adsl上网常见问题（ADSL common problems on the Internet）

1、adsl上网常见问题（ADSL common problems on the Internet）Judgment and handling of common problems in broadband (ADSL) usersGenerally, the main factors affecting the quality of broadband Internet users are as follows:1, terminal equipment. Such as: computer, MODEM, server, network card, cable, separator, cord

2、less telephone and power supply, etc.2, telephone line. Such as: the phone is disconnected, there are crosstalk, noise, current sound, gas sound and sound small, etc.3 、 end office system, equipment and communication network. Web server.First, the Internet often droppedThe main factors that cause th

3、e Internet to be dropped are:(1) in rainy days, ADSL is easy to drop because the telephone line is affected by weather, and the ring resistance changes, resulting in instant pulse, resulting in disconnection.(2) the setting time of the dial-up software parameter in the clients computer or router is

4、too small. Sometimes, when the page is viewed and the data flow is not formed, the disconnection is formed. (recommended not to use MEDEM built-in dial-up, there may be unexplained delays caused by fault, the fault chaxiu). Modify time settings.(3) there is no separator before or in front of the tel

5、ephone or facsimile machine, or a separator is placed in front of each. (all telephones and faxes must be attached to the separator, and the telephone line connecting the MODEM must be dedicated to the line.(4) the problem of ADSL MODEM. If even without the Internet, please check the equipment ADSL

6、lamp is normal, now the user equipment mainly has two kinds, one is the previously used hixih (ZyXEL), under normal circumstances, the equipment should be four light, if the light does not shine, please re equipment of the power switch, waiting for after a minute, light observation lamp, four lamps

7、light up all is normal, if there is no lights, the first observation which does not light, such as the DSL light is not bright, should check whether the telephone line, if the line has signal lamp and please contact maintenance personnel. I will have to be repaired as soon as possible. Two is now th

8、e large subunit (Dare) equipment, under normal circumstances, the device has three lights, broadband signal lamp of the device for Link lamp, Link lamp such as constant light for normal, such as flash, please contact the maintenance personnel. The common failures of user terminal equipment are the p

9、roblems of loose joint, broken cable, HUB damage and computer system failure. You can usually help locate by observing the light.(5) ADSL, if the equipment lights are normal, but the dialing did not generally have the following situation, in a Win98 or WIN2000, E0026P error, is to find the server, i

10、f this is the case, please restart the computer and ADSL device, if it is not good, please contact with the maintenance staff. Under WinXP, the problem is that the WAN micro port (PPPOE) is being opened, and the error 678 remote computer is not responding. Process as above. Two, in Win98 or WIN2000,

11、 appear E0037P, appear in the WinXP error 691, is the user name and password is incorrect, please re-enter the correct user name and password, both can. If the user forgot the user name and password, please bring the identity card of the phone head to the telecom companys business hall, the front de

12、sk inquiries. Three, in the Win98 or WIN2000, there is a E0041P error, it is to dial the program first delete, and then reinstall it. Four, in Win98 or WIN2000, appear E0083 or count=0 error, appear in the WinXP error 769, that the network card is disabled or network card bad.(6) the quality of indo

13、or wiring is poor. (it is recommended that users use 5 types of twisted wires in the home phone line)Two, you can dial, but can not open the web page(1) testing the Internet address assigned by this machine, such as the IP address in the PPPOE column is not reached, indicating the dial-up soft failu

14、re of the machine, and reinstall the new software (broadband speed software). The command to click on start, run, type: command or CMD (open MS-DOS window), input: ipconfig /all, to view the PPPOE bar IP ADDRESS and DNS SERVICE (local 06, standby for ).If the network connection i

15、s normal said IP address in the PPPOE column and the DNS value, SERVICE value is empty or non normal value, try to set the address of the DNS server in the computer on the local connection in the TCP/IP attribute: 06 and .(2), the user computer: see computer software in the IE co

16、nnection settings should be no proxy settings, check firewall software and set the content, test whether IE can open the machine in the HTM file, not to repair or reinstall the IE check system has no virus, in a timely manner to the Microsoft site system upgrade. (recommended that users put all of t

17、he system patch to play, install anti-virus software and firewall, and then access the Internet.)Three, data flow occurs when the crashIn general, this is because the quality of the card or the compatibility caused by bad, especially the old ISA bus card, because PPPoE is a relatively new technology

18、, this kind of card compatibility may be a problem, and the speed is slow, causing the conflict, the final line lock, even crash. Deal with: change the network card.In addition, abnormal voltage, high temperature, lightning and so on are also likely to cause trouble. Voltage instability is best for

19、Modem with small power UPS, Modem should keep dry, ventilated, avoid water drench, keep clean. In case of thunderstorms, be sure to unplug the Modem power and all connections. Modem damage, if the indicator does not light, or only one light, or replace the network cable, network card, 10Base-T light

20、 is still not lit, indicating that Modem has been damaged.Four, net speed is slowFirst of all, it is recommended that users play all the system patches, install anti-virus software and firewall, and then access the internet.MODEM does not turn off for long periods of time, overheating the MODEM chip

21、. Its performance can not be properly played, affecting the speed of the Internet, especially MODEM automatic dial-up users, may cause MODEM crashes and can not access the internet.Five, open web pages slowlyStart at run start spell: Ping - t (Zhenjiang Telecom DNS server address) measur

22、ed data:General time70ms, specific equipment of PING TIME responses are different, generally not more than 70MS, the test data of normal use shall prevail), if in the process of PING, TIME OUT, said the user network connection or line may be a problem.(2) user computer problems. (such as: whether th

23、e browser has a proxy server; for system disorder; CPU, memory, graphics cards and other hardware configuration low. Please check it yourself or contact computer maintenance companies and vendors.(3) the reason for the remote web server (busy or unusual).note: if all the web pages open slowly, need

24、to check (1). (2) two. If only the individual pages are opened slowly, they are listed in Item (3). Need to check (1) please dial the No. 10000 service center, we will Paichaxiu staff for your home chaxiu. If you need to check (2), please contact the computer providers maintenance departmentUID22721

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26、bum? Send SMS? Buddy? Current offline?2# published in 2006-10-15, 18:40, only to see the author of common internet access judgment and repair methodsJudgment and repair methods of common Internet disorderDial faultOneAccount reasonobstacleError code 691 when dialing connectionprobable causeUser name

27、, password input error, arrears, downtime, account hanging and other reasonssolutionsRe enter the user name and password correctly, pay attention to the case, restart the modem and computer, dial again, or call the 10000 customer service hotline2 line reasonsobstacleADSL broadband cat DSL lights can

28、not be properly synchronized, error codes 678 and 619, etc.;LAN user network cable was dialed out, error code 678probable causeThere is no standard installation frequency divider, external fault, telephone or cable, crystal head contact and other reasonssolutionsCheck whether the crystal heads of te

29、lephone wires or cables are loose or call the customer service hotline at 10000ThreeHardware reasonsobstacleThe ADSL broadband modem indicator is all out of focus;The network card is disabled or the system cannot recognize the error code 769probable causeADSL broadband modem power is not connected o

30、r damaged; or network card is disabled; PCI card is loose and so onsolutionsCheck the power and connections, enable the network card, or reinstall the installation of network cards, or call the 10000 customer service hotlineFourSoftware reasonsobstacleDevice connections are normal, but not connected

31、. Error code: 678 / 733 / 734 / 720/, 62X, bable causeFirewall settings, dial-up software failures, internal faults in operating systemssolutionsClose the firewall, adjust the firewall settings, reinstall the dial-up software, reinstall the system(Zhenjiang Telecoms star speed dial up softwar

32、e integrates the network diagnosis function, when the user has a dial-up fault, it can be used to facilitate the initial judgment of the obstaclesTwo, the Internet droppedOneLine reasonobstacleDial-up connection is successful, but PING server packet loss is serious, open the web when bad;The dial co

33、nnection automatically disconnectsprobable causeADSL users have no standard installation frequency divider, internal and external line fault, LAN user cable is not good, etc.solutionsCall 10000 customer service hotlineTwoSoftware reasonsobstacleOperating system disorder, computer viruses often crash

34、, often illegal operations, error reportingsolutionsReinstall the operating system and install antivirus softwareThree web page and application faultOneAll pages cannot be openedobstacleThe dial-up connection was successful, but the page could not be openedprobable causeComputer hardware problems; f

35、irewall settings; DNS failures; internal failures in operating systems; or network or web server failuressolutionsClose the firewall, adjust the firewall settings, reinstall the operating system, reset the TCP/IP network card, dial up network adapter IP, gateway, DNS settings, or call the 10000 cust

36、omer service hotlineThe 2 part of the web page can not openobstacleDial-up connection is successful, most sites can open, some of the web pages can not be displayed properlyprobable causeFirewall settings, other server failures, etc.solutionsClose the firewall, adjust the firewall settings, and try

37、again later3 automatically pop-up malicious websites, home page malicious modificationobstacleIn the process of Internet, the malicious website is automatically ejected without any reason, which leads to slow running of the systemprobable causeUnwittingly put up a malicious web site; a virus; instal

38、led some rogue softwaresolutionThrough some of the IE repair software can be repaired, such as 3721, or reinstall the system4 applications cannot be usedobstacleWeb pages can be turned on, but network applications such as QQ and Lianzhong cannot be usedprobable causeSoftware installed incorrectly, f

39、irewall, server problems, etc.solutionReinstall, adjust settings, firewall, change game server, etc.FourADSL slows down after a while on the InternetobstacleInitial Internet access is normal, but after using a period of time, the Internet is found to be slowing downprobable cause 1ADSL equipment bad

40、 heat dissipationsolutionADSL devices, routers, hubs and other devices are placed separately to facilitate heat dissipation, and must be switched off when not in bable cause 2The system does not support multitaskingsolutionIf the computer has just met the minimum configuration, so the system

41、can not browse the web, download software, listen to music and many other tasks, a variety of tasks at the same time work will feel the Internet slowly. Therefore, at the same time, the general task is not more than two, as bable cause 3Network card driver problems, network card quality prob

42、lems, PCI slot is not goodsolutionReinstall the network card driver, or replace the network card, or replace the PCI bable cause 4Line quality problemsolutionCall customer service hotline 10000probable cause 5Incompatible computer hardware or software conflicts or system problemssolutionTry

43、to eliminate hardware and software incompatibilities, reinstall dial-up software, or reinstall the operating system.Five other faultsOneobstacleLarge data traffic, the computer crashedprobable causeWe think this is the card of quality or compatibility is not good, especially the old ISA 10M bus card

44、, may be compatible with PPPOE there is a problem, and the speed is slow, easy to cause the conflict line deadlock or even crash.TwoobstacleAfter the Internet, the page opens slowly and the program runs slowlyprobable cause 1Individual WEB servers are busy, and if the other pages are not slow, then

45、the network should be no problem, because the individual WEB server is busy, resulting in slow network bable cause 2Watch some high-definition movies, because the film itself is very large amount of data, so when the network transmission time consuming more, everyone will feel bable

46、 cause 3After the long-term use of the system, the software garbage is not cleaned regularly, too many things are loaded or attacked by viruses, which reduces the efficiency of computer bable cause 4The computer itself, CPU, memory, graphics cards and other hardware configuration is low

47、, the speed of course not fast.ThreeobstacleMovies always appear buffered, or often appear to be in communication. (the movie is always dropping.)probable cause 1Line problem, network problem, computer configuration problemsolutionThe first test of your bandwidth, telecommunications company in Jingjiang hotline website () provides a very simple way of speed (98/speedtest), as long as the display speed u