酒店房态名词缩写

1、酒店房态名词缩写:01、VCVacant Clean空得干净房/可卖房02、VDVacant Di rty空得脏房03、0COccup i ed CIean住客干净房04、0DOccupied Di rty住客脏房05、 PMUPI ease Make Up即扫06、 DNDDo Not Disturb请勿打扰07、0SOut Of Service维修房（小）08、 000Out Of Order维修房（大）09、 ECOExpectative CheckOut预退房10. D/LDoubIe Iock双锁房11. S/0SIeep Out外睡房12. R/SRefuse Serv ice拒绝

2、服务13. LSGLong Staying Guest长住客14. VIPVery Important Person 重要客人（贵宾）15、 N/BNo Baggage无行李16. L/BLight Baggage少行李17. C/0Check Out离店结帐18. C/lCheck In入住登记19. D/UDay Use小时房20、 H/UHouse Use自用房21. T/DTurn Down Serv i ce夜床服务22、 R/GRepeated Guest回头客23、 L/FLost and Found客人遗留物品24、 MODManager on Duty值班经理25、SKSta

3、ndard King标准单人间26、STStandard Twin标准双人间27、DSDe Iuxe Suite漿华套房28、BSBusiness Suite商务套房29、CRConnecting Room公寓套房30、PAPub Ii c Area公共区域31、EKExecutive King行政单人间32、ETExecutive Twin行政双人间33、ESExecutive Suite行政套房部门 DEPARTMENT DEPT职 位 POSITION POS行政办 EXECUTIVE OFFICE EO财务部 FINANCE DEPARTMENT FIC会计部 ACCOUNT I NG

4、 ACCT采购部 PURCHASI NG DEPARTMENT PD酒水仓 BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部 SALES & MARKETING DEPARTMENT S & M前厅部 FRONT OFFICE DEPARTMENT F、0 (F/0)管家部 HOUSEKEEPING HSKP洗衣房 LAUNDRY ROOM LR布草房LINEN ROOM游泳池 SWIMMING POOL餐饮部 FOOD & BEVERAGE DEPARTMENT F & B中餐厅 CHINESE RESTAURANT CHN REST西餐厅

5、 WEST RESTAURANT WEST REST日本餐厅 JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部 ROOM SERVICE RM SVC宴会中心 BANQUET CENTRE会议厅 CONFERENCE HALL管事部STEWARD娱乐部 ENTERTAINMENT DEPARTMENT ENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心 BEAUTY & BARBER CENTRE保龄球室BOWL I NG BALL工程部 ENGINEERING DEPARTMENT ENG保安部 SECURITY DEPARTME

6、NT SEC人力资源部 HUMAN & RESOURCES DEPARTMENT HR培训部 TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍 STAFF DORMITORY医务室 CLINIC ROOM图书馆LIBRARY前厅各分部：接待处 RECEPTION RECP行政楼层 EXECUTIVE FLOOR E/F询问处 INFORMATION INFM订房部 RESERVATION RESV总机房 OPERATOR / TELEPHONE ROOM OPT礼宾部 CONCIERGE CON商务中心 BUSINESS CENTRE BC大堂副理 ASSIST

7、ANT MANAGER AM车 队 TRANSPORTATION TRA账务处 CASH I ER . ACCOUNT I NG DESK大堂LOBBY楼层 FLOOR / F后勤办公室BACK OFFICE员工通道 STAFF ENTRANCE职位：总经理 GENERAL MANAGER GM行政助理 ASSISTANT EXECUTIVE MANAGER AEM行政秘书 EXECUTIVE SECRETARY财务总监 FINANCI AL CONTROLLER FC总会计师CHIEF ACCOUNT成本会计师COST ACCOUNT采购部经理 PURCHASING MANAGER PURC

8、HASI NG MGR市场及销售总监 DIRECTOR OF SALES & MARKETING DOS市场及销售副总监 ASS ISTANT DIRECTOR OF SALES & MARKETING ADOS市场及销售部经理SALES MANAGER销售员 SALES SALES前厅经理 FRONT OFFICE MANAGER FOM前厅副经理 ASS I STANT FRONT OFFICE MANAGER AFOM大堂副经理 ASS I STANT MANAGER AM接待员 RECEPTIONIST / RECEPT I ON CLERK订房员 RESERVATION CLERK

9、RESV CLERK行李员 BELL BOY / BELL MAN门童 DOORMAN接线生OPERATOR司机DRIVER行政管家 EXECUTIVE HOUSEKEEPER EH副行政管家 ASS ISTANT EXECUTIVE HOUSEKEEPER AEH助理管家 ASS I STANT HOUSEKEEPER AH楼层服务员 ROOM ATTENDANT ATT餐饮总监 DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨 EXECUTIVE SOUS CHEF点心总厨DIM SUM CHEF人力资源部经理 HUMAN & RESOURCES MANAGER H

10、R MGR总工程师 CHIEF ENGINEER值班工程师DUTY ENG I NEER保安部经理SECURITY MANAGER保安主管 CHIEF SECURITY经理 MANAGER MGR主 任 SUPERVISOR SUP 领 班 CAPTAIN CAP秘书 SECRETARY文员CLERK服务员WAITER行政值班经理 EXECUTIVE ON DUTY MANAGER EOD 值班经理 DUTY MANAGER DM酒店常用术语：接待处用语：入住 CHECK - IN C / I退 房 CHECK - OUT C / 0预 订 BOOK I NG . RESERVATION BK

11、G预期抵店 ARRIVAL . DUTE IN ARL提前抵达EARLY ARRIVAL预期离店 DEPARTURE、DUTE OUT DEPT确 认 CONFIRMATION CONFIRM再次确认 RE - CONFIRM RE-CFRM取消 CANCELLATION CANCELL订金 DEPOSIT价格 RATE RTE价钱PR ICE封房BLOCK续 住 EXTENSION EXTEN客类:顾客宾客CLIENT 、GUEST散客WALKIN W / 1、FIT团队GROUPGRP商务客MERCI AL GUESTM GST商务合同 CORPORATE CONTRACT 长住客 LON

12、G STAY GUEST L / S GST 贵宾 VERY IMPORTANT PERSON VIP 旅行社 TRAVEL AGENT TVL AGT 自用房 HOUSE USE H/U公司PANY付帐（动）PAY付帐（名）PAYMENT信用卡 CREDIT CARD现金CASH尽快 AS SOON AS POSSIBLE ASAP资 料 INFORMATI ON INFM电 话 TELEPHONE TEL传真 FACSIMILE FAX电传 TELEX TLX电报 CABLE CBL地址 ADDRESS ADD复印(机)COPY (MACH INE)网络 INTERNET电脑PUTER打印

13、机PRINTER机 票 FLIGHT TICKET打字TYP1 NG充电 CHARGE A BATTERY充电器CHARGER留言 MESSAGE内播电影 IN-HOUSE MOVIE 对方付费 xx COLLECT CALL 酒店帐 HOUSE ACCOUNT H/A国内长途IDD国际长途DDD市内 XX CITY CALL分 机 EXTENSION EXTN服务台COUNTER唤醒服务WAKE UP CALL叫早服务MORN I NG CALL请勿打扰 DO NOT DISTURB DND天气 WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL

14、电视TELEVISION背景音乐 BACK GROUND MUSIC小酒吧MINI BAR冰 箱 REFRIGERATOR客房保险箱 MINI SAFE / PERSONAL SAFE吹风筒HAIR DRYER电热水壶 ELECTRIC HEATING KETTLE中央空调 INDIVIDUAL CONTROLLED AIR-CONDITI ON洗衣 LAUNDRY干 洗 DRY-CLEAN I NG 熨 烫 VALET SERVICE失物招领LOST AND FOUND早 餐 BREAKFAST B FAST美式早餐 AMER I CAN BREAKFAST ABF欧陆式早餐 CONTINE

15、NTAL BREAKFAST CBF 东方式早餐 ORIENTAL BREAKFAST OBF 午 餐 LUNCH LNH 晚餐 DINNER DNR 人民币RMB港币HKD美元USD按摩 MASSAGE 蒸汽浴STEAM BATH 邻近房 ADJOINING ROOM 付款方式 ADVANCE PAYMENT 礼仪 AMENITY 住房平均价格 AVERAGE ROOM RATE A、R、R 收款得指令 BILLING INSTRUCTION 取消 CANCELLATION不收费房PLIMENTARY P连通房 CONNECTING续住 EXTENSION加床 EXTRA BED预报 FOR

16、ECAST客人帐单GUEST FOLIO管家部报表 HOUSEKEEPING REPORT加入 JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价 NET RATE坏房 OUT OF ORDER 0、0. 0包价 PACKAGE长包房 PERMANENT ROOM门市价RACK RATE登记 REGISTER登记卡 REGISTRATION CARD转房 ROOM CHANGE房价 ROOM RATE房间种类ROOM TYPE团体住房名单ROOM LIST 同住 SHARE WITH旅行社 TRAVEL AGENT升级 UPGRADE空房 VACANT ROOM贵

17、宾 VERY IMPORTANT PERSON V. L P营业利润贡献 Contr ibut ion to Trading Prof it CTP总经营利润 Gross Operating Prof it GOP平均每间可卖房间得收入Revenue Per Avai IabIe Room RevPAR 收入产生指数 Revenue Generat i on I ndex RGI宾客意见调查系统 Guest Satisfaction Tracking System GSTS 员工满意度调查 Emp I oyee Sat i sfact i on Pu I se Survey ESPS 全而质量管理 Tota I Qua I i ty Management TQM质量评估系统 Qua I i ty Evaluation System QES酒店经营管理系统 Property Management System PMS(标准经