体验商务英语第二册Unit9Managingpeople课件

1、quotations about managementmanagement is nothing more than motivating other people.i believe managing is like holding a dove in your hand. if you hold it too tightly you kill it, but if you hold it too loosely, you lose it.if you want to manage somebody, manage yourself. do that well and youll be re

2、ady to stop managing. and start leading.which of the above quotations do you agree with? why?starting upawhat qualities and skills should a good manager have? choose the six most important from the list.to be a good manager you need to:1 like people;2 enjoy working with others;3 give orders;4 listen

3、 to others;5 make suggestions;6 judge peoples abilities;7 plan ahead;8 be good with numbers;9 make good presentations;10 be persuasive bif you are managing people from different cultures, what other qualities and skills do you need?listeninggood managersalisten to the first part of the interview &am

4、p; complete the chart.managers need to be good at in order to1 observing2 listening3 asking questions4 speaking_ the behavior, the _ and _ of their staff._ their staffs _._ all the _ they need to make the right decisions_ their _ clearly to all their staff.understandstrengthsweaknesseslearn aboutpro

5、blemsfind outinformationcommunicateobjectiveslisteninggood managersblisten to the second part of the interview. decide whether these statements are true or false. 1 plan in advance.2 find out about the local language, culture and conditions.3 get to know the local people.4 try to become experts as s

6、oon as possible5 spend time observing and asking questionstruetruetruetruefalselisteninggood managersclisten to the third part of the interview and answer these questions.1 what do foreign managers often want from asian staff?they mistakenly want them to be more forceful, to deal with problems logic

7、ally and to be ambitious.2 what do managers sometimes ignore?they ignore the background, education and cultural differences between themselves and their staff.3 why might the managers underestimate the local skills and abilities?they focus too much on staffs weaknesses, jump to conclusions too quick

8、ly and label all local staff as the same.listeninggood managersdwhat advice would you give to a foreign manager who is going to manage staff in your country?vocabularyverbs and prepositionsamatch the verbs 1 to 7 with the prepositions and phrases a) to g).a good manager should:1 respond2 listen3 dea

9、l4 believe5 delegate6 communicate7 investin their employees abilitiesto a deputy as often as possibleto employees concerns promptlywith colleagues clearlywith problems quicklyin regular training courses for employeesto all suggestions from staffbwhich do you think are the three most important qualit

10、ies in exercise a?vocabularyverbs and prepositionssomeone something 1 a) report to b) report on2 a) apologize for b) apologize to3 a) talk to b) talk about4 a) agree with b) agree on5 a) argue about b) argue withcsome verbs combine with more than one preposition.decide whether the following combine

11、with someoneor something.vocabularyverbs and prepositionsdcomplete these sentences with suitable prepositions from exercise c.1 i agree _ her that we need to change our marketing strategy.2 i talk _ my boss every monday at our regular meeting.3 we argue _ next years budget for over an hour.4 he apol

12、ogized _ losing his temper.5 we talked _ our financial problems for a long time.6 the finance director argued _ our managing director over profit sharing.7 i apologized _ paula for giving her the wrong figures.8 can we agree _ the date of our next meeting?withtoaboutforaboutwithtoonvocabularyverbs a

13、nd prepositions1. 迄今为止还没人对我们的投诉作出回应。(respond to)2. 总经理向工人保证他将亲自处理这个问题。(deal with )3. 你要相信自己，否则你永远都不会成功。(believe in )4. 经理应当学会向员工放权。(delegate to )5. 我们应尽力提高与他人沟通的能力。(communicate with )6. 公司大力投资进行新产品的研发。(invest in )7. 今天上午我向董事会汇报了今年的销售情况。(report to about )8. 我们就装货中出现的差错真诚地向你方道歉。(apologize to for )9. 我

14、想和你谈谈新产品广告宣传方面的事。(talk to about )10. 谈判进行了一上午，但双方仍不能在价格上达成一致。(agree with . on)11. 双方在价格问题上争论不休。(argue with about ) 12. 你最好向他解释一下你的观点。(explain to )translations exercisevocabularyverbs and prepositions1. so far no one has responded to our complaints.2. the managing director promised to the workers tha

15、t he would deal with the problem himself.3. you should believe in yourself, or you will never succeed.4. managers should learn to delegate power to their staff.5. we should try our best to improve our ability to communicate with others.6. the company has invested heavily in research and development.

16、7. this morning i reported to the board of directors on this years sales.8. we sincerely apologize to you for the mistake we made in packing your order.9. i would like to talk to you about the advertising campaign for our new product.10. the negotiation went on the whole morning, but the two parties

17、 still could not agree with each other on prices.11. the two parties argue with each other about prices.12. youd better explain to him your ideas.readingmanaging across culturesread the article and answer the questions.part i (para 1 2) the globalization trend & the cultural problems1. why are t

18、here so many people working abroad now?it is because of the recent globalization trend. many companies have expanded globally through mergers, joint ventures and co-operation with foreign firms.2. do these people come across cultural problems & what is their failure rate?many of them have diffic

19、ulty adapting to the new culture and their failure rate is as high as 30%.readingmanaging across culturespart ii (para. 3 4)two typical failureswhat did the german manager do with his staff in england?he stopped his staff from drinking and did not allow them off the premises at lunchtimes.what did t

20、he american manager do with his staff in france? he tried various ways to win the trust of his staff but failed. the nicer he tried to be to the staff, the more strongly the staff believed that he was trying to take advantage of them.readingmanaging across cultureswhat was the german managers mistak

21、e?he did not pay enough attention to the cultural differences and was not flexible enough. he was too hard on the staff.what was the american managers mistake?he used the american ways to gain staffs trust, which didnt work in france. his friendly behavior only strengthened the staffs feeling that t

22、hey were being exploited by the management.part iii (para. 5 6)the mistakes of the german and american managersreadingmanaging across cultureswhat are the problems for the managers working in foreign countries?there may be misunderstandings between them and their employees. they may find that the te

23、chniques that worked at home are not effective in the new workplaces.part iv (para. 7)the cultural problems and the frustrationsreadingmanaging across culturesamany us managers are sent abroad to work; some find it difficult to adapt to local conditions. what do you think the figure is?1 approximate

24、ly 1 in 72 approximately 1 in 53 approximately 1 in 3b answer these questions about the article.1 why has the number of people working abroad increased?it is because of the globalization trend.2 who did the following the german manager in england or the american manager in france?a) he made staff st

25、ay inside the building at lunchtime.b) he gave staff targets.c) he had meals with each member of staff.d) he stopped staff drinking during working hours.e) he seemed to be watching his staff.f) he worked harder than other staff.german managergerman manageramerican manageramerican manageramerican man

26、ageramerican managerreadingmanaging across cultures3 what are the differences in the way the two managers managed their staff?the german manager didnt pay enough attention to the cultural differences while the american manager tried to get staffs trust in american ways which didnt work in france.cma

27、tch words from each column to make common word combinations.1 adapt to2 take up3 set4 apply5 develop rules relationships goals a position a new culturelanguage reviewreported speechif we report what another person has said, we usually do not use the speakers exact words (direct speech), but reported

28、 (indirect) speech. direct speech“im going to meet one of my clients here tomorrow.” said the manager.reported (indirect) speechthe manager said that he was going to meet one of his clients there the next day.sentence structure: “” that clausepronoun: i he my - histense: am going to was going totime

29、 & place expressions:tomorrow the next dayhere - therestatementlanguage reviewreported speechquestiondirect speech“do you have any class this morning?” a teacher asked me.“why dont you speak english in class?” the english teacher asked.reported speecha teacher asked me if/whether i had any class

30、 that morning.the english teacher asked me why i didnt speak english in class.question indirect questiondo you have if/whether i had why dont you why i didnt question wordsyes-no question: if, whetherwh-question: wh- wordslanguage reviewreported speechrequest direct speech“say hello to your mum for

31、me.” she said to me.“dont give up, bob.” he said.reported speechshe asked me to say hello to my mum for her.he told bob not to give up.request to v- phrasepositive: to v-phrasenegative: not to v-phrasechoose a suitable verbshe said she asked me he said he told bob language reviewreported speecha com

32、plete these sentences with the correct form of say or tell.1 he _ that he was finding it difficult to manage people.2 he _ me that he was finding it difficult to manage people.3 she _ him to improve his performance.4 she _ they would never agree.5 my boss _ me not to pay the invoice.6 he _ that he w

33、orked for general electric.saidtoldtoldsaidtoldsaidlanguage reviewreported speechbuse say, tell and ask to report the dialogue between two company directors.philip i want to motivate our managers more.amanda are you delegating the less important decisions?philip i think so. and im making more time t

34、o listen to their suggestions.amanda thats good. responding to their ideas is really important.philip is the department investing enough in training?amanda yes, it is. this years budget is bigger than last years.philip said that he wanted to motivate the managers more.amanda asked philip if he was d

35、elegating the less important decisions.philip said he thought so and also said that he was making more time to listen to their suggestions.amanda said that it was good and that responding to their ideas was really important.philip asked if the department was investing enough in training.amanda said

36、that it was and that this years budget was bigger than last years.language reviewreported speechcyour colleague is away and you have been asked to check their voice mail. listen to each message. note down who rang and what was said or asked. then write a short note for your colleague.jason phoned ab

37、out the management training course. he said he wanted to confirm his place on the course and he also wanted to know who was leading it.carol rang about next fridays meeting. she asked how many people would be at the meeting and what time it would finish.maria phoned about the budget. she wanted to k

38、now how much you had spent on the tokyo trip. she said she needed to fill in the expenses claim by friday.skills socializing & entertainingasocializing is an important part of good management. when socializing for business in your country, how important are the following? being on time the way p

39、eople dress how you address people (first name or family names?) giving gifts shaking hands/ kissing/ hugging/ bowingskills socializing & entertainingbrachel, who is from the uk, is on a business trip to russia. alexandra is a russian business contact. listen to their conversation. then answer t

40、hese questions.1 what does alexandra invite rachel to do?alexandra invites rachel to have dinner at a restaurant in the town center together with some of her colleagues.2 does rachel accept?no, she declines politely because she is a bit tired and wants to relax at the hotel.c listen again and comple

41、te the extract.rachel: well, its very _, alexandra, but i think id like to relax at the hotel tonight. _ dont _. im a bit tired, quite honestly.alexandra: are you sure? youd really enjoy it.rachel: its very kind of you, but perhaps _.kind of youif youmindanother timeskills socializing & entertai

42、ningdmarta is being entertained by sven. listen to their conversation. below are the answers to three questions. what were the questions?1 well, marta, people like to be in the open air.2 i usually watch television.3 well, generally i spend time with my children.what do people here like doing in the

43、ir spare time?what about you, sven, what do you usually do after work? in the evenings?how about you, marta?skills socializing & entertainingelisten to another conversation between sven and marta. what did sven do to entertain marta?sven showed marta round stockholm and took her for a meal.flist

44、en again. in which order do you hear these sentences?im glad you enjoyed the tour.well be in touch soon.i hope you have a good journey back.thanks for showing me round the city.thanks very much for your hospitality.i really enjoyed the meal tonight. 123456skills socializing & entertainingg role

45、play these situations.1 you are having dinner with a business contact who tries to persuade you to try a type of food you hate. refuse politely.you meet a business contact in a foreign country. find out the information below. also, tell them about yourself using a) to d) as a guide. a) how they spen

46、d their weekends b) where they go for their holidays c) what they do in the evenings2 d) what kinds of hobbies and sports they likecase studythe way we do thingsbackgroundcompany product new sales teamhead:deputy:members:problemtaskmuller peterson marine (mpm)marine equipmentmullers sales managerpet

47、ersons sales managersales representatives of both companiestwo groups of sales reps have very different aims, beliefs and ways of working.help the two groups of sales reps to work together more effectively.case studythe way we do thingsmuller sales representativesgeneral approachdelivery sales repor

48、ts & confirmationpayment systemcustomer informationsales techniquesambitious, competitive, mainly interested in money, main aim is to maximize profit.promise early, unrealistic delivery dates & customers complain about it.sales reports are late & incomplete. often forget written confirmation of orders.happy with