酒店VIP房间查房制度

1、酒店vip房间查房制度1、根据vip单子或系统确定vip的房号、等级与房型。2、检查房间有无工程问题，能不能出租；有工程问题及时通知文员告知工程部来维修，因工程问题或其他原因不能出租的要及时通知前台给予换房。3、插入取电槽一张废房卡，打开空调，开窗通风换气4、摁下门铃确定门铃能不能正常使用， 检查防盗链是否完好，房门能否自动弹回，门后dnd卡是否挂上。5、检查地毯是否干净、无污渍；地毯与窗帘有无线头。地毯局部有污渍要安排专人特殊处理，地毯与窗帘的线头要去除 。 6、检查电视是否正常，调到特定音量与频道。节目单是不是当期的且配齐。7、掀开房间沙发上的靠包与坐垫，看是不是有杂物或头发。8、检查沙发

2、下面与床下面是否有杂物，必要时吸一下沙发与床下面的地毯。9、检查窗槽与窗台上面有无污渍，掀开窗帘与纱帘看看后面有无杂物。10、minibar柜检查所有杯具是否干净消毒；打开水壶与冰桶看里面是否有水或污渍； 杯垫是否干净；咖啡、茶、糖是否配齐。11、minibar 内酒水是否齐全且商标统一朝外且按一定标准放置；冰箱内有无异味与污 渍；冰箱周围有无灰尘。 12、卧室内床上看有无毛发，掀开上面顶单随机看看下面。 13、检查衣柜里衣架是否齐全无灰尘；吹风机与熨斗是否缠好；熨斗中是否还残留有水；鞋框内拖鞋是否干净无卷毛。14、检查保险箱说明书是否贴上，保险箱是否处于开启状态且保险箱门杆处于收缩状态。保险

3、箱如果是锁的或开启但保险箱门杆处于伸展状态，那么就通知值班经理与保安部到房间来解锁。15、卫生间检查下客用品是否齐全；随机打开浴巾或中巾检查下里面是否有毛发；盒纸与卫生纸是否充足；淋浴间地漏是否有毛发；马桶是否干净。16、检查办公桌信封信纸是否配备齐全且无污渍；办公桌上印刷品是否配备齐全；杂志是否无污迹或褶皱。17、检查所有的灯是否正常；房间电话是否正常。必要时测试一下网络。 18、确保鲜花和果盘及时放到房间。19、整体环视房间，关窗关门。3p tgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgq

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