服务台常用英语词汇

1、服务台常用英语词汇management 经营、管理market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房per thousand 千分之 spare (形)多余的postpone (动)延期cancel (动)取

2、消travelers cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房per cen

3、t 百分之 reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表 电讯服务operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话cant put somebody through 接不通ordinary telegram 普通电话receiver 听筒city phone 城市电话telephone number 电话号码replace the

4、phone 挂上电话line, please. 请接外线the line is busy(engaged) 占线send a telegram(cable) 发电报long distance 长途电话telephone directory 电话簿call somebody up 打电话给某人 cant hear somebody 听不见cant get through 打不通inland telegram 国内电报ordinary mail 平信switchboard 交换台central exchange 电话总局the connection is bad. 听不清express teleg

5、ram 加快电报 special dispatch 专电registered fee 挂号邮资postcard 明信片 客房设备、用品escalator 自动楼梯bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关venetian blind 百叶窗帘 curtain 窗帘 wastebasket 字纸篓tea trolley 活动茶几night table 床头柜 first floor (英)二楼，(美)一楼 folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘 chinese paintin

6、g 国画 elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼 spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子 mattress 床垫thermos 热水瓶 transformer 变压器饭店交流用语欢迎和问候语：1、good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。2、how

7、do you do?您好！（初次见面）glad to meet you .很高兴见到您。3、how are you?您好吗？fine, thanks. and you ?很好，谢谢。您好吗？4、welcome to our hotel (restaurant , shop).欢迎到我们宾馆（餐厅、商店）来。5、wish you a most pleasant stay in our hotel .愿您在我们宾馆过得愉快。6、i hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）i hope you are enjoying y

8、our stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）i hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）7、have a good time!祝您过得愉快！电话用语：8、*hotel , front desk. can i help you?*饭店，前厅。您找谁？9、sorry, ive dialed the wrong number.对不起，我拨错号了。10、may i speak to your general manager?能和你们总经理说话吗？speaking.我就是。11、sorr

9、y, he is not in at the moment.对不起，他现在不在。would you like to leave a message?您要留口信吗？12、pardon.对不起，请再说一遍，好吗？i beg your pardon.对不起，请再说一遍，好吗？祝贺语：13、congratulations!祝贺您！14、happy birthday!生日快乐！15、happy new year!新年快乐！16、merry christmas!圣诞快乐！17、have a nice holiday!假日快乐！18、wish you every success!祝您成功！答谢和答应语:19

10、、thank you (very much).谢谢您（非常感谢）。20、thank you for your advice (information , help)感谢您的忠告（信息、帮助）。21、its very kind of you .谢谢，您真客气。22、you are welcome .不用谢。23、not at all.不用谢。dont mention it .不用谢。24、its my pleasure .非常高兴为您服务。(with pleasure.)(my pleasure.)25、i am at your service .乐意为您效劳。26、thank you for

11、staying in our hotel.感谢您在我们酒店下榻。27、im sorry .很抱歉。28、excuse me .对不起。29、im sorry, its my fault.很抱歉。那是我的过错。30、sorry to have kept you waiting.对不起，让您久等了。31、sorry to interrupt you.对不起，打扰您了。32、im sorry about this.对此表示抱歉。33、i apologize for this.我为此道歉。34、thats all right.没关系。35、lets forget it.算了吧。征询语：36、can(m

12、ay)i help you?我能帮您什么吗？yes, please.好的。37、what can i do for you.我能为您干点什么？38、is there anything i can do for you?有什么能为您效劳的吗？39、just a moment, please.请稍等一下。40、may i use your phone?我能借用您的电话吗？certainly.当然可以。yes, of course .当然可以。指路用语:41、go upstairs/downstairs.上楼/下楼。42、its on the second (third) floor .在二（三）楼

13、。43、excuse me.对不起。where is the washroom (restroom, elevator)?请问盥洗室（休息室、电梯）在哪儿？this way, please.请这边走turn left /right.往左转/右转。45、its in the lobby near the main entrance.在大厅靠近大门。46、its in the basement at the end of the corridor.在地下室走廊尽头。提醒用语：47、mind(watch)your step.请走好。48、please be careful.请当心。49、please

14、 dont leave anything behind.请别遗忘您的东西。50、dont worry.别担心。51、take it easy.放心好了。52、please dont smoke here.请不要在这边抽烟。告别语：53、goodbye.再见。54、see you late.再见。55、good night.晚安。56、see you tomorrow.明天见。57、goodbye and thank you for coming.再见，谢谢您的光临。58、goodbye and hope to see you again.再见，希望再见到您。59、have a nice tri

15、p!一路平安！60、wish you a pleasant journey! good luck!祝您旅途愉快！祝您好运！前厅：1、have you a reservation?您预定过了吗？2、may i know your name and room number?您能告诉我您的名字与房间号吗？3、here is your room key.给您房间钥匙。4、please pay at the cashiers desk over there.请去那边帐台付款。5、are these your baggage?这些是您的行李吗？may i take them for you?我来帮您拿好吗

16、？ 客房部6、housekeeping. may i come in?客房服务员，我可以进来吗？7、leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。8、i hope im not disturbing you.我希望没有打扰您。9、one moment ,madam. ill bring them to you right away .等一会儿，夫人。我马上送来。10、ill send for an electrician( doctor.)我给您请

17、电工（大夫）。餐饮部：11、sit down, please .here is the menu.请坐，给您菜单，先生。may i take your order, sir?您要点菜吗？12、what would you like to have, coffee or tea?您要喝咖啡还是茶？13、would you like to have any wine with you dinner?您用餐时要喝点酒吗？14、service hours are:（餐厅）供应时间是：7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。11:30a.m.to1: 30p.m

18、.for lunch.午餐11点半到1点半。6:30p.m.to 8:30p.m.for dinner.晚餐6点半到8点半。15、here is the bill. please sign it.这是您的帐单，请签字。/p预订酒店英语（开房必备）dialogue aa:good morning.hilton hotel. may i help you?b:good morning.have you got any vacancies for the nights of 12th and 13th.id like to make a reservation for the two nightsa

19、:all right .single or double-room?b:double-room please.a:yes.we have a double -room available.b:is that with or without bath?a:its a room with shower and toilet ,sir.b:that sounds fine. is there an air conditioner?a:yes,but of course.b:how much will it be for one night?a:let me see.a double-room $80

20、0 per night.b:does that include breakfast?a:yes.that includes a continental breakfast and a morning newspaper.b:do you accept visa?a:yes, we do, what time will yo be arriving?b:i should be there aroud 5:30 p.m on the 12th.a:ok, sir ,could i take your name and contact number, please?b:yes,its john sm

21、ith.its new york 456-122a:could you spell that, please?b:j-o-h-s-m-i-t-h.a:john smith. double-room with bath and air conditioner for the nights of 12th and 13th.b:thats right.thank you.a:thank you sir. good-bye. 餐厅点餐英语用语点菜就餐的次序：找桌子 看菜单 点菜 付钱 离开have you got a table for two, please?请问您有两个人的桌子吗？ have y

22、ou booked a table? 您预定餐桌了吗？ have you made a reservation? 您预定了吗？ smoking or non-smoking? 吸烟区还是非吸烟区？ would you like something to drink? 您想喝什么？ would you like to see the menu? 您需要看菜单吗？ language notes 三言两语 点菜就餐的典型次序是：找一张桌子坐下看菜单点菜付钱离开。英语语言的表达基本上也是依照次顺序。“订餐”在英文中有两种说法，即to book a table 和make a reservation在英

23、国以及在其它很多国家，餐厅一般划分为吸烟区和非吸烟区。一进餐厅，服务员会主动征询客人的意见，然后引领客人前往所选择的区域就餐。打搅一下，我能看看菜单吗？expression表达 excuse me, could i see the menu, please?打搅一下，我能看看菜单吗？ are you ready to order?您现在可以点餐吗？ first course/stasrters第一道菜开胃菜 maincourse主菜dessert甜食 could i have the bill, please?请拿账单来，好吗？ how would you like to pay?请问您怎样付

24、款？ language notes三言两语 在西餐厅就餐，菜单一般由三类不同的菜别组成。the first course或者starters是指第一道菜，往往是汤、一小碟色拉或其它小吃。第二道菜是主菜，fish and chips是鱼和炸土豆条，它同“roast beef and york shir pudding牛肉布丁”、“shepherd spie牧羊人的馅饼”一样，都是典型的英国传统菜肴。最后一道是甜食或冷或热，但都是甜的。西方饮食习惯是先吃咸的，后吃甜的。西餐菜单名目繁多，有时不易读懂。遇到这种情况，可以请服务员解释一下。餐厅里的对话conversation in a restaur

25、ant hugh is ordering a meal in a restauranta few moments later emma: one sparkling waterhugh: thanks very muchemma: are you ready to order?hugh: yeah i think i am actually. could i just have the soup to start please.emma: thats minestrone, is that all right sir?hugh: yeah, thats fine, and for the ma

26、in course could i have the chicken please?emma: chicken.hugh: and just some vegetables and some boiled potatoes pleaseemma: boiled potatoes, ok?hugh: thanks very much.emma: ok.餐厅里的对话休正在餐厅点餐（过了一会儿） 埃玛：一份带汽的矿泉水。 休：谢谢！ 埃玛：您现在可以点菜吗？ 休：是的，可以。请先给我来一份例汤，好吗今日的例汤是什么？ 埃玛：是意大利蔬菜汤，可 以吗？ 休：可以。好的 至 于主菜，请给我一份鸡肉，好吗

27、？ 埃玛：鸡肉 休：再来一点蔬菜和煮土豆。 埃玛：煮土豆。好的。 休：谢谢！ 埃玛：好的。旅馆英语-寻问餐厅到国外游玩，品尝当地美食是行程重头戏之一，然而，身为异乡人，自然无法知道每家餐厅口碑如何。此时，不妨向饭店中的服务人员询问，说出自己的喜好及需求，请对方做最佳建议。是否可介绍一家附近口碑不错的餐厅?could you recommend a nice restaurant near here?我想去一家价位合理的餐厅。i want a restaurant with reasonable prices.我想去一家不会吵杂的餐厅。id like a quiet restaurant.我想去

28、一家气氛欢乐、活泼的餐厅。id like a restaurant with cheerful atmosphere.是否可建议这一类的餐厅?could you recommend that kind of restaurant?此地餐厅多集中在那一区?where is the main area for restaurants?这附近是否有中国餐厅?is there a chinese restaurant around here?这附近是否有价位不贵的餐厅?are there any inexpensive restaurants near here?你知道现在那里还有餐厅是营业的吗?do

29、 you know of any restaurants open now?我想尝试一下当地食物。id like to have some local food.最近的义大利餐厅在那里?where is the nearest italian restaurant?旅馆英语-餐厅预约享受异国美食是出国旅游的乐趣之一，若已打听好何处有美味，不妨在出发前先打电话询问是否需订位，以免兴冲冲的出门，却碰上餐厅客满的情况。电话预约时，一定要详细告知餐厅预约时间、人数与名字，并且最好询问清楚是否需着正式服装，以免届时失礼。我需要预约位子吗?do i need a reservation?我想要预约3个人的

30、位子。id like to reserve a table for three.我们共有6个人。we are a group of six.我们大约在8点到达。well come around eight oclock.我要如何才能到达餐厅?how can i get there?我想要预约今晚7点2个人的位子。id like to reserve a table for two at seven tonight.我很抱歉。今晚的客人相当多。im sorry. we have so many guests this evening.我们大概需要等多久?how long is the wait?

31、9点应该没问题。nine oclock should be o.k.今天的推荐餐是什么?what do you have for todays special?我们想要面对花园的位子。wed like a table with a view of garden.没问题。请给我你的名字。its o.k. your name, please.我的名字是洁西卡杨。my name is jessica yang.餐厅是否有任何服装上的规定?do you have a dress code?女士是否需着正式服装?could the ladies wear formal dresses?请不要穿牛仔裤。n

32、o jeans, please.旅馆英语-餐厅点餐 到异国品尝美食可说是旅游的乐趣之一，然而，若是语言不通，大概就很难品尝餐厅最受好评的菜色了。因此，学会基本点餐说法，适当的询问服务生，并表达自己喜好，包管可以让自己吃得地道又满足。请给我菜单。may i have a menu, please?是否有中文菜单？do you have a menu in chinese?在用晚餐前想喝些什么吗？would you like something to drink before dinner?餐厅有些什么餐前酒？what kind of drinks do you have for an aperi

33、tif?可否让我看看酒单？may i see the wine list?我可以点杯酒吗？may i order a glass of wine?餐厅有那几类酒？what kind of wine do you have?我想点当地出产的酒。id like to have some local wine.我想要喝法国红酒。id like to have french red wine.是否可建议一些不错的酒？could you recommend some good wine?我可以点餐了吗？may i order, please?餐厅最特别的菜式是什么？what is the special

34、ty of the house?餐厅有今日特餐吗？do you have todays special?我可以点与那份相同的餐吗？can i have the same dish as that?我想要一份开胃菜与排餐（鱼餐）。id like appetizers and meat (fish) dish.我正在节食中。im on a diet.我必须避免含油脂（盐份/糖份）的食物。i have to avoid food containing fat (salt/sugar).餐厅是否有供应素食餐？do you have vegetarian dishes?你的牛排要如何烹调？how do

35、you like your steak?全熟（五分熟/全生）。well done (medium/rare),please.旅馆英语-预定篇出外旅游时，旅馆便是我们的家，详细了解家中的每一项设备与使用方法，才能得到良好的住宿品质。此外，在确认房间之前，不妨尽量向旅馆提出个人合理的要求，毕竟，一趟旅游成功与否，住宿的舒适感可是占一席之地的。我会晚一点到达，请保留所预订的房间。ill arrive late, but please keep my reservation.我在台北已预订房间。i made a reservation in taipei.我的名字是王明明。my name is wan

36、g ming-ming.我想要一间安静一点的房间。id like a quiet room.我想要楼上的房间。id like a room on the upper level.我想要一间视野好（有阳台）的房间。id like a room with a nice view (a balcony).随时都有热水供应吗?is hot water available any time?我可以看一看房间吗?may i see the room?是否还有更大的（更好的/更便宜的）房间?do you have anything bigger (better/cheaper)?我要订这间房间。ill ta

37、ke this room.麻烦填写这张住宿登记表。would you fill in this registration form?这里可使用信用卡（旅行支票）吗?do you accept credit cards (travelers checks)?是否可代为保管贵重物品?could you keep my valuables?餐厅在那儿?where is the dining room?餐厅几点开始营业?what time does the dining room open?早餐几点开始供应?what time can i have breakfast?旅馆内有美容院（理发院）吗?is

38、 there a beauty salon (barber shop)?是否可给我一张有旅馆地址的名片?can i have a card with the hotels address?是否可在此购买观光巴士券?can i get a ticket for the sight-seeing bus here?最近的地铁站在那里?where is the nearest subway station?旅馆英语-住宿篇好不容易找到一家喜欢的旅馆，不妨好好利用旅馆内的服务。除了既有硬体设施外，也可视自己需要向旅馆提出合理要求，使自己有段舒适的住宿时光。何时需退房?when is check-out

39、 time?明早你是否能帮我将行李拿到大厅?could you bring my baggage down to the lobby tomorrow morning?当然。你何时离开?sure. what time are you leaving?8点。at 8 oclock.那么，我将在7点50分到你的房间。then ill go to your room at 7:50.我总共有3件行李。i have three pieces of baggage.明早，请将行李放在你的门口。please leave them outside your room tomorrow morning.这是3

40、16号房。我想要一件毛毯。this is room 316. id like a blanket, please.请送给我一壶咖啡（热水）。please bring me a pot of coffee (boiled water).请送给我一些冰块和水。please bring me some ice cubes and water.我想设定早晨的呼叫铃。id like a wake-up call, please.几点?what time?明早7点。7 oclock tomorrow morning.冷气（电视、灯）无法开启。the air-conditioner (tv set, lig

41、ht) doesnt work.房间内没有热水。there is no hot water.热水不够热。the hot water is not hot enough.我要退房。请给我账单。id like to check out. my bill, please.我拿了一瓶小吧台中的可乐。i had a coke in the mini-bar.是否能以信用卡付账?can i pay by credit card?我住的很愉快。i enjoy my stay.旅馆英语-生活篇虽然是出外旅行，从衣物清洗到头发整理，日常生活的清洁一样也不会少。若想要好好享受度假时光，不再理会这些琐事，不妨善加利

42、用旅馆的美容与洗衣服务，轻轻松松做个光鲜游客。我有些衣服需要送洗。i have some laundry.这些衣服需要洗涤（熨平）。id like these clothes cleaned (pressed).请将你需要洗的衣服放在纸袋中，并将衣物内容写下来。please put your laundry in the paper bag and write down the contents of the laundry on it.明天（后天）是否可洗好?will it be ready by tomorrow (the day after tomorrow)?我今晚（明天）就要。i n

43、eed them tonight (tomorrow).我明早9点以前需要这些清洗的衣物。id like to have my laundry by 9 oclock tomorrow morning.这件不是我的。this is not mine.有一件遗失了。theres one piece missing.明早几时开始可以送洗衣物?from what time do you accept laundry tomorrow morning?从早上9点开始到下午4点为止。from 9 a.m. to 4 p.m.旅馆中有美容院（理发厅）吗?is there a beauty salon (b

44、arber shop) in this hotel?我想要预约今天下午5点。id like to make an appointment for 5 p.m. today.你想要如何整理你的头发?how would you like your hair?请帮我剪头发和洗发（修胡须）。haircut and shampoo (shave) , please.请帮我洗头和整理头发。shampoo and set, please.请不要剪太短。please dont cut it too short.后面（两边、头顶）请再剪一些。a little more off the back (sides/t

45、op).我不需要抹发油。i dont need hair oil.宾馆英语-预订房间1id like to book a double room for tuesday next week.下周二我想订一个双人房间。2whats the price difference?两种房间的价格有什么不同？3a double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。4i think ill take

46、 the one with a front view then.我想我还是要阳面的吧。5how long will you be staying?您打算住多久？6well be leaving sunday morning.我们将在星期天上午离开。7and we look forward to seeing you next tuesday.我们盼望下周二见到您。8id like to book a single room with bath from the after-noon of october 4 to the morning of october 10.我想订一个带洗澡间的单人房间

47、，10月4日下午到10月10日上午用。9we do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。10what is the rate, please?请问房费多少？11the current rate is $ 50 per night.现行房费是50美元一天。12what services come with that?这个价格包括哪些服务项目呢？13that sounds not bad at all. ill take it.听起来还不错。这个房间我要了。14by the way, id like a q

48、uiet room away from the street if the is possible.顺便说一下，如有可能我想要一个不临街的安静房间。dialogue aa: room reservations.good afternoonb: id like to book a double room for tuesday next weeka: thats fine, sir. a double room for tuesday, september12th, with a front view or rear view?b: whats the price difference?a: a

49、 double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night.b: i think ill take the one with a front view then.a: how long will you be staying?b: well be leaving sunday morning.a: that will be five nights, sir. thank you very much, and we look forward to se

50、eing you next tuesday.b: good. thats all settled then. good-bye.a: good-bye.dialogue ba: advance reservations. can i help you?b: yes, id like to book a single room with a bath from the afternoon of october 4 to the morning of october 10.a: yes, we do have a single room available for those dates.b: w

51、hat is the rate, please?a: the current rate is $50 per night.b: what services come with that?a: for $50 youll have a radio, a color television, a telephone and a major international newspaper delivered to your room everyday.b: that sounds not bad at all. ill take it.a: very good. could you tell me y

52、our name, sir, please?b: yes, it is moore.a: how do you spell it, please?b: its m-o-o-r-e.a: m-o-o-r-e. and what is your address, please?b: it is 3600 montague boulevard, hattiesburg , mississiippi39401 u.s.a.a: excuse me, sir, but could you speak a little more slowly, please?b: sure, no problem. it

53、s 3600 montague boulevard, hattiesburg, mississippi 39401 u.s.a. have you got it?a: yes, so it is 3600 montague boulevard, hattiesburg, mississippi 39401 u.s.a.b: thats right.a: what about your telephone number?b: (601) 264-9716. by the way, id like a quiet room away from the street if that is possi

54、ble.a: a quiet room away from the street is preferred. o.k. well mail you a reservation card confirming your booking as soon as possible. we look forward to your visit.b: thank you and good-bye.a: good-bye.words and expressionssettle v.解决available a.可得到的，有用的confirm vt.使坚定，认可mississippi n.密西西比（美国州名）宾

55、馆英语-在宾馆门口15welcome to our hotel.欢迎光临。16so you have got altogether four pieces of baggage?您一共带了4件行李，是不是？17let me have a check again.让我再看一下。18the reception desk is straight ahead.接待处就在前面。19after you, please.你先请。20excuse me, where can i buy some cigarettes?劳驾。我到哪儿可买到香烟？21there is a shop on the ground floor.一楼有个商店。22it sells both chinese and foreign cigarettes.在那儿可买到中国香烟和外国香烟。23can i also get some souvenirs there?也可以买到纪念品吗？24there is a counter selling all kinds of souvenirs.有个柜台出售各种各样的纪念品。25excuse me, where is the restaurant?劳驾，请问饭厅在哪儿？26we have chinese restaurant an