工厂调查问卷表分析(doc 9页).doc

1、工厂调查问卷Factory Survey QuestionnaireI.基本信息GENERAL INFORMATION公司名称Company Name日期Date地址Address联系人Contact电话Phone传真Fax总经理GM顾问/Consultant1. 客户类型Customer Type 加工Processing 组装Assembling 消费品Consumable 化工Mechanical 电子Electronics 汽车零部件Auto Parts 医药Medical 其他Others2. 产品Product_雇员人数Number of Employees_3. 制造类型Manu

2、facturing Type 离散型Discrete 重复型Repetitive 4. 销售额Sales Revenue_II. 技术信息Basic Information 1. 是否有局域网？Do they have a LAN?是Yes否No2. 是哪种类型的局域网？What is the type of LAN?(列类型供选择)_ 3. 是否有数据库，是哪种类型？What database do they use if any? (列类型供选择)_4. 是否有电脑，数量多少？How many PCs are they using now if any?_5. 是怎样的平台？What ki

3、nds of platform? (列类型供选择)_6. 是否正在使用管理信息系统, 使用情况如何?Are they using a MIS now? How about it?_7. 是否有财务系统，是什么系统？What financial system are they using now if any?_8. 有多少工作地点？How many physical sites do they have?_9. 是否通过ISO9000认证？Have they passed the certification of ISO9000?是Yes否No10. 工厂生产中存在着怎样的困难？What is

4、sues in your factory harrass you most?(过于开放)_计划Plan1.您的部门中使用电脑吗？如果是的话，有多少台电脑，什么型号的? Do you use computers in your department? If so, how many and what kind?_2.您的工厂中发放正式的生产工作单吗？您是如何操作的？Do you release formal production work orders to the factory? How do you do that? _3.您是否考虑过库存情况？Have you ever consider

5、 the inventory? 是Yes 否No4.组装的提前期是如何决定的？Whats the lead time for assembly?_5.你计划制定周期为多久How long is your planning horizon? 季度Quarterly 每月Monthly 每周Weekly 每天Daily6.你凭什么制定计划？Whats you planning source?_7.如何决定制造/采购的时机和数量？（你怎么制定计划）How do you decide when to make/purchase and how much?(How do you make plan)_8

6、.是否有工厂日历？Do you have factory calendar? 是Yes 否No9.你所面临的最大问题是什么？你期望利用电脑改进哪些工作？Whats your biggest problem? What do you expect the computers to improve your operation? _采购Purchasing1.部门职员人数 Total staff in your Dept. _采购员人数Number of buyer_ 采购物料数量Number of purchased items_ 采购零件Purchased parts_ 原料Raw mater

7、ials_ 在购买过程中您使用电脑吗？多少台，什么型号？Do you use computers in purchasing? How many and what kind? _ 您的采购流程是怎样的？Whats your purchasing procedure? _ 您是否正在使用采购订单进行采购？Do you use formal purchase orders?是Yes否No 采购材料时间 times for purchased items 最长longest_ 最短Shortest_ 原因Mean _ 采购零件的频率Frequency of ordering each part_ 您

8、是如何知道订购的时间的？How you know when to place an order?_ _ 您是如何知道订购的数量的？How do you decide how much to order? _ _您是如何判断供货商的价格是否合理的？您有没有固定的供货商？How do you decide on a fair price with vendors? Do you have approved vendors? _ 您购买物料时是否会参考它们过去的价格？Do you purchase items according to the history price records? _ 您是否

9、专门为每个供货商和物料订立价格乘子？Do you have price matrix for each vendor and item ?是Yes否No 您是否会查看供货商以往的表现？Do you assess historical vendor performance? 是Yes 否No 您在采购时是否会先查询该物料的库存状况？Can you enquiry the detail of the items inventory situation when you do purchasing? _ 您在采购中遇到的最大的问题是什么？What are your biggest problems

10、in purchasing？ _ 库存控制 Inventory Control 员工总数Total staff:_ 仓库数量及种类 Number and kinds of stockrooms_ 仓库是如何安排的？ How are the stockrooms organized?_ 您所保留的库存记录是怎样的？ What kind of inventory records do you keep? _ 您是否统计实际盘存？多久统计一次？Do you do physical inventory? How often? _ _ 您是否进行循环盘点。Do you do cycle count?Ye

11、sNo 物料发放的审批步骤是怎样的？How are material issues authorized?_ 您是否正在使用工作订单和领料单？Do you have formal work orders and pick lists?Yes No 您是否有安全库存？Do you have safety inventory?YesNo 您生成和使用何种库存报表？多久制作一次？What kinds of inventory reports do you use and produce for others? How often are they produced? _ _ 是否所有的物料项目都有唯

12、一的零件号码？Do all items have unique part numbers?Yes No 您所面临的最大问题是什么？您期望利用电脑改进改进哪些工作？Whats your biggest problems. What do you hope the computers can improve your operation? _ _ 产品与车间Production & Shop Floor员工总数Total staff_ 主要设备Main equipment_工作中心数量，它们是如何组织的，它们位于何处？Number of workcenter,how they are organi

13、zed, and where are they located?_什么是最主要的瓶颈What are the main bottlenecks?_您是否正在使用生产订单，领料单和工序进行管理。Do you use formal manufacturing orders, picklists, and routings? Yes No您是否使用发料单？Do you have and use a dispatch list? YesNo您如何重定工作时间表？您若何做CRP及安排生产？How do you rescheduled the work? How do you do CRP and arr

14、ange production?_生产经理和领班使用何种报告来完成他们的工作？What kinds of reports do production managers and foremen use to do their jobs? _生产经理和领班向他们的老板提供何种信息？What kind of information do production managers and foremen provide to their boss?_工程Engineering员工总数Total staff_物料清单BOM工序Routing成本信息Costing information是否实施工程更改操作

15、？简要描述该过程。Is a formal engineering change procedure implemented?Briefly describe the process._ _销售，市场Sales, Marketing 员工总数Total staff_在外销售人员Outside sales people_订单输入人员Order entry people_ 市场Marketing_有效客户数量Number of active customers_您是否会制作销售预测？如果是您会怎么做？Do you develop a sales forecast and if so how is i

16、t done?_预测限度是什么？Whats the forecast horizon?_在您的部门里是否使用计算机？有多少，什么种类？您如何使用它们？Do you use computers in your department? How many and what kind? How do you use them?_您输入订单时，是否会查看产品的可用性？如何做？When you enter orders, do you check the availability of product? How? _您是否给客户发送订单确认？Do you always send an order conf

17、irmation to the customer? 是Yes 否No如果客户向您讯问他的订单状况，您需要做些什么来提供信息给客户，这个过程需要多久？If a customer called you to ask about the status of his order, what would you need to do to provide the information to him and how long would it take? _您是否做信贷检查？Do you have credit check?是Yes否No您是否使用价格乘子？Do you have price matri

18、x? 是Yes否No您使用何种报表？您希望有何种报表What kind of reports do you use? What do you wish you had?_您所面临的最大问题是什么？您期望利用电脑改进改进哪些工作Whats your biggest problems. What do you hope the computers can improve your operation?_财务Accounting员工总数Total staff_在您的部门里是否使用计算机？有多少台，什么型号？ Do you use computers in your department ? How

19、many and what kind?_您是否需要处理多币制的事务？Do you have a need to handle multi-currency transactions?是Yes否No是否所有的财务事务都是手工输入的？或者有部分是从其他系统中导入的？Are all accounting transactions manually entered, or are some brought over from other systems? _每月完成总帐需要花费多长时间？How long does it take for you to close a month in G/L?_您是否使用标准、实际或平均成本系统？Do you use standard, actual, or average cost system?_库存价值是多少？占年销售额的百分之几？What s your inventory value? How much is this as a percent of annual sales? _您每月需要打印多少发