酒店专业术语简写分析

1、Terminology the individual legally in charge of the hotel in the absence of the General Manager. ? Multiple Room with more than two (2) occupants. ? MC: Master Card 万事达卡 ? M/C: Morning Call 叫早服务 ? MD: Mudan Card 牡丹卡 ? MOD: Manager On Duty 总值班经理 11 N ? No Show A reservation which is not honored and t

2、he hotel was not notified to cancel. ?NA: No Answer 无应答 ?NB: No Baggage 没行李 ?NDP : No Deposit 无须押金 ?No.: Number 号码 ?N/S : No Show 未到的预定 12 O ?Off Market Room A room that is out of order, or out of service. ? OOO Out Of Order room. ? OOS Out Of Service room. ? Occupancy The ratio of occupied rooms to

3、 the total number of available rooms. ? Overbooking The practice of committing more guest rooms than are available as hedge against no shows. ? OCC: Occupied 占用 ? OBF: Oriental Breakfast 亚洲式早餐 ? OJ: Orange Juice 澄汁 ? OPR: Operator 总机房 ? OT: Overtime 加班 13 P ?PA : Public Area 公共区域 ?PABX : Private Aut

4、omatic Branch Exchange 程 控交换机 ?P/B : Pay By 由付款 ?PCR: Priority Club Reward 优悦会 ?P/F : Pay For 给付款 ?PKG : Package 包价 ?POA (P/A): Person Own Account 自付 ?PP: Passport 护照 ?PR : Public Relation 公关部 ?PSB : Public Security Bureau 公安局 ?P/U : Pick Up 接机 ?PUR : Purchasing 采购部 ?PYMT : Payment 付款方式 14 R ?RA: Ro

5、om Attendant 客房服务员 ?RC: Registration Card 住客登记卡 ?RD: Road 路 ?Reced : Received 收到 ?RM: Resident Manager 驻店经理 ?Rm: Room 房间 ?RO: Reservation Order 订房单 ?RS: Room Service 客房送餐服务 ?RSVN : Reservation 预订部 ?RT: Rate 价格 15 S ? SEC: Security 保安部 ? S/O : Sleep Out 外宿 ? S either a double bed plus a roll away, or

6、 two beds and a roll-away. ? Turn Away To refuse a reservation or walk-in business because no rooms are available. ? T/A: Travel Agent 旅行社 ? TBA: To Be Advised 等待通知 ? T/C: Traveler s Cheque 旅行支票 ? TG: Tour Guide 导游 ? TL: Tour Leader 领队 ? TWN: Twin 双人房 17 U ? Under Booking An erroneous belief that al

7、l the hotel s rooms are sold when in reality they are not. ? UO: Union Office 工会 V ? VIP Very Important Person ? VHR : Voucher 凭证 ? VS: VISA Card 维萨卡 ? VC: Vacant Clean 干净的空房 ? VD: Vacant Dirty 干净的脏房 18 W ? Wait List Record of guests who are awaiting confirmation of wait reservations. ? Walk In A guest who arrives at the hotel without a reservation. ? Walked Guest A person with a guaranteed reservation that the hotel is unable to honor and must be accommodated elsewhere. ? Wake Up Call Telephone calls placed by the operator to wake the guest at his or her requested time. ?