[语言类考试复习资料大全]剑桥商务英语初级模拟66

1、书山有路勤为径，学海无涯苦作舟。祝愿天下莘莘学子：学业有成，金榜题名！语言类考试复习资料大全剑桥商务英语初级模拟66剑桥商务英语初级模拟66READINGPART ONE问题:1. MEMO To: Tom From: Mike The publicity leaflets for the new car will not be back from the printers until Friday 13 April. A.We might have the leaflets before 13 April.B.We wont have the leaflets before 13 April

2、.C.We are sure to have the leaflets before 13 April.答案:B解析 此题关键是理解notuntil这个短语的意思。notuntil意思是“直到才，或者是之后”。本题意是：新车的宣传小册子在4月13日(星期五)之后才能印出来。选项B的意思为：我们在4月13日之前拿不到小册子。故选B。问题:2. Boarding times: 30 minutes before departure time for domestic and 1 hour for international flights.A.You must get to the airport

3、 earlier if you are about to go abroad.B.It takes thirty minutes to check in for domestic flights.C.More lime is requested for international flights before taking off.答案:C问题:3. When collecting parcels from this post office, you will need to produce documentation which proves your identity.A.You cann

4、ot post parcels from here without documentation.B.You should collect post and documents at the same time.C.You must bring something in writing showing who you are.答案:C问题:4. MEMO To: Wei Yu From: Human Resources Date: 18 November Subject: Training We cant say whether your training application will be

5、 accepted until we can confirm that funds are available. A.Wei Yu should re-apply for his training course at a later date.B.There may not be enough money to pay for Wei Yus course.C.Human Resources cannot confirm which training course Wei Yu should take.答案:B问题:5. Goods will be despatched to you on r

6、eceipt of payment in full.A.You must pay the whole amount before goods are sent.B.You neednt pay in full until your goods arrive.C.Your goods will be sent when you have paid a deposit.答案:APART TWO Sky Systems Ltd: Website DirectoryA. Company HistoryB. Company OrganisationC. Annual ReportD. Company G

7、oalsE. Product InformationF. Retail OutletsG. Customer ComplaintsH. Latest News1. Rachel Cains wants to find out when the company started trading.答案: A2. Hazel Thomas needs to know the name of the Personnel Officer.答案: B3. Dominic Noble has to find out how the company performed last year.答案: C4. Ben

8、jamin Tidswell wants the address of his nearest Sky Systems dealer.答案: F5. Adam Smith is not satisfied with some goods he bought.答案: GPART THREE1. Sales of both products increased in year 2, then fell back slightly, while staying above their original levels.答案: F2. Both products saw their sales clim

9、b steadily during the period, product X remaining ahead of product Y.答案: C3. Product Ys sales overtook those of product X in year 2, then remained steady as product Xs recovered.答案: D4. An improvement in both products sales in year 2 was followed by a drop, which was greater for product Y.答案: H5. Th

10、e gap between sales figures for product X and product Y increased year on year, with product Y always selling less than product X.答案: APART FOUR Here we Google again Google dominates the Internet-search business, such as Netscape once ruled in Web browsers and RealNetworks did in media players. Begu

11、n as a research project by two graduate students in 1998, Google today carries out more than 200 million searches a day and is estimated to have had $1 billion income last year, mainly from advertising sector. It is the most visited search site, accounting for 35% of search-engine visits compared wi

12、th 28% for Yahoo, 16% for AOL and 15% for Microsofts MSN, according to comScore Networks, a market-research company. But that masks its true influence. Googles technology is used to power searches on other sites, such as Yahoo and AOL (though Yahoo plans to use its own technology soon). Taking this

13、into account makes Google responsible for around 80% of all Internet searches. The company is now preparing for a stock market flotation in the next few months. Googles power makes it just the sort of company that Microsoft typically tries to squash. At the World Economic Forum in Davos last week, M

14、r Gates admitted that Googles search technology was way better than Microsofts, and identified Internet search as a key focus for his company. 1. Google, Netscape and RealNetworks all play a very important role in their own field.A.RightB.WrongC.Doesnt Say答案:A2. Google was invented by expert in the

15、1980s.A.RightB.WrongC.Doesnt Say答案:B3. Googles annual income ranks number one among Internet search-engines.A.RightB.WrongC.Doesnt Say答案:C4. According to a market-research company, Yahoo, AOL and Microsofts MSN account for more than 60% of the search-engine visits.A.RightB.WrongC.Doesnt Say答案:B5. Go

16、ogle is the most visited search site and its technology is also used to power searches on other sites.A.RightB.WrongC.Doesnt Say答案:A6. Google will never be replaced by other search engines.A.RightB.WrongC.Doesnt Say答案:C7. Bill Gates believes Google is a key part for his company to earn profits.A.Rig

17、htB.WrongC.Doesnt Say答案:BPART FIVE Providing Superior Customer Service You can use customer service as a powerful way to set yourself apart from your competitionIts one of the strengths a small business has，and by emphasizing customer service，you can compete with larger companies who may offer more

18、variety，lower prices，and other perks you cant affordHere are four maxims to help make sure you leverage your small business status to provide the best customer service possible If a customer has a problemapologize and fix the problemMake sure to let customers let off their grievances，even if you are

19、 tempted to interrupt and over a refund creates ill willKeep in mind that a complaint about your company is an opportunity to turn the situation around and create a loyal customerObviously，some customer requests are too outrageous to comply withIf thats the casedo your best to offer a moderate，appea

20、ling alternative Ask your customers to rate your service on a regular basisThis can be done via a short questionnaire included with every product sold or mailed to key clientsKeep the questionnaire short so that it is not a burden for customers to completeAlways let customers know the purpose of the

21、 survey is to serve them betterIf they fill out thesurvey and have no problems，it is a reminder of what good service you offerIf issues do arise，they can be addressed You must be flexible when it comes to your customers and clientsThis means doing a project for a client in a pinch，having an early mo

22、rning meeting even if you like to sleep in，and meeting on Saturday even if you usually reserve your weekends for yourself Flexibility can also mean getting information for your client，even though it may not be in your area of expertiseSay，for example，youre catering a wedding and your client needs in

23、formation on Irish wedding customsIts just as easy to make a call to your local library and fax the information to your client as it is to sayI dont know anything about thatAnd making that extra effort will ultimately pay off with a very satisfied customer Make your customers believe they are import

24、ant to you by always appearing to go the extra mileBuild a little cushion into a deadline and deliver early 1. The author believes that small businessesA.can provide better customer serviceB.are able to offer Iower pricesC.have higher business status答案:A“作者认为小公司” 通过阅读上下文，可以判断出第一段第二句的主语“It”指代的是第一句中的“

25、customer service”，所以文中的“you”则是指“smallbusiness”。由此可知“customer service”是小公司的优势(strength)。另外，此题也可用排除法解答。从第二句中的“panies who may offer more variety，lower-prices，”可知“lower prices”是比较大的公司的优势；从第三句中的“make sure you leverage your small businessstarus”可以判断出与较大公司相比，小公司的地位要低一些。因此B、C都被排除了，A为正确选项。 2. What

26、attitude does the author think a small business should take to customersproblems?A.Customerscomplaints should be corrected if they are not reasonableB.An explanain should be made to the customer about what has caused the problemC.A small business should do whatever it could to solve the problem答案:C“

27、作者认为小公司应该对顾客提出的问题采取什么态度?” 可以用排除法做本题。通过第二段第三句开头的关联词“then”可知，上句的内容描述的是应该先做的事情，即应该先让顾客把抱怨、牢骚都发出来“let off their glevanees”，不要打断他们，也不要更正他们可能会有的一些错误说法，然后再给他们退货，或者更换个新的，或者用其他任何做法来解决问题。因此，A、B两项被排除了，C为正确选项。 3. The questionnaire on your service should be issued to your customersA.whenever you think is necessa

28、ryB.periodicallyC.as frequently as possible答案:B“针对你的服务做的调查问卷应该发放给你的顾客。” 第三段第二句的主语“This”指示的是前句中的“ask your customes to rate your service”。把一、二两句结合起来看就应该是把调查问卷定期地发放给顾客。因此B项正确。这里“periodically”替换了原文中的短语“on a regular I)asis”，意思一样。 4. To offer a good customer serviceyou have toA.sleep lessB.work on weekend

29、sC.change your schedule sometimes答案:C“为了给顾客提供优良的服务，你必须” 从倒数第三段的第二句话可以看出A、B两项所述内容只是作者在举例说明“You must be flexible”，但并不是说为了给顾客提供优良的服务就必须少睡觉或在周末工作。所以C为正确选项。这道题在于测试考生是否知道being flexible的具体含义。 5. If your customer need some extra serviceyou shouldA.politely say no to themB.offer as much help as you couldC.fa

30、x the related information to them答案:B“如果你的顾客需要一些额外的服务，你应该” 本题可以用排除法。倒数第二段的倒数第二句告诉我们给当地图书馆打个电话(询问一下)，然后把相关信息传真给客户和直接对客户说“对此我一无所知”一样容易。既然如此，我们为什么不做前者呢?而且这样做得到的回报是“a very satisfied customer”，因此A项可以排除了。C项提到的做法只是就这个例子而言的，而B项的叙述是全面的，所以选B。 6. The author thinksA.offering some extra service may help you win

31、the customers loyaltyB.the customer tends to pay for your extra serviceC.it will COSt you a lot to provide extra service答案:A“作者认为” 根据倒数第二段最后一句可知，“你”所提供的额外服务能赢得一位非常满意的顾客。因此A项与原文相符；文中没有提及B项；C项表述的内容与倒数第二段的倒数第二句话“Its just as easy to make a callto your local library and fax the information to your client

32、 as it is to sayI dont know anything about that”的意思相反。所以A为正确选项。 PART SIX MinutesLighting Staff are complaining about the poor lighting in the main office. The secretary of the committee recently obtained quotes 1 new lighting, 2 we passed to the management board. The committee is 3 waiting for 4 dec

33、ision. We are hoping the board will let us 5 within the next few weeks. New Drinks Machine Of the three types of machine we looked at, Maxcup appeared to be the best option. The committee now has to find a new 6 as our current machine causes problems near the fire exit 7 several people use the machi

34、ne at the same time. It was decided to put 8 taking the decision, and we expect to have enough information 9 the end of the month. Conference AttendanceJohn 10 to be away at the conference from 1st to 8th of next month. Rebecca has agreed to assist us in his 11 John has a useful list of contacts in

35、12 to help her research new safety equipment.Next committee meeting: 16th March.1.A.fromB.forC.of答案:B2.A.whatB.whenC.which答案:C3.A.stillB.yetC.already答案:A4.A.yourB.ourC.their答案:C5.A.knownB.knowingC.know答案:C6.A.locationB.sizeC.design答案:A7.A.whetherB.unlessC.if答案:C8.A.throughB.offC.up答案:B9.A.byB.untilC

36、.on答案:A10.A.believesB.thinksC.expects答案:C11.A.leaveB.absenceC.departure答案:B12.A.timeB.orderC.case答案:BPART SEVEN HARRIS 答案:(MR) TONY MOSS2.答案:REGAL HOTEL3.答案:7-9 (TH)(AUGUST)4.答案:BUFFET LUNCH5.答案:SALES (DEPARTMENT)WRITINGPART ONE问题:1.答案: Sample A Im apologising but I cannot help you to writeyour repo

37、rt. I know one person who could be interested onyour work because he had experience on German market. The name is Lorenzo Maio Phone 0349027451 Gaia Band 3 The first content point is not covered, as thecandidate does not give a reason why he/she cannot help Marina Walker with her report. Sample B De

38、ar Marina, I am writing to inform you that Im not able to help you with the report you mentioned because I am preparing a meeting at the moment. Please ask Chris, the German student for help. Kind regards Maja Band 5 PART TWO问题:1. Read this note which you have had from the Chairman of the company wh

39、ere you work. Mireira Automotives From Dr Mireira, Chairman Confidential Dear Lee I am pleased to tell you that we want to make you Manager of our branch in Sao Paolo. The position carries the same duties as your present job, but, because the Sao Paolo branch is larger, we will give you a 15% increa

40、se in salary, and other benefits. Your new job will start at the beginning of October. Please let me know if you have any questions. Write a reply to Mr. Mireira. thanking him for the offer giving a reason why you cannot start until November asking for a bigger increase in salary requesting details

41、about the other benefits. Write 6080 words on your Answer sheet. Do not include postal addresses. 答案:(for reference only)Dear Dr Mireira: Thank you for the offer to make me Manager of the branch in Sao Paolo. I should like to accept the job, but I cannot start until November because I have booked a

42、holiday in October or other plausible reason. I think if I can stant it in November. Because the branch is larger, I think the salary increase should be 20% or similar. Could you also tell me about the other benefits? I look forward to your reply. LISTENINGPART ONE (如需获取本MP3听力录音请搜索标题名) 1. What does

43、Alison order?A.FishB.SteakC.Chicken答案:A解析A: So, Alison. Do you know what you want?B: Im not sure. The chicken sounds nice, but so does the fish. What about you?A: Well, I think Im going to have the fish.B: OK. Ill have that, too.问话的人说“Im going to have the fish.Alison说III have that，too，故选A。2. Which i

44、s the flight to Sydney?A.LH4521B.LH4152C.LH4125答案:B解析Would all passengers for flight LH4521 to Brisbane please go to gate number 40. Flight LH4152 to sydney is nowalso boarding at gate number 42.flight LH4521是飞往布鲁斯班的，LH4152飞往悉尼。3. Which machine are the people talking about?A.A fax machineB.A printer

45、C.A photocopier答案:A解析A: Karen, Could you help me for a moment?B: Sure. Whats the problem;A: Im not sure how to use this machine.B: Its very simple. Just insert the paper, key in the number and press the send button.放纸、键入数字，按发送按钮，一系列动作表现这是一台传真机。4. What does the man think should be sold for developing

46、 new markets? 答案:B解析F: Developing new markets is never easy, Bill, and if were going to get faster growth by selling tennis shoes inaddition to running shoes, then we should take the idea seriously.M: I still think we could get a big slice of the Japanese sports clothes marketthey expect quality, th

47、ats whatwe offer.shoes对应的是seriously对话中强调的是 Japanese sports。5. Where will Ms Andrews have her lunch?A.Snack BarB.RestaurantC.Her Office I答案:C解析F: OKay, look, heres what Ill do. Im going to break for lunch in an hour. Come and see me then. And bring someof the samples of your new products so I can see

48、 them.M: Ill do that, Ms. Andrews. But couldnt I invite you to lunch?F: No chance. Id have to be back in my office be fore they took my order. No, look, just bring me up a sandwichfrom the snack bar across the street when you come.对话中MsAndrews说她有好多事情要做，所以午饭要别人捎带到办公室，故选C。6. What happened? 答案:C解析F: Wh

49、ats the matter?M: The road ahead is blocked. The bus and a truck crashed into each other.F: Oh, thats really awful.the bus和a truck 相撞，truck，“卡车”，C符合。7. What does the man want?A.an accountB.moneyC.check答案:B解析M: Id like to cash this check.W: You can do that only if you have an account with us. Do you

50、have one?cash。“现金，现款”，所以这个人想用money付款。8. Where does the woman suggest that the man get change?A.from a machineB.at the bookstoreC.from the purchaser答案:A解析M: Miss, can you give me change for a dollar?W: Im sorry, sir. Im not allowed to give change without a purchase. If you go across the hall, youll f

51、ind achange machine in front of the bookstore.原文中说a change machine in front of the bookstore，故选A。PART TWO (如需获取本MP3听力录音请搜索标题名) 1.答案:ALFORDS解析Woman: Jim Morgans office.Man: Sally, Jim here.Woman: Hello. How was the visit to that company interested in a service contract?Man: Good. Could you do a quote

52、 to send them today?Woman: Sure.Man: Its to go to Alfords International.Woman: Is that double L?Man: . . . one. A-L-F-O-R-D-S. Their address is on my desk.Woman: Right, thanks. Have you got a reference number?Man: G-E-two-four-six-O-one.Woman: What equipment do they have for servicing? Does it inclu

53、de their office machines?Man: Well, theyve got nearly five hundred, so another company is looking after those. They want us to service the thirty-seven machines in the packing department.Woman: OK.Man: Now, Ive worked out an annual charge. cheaper than their current supplier. Were quoting one thousa

54、nd nine hundred and seventy-eight pounds, thats including tax. Then theres charges for emergency work.Woman: Is that the usual forty-five pounds call- out charge?Man: Mmm. I didnt reduce the price on that - its standard. Woman: Fine.Man: Also, I gave them a guaranteed response time - at the moment they have to wait up to twenty-four hours for an engineer to visit. I promised they wouldnt