(精选文档)酒店英语培训手册

1、肄蒈蚇肇羀蒇衿袀螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿

2、螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃

3、薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀

4、莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄

5、蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿

6、蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃

7、螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇

8、薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂

9、莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆

10、蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃

11、葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇

12、螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁

13、薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆

14、莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀

15、蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄

16、蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁

17、蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅

18、薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀

19、莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄

20、虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈

21、蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂

22、蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿

23、薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄

24、莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄肆葿薅蚃膈莂蒁蚂芀膅螀蚁羀莀蚆蚀肂膃薂蝿膅荿蒈蝿袄膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羁芈蒀螄肃蒄莆螃膅芆蚅袃袅蒂薁袂羇芅蒇袁肀蒀莃袀节芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羁膇蒄蚇羁芀芇薃羀罿蒃葿薆肁芆莅蚅膄蒁蚃蚄袃芄虿蚄 2011年10月28日目 录contentshotel departments 酒店部门4courtesy english基本礼貌用语5问候语 greeting5欢迎语welco

25、me5答谢语 thanks5道歉语 apologies6征询和问答asking & answers7提醒用语 notice8电话用语 calling8指路用语giving directions8前厅服务front office service9关键词语key words9基本句型 basic sentence11预订服务11接待服务12收银服务13礼宾服务15商务中心服务16总机服务17情景对话 situational dialogues18a. room reservation18b. registration20c. depositing bags21d. business center2

26、2练习对话 practice23练习情景-check in入住23练习情景- check out退房24练习情景-bellmans service 行李服务25练习情景-business center 商务服务25练习情景- operator 总机服务26餐饮服务food & beverage service27关键词语key words27基本句型 basic sentence31中餐厅服务31西餐厅服务38情景对话 situational dialogues43a. reservation43b. showing seats45c. wine orders46练习对话 practice47

27、练习情景- take orders 点菜服务47练习情景- in the bar 酒吧服务48练习情景- room service 送餐服务49练习情景- presenting the bill 结账服务49hotel departments 酒店部门general managers department 总经理办公室executive office 行政办sales & marketing department 市场营销部financial department 财务部entertainment department 娱乐部recreation department康体部food & bev

28、erage department 餐饮部rooms department房务部human resources department人力资源部engineering department 工程部operator总机房 front office reception前厅接待concierge礼宾部housekeeping管家部 reservation预订部 business center商务中心information问讯 cloak-room 衣帽间laundry service洗衣房 chinese food restaurant 中餐厅western food restaurant 西餐厅mul

29、tifunctional hall 多功能厅bar 酒吧coffee house 咖啡厅room service 送餐服务staff restaurant/canteen 员工餐厅bakery room 面包房grill room 扒房pastry cook，s shop 饼屋stewarding 管事部 bowling alley 保龄球场golf 高尔夫gymnasium 健身房sauna 桑拿房recreation room 棋牌室beauty salon 美容美发courtesy english基本礼貌用语问候语 greeting您好。how do you do.您好吗？how are

30、 you?见到您真高兴。nice to meet you.早上（下午、晚上）好。good morning, (afternoon, evening).欢迎语welcome欢迎光临美林湖温泉大酒店。welcome to mayland resort hotel.欢迎入住我们酒店。welcome to stay in our hotel.欢迎您来这里用餐。welcome to have your meals here.希望您住店愉快。hope youll enjoy your staying here.欢迎您到我们餐厅来。welcome to our restaurant.答谢语 thanks非常

31、感谢。thank you very much.感谢您的到来。thanks for your coming.多谢。thanks a lot.您太客气了。its very kind of you.您的心地真好。thank you for your kindness.感谢您的建议。thank you for your suggestion.感谢您的合作。thank you for your cooperation.感谢您入住我们酒店。thank you for staying our hotel.感谢您的夸奖。thank you for your praise.我真不知道要怎样感谢您才好。i don

32、t know how i can thank you enough.我真是感谢您。i do appreciate your help.花费您宝贵的时间了。i appreciate your precious time.一点也不。not at all.不客气。you are welcome.道歉语 apologies对不起。im sorry.劳驾。excuse me.对不起,这是我的错。im sorry, its my fault.抱歉让您久等了。sorry to have kept you waiting.抱歉打扰您了。sorry to disturb you.抱歉打扰你了。sorry to

33、interrupt you.对此我很抱歉。im very sorry to this.我为此道歉。i apologize for this.抱歉占用您一些时间。i am sorry to take a few minute of your time. 对不起,我没明白您的意思，我马上请我们经理过来。im sorry, i dont understand. ill get the manager.抱歉给您添麻烦了。im sorry to have given you so much trouble.我为我刚才所说的话道歉。i apologize for what ive said just no

34、w.给您带来的不便我们表示抱歉。we are sorry for the inconvenience.没关系。thats all right.算了吧。lets forget it.对不起，我马上就办。im sorry, i will do it right away.听到这件事我很抱歉。im sorry to hear that.征询和问答asking & answers我能帮你吗？may i help you?我能为你做什么？what can i do for you.我有什么能为你做的？anything i can do for you?这样可以吗？is that all right.我为

35、您登记时请您坐下好吗？would you please take a seat while i check it for you.是的，当然。yes, of course.明白了。i see.我马上把它取过来。ill get it at once.这是我的荣幸。my pleasure.很乐意为您效劳。im at your service.恐怕不行。im afraid not.请稍等，电梯马上就到了。just a moment, the elevator will be here.服务员马上就到。the waiter will be with you in a minute.没问题。thats

36、no problem.还需要点别的吗？anything else, sir?让我来帮您一下吧。let me give you a hand.我可以进来吗？may i come in.?您先走，先生。after you, sir.坐这里可以吗？would you like to sit here?您要去哪里，先生。where are you going, sir?我领你去房间，好吗？shall i show you your room?能告诉我您的名字吗？may i have your name?给您。here you are.提醒用语 notice请走好。mind your step.请小心。

37、please be careful.别担心。dont worry.放心好了。take it easy.请稍等。just a moment, please.电话用语 calling早上好，*部门，我能帮你吗？good morning, * department. may i help you?您需要留口讯吗？would you like to leave a message?您能再说一遍吗？i beg your pardon?对不起，线路正忙，要不您晚点再打来？im sorry, the line is busy. will you call later?请不要挂断，我将为您接通。hold th

38、e line, please. ill put you through.请稍等，我叫他接听电话。just a moment, ill get him at once.我将向他转达这个意思。ill pass the message to him.先生，线路已经接通。the line is through, sir.指路用语giving directionsgo straight ahead, sir(madam).请笔直走，先生/女士。this way, please.这边请。turn left (right) at the first corner.在第一个拐口左转（右转）。please us

39、e the elevator there, sir/madam.在那边用电梯，先生/小姐。please go down to the lobby here, madam/sir.请从这边下去到大堂，小姐/先生。its on the second (third) floor.在二（三）楼。sorry, im not sure. if youll wait a minute. ill be glad to find out for you.抱歉，我不能肯定，如果您等几分钟，我很乐意为您查清楚10.i will take you there, sir/madam.我带您去，先生/女士。前厅服务fro

40、nt office service一、关键词语key wordslobby大堂emergency exit紧急出口safety boxes保险箱presidential suite总统套房single room单人间double room双人房deluxe suite豪华套房standard room标准间check-in登记入住check-out退房registration form登记卡room charge房价service charge服务费discount折扣identification身份证operator总机elevator电梯deposit定金passport护照tariff房

41、价表baggage/luggage行李face south朝南trolley cart行李车special rate优惠价arrival time到达时间department time离开时间flight number航班号message 留言envelope信封receipt收据cheque支票breakfast voucher早餐券credit card信用卡morning call叫醒服务suitcase箱子handbag手提包valuable贵重物品breakable易碎的full name全名fill in填写nationality国籍departure date离店日期signat

42、ure签名passport护照receipt收据fine罚金sundry fee杂费bill账单invoice发票mis-check算账出错overpay多付currency货币airmail航空邮寄ordinary bill普通邮寄registered mail挂号信charge to the room挂账free of charge免费exchange rate兑换率hotel policy酒店的规定express快件deposit压金off-season淡季peak-season旺季arrival list来客单telephone directory电话号码本a long distanc

43、e长途电话二、基本句型 basic sentence预订服务good morning. this is room reservation. may i help you? 早上好，客房预订处，我能为您做什么？what kind of room would you like to reserve?您想订哪种类型的房间?for which dates do you want to book the rooms?您想订哪几天的房间呢？what time will you be arriving? 您将在何时到达？may i know your name? 您能告诉我您的名字吗？how long wi

44、ll you be staying? 您将要住多久？id like to confirm your reservation.我要确认一下您的预订。ill check the room availability.我查查客房预订情况。you should pay a deposit of us$1000 beforehand.您应预期付100美元的定金。there is a 10 per cent discount.10%的折扣。接待服务what kind of room would you be prefer?您要什么样的房间？have you got a booking?您预订了吗？a dou

45、ble room costs 890 yuan per night . 双人房的房价是每晚890元。breakfast is also included.早餐也包括在内。may i see your passport? 我能看一下您的护照吗？could you fill in this form, please? 请您填一下这张登记表好吗？this is your room card and room key?这是您的房卡和房间钥匙。could you sign your name, please?请您签一下名，好吗？if you leave after 6：00 p.m, youll hav

46、e to pay the full account.晚上六点以后退房,按全天收费计算.youll have to register individually, please.请你们分开登记。how would you like to pay, sir, in cash or by credit card ?先生，请问您是用现金付款还是用信用卡付账？i feel terribly sorry. this is the busiest season and all kinds of rooms are fully booked.非常抱歉，这个季节人多，各种房间都订满了。do you know wh

47、ich unit is responsible for the reception?您知道您是由哪个单位负责接待的吗？could you keep your room key until you check out?请您在住宿期间自己保管钥匙，直到结账离开。收银服务here is your bill. its 2000 yuan in all.这是您的账单。总共2000元。how would you like to pay, sir, in cash or by credit card?先生，请问您是用现金付款还是用信用卡付账？please check it and sign here.请核对

48、一下，在这里签个字。i will write out a receipt for you.我给您开一张收据。may i check the details for you, please?我能为您核对账单上的详细内容吗？do you have any charges for this morning?您今天是否挂账使用酒店的服务?well have to charge you $10 extra.我们要向您额外收10美元。did you make any phone calls from room, sir?先生，您从房间打过电话吗？excuse me, sir, but i dont thi

49、nk that will be enough.先生，对不起，我认为钱数不够。i am sorry, sir, there has been an error in your bill .please wait a minute while i correct it.对不起，先生，您的账单算错了。请稍候，我马上把它改过来。is your baggage down yet, sir? could you check out after your baggage have been brought down, please?先生，您的行李拿下来了吗？能请您在行李拿下来后再结账吗？sorry, you

50、r credit card has been stopped paying. according to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付。根据银行规定要取消。礼宾服务may i take your luggage for you?我来帮您拿行李，好吗？just a moment, please. ill bring a luggage cart.请稍等一下，我去推一辆行李车来。dont worry, sir. your luggage will be sent up at once.先生，别担心，您的行李很快

51、就会送上去的。when you check out, please call number 5 and well help you with your luggage immediately.如果您要离店，请打电话5，我们会马上帮您运送行李的。how many pieces of luggage do you have?请问您有几件行李？two suitcases and one bag. is that right?两只箱子和一个包，对吗？ill show you to the front desk. this way please.让我带您去总台，请走这边。is there anythin

52、g valuable or breakable in your bag?您包里有贵重或易碎物品吗？may i have your room key, please?请把您房间的钥匙给我好吗？when you return to the hotel, please show this hotel card to the taxi driver.当您要返回酒店时，请向出租车司机出示一下酒店名片。according to regulation, we dont accept food , combustible , valuable and breakable objects.根据规定，食品、易燃品

53、、贵重物品和易碎品都不给予保管。is this the correct number of bags?您的行李数目对吗？商务中心服务the letter can go for 1.60 yuan这封信要1.60元邮资.i think id better look it up.我想我需要查一下价钱.heres a form. please print the name and address of the person youre sending to.这里有张表格. 请您将收信(款)人的姓名和地址用印刷体写上.if its urgent, we can send it by express.如

54、果是急信, 我们可以寄快件.sorry, this printed matter is overweight.很抱歉, 这件印刷品超重了.what sort of stamp do you want to buy?您想买哪种邮票?we charge each page * yuan for typing and * yuan for fax to u.s.a. plus 15% service charge.打印费每页*元, 发传真到美国每页*元, 外加15%服务费.as soon as your fax comes in, well inform you at once.您的传真一到, 我们

55、马上会通知您.could you please write your name and room number and sign the billing voucher? well send your original copy to your room after we have faxed them.请您写下您的姓名和房间号码并在账单上签字, 好吗?我们发出传真后会将您的原文送到您的房间去的.总机服务mayland resort hotel, may i help you?美林湖温泉大酒店，能为您服务吗？just wait a moment and ill connect you.请等一下

56、，我替您接通。please press 0 and then the area code and the number.请先拨7，再拨区号和电话号码。may i take a message for you?我帮您传个口信好吗？they arent answering.没有人接听。which extension?什么分机号码？dont hang up, please.请勿挂断。sorry, the line is busy.对不起，线路忙。hold in, please. ill put through to the information desk.请别挂电话，我给您接问讯处。三、情景对话 situational dialoguesa. room reservationreservationist：接待员guest： 客人r：mayland resort hotel, can i help you?g： i am calling from paris. id like to reserve a room in your hotel.r： what kind