lesson2华为素质面试试题中英文

1、精选文档华为素质面试试题(中英文)1、影响力， 2、成就导向， 3、人际理解， 4、主动性， 5、服务导向， 6、信息收集， 7、坚韧性， 8、 关系建立， 9、学习能力、影响力定义：指个人说服或通过各种手段影响别人使其支持或采纳自己的观点。影响的对象既可以是个人，也可能是群 体和组织。判断影响力有两个条件：其一是个人必须具有让他人接受自己的想法的愿望，其二是个人并没 有权力将自己的意愿强加到别人身上。等级判断：0、不能清楚地表达自己要讲的内容或不能说服别人听从自己的观点。1、通过向别人讲述理由、证据、事实、数据等方式，直接说服别人。或者在他人面前作出某种表现给别人 留下好的印象，单纯通过借助

2、情感手段影响他人。2、有针对性地将所讲述的内容与别人的兴趣和利益联系起来或同时采用多种方式影响他人。3、运用复杂的策略影响他人或通过微妙的幕后操作使别人接受自己的观点。高水平的影响力是建立在一定的人际理解力和组织意识的基础上的。主动性、思维能力以及关系建立等素质 为影响力提供支持。点评：影响力的核心在于采取怎样的手段或策略去说服别人并使别人接纳自己的观点；面试过程中应关注当客户 或他人不支持自己的观点或意见有争议时，通过什么方式和渠道一步步地去引导对方；影响力的高低要与 最后的结果相结合，目标的难度、影响方式的技巧性是决定影响力级别的重要因素。Questions in Category 1Fo

3、r all applicants )3 / 12(a)When you argue about something with your friend(b)about a case that gave you the deepest impression.， what would be the result of it？ Talk brieflyDescribe a case in which you were successful in convincing someone.(c)We each have our own views and opinions in our study, wor

4、k and daily life, and hope they wouldbe accepted by others. But It often happens that they are not acceptable to other people. Can youtell us a case like this that once happened to you 一类问题(适合所有应聘人员)1) 请描述一件您成功说服他人的事情。2) 当您和您的朋友就某一问题发生争论时，最后的结果一般会怎样？请介绍一件您印象深刻的事情。3) 在学习、工作或生活中我们都会有自己的观点或意见，并且希望别人接受。

5、但是常常会发现别人不一定同意或 接受我们的想法。您能讲一件发生在您本人身上的这样的事情吗？Questions in Category 2For all experienced applicants(a) You got differences with your colleague while implementing an important project, but your opinionswere eventually accepted. Describe a case like this if you have ever experienced one.(b) Have you ev

6、er been the head of a team？ Was there any team member who did not obey you？ How didyou deal with him ？二类问题(适合有工作经验的应聘人员)1 / 12(a) 您与同事在完成一件重要的工作时发生了较大的分歧，最后采取了您的意见。请描述一件您所经历过的这 样的事情。(b) 您有没有负责过团队？团队成员中有没有不服从您的领导的？您是如何处理的？Questions in Category 3 (For more experienced applicants only(a) Give examples

7、to explain how you influenced your customers when they did not accept your companyor its products at the beginning of the project?(b) If your subordinates or colleagues were in low spirits and lost their confidence, how did youwork with them and manage to reach the goal(c) Customers very often are v

8、ery demanding. Give examples to show your way to deal with the demandingcustomers.(d) Describe amarket situation in which there was fierce competition and explain how you turned outto be a success三类问题(仅适合有较多市场工作经验的应聘人员)(a) 请举例说明： 法的？(b)(c)(d)当您的下属或同事士气低落、失去信心时，您是如何和您的团队去完成您们的工作目标？客户的要求往往比较高，请举例说明，您是

9、如何处理客户的过分要求的？请描述一件您在市场上遇到的竞争最激烈的工作，您最后是如何获胜的？二、成就导向在项目运作的初期，当客户很不接受您所在的公司或产品的情况下，您是如何去改变客户想定义：成就导向是指个人具有成功完成任务或在工作中追求卓越的愿望。具有高成就导向的人希望出色地完成任 务，在工作中极力达到某种标准，愿意承担重要的且具有挑战性的任务。这种人在工作中有强烈地表现自己能力的愿望，不断地为自己设立更高的标准，努力不懈地追求事业上的进步。在工商界，高成就导向的人表现为要作出比别人更好的的业绩；不满足已取得的业绩，完成工作之后为自己设立更高、更具有挑战性的目标；在产品开发或服务中有超过竞争对手

10、的动机和决心。成就导向表现为个人关注后果、效率、标 准，并追求改进产品或服务，在组织中力求资源使用最优化。成就导向是企业家精神中最重要的成份。等级判断：0、1、2、3、工作得过且过，不尽力达到优质标准。 努力将工作做得更好，或达到某个优秀的标准。 为自己设立富有挑战性的目标，并为达到这些目标而想法设法提高销售业绩或提高服务质量。 在仔细权衡代价和利益、利与弊的基础上作出有利于公司利益的决策。点评：成就导向的根本是希望能把工作做得更好，为自己设定一个具有挑战性的目标而努力地达到它。面试中注 重追问应聘者当时的想法及为什么要这样想，是否考虑过要满足并超过既定目标？为达到所期望的目标是 否肯冒一定风

11、险？判断成就导向的高低要与其最后直接结果相结合，目标的难度、努力的程度如何及所承 当风险如何是决定成就导向级别的重要因素。Questions in Category 1For all applicants )(a) Talk about the greatest difficulty you have ever encountered. What was it？ What did you thinkabout it at that time？ How did you deal with it(b)What are the targets of your short term and long

12、term development you have set up？ How do youplan to reach the long term target?(c)(a)(b)What are the things you are not satisfied with concerning your present situation一类问题(适合所有应聘人员) 请谈一下您遇到过的最困难的事情，困难是什么？您当时是如何考虑的？您是如何处理的？ 您对近期和长期的发展设立了怎样的目标？您将如何达到您的长期目标呢？(c)您对您目前的现状有哪些不满意的地方？Questions in Category

13、2For all experienced applicants(a)What is the work you are engaged in at this point ？ What are the requirements？ What kind of resultdo you expect to have？(b) Talk about the most challenging job you have ever taken？ How come it imposed such a greatchallenge ？ Did you think that you would be able to g

14、et it done while satisfying the requirements atthat time ？ How about the result？(c) Talk about a recent job whose result was not satifactory. Why didnt it satisfy you？ Was therea better way of doing it二类问题(适合有工作经验的应聘人员)(d) 您目前正在完成的工作是什么？有什么样的要求？您希望达到怎样的结果？(e) 请您谈一谈您所经历过的挑战性最大的一件事情？为什么会有这么大的挑战性？您当时认为

15、您能按要求完 成吗？结果如何？(f)在您最近的工作经历中， 请您谈一件对完成结果不满意的工作。 为什么不满意？有什么更好的解决方法吗？Questions in Category 3For more experienced applicants only(a) Which competition do you think is the most intense according to your experience in exploring themarket ？ How did you feel about it at that time？ Was this project a succes

16、s？ What do you think was， how wouldyour contribution to it?(b) When you feel that the job assigned to you by your supervisor is beyond your abilityyou deal with it？ Talk briefly about a case like this.(c) If you were a project leader or when you took an assignment ， would you consider the risks invo

17、lved?Talk briefly about the assignment in which you thought you took the greatest risk.三类问题(仅适合有较多市场工作经验的应聘人员)(a) 在您做市场工作的经历中，您认为哪一次的竞争最为激烈？当时您的想法是什么？这个项目最后是否获得 成功？您认为您最大的贡献是什么？您一般会怎样看待？请介绍一件这样的经历。(b) 当您认为您的主管给您布置的工作任务超出您的能力范围时，(c) 当您在一个项目中担任主要职责或您接受一项任务后，是否会考虑这项工作的风险，请介绍一件您认为所 承担风险最大的工作。定义：精选文档三、人际

18、理解指个人愿意了解他人，并能够准确地掌握他人的特点、正确理解他人没有明确表达出来的想法、情感和顾 虑。这种能力也被称为同理心、人际敏感性等。等级判断：0、不能正确地理解别人的思想、情感或行为。1、2、3、准确理解他人的感受和想法，包括他人模糊地表达甚至没有表达出来的情绪、感受和想法。 把握他人的特点，包括态度、兴趣、需要、观点和行为方式。理解他人思想和行为背后的原因。人际理解是高水平的影响力以及顾客服务导向不可缺少的基础，同一事件中往往同时包含人际理解和影响力或顾客服务导向。此外人际理解也是组织意识、关系建立等的基础。人际理解通常意味着中等程度的主动性以及基 本的灵活性。点评：在无言无声的情况

19、下，能否知道对方在想什么，感觉怎么样，将要采取什么动作？这是人际理解的精 髓。在考核中要关注应聘者能否通过与对方或他人的交谈、所观察到的细节来推测对方的想法，进而制定 并调整自己的策略。提问的关键在于追问应聘者行为的背后原因，即：您为什么要这样做？您这样做的根 据是什么？Questions in Category 1For all applicants )(a) What did your colleagues or classmates say when they evaluated you？Whydid they say so？Howdidyou find out their evalua

20、tion?(b) Some people are reluctant to show their ideas directly to others. Have you ever encountered anyone of this kind? Have you ever unintentionally hurt somebody? How did you realize that he or shewas mad at you?一类问题（适合所有应聘人员）（a） 您的同事或同学是如何评价您的？为什么这样评价？您是如何知道他们的评价意见的。（b） 有些人不愿意将自己的想法直接告诉别人，您有否碰到

21、过这样的人（有否无意中伤害别人感情的经历，之 后是如何发现的）。Questions in Category 2For all experienced applicants(a)What kind of people does your supervisor prefer？ What makes you think so二类问题（适合有工作经验的应聘人员）(a)您的上司欣赏什麽样的人？您的理由是什麽？Questions in Category 3( For more experienced applicants only(a)It is difficult to figure out accur

22、ately the customer s real purpose. Talkabout your experiencesconcerning your failure in accurately understanding your customers purpose.(b)Talk about your experience that you made your customer extremely happy.(a)三类问题（仅适合有较多工作经验的应聘人员）客户的真实意图是难以准确把握的。请谈谈您曾经没有准确把握客户意图的一次经历。4 / 12精选文档（b） 请谈一次您曾经让客户特别高兴

23、的经历。定义：四、主动性5 / 12主动性是指个人在工作中不惜投入较多的精力，善于发现和创造新的机会，提前预计到事件发生的可能性， 并有计划地采取行动提高工作绩效、避免问题的发生、或创造新的机遇。等级判断：到问题发生后才能0、不会自觉地完成工作任务，需要他人的督促。不能提前计划或思考问题，直 意识到事情的严重性。1、自觉投入更多的努力去从事工作。2、及时发现某种机遇或问题，并快速作出行动。3、提前行动，以便创造机会或避免问题发生。点评：主动性的精髓就是前瞻性，就是指能否对未来的需求和机会作出反应。判断主动性的关键在于是否提前预计到事件发生的可能性，并有计划地采取行动或措施来避免问题的发生、或创

24、造新的机遇。防患于未然就是主动性的突出表现。预计出现问题的时间早晚、困难程度的大小以及是否采取相应的行动是区别主动性高低的重要因素。Questions in Category 1For all applicants )(a)(b)Have you ever had any experience in dealing with unexpected occurrences？ Give examples.(c)What preparations have you done for this interview？ Give your opinion about this company basedD

25、escribe one of the successful activities you have organized. What preparations did you do for it(a)on the details you have observed throughout the interview. 一类问题（适合所有应聘人员） 请讲述您成功组织过的一次活动。为这次活动您做了哪些准备工作？(b)有否应付突发事件的经历？请举例说明。(c)(a)When you took the job assigned by your boss， how did you do it? Give e

26、xamples.(b)Talk briefly about some projects you have been involved in. Foron specific project )， what您为这次应聘做了哪些准备？通过这次应聘，请就您所观察到的细节谈谈您对公司的一些看法。Questions in Category 2For all experienced applicantspreparations had you done ？(c)(a)(b)(c)Discuss the way you designed your career, using details from your

27、 study and work experience. 二类问题（适合有工作经验的应聘人员） 接到上司交给您的任务，你是如何开展工作的。请举例说明。请简单介绍您操作过的一些项目。针对（某具体项目），您做了哪些准备工作？ 请您结合您的学习和工作经历谈谈您的职业生涯是怎样设计的。五、服务导向定义：精选文档 具有帮助和服务客户、满足客户需求的愿望。具有客户服务导向的人关注客户对服务的满意度，集中精力 发现客户需要并给予满足。等级判断：0、缺乏满足客户的需求的愿望和态度。1、与客户保持沟通，跟踪了解客户的问题、要求和不满。2、对客户的问题作出快速的反应。3、了解客户的潜在需求并为客户的利益发展提供建议

28、。客户服务导向的基础包括信息搜集和人际理解。成就导向可以表现为高水平的客户服务导向。高水平的客户 服务导向包含以下素质：信息搜集、逻辑思维、人际理解和组织意识以及中等以上程度的关系建立。点评：关注事前对客户需求的分析，采取了哪些方法和措施满足其需求。高水平的服务导向是引导并满足客户的 潜在需求。判断服务导向级别高低的标准重点在于：主动满足还是被动满足、现实的需求还是潜在的需求、客户需求的层次高低。Questions in Category 1For all applicants )14 / 12(a) Give an example to explain how you cooperated

29、with others in organizing and doing an activity.What was the purpose of the activity？ How did you distribute the work among you for the activityWhich part of the work were you responsible for？ How did you fulfill it？ How about the result(b) Give an example to explain in what situation you offered he

30、lp to someone recently.一类问题(适合所有应聘人员)(a) 举例谈谈您配合他人组织、完成一项活动的经历。该活动的目的是什么？如何分工？您负责哪部分工作？ 怎样完成的？效果如何？(b) 举例谈一下您最近一次向他人提供帮助是在什么样的情况下发生的？Questions in Category 2For all experienced applicantsGive an example to show that someone around you complained about the products and services of your company. How di

31、d you deal with this problem then二类问题(适合有工作经验的应聘人员)请举一个您周围的人对贵公司的产品或服务提出投诉的例子。您是如何处理和解决的？Questions in Category 3( For more experienced applicants only)(a)How did you find out and solve the problems customers were most concerned with？ Give examples.(b)When your customers pointed out the defects of yo

32、ur company or its products， how did you takeit and solve the issues(c) Talk about a projectin which you were involved.What were the customer s requirements ? Howdidyou figure out and provide the overall solution based on the customer s requirements ? How about？ What did you talk to？ How did you do i

33、t ？the effect ？(d) Would you keep contact with your customer after the project was completedyour customers about ？ Was there any problem your customer asked you to solve精选文档(a)(b)(c)三类问题(仅适合有较多工作经验的应聘人员) 您是如何发现并解决客户最关心的问题的？请举例说明。当客户指出您们公司或产品的不足时，您是如何看待并解决这些问题的？举一个您参与过的项目，并谈谈客户需求是什么？您是如何针对客户需求设计和提供全方

34、位的解决方案 的？效果如何？(d) 您在项目完成以后是否继续与客户保持联系？联系内容有那些？有没有客户向您提出需要解决的问题？您 是如何解决？定义：精选文档六、信息收集指个人对事物具有较强的好奇心，努力获取有关事物和人更多的信息，从而对其有比较深入的了解。通常 所说的市场敏感性就包含有信息搜集的成份。等级判断：0、不积极获取有关的信息。1、直接询问有关人士或查询相关的资料。2、积极探究问题的实质和原因。3、通过比较独特的途径获取有用的信息或资料。信息搜集是主动性、思维能力、人际理解、顾客服务导向、组织意识等素质的基础。点评：首先要注意判断应聘者是否具有收集信息的意识，重点在于根据应聘者收集信息

35、方式和渠道的多样性、复 杂程度来判断其信息收集能力的高低，同时针对所提供的信息加以追问，可以了解其主动性、人际理解力 等方面的素质。Questions in Category 1For all applicants )(a) Do you know about Huawei ？ Describe what Huawei is according to what you know. How did you cometo know about Huawei ？(a)一类问题（适合所有应聘人员）您了解华为公司吗？请描述一下您所了解的华为公司。您是如何了解的？Questions in Category

36、 2For all experienced applicants(a)Talk briefly about some projects in which you were involved. What preparations did you makefor a specific project)？ Do you know how your competitors did it(b)Talk briefly about your cooperation with other organizations in your work ， and describe brieflyyour partne

37、r you cooperated with (e.g. their organization chart, business status, development strategy,etc. ）. What about their attitude toward this cooperation二类问题（适合有工作经验的应聘人员）（a） 请简单介绍您操作过的一些项目。针对（某具体项目），您做了哪些准备工作？ 这项工作的吗？您知道竞争对手是如何做（b） 请简单介绍您工作中与外界合作的情况，再简单描述您合作方的基本情况（如组织结构、 战略等），他们对这次合作的态度如何？经营状况、发展Questi

38、ons in Category 3 (For more experienced applicants only(a)Talk briefly about the status of your major competitors in the execution of the projector inthe industry ) . How did your customers judge your competitors who had direct competition with you or who impressed you.？ Give details about the compe

39、titors(b) Who are the major competitors of your company？ What are the characteristics of each of themIn the market concerning these customers， what are the strengths and weaknesses of your companyWhat measures did you take to deal with the issue?精选文档三类问题(仅适合有较多工作经验的应聘人员)(a) 请介绍一下在项目中(或行业中)你们的主要竞争对手的

40、情况，客户对你们和竞争对手的评价是什么？您再详细描述一下和你在项目中有过直接竞争或给你留下深刻印象的竞争对手。(b) 贵公司的主要竞争对手有哪些？他们各自的特点是什么？在针对这些客户的市场上，贵公司的优劣势主要 有哪些？你在具体工作中采取了哪些针对性措施？七、坚韧性定义：坚韧性是指能够在艰苦或不利的情况下，克服外部和自身的困难，坚持完成所从事的任务。具有强坚韧性 的人能够在艰难的工作环境下保持充沛的精力，面对他人的敌意时保持冷静和稳定的情绪状态，遇到困难 时按照自己的意见和计划坚持将事情做下去。坚韧性也可以称作耐受力、压力忍受力、自我控制和意志力 等。等级判断：0、不能控制自己的情绪或者在困难

41、面前放弃努力。1、在工作中能够保持良好的体能和稳定的情绪状态。2、通过建设性的方式解除他人的敌意或保证自己情绪的稳定。3、在困难的环境下坚持工作或比较巨大的压力下坚持自己的观点。点评：坚韧性主要是通过了解应聘者在遇到困难或外界干扰时的想法及采取的行为，来重点考察应聘者的心理素 质。具有强坚韧性的人能够在艰难的工作环境下或面对他人的刁难及不理解时保持冷静和稳定的情绪状态， 能主动调整自己的心态并按照自己的意见和计划坚持将事情做下去。面试时注意追问当时的情景。坚韧性级别高低的区分取决于面对的困难大小及所承担风险的大小。Questions in Category 1For all applicant

42、s(a)Have you ever felt you were under great pressure in your life or work？ Recall it and talk aboutthe situation in detail.(b) Have you ever been in such a situation in your life and work when you felt wrongly accused ormisunderstood ？ Describe it in detail. How did you deal with it then(a)一类问题(适合所有

43、应聘人员)您在生活或者工作中是否有过承受压力较大的时候？请具体回顾一下您当时的处境。(b)的？您在生活或者工作中是否遇到过感觉很受委屈或不被理解的情况？请具体说明一下，当时您是如何处理Questions in Category 2For all experienced applicants(a)Have you ever taken part in any business negotiation or submitted a bid for a project？ If yes,talk about something that impressed you most.(b) Describe

44、one of your projects that was not successful. What was the reason for its failure ？ Howdid you deal with it then？ Recall the situation and discuss how you(c) Have you ever been in such a situation when your customer was very dissatisfied or was tryingto be very picky while you were providing service

45、s to himdealt with it then？ Why did you do so ？精选文档(d)What unexpected occurences have you ever come across？ How did you deal with it then?(a)(b)(c)您在与客户交往的过程中是否遇到客户非常不满的情况？或者是客户故意刁难的情况？请您回忆当时二类问题（适合有工作经验的应聘人员） 您有过商务谈判或参加竞标的经历吗？如果有，请您描述一件让您印象较深刻的经历。 请描述您经历的一个失败的项目。 失败原因是什么？当时您是如何处理的？的情景，当时你是怎么处理的？为什么

46、这样处理？（d）你遇到过什么样的突发事件？当时是怎么处理的？八、关系建立定义：努力与那些对自己的工作有帮助，或者将来对自己有用的人建立友好的、互惠的甚至非常密切的关系。 等级判断：0、不与客户建立关系，或不会建立均衡的市场关系。1、通过非正式的接触与人达成情感上的契合。2、通过努力或运用比较复杂的方法与客户建立密切的关系。3、最大程度地隐藏自己的功利性目的，与别人建立基于情感的关系。三种水平的区别在于建立关系的针对性、超前性、宽广性和稳固性上，最终的区别在于所建立的关系所具有 的排他性。关系建立要以一定的人际理解力为基础，同时关系建立往往意味着中等水平的影响力和主动性。高水平的客户服务导向往往

47、蕴含着关系建立，反过来客户服务导向也可能是关系建立的一种途径。点评：关注应聘者能否与他人（特别是指本企业外）建立或保持一种友好、互利的关系或关系网。对于市场人员，其关系建立的目的性和功利性较强。考核重点在于：是否是主动去建立关系、在建立关系过程中采取的手段的复杂性及困难程度、所建立关系的深浅如何。Questions in Category 1For all applicants(a) When you found your supervisor (or people who you think are important) did not like you verymuch, how did

48、you deal with it？ Give examples.(b)How did you get along with people around you when you got into college or first took a positionat anew work place？ Has there been any change ever since(c)Can you put your friends in categories？ How many friends do you think will give you a hand whenyou need it in f

49、uture？ How close are you with them ？(a)(b)(c)一类问题（适合所有应聘人员）当您的主管（或其他您认为比较重要的人）不是很喜欢您，您是如何处理的？请举例说明。 您在进大学或在开始新的工作时是如何与周围的人相处的？后来是否有所变化？ 您能对您周围的朋友进行分类吗？您认为将来对您有所帮助的有多少？您与这类人的关系如何？Questions in Category 2For all experienced applicants(a)Are there any colleagues who were difficult to get along with in y

50、our life or work ？ Give examplesto explain how you got along with them .？ Do you think his or her help is different精选文档(b)Is there anyone who gave you much help in your workfrom that of others? Why did they give you such great help? Give examples to explain. 二类问题(适合有工作经验的应聘人员)(a) 在您工作或生活中，您的周围是否有比较难

51、相处的同事？举例说明您是如何与他们相处的？(b) 在您的工作中，是否有过给您帮助很大的人？您认为他对您的帮助与其他人有何不同？为什么他给予您这 么大的帮助？请举例说明。Questions in Category 3 (For more experienced applicants only？ What do you(a)Was there any customer who was in very good terms with you as you were working in the marketIf yes, explain with examples. How did you esta

52、blish the relations with this customerthink the key point was？ Did this customer give you much help in the market(b)Have you ever met such a customer who did not accept your company or you and had much resistanceto it in the process of project. However, this customer could have great influence on the overall project ? If yes, explain with examples how you kept relations with this custo