and optimum method to r

39、enovate all processes impacting check-in. shanghai office i openerf&bto provide all f&b employees with an overview of how to improve the f&b service and production quality as well as to improve the gsts scores in the area of breakfast.shanghai office i fixengineering to provide analysis,

40、 actions plan and ongoint audit tools to ensure the short term addressing of room maintenance and hardware conditions.shanghai office secretary skillsadmin.to introduce the routine secretarial work, professional working behavior and office working procedure.sample to be available soon first aidselec

41、ted to gain knowledge of first aid, including cpr (cardiopulmonary resuscitation). n/a foreign language trainingfront lineto improve the employee english communication skills for better guest service. n/aconfidential10details of each stageresources available in corporate officeprogramresources avail

42、ablewho to contact brand training intercontinental experience you bring it to life cascade slides, engagement game box, leaders workbook, managers workbook, employee workbook service promise posters, employee service posters, guest service posters, commitment board, wallet cercontinental-

43、employeeengagement.co.ukuser name: intercontinentalpassword: winning ways winning ways posters & table cardanita qian, administrative assistant, human resources021- 2893 3311 ihg commitment cascade slides, banner designanita qian be my guest video diskanita qian strategic selling 1 corporate tra

44、iner to be invited for delivery sam gao, sales training manager021 -2893 3335 priority club reward training pack sample enrollment form & sample cardjessie chen / jerry yangrevenue system trainerhotel openings021-2893 3305 / 2893 3322 quality & continuous improvement i-series toolkit disc fo

45、r iq, i clean, i arrive, i opener and i fixaellen lu, manager, quality & continuous improvement021 2893 3299 risk management risk management training pack christopher chenmanager, loss prevention021 2893 3234 cbi, mtd, ctc & gtc corporate trainer to be invited for delivery check corporate an

46、nual t&d calendar for registrationnikki yang, training managerhotel openings021 2893 3371confidential11details of each stagepre-opening generic training planpre-opening departmental training plantraining policy & procedure and training formsn communicate with dhs, work out generic training p

47、lan and obtain gms approvaln issue generic training plan to all departments for implementationn issue pre-opening training plan template and requirementn collect training plan, task list, sop and flowchartsn consolidate training plan and submit to gm for reviewn monitor and coordinate the implementa

48、tion of departmental trainingn select departmental trainer according to certain criterian establish trainers club, issue job description and explain trainers responsibilityn conduct trainers skills workshop, like mtd, ctc and gtc, etcn set up training review system and evaluate trainers performance

49、on regular basistrainers clubn communicate with dhs, implement inter-department cross training inside the hoteln identify training needs, send potential employees to sister hotels for cross exposuren send group of employees to sister hotels for pre-opening on-job trainingcross trainingn adapt traini

50、ng p&ps, communicate with gmn tailor make training formsn distribute and explain training p&ps and forms to all dhs and trainersn implement p&ps and start using forms in daily training activities training systemconfidential12details of each stagepms trainingoperapabx trainingpos infrasys

51、 trainingn liaise with fc, it manager and fomn provide venue and necessary facilitiesn make coordination and record accordinglyn liaise with doe, it manager and fomn provide necessary facilitiesn make coordination and record accordingly n liaise with dosm, it manager and fomn contact regional revenu

52、e trainer for preparationn provide venue and necessary facilitiesn make coordination and record accordingly holidex trainingn liaise with fc, it manager and dohrn provide venue and necessary facilitiesn make coordination and record accordinglyhr system trainingn liaise with fc, it manager, fom and d

53、ofbn provide venue and necessary facilities n make coordination and record accordinglyn liaise with fc and it managern provide venue and necessary facilitiesn make coordination and record accordinglyaccounting system trainingcoordination of system trainingconfidential13details of each stagedescripti

54、onn liaise with fom and local psb for front desk registration regulation trainingn liaise with security manager and local psb for fire and safety certification traininghaccp / hygienepsb traininglodging system trainingsteward chemical traininghskp/ laundry chemical trainingwine / cigar knowledgen liaise with fom, hskper and doe for lodging system operation process tra