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1、一、人力资源管理:(human resource management ,hrm)人力资源经理:( human resource manager)高级管理人员:(executive) / igzekjutiv职业 :(profession)道德标准 :(ethics)操作工:(operative employees)专家 :(specialist)人力资源认证协会 :(the human resource certification institute,hrci)二、外部环境:(external environment)内部环境:(internal environment)政策 :(polic

2、y)企业文化:(corporate culture)目标 :(mission)股东 :(shareholders)非正式组织:(informal organization)跨国公司:(multinational corporation,mnc)管理多样性:(managing diversity)三、工作:(job)职位 :(posting)工作分析:(job analysis)工作说明:(job description)工作规范:(job specification)工作分析计划表:(job analysis schedule,jas)职位分析问卷调查法:(management positio

3、n description questionnaire,mpdq)行政秘书:(executive secretary)地区服务经理助理:(assistant district service manager)四、人力资源计划:(human resource planning,hrp)战略规划:(strategic planning)长期趋势:(long term trend)需求预测:(requirement forecast)供给预测:(availability forecast)管理人力储备:(management inventory)裁减 :(downsizing)人力资源信息系统:(h

4、uman resource information system,hris)五、招聘:(recruitment)员工申请表:(employee requisition)招聘方法:(recruitment methods)内部提升:(promotion from within ,pfw)工作公告:(job posting)广告 :(advertising)职业介绍所:(employment agency)特殊事件:(special events)实习 :(internship)六、选择:(selection)选择率:(selection rate)简历 :(resume)标准化:(standar

5、dization)有效性:(validity)客观性:(objectivity)规范 :(norm)录用分数线:(cutoff score)准确度 :(aiming)业务知识测试:(job knowledge tests)求职面试:(employment interview)非结构化面试:(unstructured interview)结构化面试:(structured interview)小组面试 :(group interview)职业兴趣测试:(vocational interest tests)会议型面试:(board interview七、人力资源开发 :(human resourc

6、e development,hrd)培训 :(training)开发 :(development)定位 :(orientation)训练 :(coaching)辅导 :(mentoring)经营管理策略:(business games)案例研究:(case study)会议方法:(conference method)角色扮演:(role playing)工作轮换:(job rotating)在职培训:(on-the-job training,ojt)媒介 :(media)八、企业文化 :(corporate culture)组织发展:(organization development,od)调

7、查反馈:(survey feedback)质量圈 :(quality circles)目标管理:(management by objective,mbo)全面质量管理:(total quality management,tqm)团队建设:(team building)九、职业:(career) profession职业计划:(career planning)职业道路:(career path)职业发展:(career development)自我评价:(self-assessment)职业动机:(career anchors)十、绩效评价:(performance appraisal,pa)小

8、组评价 :(group appraisal)业绩评定表:(rating scales method)关键事件法:(critical incident method)排列法 :(ranking method)平行比较法:(paired comparison)硬性分布法:(forced distribution method)晕圈错误 :(halo error)宽松:(leniency)严格:(strictness)360 度反馈 :(360-degree feedback)叙述法 :(essay method)集中趋势 :(central tendency)十一、报酬:(compensation

9、) reward ; pay直接经济报酬:(direct financial compensation)间接经济报酬:(indirect financial compensation)非经济报酬:(no financial compensation)公平 :(equity) 外部公平 :(external equity)内部公平:(internal equity)员工公平:(employee equity)小组公平:(team equity)工资水平领先者:(pay leaders)现行工资率:(going rate)工资水平居后者:(pay followers)劳动力市场:(labor ma

10、rket)工作评价 :(job evaluation)排列法:(ranking method)分类法:(classification method)因素比较法:(factor comparison method)评分法:(point method)海氏指示图表个人能力分析法:(hay guide chart-profile method)工作定价:(job pricing)工资等级:(pay grade)工资曲线:(wage curve)工资幅度:(pay range)十二、福利 (间接经济补偿) welfare员工股权计划 :(employee stock ownership plan,es

11、op)值班津贴 :(shift differential)奖金:(incentive compensation)分红制 :(profit sharing)十三、 安全 :(safety)健康 :(health)频率 :(frequency rate)紧张 :(stress)角色冲突 :(role conflict)催眠法:(hypnosis)酗酒 :(alcoholism)十四、 工会 :(union)地方工会:(local union)行业工会:(craft union)产业工会:(industrial union)全国工会 :(national union)谈判组:(bargaining

12、union)劳资谈判:(collective bargaining)仲裁 :(arbitration)罢工 :(strike)内部员工关系 :(internal employee relations)纪律 :(discipline)纪律处分 :(disciplinary action)申诉 :(grievance)降职 :(demotion)调动 :(transfer)晋升 :(promotion)目标mission/ objective集体目标group objective内部环境internal environment外部环境external environment计划planning组织

13、organizing人事staffing领导leading控制controlling步骤process原理principle方法technique经理manager总经理 general manager行政人员administrator主管人员supervisor企业enterprise商业business产业industry公司company效果effectiveness效率efficiency企业家entrepreneur权利power职权authority职责responsibility科学管理 scientific management现代经营管理modern operational

14、management行为科学 behavior science生产率 productivity激励 motivate动机 motive法律law法规regulation经济体系economic system管理职能managerial function产品product服务service利润profit满意 satisfaction归属affiliation尊敬esteem自我实现self-actualization人力投入human input盈余surplus收入income成本cost资本货物capital goods机器 machinery设备 equipment建筑 building

15、存货inventory(2)经验法 the empirical approach人际行为法theinterpersonal behavior approach集体行为法thegroup behavior approach协作社会系统法the cooperative social systems approach社会技术系统法the social-technical systems approach决策理论法thedecision theory approach数学法the mathematical approach系统法the systems approach随机制宜法thecontingen

16、cy approach管理任务法themanagerial roles approach经营法the operational approach人际关系 human relation心理学psychology态度attitude压力 pressure冲突conflict招聘recruit鉴定 appraisal选拔select培训 train报酬 compensation授权delegation of authority协调coordinate业绩 performance考绩制度merit system表现 behavior下级 subordinate偏差 deviation检验记录 inspe

17、ction record误工记录record of labor-hours lost销售量 sales volume产品质量quality of products先进技术advanced technology顾客服务customer service策略strategy结构 structure(3)领先性primacy普遍性pervasiveness忧虑 fear忿恨 resentmentmorale解雇 layoff批发 wholesale零售 retail程序 procedure规则 rule规划 program预算 budget共同作用 synergy大型联合企业conglomerate资

18、源 resource购买 acquisition增长目标growth goal专利产品proprietary product竞争对手rival晋升 promotion管理决策managerial decision商业道德business ethics有竞争力的价格 competitive price供货商 supplier小贩 vendor利益冲突 conflict of interests派生政策derivative policy开支账户expenseaccount批准程序approvalprocedure病假 sick leave休假 vacation工时 labor-hour机时 mac

19、hine-hour资本支出capital outlay现金流量cash flow工资率wage rate税收率tax rate股息 dividend现金状况cash position资金短缺capital shortage总预算overall budget资产负债表balance sheet可行性feasibility投入原则the commitment principle投资回报return on investment生产能力capacity to produce实际工作者practitioner最终结果end result业绩 performance个人利益 personal intere

20、st福利 welfare市场占有率market share创新 innovation生产率productivity利润率profitability社会责任public responsibility董事会board of director组织规模size of the organization组织文化organizational culture目标管理management by objectives评价工具appraisal tool激励方法motivational techniques控制手段control device个人价值personal worth优势strength弱点weaknes

21、s机会opportunity威胁threat个人责任personal responsibility顾问counselor定量目标 quantitative objective定性目标 qualitative objective可考核目标verifiable objective优先 priority工资表 payroll(4) 4)策略strategy政策policy灵活性 discretion多种经营 diversification评估assessment一致性 consistency应变策略consistency strategy公共关系public relation价值value抱负 as

22、piration偏见prejudice审查review批准approval主要决定 major decision分公司总经理division general manager资产组合距阵portfolio matrixstar问号 question mark现金牛 cash cow赖狗 dog采购 procurement人口因素demographic factor地理因素geographic factor公司形象company image产品系列product line合资企业joint venture破产政策liquidation strategy紧缩政策retrenchment strategy战术 tactics(5)追随 followership个性 individuality性格personality安全safety自主权latitude悲观的pessimistic静止的static乐观的optimistic动态的 dynamic灵活的 flexible抵制 resistance敌对antagonism折中 eclectic(6)激励motivation潜意识 subconscious地位status情感affection欲望desire压力pressure满足satisfaction自我实现的需要needs

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