ProjectManagement

1、project managementchapter1the definition of project项目定义a project is a complex, non-routine, one-time effort limited by time, budget, resources, and performance specifications designed to meet customer needs.a project is a temporary endeavor undertaken to create a unique product or servicemajor chara

2、cteristics of a project项目的主要特征an established objective/ a well-defined objectivean expected result or product/service. a defined life span with a beginning and an end complex/usually, the involvement of several departments and professionals/through a series of interdependent tasks unique/typically,

3、doing something that has never been done before resources/utilizes resources to carry out the tasks constrained by scope, cost, schedule, quality a project has a customer项目管理三要素:时间、成本、质量。四要素加范围，五要素加风险项目生命周期包括四个阶段：definition stage定义阶段specifications of the project are defined；project objectives are es

4、tablished; teams are formed；major responsibilities are assignedplanning stage策划阶段the level of effort increases，and plans are developed to determine what the project will entail，when it will be scheduled, whom it will benefit，what quality level should be maintained, and what the budget will beexecuti

5、on stage实施阶段a major portion of the project work takes placeboth physical and mental. the physical product is produced . time, cost, and specification measures are used for control.delivery stage交付阶段 delivering the project product to the customer might include customer training and transferring docum

6、ents redeploying project resourcesestablish a baseline plan基线计划1. project objective.2. divide and subdivide the project scope3. define the specific activities4. a network diagram. sequence and interdependencies of activities to achieve the project objective.5. time estimate 6. cost estimate7. calcul

7、ate a project schedule and budget area covered by p-m（项目管理的知识体系） scope management范围管理covers processes to complete work required time management时间管理covers areas required to complete a project cost management成本管理describes what is required to bring project within budget quality management质量管理ensures th

8、at project satisfies needs for which it was undertaken human resource management人力资源管理describes processes to make effective use of people involved in project performance management 沟通管理covers generation, collection and storage of performance risk management风险管理covers identifying, analysing and repor

9、ting risks subcontractor management采购管理covers activities to acquire products/services outside of organisation integration management综合管理covers activities to ensure project is properly co-ordinatedcapability maturity model能力成熟度模型（cmm-pm）critical success factors项目成功要素1. clearly defined goals and proje

10、ct mission明确目标，任务2. top management support上层技术支持3. a competent project manager项目经理4. a competent project team项目团队5. sufficient resources充足的资源6. client/customer involvement and consultation客户7. good communications沟通8. responsiveness to clients9. proper monitoring and feedback10. appropriate technolog

11、y技术chapter2 project manager如何做一名项目经理 leadership ability ability to develop people communication skill interpersonal skills ability to handle stress problem-solving problem time management skills1 有目标，分析能力2 沟通能力3 时间观念4 风险意识5 应变能力6 技术背景7 团队意识、组织能力8 经验9 财务知识10 人际关系11 法律意识vital dozen rules for project m

12、anagers1. understand the problems, opportunities, and expectations of a pm.2. recognize that project teams will have conflicts, but this is a natural part of group development.3. understand who the stakeholders are and their agendas.4. realize that organizations are very political and use politics t

13、o your advantage5. realize that p-m is “leader intensive” but that you must be flexible6. understand that project success is defined by fourcomponents: budget, schedule, satisfaction, performance criteria, and customer7. realize that you must build a cohesive team by being amotivator, coach, cheerle

14、ader, peacemaker, and conflictresolve.8. notice that your team will develop attitudes based onthe emotions you exhibit- both positive and negative.9. always ask “what-if questions and avoid becomingcomfortable with the status of the project.10. dont get bogged down in minutiae and lose sight of the

15、purpose of the project.11. manage your time efficiently.有效管理时间12. above all, plan, plan and plan!chapter 3 organization and project teamtypes of organization structures组织结构种类1functional-type organization职能式组织 职能式组织的优缺点：优点：（1）人员灵活（2）专家充分利用（3）有利于交流（4）项目具有延续性（5）晋升途径缺点：（1）客户为非中心（2）面向本部门（3）责任不明确（4）未突出项目（

16、5）难于协调2project-type organization项目式组织优点：（1）全体负责（2）沟通容易（3）保留专家（4）目标单一（5）容易协调缺点：（1）重复配置（2）资源储备（3）与部门矛盾（4）与公司管理矛盾（5）缺少归属感3matrix-type organization矩阵式组织分类：弱矩阵，强矩阵，平衡矩阵优点：（1）项目为中心（2）减少人员冗余（3）具有归属感（4）容易响应客户（5）易管理及资源优化缺点：（1）权力均衡（2）资源冲突（3）多个领导what is organizational culture?什么是组织文化organizational culture refe

17、rs to a system of shared norms, beliefs, values, and assumptions which bind people together, thereby creating shared meanings.defining the project scope（项目范围） consists of: project objectives. 项目目标 deliverables. 交付物 milestones. 里程碑 technical requirements. 技术要求 limits and exclusions. 边界 reviews with c

18、ustomer. 交流确认范围定义scope is concerned with defining what is, and what isnt to be included in the project范围包括： product scope : the features and functions that are to be included in a product or service 工作范围：为了实现项目目标所完成的工作 project scope : the tasks that need to be done to deliver the product or service

19、产品范围：对产品功能、性能的目标项目范围包括1. project objectives项目目标the first step of project scope definition is to define the major objectives to meet your customers needs.project objectives answer the questions of what, when, and how much.项目目标的特点：前期注重质量、成本，后期注重时间。 多目标性: 时间、成本、技术性能 优先性: 不同时间，有不同的目标追求 层次性:目标由抽象到具体，具有一定

20、的层次性 战略性目标（mission） 策略性目标（goal），具体目标 项目的具体计划项目目标遵循的原则 项目目标遵循的原则:smart specific 明确的 measurable 可度量的 achievable 可达到的 result driven 结果驱动的 timing 时间性2. deliverables. 交付物：包括最终的产品，也包括工作产品（软件既包括代码也包括文档）the next step is to define major deliverablesthe expected outputs over the life of the project.3. milesto

21、nes. 里程碑：时间、标志性的重大事件 a milestone is a significant event in a project that occurs at a point in time. the milestone schedule shows only major segments of work the milestone schedule is built using the deliverables as a platform. for example:testing complete and finished by july 1 of the same year. mi

22、lestones should be natural, important control points in the project. milestones should be easy for all project participants to recognize.4. technical requirements.more frequently than not a product or service will have technical requirements to ensure proper performance.5. limits and exclusions.the

23、limits of scope should be defined. failure to do so can lead to false expectations and to expending resources and time on the wrong problem.exclusions further define the boundary of the project by stating what is not included.6. reviews with customer.completion of the scope checklist ends with a rev

24、iew with your customer-internal or external. the main concern here is the understanding and agreement of expectations.is the customer getting what he or she desires in deliverables? does the project definition identify key accomplishments, budgets, timing, and performance requirements? are questions

25、 of limits and exclusions covered?clear communication in all these issues is imperative to avoid claims or misunderstanding.project scope management项目范围管理 consists of: selection & initiation scope planning scope definition scope verification scope change controlresponsibility matrix (rm)项目责任矩阵是以表格形式

26、来表述完成工作分解结构（wbs）的工作中每项工作任务或工作活动的个人责任的一种明细表示法。work breakdown structure (wbs)工作分解结构：项目进度管理活动定义的基本依据：工作分解结构的实质就是把较大的工作任务根据各自不同的工作性质划分成不同的组成部分。如下分解步骤：1.总项目2.子项目和主体工作任务3.主要工作任务4.次要工作任务5.小工作任务或工作元素分解到一般明确的责任人（一个人）（时间一般超过七天）chap6项目进度计划进度计划通过进度计划说明，何时完成哪些工作。planning determines what needs to be done, who wil

27、l do it, how long it will take, and how much it will cost. taking the time to develop a well-thought-out plan is critical to the successful accomplishment of the project objective. many projects have overrun their budgets, missed their completion dates, or only partially met their technical specific

28、ations because no viable plan was created before the project was started. to avoid this, you must plan the work, then work the plan.项目进度计划方法：1. 关键日期法2. 甘特图3. 网络计划技术：关键路径法，计划评审技术五种时间日期：early 最早日期late 最迟日期baseline 基线日期scheduled 计划日期actual 实际日期网络计划技术三个主要阶段：1 计划阶段-构造网络图2 进度安排阶段-重点安排关键任务进度3 控制阶段-调控以及改进te

29、(1)=0te(2)=te(1)+t(1,2)=0+2=2te(3)=te(2)+t(2,3)=2+1=3te(4)=te(3)+t(3,4)=3+5=8te(5)=max(te(3)+t(3,5),te(4)+t(4,5)=max(11,8)=11te(6)=max(te(5)+t(5,6),te(2)+t(2,6)=max(14,11)=14te(7)=15练习1活动代码活动描述历时（分钟）前置任务a菜单定制30b采购原料60ac餐具准备45ad甜点准备55be原料清洗60bf烹饪30d,eg桌椅布置15ch宴会开始0f,g结构特点关键活动：abefh练习2：第七章 项目估算与资源管理21项目估算方法：时间估算1 经验类比估算法：是指以前类似活动的实际历时为基本依据估算未来的活动2 利用历史数据法3 专家意见：利用专家判定评估活动排序正确与否4 德菲尔法：（平均法）利用一个群体的知识来获得一种估计5 三点法：预先估计出活动完成的三种可能时间然后应用概率的方法计算出各项活动作业时间的平均值和方差。成本估算法1 类比估算法：是指利用以前类似项目的实际成本作为估算当前项目成本的基本依据。2 参数模型法：3 自下向上的估算：22估算过程：size范围 effort工作量 cost成本 schedule hr人 ri