商务英语4形考答案

1、国家开发大学商务英语4形考答案第一单元一、 选择填空题（每题10分，共5题）_? Sure, no problem. First, go see Cindy and tell her where youre going and when.选择一项：C. Can you fill me inHey Kyle, guess what! The boss is sending me to Europe for a marketing seminar next month._Youve been itching to go on a business trip for months.选择一项：A. I

2、 am sorry to hear that.B. Great! You must be happy.C. So what?If you are intending _ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.选择一项：A. to visitB. visitingC. visitedCan you fill me _ ? I need some detailed

3、 information.选择一项：A. inB. upC. out题目5题干Travellers checks are generally _ small face value.选择一项：A. atB. onC. of How would you like to go?_.选择一项：A. Ill get in touch with the railroadB. Id like to fly to Frankfurt for a stay of two daysC. I expect to depart for Frankfurt on Sunday, September 1st_? Yes,

4、 business class.选择一项：A. Will you fly business classB. When do you plan to leaveC. Where shall I make hotel reservationPlease _ an open return flight from Barcelona to Frankfurt.选择一项：A. paperB. textC. bookTravellers, when _ the checks, have to sign the checks in the presence of the bank or service cl

5、erks.选择一项：A. buyB. buyingC. to buyWe used to _ cash advances.选择一项：A. hadB. havingC. have标记题目题干_ behalf of Vancouver C&S Intl Trade Corp., I am pleased to invite you and your colleagues to visit us.选择一项：A. ForB. OnC. InYou can download and print off the _ online.选择一项：A. fromB. formC. formalMany of th

6、e banks and travel services in the western countries provide convenience for the travellers by issuing travellers _.选择一项：A. checksB. cashC. credit cards完形填空：选择正确答案，补全文章（每题10分）。How to Schedule Your Visa AppointmentPayment can be made with a UnionPay debit card or in cash. You can回答directly through th

7、e website, the Call Center, or at a Citic bank ATM. If paying at a Citic bank branch, you can pay with a UnionPay回答or with cash. If you prefer to pay in cash, the appointment website will produce a bank deposit slip回答on the type of appointment for which you have registered; the deposit slip will ind

8、icate how much you must pay. You must print this bank回答, log off the appointment site, proceed to a local Citic bank branch, present the bank deposit slip, pay the requested amount, obtain an original bank receipt for the transaction, log back into the回答, and enter the bank receipt confirmation numb

9、er into the requested field.BCACA翻译：为句子选择正确的翻译（每题10分）。1. Can you fill me in?回答A. 你能替代我一下吗？B. 你能为我填写吗？C. 你能向我详细介绍一下吗？二、 2. Not all restaurants accept the card.回答A. 所有酒店都不接受此卡。B. 并非所有酒店都接受此卡。C. 所有酒店接受的不是此卡。3. We used to have cash advances.回答A. 我们以前是预支现金。B. 我们使用已有的现金。C. 我们习惯了预支现金。三、 4. Let me know how

10、you like living out of a suitcase.回答A. 到时候告诉我没有旅行包你是怎么活下来的。B. 到时候告诉我你是怎么带着旅行包生活的。C. 到时候告诉我你怎么那么喜欢带着旅行包生活。5. It is very profitable for the issuing offices to finance the funds they collect by issuing travellers checks.回答A. 对发行机构来说，发行旅行支票提供融资便利是有利可图的。B. 对发行机构来说，融资有利可图，他们征集资金，发行旅行支票。C. 对发行机构来说，征集资金，发行旅

11、行支票，融资等，都是有利可图的。Schengen Visa Application StepsIdentify the country or countries you will be travelling to. It is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application.If you are intending to visit just one Sch

12、engen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.If you are intending to visit two or more Schengen countries, your application must be sent to the embassy or consulate of the country that shall be your main destination.If

13、you are intending to visit several Schengen countries, but do not have a main destination, you should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary.Fill out an application form beforehand to obtain a Schengen visa. You can download and print of

14、f the form online.Prepare all the requirements for your Schengen visa application. Depending on the consulate or embassy, you are required to show the following documents:A valid national passportEvidence showing the purpose of your trip (e.g. hotel reservations)Proof of medical insuranceA round-tri

15、p travel ticketProof of fundsCheck the processing time to ensure you get your Schengen visa on time. The processing time varies per embassy, so it is important to take the processing time into account when planning your trip.1. This passage is mainly about回答.A. what is a Schengen visaB. who can appl

16、y for a Schengen visaC. how to apply for a Schengen visa2. If you are intending to visit two or more Schengen countries, you will need to send your application回答.A. to the embassy or consulate of the country that shall be your main destinationB. directly with the embassy or consulate of that particu

17、lar countryC. to the embassy or consulate of the first Schengen country on your travel itinerary3. You can download and print off the form回答.A. via your phoneB. on the InternetC. by your friends4. You are required to show the following documents EXCEPT回答.A. a round-trip travel ticketB. a valid natio

18、nal passportC. a birth certificate5. The processing time is回答per embassy.A. differentB. the sameC. similar第二单元一、选择填空题（每题10分，共5题）题干 The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this? _.选择一项：A. Well, I wonder whether the recent layof

19、fs are affecting the quality of our customer serviceB. What do you think? But I have no ideaC. Thats the clients own problem, I guess What is the distance between the new building and your office? _.选择一项：A. It is near to the bus stopB. It is about 15 kilometersC. It is very close题干Some of the custom

20、ers complaints seem _ .选择一项：A. inacceptableB. unacceptableC. unaccepted题干Some stores even offer _ lanes for customers with 10 items or less to checkout quickly.选择一项：A. expireB. expressC. exact题干Customers often remain _ to a business that has excellent service even if their prices are high.选择一项：A. lo

21、yalB. loyallyC. loyalty Hello, is that Sail Moving Company? _?选择一项：A. Yes, this is Jack speaking. Thanks for calling. What can we do for youB. Yes, Im Jack. Thanks for calling. What can we do for youC. Yes, speaking. What can I do for youThe customer service representative will often allow customers

22、 to exchange the product they bought or return it for a full _ .选择一项：A. compensationB. repayC. refund题干_ the situation may be, make sure that you dont leave your customer with an unanswered question.选择一项：A. WhateverB. WheneverC. However题干If things have _ , the person youre talking to will want to kn

23、ow the reasons.选择一项：A. got upB. gone wrongC. turned down What does the customers complaint say? _.选择一项：A. He says he will write us a thank-you letterB. He says he hasnt gotten back the monitor for repairsC. He wants to know whether we could give him a discountThe American idea of customer service is

24、 _ each customer the center of attention.选择一项：A. madeB. to makeC. makeCustomers wont find store clerks sitting around _ .选择一项：A. watching TV or playing cardsB. to watch TV or play cardsC. watching TV or to play cardsIf any of the articles are damaged during move, you may make a _ for compensation wi

25、th our company.选择一项：A. requestB. demandC. claim How do you calculate the fee if we ask you to move the office furniture? _.选择一项：A. We can give you a 10% discountB. Sorry, we are not available these daysC. The cost depends on the floor to move to, the distance between two places and the amount of the

26、 furniture to moveLooking your customers in the eye shows that we are listening to them and hearing _ .选择一项：A. why are they sayingB. how are they sayingC. what they are saying二、阅读理解/翻译/完形填空（题型随机）（共50分）完形填空：选择正确答案，补全文章（每题10分）。Customer service is the service or care that a consumer receives before, du

27、ring and after a purchase. Its one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being回答.Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer serv

28、ice is a part of that experience.Top notch service will create回答and a returning customer, which is what we all must strive for.Excellent customer service is回答to businesses today. Its a component that is often missing, unfortunately. How do you provide great customer service? Always make your custome

29、r a回答. Greet them in a friendly manner, whether that be via telephone, email or in person.Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not回答; its a requirement for businesses to su

30、rvive.选自：DEACB阅读理解：根据文章内容，把每一段和其所谈论的话题相匹配（每题10分）。Customer Service1. The American idea of customer service is to make each customer the center of attention. And wherever you go, good customer service means making customers feel special.回答2. When customers get to a store, they are treated as honored g

31、uests. Customers dont usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. Customers usually dont have to ask how much items cost, since prices are clearly marked.回答3. When customers are ready to chec

32、kout, they can go to the nearest and shortest checkout lane. Good stores open new checkout lanes when the line ups get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you and have a nice day”

33、 from the clerk.回答4. In America, customer service continues long after the sale. Many products come with a money-back guarantee. Expensive items like cars, computers or stereos often have a warranty that ensures trouble-free use for a period of a year or more. Advertisements regularly include the mo

34、tto, “Your satisfaction is guaranteed”. So if there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund.回答5. Customer service in America grows out of the belief that “the customer is

35、always right”. If a person receives poor service from a store, he probably will avoid shopping there in the future. On the other hand, customers often remain loyal to a business that has excellent service even if their prices are high.回答BDEAC翻译：为句子选择正确的翻译（每题10分）。1. The American idea of custom servic

36、e is to make each customer the center of attention.回答A. 美式客服理念认为每位客户都是关注的焦点。B. 美国的客户都有以自己为中心的想法。C. 美国的客户服务人员都有以客户为中心的想法。2. Many products come with a money-back guarantee.A. 许多产品都要先付款得以保障。B. 许多产品都有退款承诺。C. 许多产品都要退款。3. Make sure to look your customers in the eye.A.确保要把顾客像眼睛一样珍视。B.确保把顾客看在眼睛里。C.确保要直视顾客的眼

37、睛。4. Always look for ways to go above and beyond the expectations of your customers.A. 一定要想方设法，超越顾客的期望。B. 一定要寻求在顾客期待之外的想法。C. 总是要寻找达到顾客期望的方法。5. The worst thing is that you discovered at the last moment there were missing parts in the order before shipment.回答A. 最糟糕的事情是，在装船之前的最后时刻，你发现订单货物有遗漏。B. 最糟糕的事情是

38、到了最后一刻还没有装船。C. 最糟糕的事情是在装船前的最后一刻，你有所发现。第三单元一、选择填空题（每题10分，共5题）题目1还未回答满分10.00标记题目题干Ill also throw in the discount of 10% on your up front deposit. What do you think about this suggestion?_.选择一项：A. Ok, I think weve both have done our best for thisB. No, the suggestion is too badC. Ok, you will benefit m

39、ore than usHello, this is Lucas Bowen. Id like to order some machines._. When do you need them?选择一项：A. Sorry, I am busyB. No problemC. No, you can do it online题干_ has good reputation will sooner or later be successful in his business.选择一项：A. WhateverB. WhoeverC. Whichever题干In business，whatever you d

40、o, do not _ illegal benefit.选择一项：A. chaseB. chooseC. challenge题干We cant manage that _ you pay for the installation.选择一项：A. ifB. untilC. unless Could you be so kind as to turn down that rock “n” roll? Im preparing for tomorrows meeting report. _.选择一项：A. Its none of you businessB. No, I dont think soC

41、. Sure. Sorry to disturb youIll be away on a business trip. Would you mind signing for my express delivery?_.选择一项：A. have no timeB. Id rather notC. Id be happy toWe cant manage that _ you pay for the installation.选择一项：A. ifB. untilC. unlessTo attract investors, the government has _ its tax and labor

42、 laws.选择一项：A. adaptedB. appliedC. adjustedWhen the rest of the room _ emotional, stay cool and use logic to negotiate and close.选择一项：A. getB. getsC. got二、阅读理解/翻译/完形填空（题型随机）（共50分）阅读理解：根据文章内容，选择正确答案（每题10分）。Emotions play an important part in the negotiation process, although it is only in recent years

43、that their effect is being studied. Emotions have the potential to play either a positive or negative role in negotiation. During negotiations, the decision as to whether or not to settle rests in part on emotional factors. Negative emotions can cause intense and even irrational behavior, and can ca

44、use conflicts and negotiations to break down, but may be instrumental in attaining concessions. On the other hand, positive emotions often facilitate reaching an agreement and help to maximize joint gains, but can also be instrumental in attaining concessions. Positive and negative discrete emotions

45、 can be strategically displayed to influence task and relational outcomes and may play out differently across cultural boundaries.1. Emotions play an important role during the negotiation, although their effect is being studied just回答.A. at the beginning of negotiation practiceB. during the negotiat

46、ion processC. not long before2. Negative emotions may回答make concessions.A. be helpful toB. be harmful toC. be nothing to3. During negotiations, the decision as to whether or not to settle depends in part on emotional factors.回答A. totallyB. to some extendC. completely not4. Attaining concessions can

47、be done回答.A. only by negative emotionsB. only by positive emotionsC. by both negative and positive emotions5. In different cultures, negotiators should use回答 strategies to show positive and negative emotions.A. the sameB. differentC. noThey wanted to _ a discussion on economics.选择一项：A. initiativeB.

48、initiateC. initialAt the same time, the negotiator keeps things secret _ would limit his/her ability to negotiate.选择一项：A. whoB. whatC. that_ has good reputation will sooner or later be successful in his business.选择一项：A. WhateverB. WhoeverC. WhicheverTheir skill and _ has got them on the sales team.选

49、择一项：A. lazinessB. discourageC. enthusiasmThat might be acceptable _ you handle the insurance fees.选择一项：A. ifB. whetherC. even if_ has good reputation will sooner or later be successful in his business.选择一项：A. WhateverB. WhoeverC. Whichever翻译：为句子选择正确的翻译（每题10分）。1. By understanding how non-verbal commu

50、nication works, a negotiator must be able to understand the information the other participants are giving out non-verbally.A通过理解非语言性交际如何起作用，谈判者一定能够理解其他参与者透露的非语言性信息。B要理解非语言性交际如何运行，谈判者必须理解其他参与者给出的非语言性信息。C. 通过理解非语言性交际是如何工作的，谈判者必需能够理解其他参与者非语言性地给出的信息。2. Look the person in the eye with honesty and respect

51、.A用诚实和尊敬看待这个人。B诚实而尊敬地注视这个人。C诚实并尊敬地用眼看这个人。3. If possible, it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room.回答A. 如果有可能，可以帮助谈判双方花时间一起在谈判室以外的舒适氛围中。B. 如果有可能，让谈判双方花时间一起处于谈判室以外的舒适氛围，可能会有帮助的。C. 如果有可能，谈判双方花时间一起在谈判室以外的舒适的环境中，肯定会有帮助的。

52、4. This is because whoever controls the start of the negotiations tends to control where they end.回答A这是因为无论哪一方掌控了谈判的开始，往往都会将谈判导致结束。B这是因为无论谁曾经掌握了谈判的开始，趋势都会主导谈判的地点。C这是因为无论谁控制了谈判的开始，谁往往就能掌控谈判的结果。5. The negotiation table can be loaded with agendas, egos and emotions.回答A谈判桌承载着议事日程，自我意识和各种情绪。B谈判桌负荷着议事日程，自

53、尊心和不同情绪。C谈判桌充满了议事日程，自我意识和情感。阅读理解：根据文章内容，判断正误（每题10分）。The Golden Rules of NegotiatingThe art of negotiating is a difficult skill for most of us, even good salespeople. Here are three golden rules for you to follow:1. Always Start the Negotiations.You must initiate the process. This is because whoever

54、controls the start of the negotiations tends to control where they end. If you let the other party start negotiations, you will be constantly giving up control, often without even realizing it. For instance, when you ask someone what his project budget is, you are allowing him to start the negotiati

55、ons. You will then spend your time chasing his number rather than finding the best solution. So, never let the other party control the negotiations.2. Always Negotiate in Writing.The purpose of negotiations is to arrive at a formal written agreement, not tell a story or spend time talking. From the first moment you begin a propos